are used to make accurate predictions about relationships between market factors and consumer behaviors.
aid in understanding those relationships and differences.
assist in verifying and validating existing relationships.
focus on standardized raw data useful in researching the how, what, where, who, and when aspects of market factors and conditions.
all of the above
large sample sizes increase generalizability of results.
ability to easily crate detailed, in-depth data structures.
ability to distinguish small differences.
ease of administering and recording questions and answers.
ability of using advanced statistical analysis:
difficulty of developing accurate survey instruments.
limits to the in-depth detail of data structures.
inability to apply advanced statistical analysis.
difficulty in assessing respondent truthfulness.
problems of timeliness and potentially low response rates.
mall-intercept interview.
purchase-intercept interview.
drop-off survey.
self-administered survey.
person-administered interview.
mall intercept interviews
drop-off surveys
self-administered surveys
purchase-intercept interviews
telephone interviews
fast data collection
ease of supervision
low cost
ease of generating large volumes of data
ability to collect in-depth information relevant to all types of research concerns.
telephone research.
mall intercepts.
purchase intercepts.
telemarketing.
executive interviews.
plus-one dialing
random digit dialing
full-coverage dialing
automated dialing
systematic random digit dialing
CATS
random-digit dialing
CATI
CARP
systematic random-digit dialing
direct mail survey.
mail panel survey.
telephone interview.
drop-off surveys.
online survey methods.
telephone interviews
self-administered surveys
virtual reality research
mail-intercepts
purchase intercepts
available financial and personnel resources.
the required completion date.
the depth and breadth of data required.
the level of generalizability required.
all of the above.
task difficulty.
stimuli needed to elicit responses.
the amount of information needed/respondent.
the sensitivity of the research topic.
all of the above.
incident rate.
diversity rate.
ability to participate.
willingness to participate.
knowledge to participate.
construct development error.
non-response error.
random sampling error.
data analysis error.
survey instrument design error.
99 Market Research Questions You Should Be Asking
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Asking the right market research questions at the right time can pay dividends. You wouldn’t buy a house without first researching the neighborhood – and it’s unlikely you’d take a job without doing your homework on your prospective employer. So why should starting a business be any different?
Whichever way you look at it, asking the right market research questions makes sense as a first step.
Do you want to gain a foothold in the market? Get to grips with the competition? Start thinking like your target audience? Introduce a new product or mobile app?
Whatever your goal, market research will help you understand all aspects of your industry, brand, potential customers, and rivals – good market questions can make a world of difference.
Below, we’ll walk you through 99 questions to ask for market research to succeed in the digital world. We started out as a research intelligence tool , so we know our stuff when it comes to defining a market, mapping key players, marketing strategies , and understanding trends , and target audiences.
So read on for all the questions your market research strategy needs – and how Similarweb can help you answer them.
How to choose market research questions
The market research questions you pick will depend on where your business is in its lifecycle. As we’ll get to in a moment, there are a lot of market research questions – so how exactly do you choose?
Pre-start-up – If you’ve not launched a business yet, and are just cultivating an idea – you’ll want to start with some formal market research first. Then, ask more general market research questions, and some targeted at start-ups. This will help you determine if there’s a financially viable market, whether it has blockbuster prospects, or is better off left in the cutting room.
Early start-up – If you’ve just started out, you’ll want to reach out to your target market with survey questions to help you tailor your products and services to them.
Established – If you’ve been around a little longer – and already have a few current customers – you’ll want to learn more about how you can keep improving your customer experience.
Finally, you can look at questions to ask for market research that focus on competitor analysis. These aren’t limited to any particular stage of your business’s journey. After all, getting clued up on the competitive landscape is always handy – whether you’ve just entered the market or are one of its most established players.
99 market research questions: discover, define, drill down
There’s no need to limit yourself! The best types of market research should – and do – include general questions and those addressing both existing and prospective customers. Indeed, an intelligent approach to market research should cover demographic questions all the way to those that’ll help you plan a product launch , drill down into your target market , and get the jump on your competitors.
Read on to see the best examples of market research questions in action!
Generic market research questions
These questions are most useful at the planning stage. They can apply to all businesses at any stage because markets shift, along with consumer behaviors, needs, and demands.
General market research is the process of figuring out how rich the soil is and whether the conditions are optimal to allow your business’s roots to take hold.
Some general market research questions you should be asking include:
1. How large is my product’s total addressable market (TAM)? 2. Will this market hold firm, or will it grow or decrease with time? 3. Are there already similar products or services out there? 4. If so, who’s offering them? (see the competitor analysis questions below for more) 5. Who are my buyer personas ? 6. What pain points does my product address? 7. How much market share is available for my business to take? 8. What external factors might affect the health and viability of my chosen market? 9. Which website demographics will I target? 10. Will I market my product internationally or target a specific geographical location or a single location (if so, why?) 11. Do I need to consider a website alone, or should I invest in a mobile app? (use mobile app intelligence to help to figure this one out) 12. Which suppliers or manufacturers operate in the space, and are they reputable? 13. Which marketing channels will I prioritize, and which affiliates or advertisers could I look to in order to expand my reach?
Market research questions for start-ups
Regardless of your sector, there are key things you need to establish before setting up a business. Read on to discover the fifteen market research questions all start-ups need to ask.
14. What is the total addressable market (tam), serviceable available market (sam), and share of market (som)? 15. What are the latest (and predicted) trends impacting your market? 16. Do you know who your direct and indirect competitors are?
Read through questions 71-99 for examples of market research questions to help you with this.
17. What’s your USP in the market? What’s the value-add that’ll make you stand out? 18. What do your competitors charge, and will you charge the same, more, or less?
You’ll also need to consider pricing models. For instance, pay-monthly, annual subscription, or other?
19. Do you know how much people are willing to pay for a product/service like yours? 20. Can you trial your product or service with a beta group before launch to get feedback and/or testimonials? 21. What are the most effective marketing channels for businesses like yours? 22. How active are your customers and competitors on social media? 23. How will you onboard/welcome new customers? 24. Do rivals offer new customer or loyalty discounts? 25. What kind of customer support will you offer? Look at your rival’s offerings and decide whether you want to stick with the same or do better. 26. Are potential customers driven by price, product, or service? 27. Are your competitors or market impacted by seasonal trends ? 28. What opening hours and service level agreements (SLAs) will you advertise on your site?
Market research questions for a new product
Whether established, pre-launch or newly set up, you may need to ask specific market research questions for a new product launch. Whether you simply want to test the water with an idea or concept or go a little deeper to get clearer insights, these questions will help.
29. Is there a specific pain point your product will address? (if you have already identified an ideal customer, what kinds of things do they struggle with?) 30. Is there a demand for your product in the market? 31. Are there any opportunities to partner with other companies to get referrals for your product? 32. How do you plan to market and launch your product? 33. Will you release a minimum viable product (MVP) to market first?
If you release an MVP or offer a free trial to a select group of people, you’ll need to follow this up with a survey or specific questions to get feedback around usage, benefits, and improvements. A few examples of market research questions like these could include:
34. Which feature of the product did you use the most? 35. What improvements would you like to see? 36. How much would you be willing to pay for this product? 37. Was the product easy to use? 38. Was there anything you experienced during the trial that may deter you from using our product in the future? 39. How often did you use the product? 40. Would you recommend this product to someone else? If yes, why? If no, why?
Market research questions for your target audience
Once you’re sure there’s a viable market for your business, it’s time to drill down into that market – your audience and website demographics .
To begin, you’ll want to ask your respondents a few demographic questions to understand the basics. These might include:
41. How old are you? 42. Which gender do you identify as (if any)? 43. What’s your level of education? 44. What’s your profession? 45. What’s your household size? 46. What is your household income? 47. Which ethnic/cultural group do you identify with? 48. Where do you live? 49. Do you have any dependents? 50. What are your hobbies?
These questions provide a top-level understanding of your target audience . So, you can then utilize psychographic segmentation to dig a little deeper. These inquiries are designed to draw out your customers’ attitudes, lifestyles, likes, dislikes, motivations, and beliefs – particularly if they relate to your product or service.
The goal? To match your business with its ideal customer . Examples of these types of market research questions include:
51. Do you actively seek out new experiences or prefer to stick with what you know? 52. What do you most enjoy doing in your free time? 53. What was the last big-ticket item you purchased? 54. Have you ever boycotted a brand? If so, which brand – and why? 55. Which matters more when you make a purchase – price or quality? 56. Would you rather have more time or money? 57. How do you like to make purchases – do you prefer apps or web-based services? 58. How do you prefer to seek customer support? 59. What’s your main source of information?
For a more detailed deep dive into the above, see our guide on the what and why of market segmentation – and how to become a pro at it!
Market research questions for your customers
So, you’ve established the market for your product, nailed your target audience, and now… you’ve got customers! Congrats – that’s a surefire sign that you’re on the right track.
But simply having new customers isn’t enough. To be truly successful, you’ll need to maintain engagement , foster loyalty to your product, and keep your customers coming back for more – in other words, build your brand.
Fortunately, this is where market research can help. By asking your existing customers a few questions, you can find out what you’re doing well, what you could be doing better, and – crucially – what your brand means to them. With this knowledge, you can do more of what your customers love, and identify key areas for improvement.
Here are some of the market research questions you can ask your customers to get useful feedback:
60. How did you first hear about our brand? 61. What made you choose us? 62. How long have you been a customer? 63. How would you rate your most recent experience with us? 64. Did we answer all your questions and requests for support? 65. Would you use us again? 66. How likely are you to recommend us to a friend? 67. What do you wish our product could do? 68. Do you believe our product is priced fairly? 69. What’s the maximum you’d pay for this kind of product? 70. What do you like most about our product?
Explore our complete guide to audience development for more tips, tricks, and strategies around this type of customer analysis.
Market research questions for competitor analysis
Death, taxes, and… competition .
Yep – no matter how original or innovative your idea is, pretty soon, there’ll be hordes of wannabes targeting the same space with similar products, and guess who they’ll be targetting? Your customers.
So how do you keep your friends close and your competition even closer?
Well, a SWOT analysis is a good place to start. It involves swotting up on your business’s strengths, weaknesses, opportunities, and threats. It’s a heady mix of evaluating your business and the external factors that could affect it. So it’s naturally a great place to get your competitor analysis and benchmarking off the mark.
You could also begin by asking yourself the following market research questions:
71. Who are our main competitors? 72. What are they doing that we’re not? 73. What’s our unique value proposition? 74. How much web traffic do our competitors receive? 75. Do they have a mobile app? If so, is it on iOS or android? How many monthly or daily active users do they have? 76. What’s their bounce rate ? 77. Which keywords and search terms do they target? 78. Which marketing channels do they prioritize, and how frequently do they advertise? 79. How do the backlink profiles of our competitors compare to our own? 80. Are our competitors seen as more authoritative in the space? 81. What kind of content do our competitors produce? 82. How do our competitors attract customers? 83. What are the unique selling points of our competitors? 84. What do our competitors charge? 85. What social media channels do our competitors use? 86. What kind of discounts and promotions do our competitors run? 87. Which sources and affiliates drive traffic to our competitors’ sites? 88. How does our business model compare to those of our rivals?
Remember, your customers are a potential goldmine of information about your competitors . Reach out to your client base with the following market research questions:
89. Who do you seek advice from when shopping for this kind of product? 90. Are you loyal to a particular brand in the space? 91. If so, what do you love most about this brand? 92. Is there anything that this brand could do better? 93. How did you find the last product you bought in the industry? 94. Is there anything you see our competitors doing that you’d like us to do? 95. What’s most likely to make you buy a product from another brand? 98. Can you tell us the top three things that made you choose us over a competitor? 99. What one thing matters most to you when deciding between brands that offer the same product?
You may also consider including some open-ended questions so you can hear from your loyal customers in their own words. Market research surveys are a great way to uncover and collect this type of data.
If you’re unsure where to start, learn about the seven types of competitor analysis frameworks – and how to use them to get your strategy off the ground.
Similarweb Competitor Analysis Frameworks
Whether you're B2B or B2C, get started with our free and easy to use template
How to answer these questions with Similarweb
Now that you’re armed with the 99 research questions you need to succeed in your market research endeavors, how do you answer them?
Similarweb Digital Research Intelligence is a great place to start. With these tools (which you can try for free) you can effortlessly do market sizing, gauge your audience’s loyalty and engagement rate , uncover mobile app intelligence for your market, improve your site’s retention rates, and more.
In the same vein, Similarweb can also help you conduct that all-important competitor analysis . You can build a picture of which rival sites your customers frequent and form a data-driven understanding of why.
With Similarweb Digital Research Intelligence, you get an entire suite of market research and analysis tools at your fingertips. You can monitor your industry in real time via a personalized dashboard with on-demand access to industry, company, and consumer trends. With a broad view across web and mobile app intelligence, you can clearly understand the digital landscape that matters to you ( and your customers ) most.
Don’t just take our word for it, though. Check out what Similarweb can do for you today, and start tackling those big questions now!
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What is market research?
Market research assesses the viability of a product or service by reaching out to its target market. It can include primary research – such as interviews, focus groups, and questionnaires – and secondary research , like articles and white papers.
What is the best way to ask market research questions to customers?
Because they’re quick to set up, relatively low-cost, and easy to use, market research surveys are a great tool to use if you want to ask a group of people market research questions.
What’s the difference between qualitative and quantitative market research?
While qualitative data is typically mined through close observation with participants – such as in focus groups or face-to-face interviews – quantitative processes tend to involve larger-scale data grabbing. This could use forms, surveys, polls, or questionnaires to collect opinions en masse, often via emails or social media.
Qualitative data captures people’s thoughts and feelings – the prevailing sentiment around a product or service. Its quantitative counterpart, however, is more concerned with the cold, hard facts. That could be traffic metrics, engagement levels, bounce rates: anything that paints a data-driven picture!
by Liz March
Digital Research Specialist
Liz March has 15 years of experience in content creation. She enjoys the outdoors, F1, and reading, and is pursuing a BSc in Environmental Science.
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20 Market Research Questions To Ask In Your Customer Survey
The primary reason you conduct any customer survey with market research questions is to make effective decisions that grow your business by selling more to both existing customers, as well as by acquiring new customers by increasing the effectiveness of your product/service to suit their needs better. But when you take even a closer look, we’re making these decisions because the main objective is to become the obvious choice for that ideal customer. For that to happen and to reach market research goals, you need to ask:
What are Market Research Questions?
Market research questions is a questionnaire that is answered by customers or potential consumers, to understand their perception and opinion on a given subject, typically pertaining to product or service feasibility, understanding consumer needs and interests, and pricing concepts.
For example: A customer survey on market research of an existing product line that focuses on the usefulness of specific features in a product line. Based on the feedback received from this survey, a business can now decide which features to invest and enhance/improve, and which features to relatively defocus/discontinue. This market research , therefore, enables a business to efficiently allocate resources based on real, data-oriented insights from their own customers.
LEARN ABOUT: Test Market Demand
A similar set of market research questions can also be sent to potential consumers of a product, to understand market absorption capability.
LEARN ABOUT: Consumer Surveys
What Market Research Questions should I ask in my Customer Survey?
Who is our ideal customer? These are typically demographic market research questions such as gender survey questions , education level, income level or location. You can expand these questions to find out your customer’s occupation or if your ideal customer is a parent, pet owner. Don’t skimp on demographics or psychographics . If anything, get really creative with them. You might consider conducting a survey with nothing but profiling questions that include where your customers shop, or where they prefer to eat. It’s critical to know as much as possible about your ideal customer so that you can begin focusing your marketing decisions around their preferences.
What do they struggle with? Another root set of data that market researchers are searching for within their ideal customer is “what they struggle with.” What are the 5 to 7 frustrations that they are dealing with when it comes to interacting with our product or service? Suppose you are a golf accessories company and you ask your ideal customer what frustrates them about their golfing experience. In that case, you might get responses such as “expensive golf clubs getting wet during a rainstorm.” If you get enough of those responses, you may consider developing a golf accessory that protects golf clubs in the rain.
What does your ideal customer really WANT? No matter how you phrase the market research questions (and there are countless creative formats) all we really want to know is what our customer will actually purchase as a solution. What is it that they WANT? Of course, they’re NOT going to say that they want something that doesn’t exist yet — in the 1960’s the average person would NOT have known that they wanted a microwave. They wanted hot food fast. One good way to get at these wants is to give your respondents some examples of product offerings and combinations and see how they rate them.
What sets you apart from your competition? Competitive analysis and bench-marking are critical if you want to increase the profitability of your product and build your brand. An effective way to measure or identify differentiators or competitive advantage is to ask Customer Satisfaction questions . The key to asking these market research questions is getting the attributes right. For example “How important is it that your tires have a run-flat safety feature?” instead of asking “How important is it that your car has tires.”For example, A survey can be conducted by either Apple or Samsung to find out how satisfied are the customers with their products and what are the other features that the consumer prefers from the competitive brand. Using such data a company can incorporate features based on the demand and can also benchmark their features that the customers prefer. A Apple vs Samsung Survey Questions template can help to achieve the data required to compare their products with the competition and strategize accordingly .
What benefits do your customers perceive? Because we all choose and purchase based on emotion — it’s important to understand specifically what emotional benefits our customers receive from our products and services. The more we connect with our customers on an emotional level and provide that benefit — the more likely they are to choose us. This is an ideal place to use matrix questions that rate the degree to which customers agree or disagree with a variety of “benefit” statements. Here is an example “I can count on Service X to pull me out of a bind.”
Who is currently buying from us? A very important research metric to track is the “who” is currently buying a product or a service from you. Deriving a pattern from the current purchasing population, helps you target and market to a similar potential demographic. This also is an ideal place to use demographic questions extensively but it also helps if other factors like geographical metrics are tracked. You don’t want to be ignoring your existing customer base and also be smart and agile in attracting new business to your brand.
Why are other people not buying from us? While it is imperative to know who is your potential customer or map your existing customer base, you need to find out who is not buying from you. This information is essential to understand if there are shortcomings in a product or service and at what milestone customers drop out of the purchasing process . This also helps to identify the way your business is conducted, if additional training is required to make a sale or if your product or service lacks in quality. Understanding why people are not buying from you also helps monitor if there is something fundamentally wrong with what you are offering to the masses.
Who can buy from us in the future? It is a known fact that is about 10x more expensive to create a new customer rather than to maintain the one you currently have. That, however, is no reason not to aim for new business. It is therefore important to have a clear picture of your potential future business. Targeting potential customers, is a mix of customer demographics that have purchased from you in the past and a mix of demographics you advertise and market to. It is therefore important to have a well-rounded product or solution. For example, since your barbecue sauces and rubs are famous and widely used in the midwest does not mean they cannot be bought in the southern states.
Why do people buy from you? What value or need does it fulfill? Customers only buy from you because of a perceived value . This value is either what you depict to potential customers or repeat customers have been privy to the value of your product or service. Customers also make a purchase because of the trust they have either in the product or service or the brand or sometimes even certain individuals. It is therefore important that you understand the value of your brand and stick to the morals and ethics of delivering high quality to ensure that the perceived and actual brand quotient is very high. The other reason why customers purchase from you is if their need is fulfilled by what you have on offer. This could either be a direct or an indirect need.
What would make you a perfect brand? No brand can be perfect! But you can surely be close to perfect. What this means is everything about your product or service is easy to use, intuitive, is value for money, scalable and ancillary support is impeccable. All of this is obviously immaterial if the product does not solve a real problem or make life easier for the customer. Having a very high customer oriented focus gives your brand a positive ring and becomes increasingly the go-to brand. You can use a simple Net Promoter Score question to understand how referrable is your brand and who are the promoters and detractors of your brand.
What single aspect about your brand makes it stand out and makes clients trust you? People buy from you or transact with you mostly when there is a high trust factor. Very rarely is the purchasing decision purely based on need or ease of access. To identify and build on that one factor that makes you a preferred buying choice over your competitors is very important. You can map preferred aspects of your brand to age, sex, geographical location , financial limitations etc. because each of those factors can appeal to your brand differently. It is important that you identify and fortify those aspects of your business. Your brand can also be preferred because of other factors like personnel, customer service , ethos and perception amongst peers, consumers and the society alike. Abercrombie & Fitch was a respected brand but lost a lot of market share and goodwill due to CEO’s words in one isolated incident. It takes lots of work and time to build trust but takes none to lose all of it!
What is the best way to communicate with the kind of people you are trying to reach out to? What’s caused the downfall for a lot of brands is the inability to reach out to target customers despite their product or service being impeccable. Not knowing how to reach your target audience or potential customer makes all your hardwork go down the drain. For example, if a new life saving drug is making its way to the market, but medical professionals and doctors don’t know about it or how to administer it and its benefits, about 20 years of work goes down the drain. You need to identify the right channels and avenues to reach out to the people that will consume your product or service.
What do customers make of your product and/or service line? There are a few brands that have one product or service and that rakes in the customers and money for them because of the nature of the product or service. But most brands aren’t this way! They would need to branch out into multiple products or services or very often, a mix of both. It is, therefore important to understand the value of your products and/or services. It is imperative to know if they solve a problem a customer has or make life easier for the customer or any other such reason. This helps in consolidating the customer base.
What improvements could be made to your products or services to have a wider reach? A product or a service has never achieved the maximum number of customers it can get. There always is someone who could use your product or service; maybe not in the form that it currently is but there is scope to scale. This makes it so much more important to collect periodic feedback on what additions your current customer base would like to see in your brand and what can bring in new customers from your competitors. Chipping away at deadwood features and making increased usability tweaks increases the adoption and use of your product and service. For example, a retail store wants to promote the use of its self-service checkout systems. However, a lot of customers still are not opting for the system. There can be many reasons to why the customer is choosing not to use the system, like complex operation, no readability, or even slow speed of the system. To understand the reason, a Usability survey for self-service checkouts can be conducted. This will enable the store to gather first-hand information from the customers and make improvements in the system accordingly.
Learn More: User Interface Survey Template
What is the right price to charge? Pricing a product or service is one of the most important aspects of your business. Pricing right can decide the revenue, brand perception, profitability and adoption of the product or service. Pricing too slow has a negative connotation and may increase in bringing in lower revenue. Pricing high gives the feeling of being elite and then the profitability and revenue hinge on the factors of per unit adoption rather than a very high adoption. Pricing just right is a myth – what someone finds cheap, someone else could find expensive. Where someone finds your product or service value for money, others may find it exorbitant. Hence, it is important to collect extensive feedback from your existing and potential customers about what they think is an ideal price to play. It is also important to conduct due diligence on competitors to map how they price versus the service and product features they provide. These factors will help you come close to an “ideal price” to charge.
What is the vision for the brand? A vision for a brand dictates the level the brand aspires to be and wants to scale up to be. Apple is now a preferred phone because the vision was to be an experience, not a device. The device is the means to ensuring that vision. They wanted to make the ecosystem so robust that any device you use, that familiarity and ease of use is standardized but also stonewall easy. Despite being expensive and facing ridicule during early days due to the ecosystem being different, they are now a one trillion behemoth, more than the GDP of some countries, due to having a vision for the brand.
What is the way to ensure you reach that vision? A vision is easy to have but tough to follow through on. This is because your vision may see many roadblocks and may not be the current flavor of the market, but it is the right thing to stick with it. Innovate in your product and service lines by taking into consideration what your customers want and need and items they themselves don’t know that they need. Despite enduring hardships, if you stick to your vision, it is easier to use that as a launchpad for being an immaculate and preferred brand.
What should the brand branch out into to avoid stagnation or imitation? While launching a product or service, it’s essential to understand where your competitors stand on the same product type or service line. How soon can they catch up to you and imitate your service or product? On the other hand, stagnation brings the ultimate demise of a brand, product, or service line. With little innovation and competitors saturating the market by imitating your product or service line, you’ll soon see your customer base dwindle. To ensure your customers don’t drop out, the key question to ask is, “What next?”. The best way to innovate or bundle your product or service is to understand what your customers struggle with and what value they are looking for. For example, Sony is known for its PlayStations, but competitors like Xbox don’t take long to catch up to their new products. How Sony does manage to stay ahead of the market is by constantly branching into new products and services.
What bundled service or product you can offer in conjunction with yours? Good partnerships are hard to come by, strategic ones are even harder. This question tackles two of your problems, how to offer something new to your customers and how to reduce competitors in market. Your bundled service or product though has to make sense to the use, should complement your brand and cannot be an operational and logistical nightmare for your brand which then makes it counter-productive. Facebook’s acquisition of Instagram to consolidate on social images and short content rich video, is a strategic initiative to increase customer base as well as reduce competition at the same time. The key to building strong brand partnerships is to ensure your vision and product values align. Summing up, offering a bundled service or product in partnership will not only retain the existing customer base but also attract and increase new customers.
No matter why you are conducting a survey, you’ll find these 20 research questions at the core of “WHY” you want to know. Remember, your respondents will read or spend time with absolutely ANYTHING as long as they are at the center. Be sure to keep these 20 questions in mind when creating your survey and everyone involved will save time, aggravation and money. You can use single ease questions . A single-ease question is a straightforward query that elicits a concise and uncomplicated response.
LEARN ABOUT: Marketing Insight
Beyond these 20 market research questions, here are 350+ Market Research Templates for you to use completely free!
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100+ Market Research Questions to Ask Your Customers
Expert Writer
Dwayne Charrington shares insights on creating effective surveys, improving navigation, and using A/B testing for smarter decisions. Additionally, he focuses on optimizing mobile experiences and champions privacy-by-design, ensuring users feel satisfied, secure, and valued.
Asking the right market research questions can help you understand your target customers and map their behavior and preferences.
But what does it actually mean?
Let’s look at a sample from a market research survey report for mapping brand awareness:
From this simple Q&A report, you can:
Visualize the proportions of demographic segments among your audience.
Measure how your brand is performing in comparison to others.
Pick the top preferred brand among the customers, explore what makes it stand out, and apply the same techniques to your brand.
See how your target market perceives brand advertisements and promotional efforts.
Now imagine if this type of data set is available for different aspects of your business – product development, marketing campaigns, optimization plans, and more.
That’s what market research does for you.
With the evolution of customer interaction points and constantly changing market trends, more and more businesses are fueling efforts to do in-depth market research, as evidenced by the steady increase in the revenue of the market research industry worldwide.
Market research can help you develop essential business strategies and maintain a competitive advantage over other brands to increase conversions and customer base.
And it all starts with asking the right questions to the right audience.
That’s why we have created this collection of 100+ market research questions to ask your target market. Each question aims to uncover a specific attribute about your customers. You can use a combination of these customer research survey questions, interviews, and othe marketing questionnaires for customers.
We have also added key tips to help you write your own effective market analysis questions if the needed.
100+ Great Market Research Questions to Ask Your Customers
The main challenge while designing and conducting research is – “What questions should I ask in my customer research survey?
That’s why we have a carefully curated list of market research questions to help you get started.
To Explore New Product Opportunities
What was your first reaction to the product?
Would you purchase this product if it were available today?
What feature would you like to see on the website/product?
Which feature do you think will help improve the product experience for you?
Of these four options, what’s the next thing you think we should build?
What’s the one feature we can add that would make our product indispensable for you?
Would implementing [this feature] increase the usability of the [product name]?
Please let us know how we can further improve this feature.
What problem would you like to solve with our product?
To Collect Feedback on Existing Products
Have you heard of [product name or category] before?
How would you feel if [product name] was no longer available?
How disappointed would you be if you could no longer use [Product/feature name?]
How often do you use [product name]?
How long have you been using [product name] for?
When was the last time you used [product name]?
Please rate the following product features according to their importance to you.
According to you, In which area is this product/service lacking the most? Specify below.
How does the product run after the update?
Rate our product based on the following aspects:
Have you faced any problems with the product? Specify below.
What feature did you expect but not find?
How are you planning to use [product or service]?
How satisfied are you with the product?
To Segment the Target Market
Please specify your age.
Please specify your gender.
Select your highest level of education.
What is your current occupation?
What is your monthly household income?
What is your current marital status?
What is the name of your company?
Where is your company’s headquarters located?
Please specify the number of employees that work in your company.
What is your job title?
In which location do you work?
Which activity do you prefer in your free time?
Which other physical activities do you take part in?
Where is your dream holiday destination?
Please rate the following as per their priority in your life – Family, work, and social life?
Are you happy with your current work-life balance?
Do you describe yourself as an optimist or a pessimist?
How often do you give to charity?
How do you travel to work?
How do you do your Holiday shopping?
To Conduct a Competition Analysis
Which product/service would you consider as an alternative to ours?
Rate our competitor based on the following:
Have you seen any website/product/app with a similar feature?
How would you compare our products to our competitors?
Why did you choose to use our [product] over other options?
Compared to our competitors, is our product quality better, worse, or about the same?
Which other options did you consider before choosing [product name]?
Please list the top three things that persuaded you to use us rather than a competitor.
According to you, which brand best fits each of the following traits.
To Gauge Brand Awareness
[Your brand name] Have you heard of the brand before?
How do you feel about this brand?
How did you hear about us?
Describe [brand name] in one sentence.
If yes, please tell us what you like the most about [your brand name]?
If no, please specify the reason.
How likely are you to purchase a product from this company again?
If yes, where have you seen or heard about our brand recently? (Select all that apply)
Do you currently use the product of this brand?
Have you purchased from this brand before?
Of all the brands offering similar products, which do you feel is the best brand?
Please specify what makes it the best brand for you in the category.
Which of the following products have you tried? (Select all that apply)
On a scale of 1 to 10, how likely would you recommend this brand to a friend or colleague?
To Map Customers’ Preferences
Have you ever boycotted a brand? If so, which brand and why?
What influences your purchase decision more – price or quality of the item?
How many hours do you spend on social media like Facebook, Instagram, etc.?
How do you do your monthly grocery shopping – online or through outlets?
How do you search for the products you want to buy?
Rate the factors that affect your buying decision for [product].
What persuaded you to purchase from us?
How likely are you to purchase a product from us again?
Please rate the following aspects of our product based on their importance to you.
What is the most important value our product offers to you?
Which of the following features do you use least?
How well does the product meet your needs?
To Map Customers’ Reservations
Is there anything preventing you from purchasing at this point?
What’s preventing you from starting a trial?
Do you have any questions before you complete your purchase?
What is the main reason you’re canceling your account?
What are your main reasons for leaving?
What was your biggest fear or concern about purchasing from us?
What is the problem that the product/service helped to solve for you?
What problems did you encounter while using our [product]?
How easy did we make it to solve your problem?
What is your greatest concern about [product]?
Have you started using other similar products? If yes, what made you choose that product?
To Perform Pricing Analysis
Would you purchase the product at [price]
According to you, what should be the ideal price of the [product name]?
Is our product pricing clear?
According to you, what is the ideal price range for the product?
To Collect Feedback on Website Copy
Please rate the website based on the following aspects:
How well does the website meet your needs?
Was the information easy to find?
Was the information clearly presented?
What other information should we provide on our website?
How can we make the site easier to use?
What could we do to make this site more useful?
Is there anything on this site that doesn’t work the way you expected it to?
How easy was it to find the information you were looking for?
Have feedback or an idea? Leave it here!
Help us make the product better. Please leave your feedback.
To Assess Website/Product Usability
Are you satisfied with the website layout?
What features do you think are missing on our website?
What features do you not like on our website?
Was our website navigation simple and user-friendly?
How much time did it take to find what you were looking for on our website?
Was it easy to find the products you are looking for?
Was the payment process convenient?
To Uncover Market Trends and Industry Insights
Did you purchase our product out of peer influence or individual preference?
How do you form your opinion about our product?
Do you follow trends of the product, or do you prefer to go with what you know?
Do discounts or incentives impact your decision-making process?
Market Research Survey Templates
One of the easiest ways to conduct market research is to use survey templates. They can help you save time and effort in creating your own market research surveys.
There are many types of market research survey templates available, depending on your objectives and target audience. Some of the most popular ones are:
Demographic Templates: These templates help you segment your customers based on their location. It can help you tailor your marketing strategies and offers to different customer groups.
Consumer Behavior Templates: These templates help you keep your pulse on your target market.
Industry Insights Templates: These templates help you get detailed information about your target industry and business.
Case Study:
Check out how AWA Digital increased revenue per customer for Avis by understanding the market and promoting add-on products.
Read Full Story Here
Breakdown of Different Market Research Questions
The answer choices in a market research survey question can significantly impact the quality and reliability of the response data you collect from the audience.
Some answer types help categorize the audience, while others measure their satisfaction or agreement.
So, before listing the customer research survey questions to ask your target audience, let’s understand their types:
Multiple Choice
A multiple-choice question type lets users select more than one answer from the given options. These questions are great for collecting multiple data sets using the same question and gauging people’s preferences, opinions, and suggestions .
Single Choice
In a single-choice question, the respondent can select only one answer from the given options. This question type is great for:
Segregating the users.
Prioritizing product updates based on user consensus.
Disqualifying irrelevant respondents by placing the question at the start of your customer research survey.
Matrix Match
A matrix matching grid can combine multiple market research questions into one to make the survey shorter . There is only one condition – the individual questions should have the same response anchors as shown in the image below:
The questions are arranged in rows while the answer options occupy the grid columns.
Ranking Question
A ranking question can help map customers’ preferences and set priorities for product development . This question type asks the respondent to arrange the given options in their decreasing/increasing preference.
Dichotomous
A dichotomous question poses a simple yes or no scenario to the respondent. These question types can help disqualify irrelevant people from the survey and categorize the users into two groups .
Likert Scale
Likert scale market research questions can help you measure the extent of respondents’ agreement/disagreement with the given statement . The answer options are arranged from positive to negative sentiments or vice-versa, with the neutral option in the middle.
There are two types of Likert scales: 5-point and 7-point .
Open-ended market questions let you explore the respondents’ minds without adding any restrictions to the answer . This question type is followed by a blank space for the respondent to add a free-text response.
You can add an open-ended question as a follow-up after the first question to explore the reasons for the customer’s previous answer. It also lets you collect more in-depth information about their issues, pain points, and delights.
Tools like Qualaroo offer tons of different question types for your surveys. Just pick the question and match its answer option type from the drop-down. To make it more effective, you can add branching to the survey.
How to Write Your Marketing Research Questions
It’s imperative to have a dedicated repository of market research questions for your surveys. But nothing’s better than crafting your questions.
For this, you need to sit with your team and discuss what information you require from the customers. It lets you analyze and document how much data you already have in your system, which can help set the market research scope.
We have listed some questions you need to ask yourself before asking market research questions to your potential customers or target market:
Audience Segmentation Questions
Audience segmentation questions help to size up your target market and provide a granular view of the audience . Not all customers are equal, and audience segmentation makes it possible to focus on each group individually to address their issues, fears, and expectations.
Here’s what you need to know before you start writing customer research survey questions to understand your audience:
Do we understand the demographics of the new market we are trying to target? (Age, location, ethnicity, education, company, annual income, etc.)
What are the locations that drive the most customers to our business? How are these locations different from others?
What are the interests, preferences, and fears of people from our new target market? Have we addressed these situations for our current customer base?
What are the psychographics attributes of the current customers and potential market? Are we targeting these in our campaigns?
What are the most popular engagement channels for our customers? Which channels drive the most traffic to our website?
Do we have enough data to perform value segmentation to separate high-value customers from low-value customers?
How often do these high-value customers make a purchase?
Product-Based Market Research Questions
Product-based market research questions can produce precious insights to channel into your product development and optimization strategies . You can see how changing technology affects customers’ behavior, what new features they want to see in your product, and how they perceive your products and services over the competition.
Start by gathering information about the following:
How does our product compare to the competition based on the features?
What products do our competitors offer?
What new features do customers want to see in our products? Do we have a product roadmap to deliver these updates?
What unique solutions do our products offer? What is the value proposition that reflects this offering?
Does our product incorporate the latest technological advancements?
What channels do we use to collect product feedback from our users?
What are customers’ preferences while choosing our products over competitors?
Pricing Market Research Questions
Pricing analysis can help you make your product more affordable to different customer segments while maintaining the desired gross margin. It also lets you restructure the pricing tiers to provide features depending on the customers’ requirements and company size .
Watch: (1/5) Supercharge Your Revenue With Data-Driven Pricing
Your sales and marketing team can help you hone in on the market research questions to ask your customers for running pricing analysis:
Do the customers ever complain about the difficulty in finding the pricing information?
What is the pricing structure of our competitors for the same products? What features do they include for a specific price?
How do customers find our pricing when compared to the competitors?
Do our products provide value for money to the customers? Does the sales pitch reflect this point?
Can we restructure the pricing, and how will it affect the revenue?
Are there any customer segments that have high-value potential but find the current pricing unaffordable? What are the plans for such customers?
Are we in a situation to offer a basic free plan to encourage customers to try our product before upgrading?
What promotions can we run to attract more customers?
Should we target customers based on income, company size, or type of solution to set our product prices?
Brand Reputation Market Research Questions
A brand reputation questionnaire for marketing research gives you information on how well your target market knows about your brand. You can uncover previously unidentified channels to increase brand awareness and find potential customers to promote your brand .
Start by gauging what customers are saying about your brand:
Which channels receive mentions of our brand? Are these posts positive or negative?
Do we have a system in place to analyze and monitor these reviews and posts?
What are the reviews of our brand on different sites? What is the overall impression of our brand in the market?
How are we currently addressing the negative reviews and complaints? What do our customers think about the handling process?
What is the impression of our brand in our target market?
What brand awareness campaigns are our competitors running?
Is our brand among the top choices of our target customers?
Advertisement & Campaign-Based Questions
These customer research survey questions let you assess the effectiveness of your current value propositions and campaigns . You can channel the customer insights into your advertising strategies to design targeted campaigns for different customer segments to reduce the overall acquisition cost and increase conversions.
Ask the following questions to collect information about the different marketing campaigns that are performing:
What are the best modes to run the advertisement campaigns to reach our target audience?
What is the estimated lifetime value of customers acquired from current campaigns? Is it higher or lower than the acquisition costs?
Which campaigns bring the most ROI and why?
How well do our advertisements present our value proposition to the customers? Do they address customers’ fears and expectations to attract them?
Are we running A/B tests to improve our online campaigns? How are we gathering data to build the A/B test hypotheses – surveys, heatmaps, eye tracking, etc.?
What advertisement campaigns do our competitors run?
7 Question Types to Use in Market Research Surveys
We mentioned earlier that market research questions provide important data for different operations like product development, marketing campaigns, sales pipeline and more.
But to what extent?
Let’s break it down to individual processes and understand how insights from customer research surveys can impact them:
To Know Your Target Market
Understanding your target audience is the fundamental aspect of market research, be it a new target market or existing customers. If you know what marketing research survey questions to ask your target market, you can identify different customer types’ unique traits and preferences.
The data can help you segment the users based on demographic, psychographic, geographic, and other attributes. These include their behavior, purchase preferences, age, location, habits, delights, frustrations, and more.
You can then create various customer personas and fuel your sales strategies to maximize ROI.
Case study – How Avis increased its revenue per customer
Avis, a leading car rental company, was looking to enhance customer experience by offering useful car add-ons like navigation systems, child seats, insurance, etc., to customers with their booking. So, it reached out to AWA Digital to find a way to promote these products and increase their sales.
AWA digital implemented customer research campaigns using targeted surveys to determine which add-ons were popular among the customers and why.
Using these insights, the team added an interstitial pop-up just before the booking page to show relevant add-ons to the customers.
This simple update dramatically increased the sales of add-on items and helped Avis generate more revenue per customer.
Read the entire case study here .
To Plan the Product Roadmap
A product roadmap is a visual representation of the current status of your product and planned updates over time. It shows a high-level summary of planned activities and priorities for different teams to take the product to the next level. Understanding different types of summary can help you create more effective and concise roadmaps that clearly communicate your vision and strategy.
Steve Jobs famously said – “You’ve got to start with the customer experience and work backward to the technology. You can’t start with the technology then try to figure out where to sell it.”
And market research helps to align your product strategies with the customer demand. Using targeted marketing survey questions, you can gauge what new features or functionality customers want to see in your products.
It helps to plan product development strategies based on customers’ consensus to prioritize the ideas that can have the most impact on customers and replace intuition-based approaches with data-backed decisions.
Customers’ demands change with market trends and technological advancements. That’s why your product map also needs to evolve constantly with time to reflect these changes in your product development cycle.
By designing targeted market research questions to ask the customers, you can uncover their expectations to deliver optimal product solutions.
That’s what our next case study demonstrates.
Case study – How customer research drives Twilio’s operations
Twilio, a cloud communications platform places customer discovery and research at the core of their product development strategies. It helps its teams to anticipate customer needs in a constantly changing market.
Lack of time and budget are the two biggest challenges that the company faces in its product development cycle. So, the team uses targeted market research questionnaires for a product to understand the challenges the customers face today and the ones they will face tomorrow.
With an abundance of ideas and no time to test them all, the feedback data from surveys is used to prioritize the hypotheses to run the tests. It makes the process more efficient and effective in producing positive results.
This data-backed approach is used across 18 different teams at Twilio to release new functionality every week and deliver optimal solutions to the clients.
Read the complete case study here .
To Reduce Acquisition Costs
Your customer base consists of multiple customer segments with different preferences and purchase potential. That’s why you cannot sell to everyone and need to find the right audience for your products.
If an acquired customer doesn’t bring in more revenue than it costs to acquire them, it will increase your acquisition costs over time.
We don’t want that, do we?
For example, let’s say you are targeting the entire market population using the same campaign. If your acquisition cost per customer is $300 and you acquire 20 customers from one campaign, you need to make more than $6000 to register profits.
The difficulty is you don’t know about these customers’ purchase behavior and capacity, so you cannot be sure if you will reach your goals. It adds unnecessary risks to your marketing ventures.
But, if you were targeting a specific segment with high income, regular shopping habits, or proven history of brand loyalty, You can obtain better results.
Now, the question is –
How will you separate these potential long-term customers from one-time buyers and high-value targets from other segments?
One way to do this is by building customer personas using the data from the market research survey questions. A buyer persona defines different attributes of a particular customer segment so you can hone in on the right audience to funnel your marketing efforts.
Here’s what a typical persona includes:
Target regions
Target demographic (age, marital status, gender)
Ideal psychographics (hobbies, social channels, activities they indulge in, goals)
Preferred interaction channels
Favorite brands and products
Total revenue till date
Estimated lifetime value
Once you have a clearer picture of different customers, you can find high-value prospects with the potential to be long-term customers looking for product solutions that your business offers.
You can then design the correct pitch using the market research data to bring in these customers and control the overall acquisition costs.
For example:
Plugin the demographic and psychographic data into CRM software like BIGContacts or Salesforce to convert high-value targets.
Use your CRM to create segmented lists of prospects based on estimated value, location, current status, and more. Then target these groups individually with personalized value propositions to increase conversion rates.
Identify their preferred mode of communication and technographic inclinations to find the right opportunities to pitch your product offering at the precise moment.
Even if acquiring and retaining such customers costs more, their overall revenue can balance the acquisition costs to deliver higher profits.
To Design Targeted Marketing Campaigns
By knowing how your target audience behaves and interacts with your business, you can find the exact opportunities to target them with personalized campaigns.
You can use mail campaigns to target website users with app-exclusive offers to encourage them to download your app and improve app adoption.
Add in-app broadcast messages about upcoming offers, exclusive membership benefits, and other incentives for new users to push them towards the end of the funnel.
Create multiple landing pages to target different customer types.
Design location-based ad campaigns with personalized value propositions based on audience preferences and problems at each location.
Case Study – How Canon’s campaigns generated 700% ROI
AWA digital was tasked by Canon, one of the biggest electronics companies worldwide, to assess and increase the demand for their products in different geographies. So, the AWA team conducted customer research using target market survey questions and discovered the following attributes about customers’ purchase behavior and reservations:
In some regions, people were reluctant to spend money on a Canon camera as they weren’t sure if Canon was an authoritative brand.
In other regions, authority was not as important to the users.
Using these insights, AWA optimized the ads campaigns’ messaging for different locations to include what consumers deemed important purchase factors.
The results?
With in-depth customer feedback, Canon generated an overall ROI of 700% in all regions using personalized campaigns to target the audience.
To Improve Brand Awareness
Whether you are into soft drinks or not, You probably would have heard of Coca-Cola’s 2011 Share-A-Coke ad. This single campaign put the Coke brand back on the map and reversed the 10-year steady decline in sales in the US.
Coke understood what motivates their customers and delivered a product offering that appealed to the masses to increase its brand equity- the excitement to get a Coca-Cola bottle with their name on it.
How did they do it?
In 2011, Coca-Cola rolled out its share-a-coke campaign in Australia. The company debranded the traditional Coke logo from the bottle and replaced it with the phrase “Share a Coke with” followed by a name.
The campaign used the list of the country’s most popular names (nicknames). The purpose was to make people go out and find the Coke bottle with their name on it and share it with their friends. The campaign was subsequently rolled out in 80 countries.
How did it impact Coca-Cola as a brand:
In Australia, it’s estimated that the campaign increased Coke’s share by 4% and increased consumption among young adults by 7%.
#ShareACoke became the top trending hashtag on Twitter globally and received over 1 billion impressions.
In the USA, the campaign increased Coke’s market share by over 2% and brought 11% more sales compared to the previous year.
It’s not limited to big brands only.
Understanding the customers and placing your product’s value offering along with their habits, lifestyle, and behavior can help you extend your brand’s reach.
Today, there are multiple touchpoints to connect with your customers and map their journey to uncover their issues, motivations, and fears to address in your campaigns.
Monitor brand mentions on social media and engage with the users to cultivate an online community and promote your brand.
Reach out to satisfied customers and turn them into your brand ambassadors.
Use targeted ad campaigns that connect people’s emotions and general behavior to imprint your brand’s image in their minds.
Quick Tips for Writing Awesome Market Research Survey Questions
With the inter-team research complete, you are ready to write your own market research questions to ask your target audience. Keep these general dos and don’ts in mind to ensure that the market survey fulfills the purpose without affecting the data quality or response rate.
Use Mutually Exclusive Response Options
If you are using response anchors with specific ranges like age group or income, check that the options do not overlap . Otherwise, it will produce an irregular data set.
Please specify your age:
In the above example, the respondent lying on either extremity of the given age ranges may get confused on which option to choose. For example, a 28-year-old respondent can choose from both second or third options.
Plus, two different respondents of the same age may select different options, which will skew your demographic data.
You can avoid this confusion by creating mutually exclusive groups as shown below:
Always Add A “Not Applicable” Or “Rather Not Say” Option
Since market research questions extract personal information, some respondents may not want to share such details with you. These include questions about age, income, gender, hobbies, social activities, and more.
Forcing such questions on the customers without allowing them to skip can irate them and lead to survey abandonment .
That’s why you can also use Qualaroo’s skip and branching logic to create smart surveys that only ask relevant questions to your respondents based on their previous answers.
Calculate the Required Sample Size
Sample size plays a vital role in your market research questions to determine the reliability of your response data.
If the response volume is low, the results may not be conclusive to point towards customers’ consensus. On the other hand, a larger sample size than required means a waste of the company’s valuable resources and time.
That’s why it’s important to calculate the required sample size to estimate the number of responses you need for your market research survey questions.
You can use any survey sample size calculator available online to get started. Just fill in the required details to get the required sample size.
For example, to reach a statistical significance of 99%, you need at least 3145 responses to your market research questionnaire.
Consider Adding Incentives
Studies show that incentivized customer research surveys or questionnaires fetch higher response rates than general surveys.
The incentives encourage customers to invest their time in a survey and get something in return.
It means creating a gated questionnaire for market research can help you reach the required sample size quickly . The incentive can be a simple discount code, free shipping coupon, free ebook, or other freebies.
However, there is a possibility that irrelevant respondents may fill out the survey randomly just to get to the offer, which may skew the results. You can use screening questions to filter out unsuitable respondents.
Avoid Double-Barreled Market Research Questions
A double-barreled question poses two questions into one. The problem with such questions is that the respondent may have opposing views about the two statements in the questions. It makes it harder for them to choose one answer from the options .
“Please rate the [product name] on a scale of 1-10 based on overall quality and price?”
Here, the respondent may find the product quality appreciable while thinking it to be overpriced at the same time. In such a case, they may skip the question or select any option randomly.
You can easily sidestep this hurdle by breaking your double-barreled market research question into two to make it less confusing for the respondents.
Importance of Market Research
We mentioned earlier that market research questions provide important data for different operations like product development, marketing campaigns, sales pipeline, and more.
Understanding your target audience is the fundamental aspect of market research, be it a new target market or existing customers. If you know what customer research survey questions to ask your target market, you can identify different customer types’ unique traits and preferences.
AWA Digital implemented research campaigns using targeted customer research surveys to determine which add-ons were popular among the customers and why.
Case study – How customer research drives Twilio’s operations
Twilio, a cloud communications platform, places customer discovery and research at the core of its product development strategies. It helps its teams to anticipate customer needs in a constantly changing market.
Lack of time and budget are the two biggest challenges that the company faces in its product development cycle. So, the team uses targeted market research questionnaires for a product to understand the challenges the customers face today and the ones they will face tomorrow.
With an abundance of ideas and no time to test them all, the feedback data from customer research surveys is used to prioritize the hypotheses to run the tests. It makes the process more efficient and effective in producing positive results.
AWA Digital was tasked by Canon, one of the biggest electronics companies worldwide, to assess and increase the demand for their products in different geographies. So, the AWA team conducted a customer research survey using target market questions and discovered the following attributes about customers’ purchase behavior and reservations:
In other regions, authority was not so important to the users.
Whether you are into soft drinks or not, you probably would have heard of Coca-Cola’s 2011 Share-A-Coke ad. This single campaign put the Coke brand back on the map and reversed the 10-year steady decline in sales in the US.
Coke understood what motivates its customers and delivered a product offering that appealed to the masses to increase its brand equity- the excitement to get a Coca-Cola bottle with its name on it.
In Australia, it’s estimated that the campaign increased Coke’s share by 4% and consumption among young adults by 7%.
It’s not limited to big brands only.
Market Research: A Key to Your Business’ Success
Market research is a vital process for any business wanting to understand its customers and market better. By asking the right questions and using the right tools like Qualaroo, you can gain valuable insights that can help you improve your products or services, enhance your customer experiences, and grow your business.
In this blog, we have shared some of the best market research questions to ask your customers, as well as some of the best customer research survey templates to find market trends and industry insights. We hope that this blog has helped you learn more about market research and how to conduct it effectively.
About the author
Dwayne Charrington
Dwayne Charrington is an expert writer in customer feedback management, UX design, and user research. He helps businesses understand user intent and enhance the customer experience. Dwayne covers feedback management, lead generation, survey accessibility, and the impact of AI and VR on user interaction. He shares insights on creating effective surveys, improving navigation, and using A/B testing for smarter decisions. Additionally, he focuses on optimizing mobile experiences and champions privacy-by-design, ensuring users feel satisfied, secure, and valued.
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Table Of Contents
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So why does a strong shop name matter a lot? When you're starting a business, whether it's an eCommerce website or a physical store, choosing a great name is more than just a formality—it's a useful tool that can greatly influence your success.
Reflects Your Brand: Your store’s name is a key part of your brand identity. It's what customers will remember and link to your products or services. A well-chosen name makes your brand memorable and helps it stand out in a crowded market.
First Impressions Matter: In today’s fast-paced world, you have just a few seconds to make a good impression on potential customers. Often, your shop’s name is the first thing they see. A catchy name can grab their attention and make them want to learn more.
Shows Your Values: A strong store name can communicate your business’s values and mission. It can tell a story, stir emotions, or build trust. Customers are more likely to connect with shops that reflect their own values.
Sets You Apart: In a competitive niche , a unique store name helps you stand out from the competition. It gives you an edge and makes it easier for customers to find you among similar businesses.
Boosts Marketing: A good store name is a powerful marketing tool. It can be the center of your advertising efforts, making it easier to create memorable slogans, logos, and other promotional materials.
Key Elements to Consider for Shop Naming
Now that you understand the need for a strong name, let’s explore what creates an outstanding one.
There are many ideas and a few studies on what makes a good name. For example, a 2010 study from the University of Alberta found that people tend to respond more positively to brands with names that have a repetitive structure, like Coca-Cola, Kit Kat, and Jelly Belly.
While there isn’t a perfect formula, certain traits make a brand name easier for you to use and easier for others to remember. Ideally, a good name should be:
Meaningful : It should convey the essence of your brand, create an image, and build a positive emotional connection.
Distinctive : It should be unique, memorable, and stand out from your competitors.
Accessible : People should easily understand, pronounce, spell, or search for it. Even if the name is unusual, it should still be clear.
Protectable : You should be able to trademark it, secure the domain, and “own” it legally and in the public’s mind.
Future-proof : The name should be able to grow with your company, stay relevant, and be adaptable for different products or brand extensions.
Visual : The name should be easy to represent through design, including icons, logos, and colors.
These criteria can help you evaluate potential names, but the most important question is whether the name resonates with people. That’s the true measure of success.
385+ Creative Shop Name Ideas to Wow Customers
Unique shop name ideas.
Flux: Suggests constant change, innovation, and a dynamic product range.
Verve: Implies energy, enthusiasm, and a vibrant shopping experience.
Zenith: Conveys the concept of achieving the pinnacle by giving quality things.
Mirage: Creates intrigue and mystery, perfect for fashion or lifestyle stores.
Quirk: Highlights individuality and unique products, appealing to a niche market.
The Curiosity Shop: Suggests a treasure trove of interesting items.
Wanderlust Emporium: Implies a collection of items from around the world.
The Green Canopy: Ideal for eco-friendly or plant-based products.
Urban Oasis: Contrasts the city with a peaceful shopping environment.
The Secret Garden: Creates a sense of discovery and hidden gems.
Whimsy World: Suggests a fun and fantastical shopping experience.
Doodle Dandy: Implies creativity and a playful atmosphere.
Giggle Gear: Focuses on products that bring joy and laughter.
The Happy Hive: Suggests a community-focused shop with a positive vibe.
Sugar and Spice: Creates a warm and inviting image, perfect for food or home goods.
Monochrome: Suggests a clean and sophisticated aesthetic.
Echo: Implies resonance and impact, perfect for tech or audio products.
Nexus: Conveys a connection point or central hub for various products.
Axiom: Suggests a foundational or essential product range.
Ember: Implies warmth and passion, ideal for home or lifestyle goods.
Creative Shop Name Ideas
The Lollygaggery: A whimsical name suggesting a delightful browsing experience.
Wink and Nod: Implies a shared secret or inside joke with customers.
The Curious Case of: Creates intrigue and mystery about the products.
Oddity Emporium: Suggests a collection of unique and unusual items.
The Nook and Cranny: Implies a cozy, intimate shopping environment.
Minimalia: Suggests a focus on simple, clean designs.
Echo Chamber: Implies a strong brand identity and customer loyalty.
The Edit: Conveys a curated selection of high-quality products.
Monochrome: Emphasizes a minimalist color palette and design aesthetic.
The Collective: Suggests a collaboration of different brands or designers.
Terra Firma: Implies grounded, solid products or a focus on sustainability.
Ephemera: Suggests fleeting, trendy items or a vintage-inspired store.
Kaleidoscope: Implies a diverse and colorful range of products.
The Alchemist's Lab: Suggests a transformation or creation process.
The Trove: Implies a treasure chest of hidden gems.
Verge: Suggests being on the cutting edge of trends.
Nexus: Implies a central hub or meeting point for products.
Zen: Suggests a calm and peaceful shopping experience.
Ember: Implies warmth, comfort, and coziness.
Quill: Suggests creativity, writing, and intellectual pursuits.
Muse: Implies inspiration and creativity.
Catchy Shop Name Ideas
The Foundary: Implies a place where unique items are created or discovered.
Kaleidoscope Corner: Suggests a vibrant and diverse collection of products.
The Curiosity Cabinet: Evokes a sense of wonder and exploration.
Wanderlust Warehouse: Implies a global collection of goods.
The Mercantile: Classic and timeless, suggesting a general store feel.
Treasure Trove: Implies a collection of valuable or desirable items.
The Bazaar: Suggests a lively and exotic marketplace atmosphere.
Echoes of Yesterday: Implies vintage or antique items.
The Hive: Suggests a community-focused shop with a variety of products.
The Nook: Implies a small, cozy shop with carefully curated items.
The Cornerstone: Suggests a foundation or essential place for finding products.
The Emporium: Implies a large and diverse selection of goods.
The Haven: Suggests a peaceful and welcoming shopping experience.
The Atelier: Implies a place of creation and artistry.
The Galleria: Suggests a high-end and sophisticated shopping experience.
The Loft: Implies a trendy and modern atmosphere.
The Burrow: Suggests a cozy and inviting space.
The Arcade: Implies a playful and nostalgic atmosphere.
The Canopy: Suggests a protective and nurturing environment.
The Crucible: Implies a place of transformation and creation.
The Aviary: Suggests a collection of unique and beautiful items.
The Labyrinth: Implies a journey of discovery through the shop.
Stylish Names for Shops
Elegance Emporium: A place where elegance is the primary product.
Luxe Lane: Implies a luxurious journey or path, suggesting a high-end shopping experience.
Chic Canvas: A canvas is a blank space for creation; here, it suggests creating a chic look.
Timeless Trades: Indicates dealing in classic, enduring fashion items.
Opulent Outfit: Directly describes the nature of the products - luxurious clothing.
Vogue Venture: Suggests a daring and fashionable journey.
Stylish Stash: A hidden treasure trove of stylish items.
Urban Uptown: Combines urban modernity with upscale elegance.
ClassicChic Collections: Offers a blend of classic and contemporary style.
Elegant Essentials: Provides the fundamental pieces for an elegant look.
Graceful Garb: Implies clothing that is both elegant and comfortable.
Regal Rendezvous: A meeting place for luxurious and royal-inspired fashion.
Joy Junction: Suggests a place to find happiness through shopping.
Digital Depot: Implies a wide range of digital products.
Tech Treasure Hunt: Suggests an exciting search for tech items.
Online Oasis: Suggests a relaxing and enjoyable shopping experience.
Cyber Cellar: Implies a vast collection of online products.
Virtual Vault: Suggests a secure and reliable online store.
Mega Mart: Suggests a large and comprehensive store.
Global Grab: Implies a wide range of products from around the world.
All-in-One: Clearly states the store's concept.
Store Name Ideas for Shopify
(Image Source: EComposer’s Template for Shopify stores )
East End Shop: Implies a trendy, urban location.
Park City Shop: Suggests a relaxed, outdoorsy atmosphere.
Seaside Shop: Conveys a coastal, relaxed vibe.
Shophouse: Refers to a traditional Southeast Asian shop house.
Krispy: Suggests a food product, possibly related to snacks or fried food.
Boxies: Implies a product sold in boxes, such as subscription boxes.
Snackish: Suggests a food product, focusing on snacking.
Orderdine: Implies a food delivery or ordering service.
Bevbox: Suggests a beverage delivery or subscription service.
Pressbox: Could refer to a media-related business or a product packaging format.
Leisurewear: Implies clothing for relaxation and casual activities.
ClearLuxe: Suggests luxury products with a clear focus on quality.
Rummage: Implies a store selling second-hand or discounted items.
Thrift: Similar to Rummage, suggests a store selling used goods.
Maximo Shop: Implies a maximum or best selection of products.
Resonance: Suggests a connection with customers or a strong brand identity.
Futura Shop: Implies a focus on the future and modern trends.
Blackbird: Could symbolize freedom, intelligence, or uniqueness.
Discovers: Implies a focus on helping customers discover new products.
Offmarket: Suggests a unique or alternative shopping experience.
Merchant Aisle: Implies a traditional marketplace or shopping experience.
New Life: Suggests new products, a fresh start, or a revitalized brand.
Takeaway: Implies a food service or a quick and easy solution.
Peregrine: Symbolizes speed, intelligence, and a global outlook.
Blue Star: Often associated with quality, trust, and stability.
5 Must-Know Tips To Name Your Shop
Finding the right name for your shop can be tricky. You want something catchy and memorable that truly represents your brand. Here are some tips to help you pick the perfect name:
Understand Your Target Audience
Knowing your target audience is key when naming your store. Research and answer these questions:
Who are you trying to reach? Consider their age, gender, interests, and budget.
What are they looking for in a shop? Think about their values, lifestyle, and the occasions they shop for.
What problems does your shop solve for them? Your name should connect with their needs and desires.
Also, look at your competitors to find areas where they fall short, so you can highlight how your shop addresses those gaps—even in your name.
Reflect Your Shop's Offerings
Your shop’s name should reflect what you sell and help customers understand what to expect.
Are your products/services unique, luxurious, practical, or fun?
Is it cozy, modern, or eclectic? Your name should evoke the right vibe.
Is your shop playful, sophisticated, or minimalist? Choose a name that matches this tone.
Emphasize Your Unique Selling Point
To stand out from other shops, your name should showcase what makes your business special.
Do you offer a special product selection, customization options, or outstanding customer service?
Use descriptive words to capture the essence of what makes your shop different.
Build a compelling narrative around your shop's concept and reflect it in the name.
Test Your Name Ideas
Write down all your thoughts and explore different word combinations, styles, and themes. After brainstorming, try out your name ideas:
Narrow down your list: Choose the names that best fit your criteria.
Get feedback: Ask friends, family, and potential customers for their opinions.
Test different names: Use social media or online surveys to see how people react.
Check Availability
Once you’ve chosen your favorite names, check their availability to avoid legal and trademark issues.
These steps will help you find the perfect name for your shop. To make the process easier, there are tools and resources available to guide you.
Tools & Resources for Naming Your Shop
When choosing a name for your shop, these tools and resources can be really helpful:
Use a Thesaurus
If your first choice of words does not feel right, a thesaurus might help you identify alternatives. For example, if you want a name that conveys a sense of "coziness," a thesaurus might suggest words like "warmth," "comfort," "snug," "homely," or "inviting." You can also use visual tools like Answer the Public to spark new ideas and gain inspiration.
Try Business Name Generators:
These tools can generate a variety of name ideas for your gift shop and even check if the domain name is available. Some good options include:
BusinessNameZone : Describe your brand to get name suggestions and check domain availability.
Shopify’s Business Name Generator : This tool generates name ideas and verifies if the domain is free to use.
Explore how these Business Name Generators work to find a name that fits your shop.
Research SEO-Based Keywords:
SEO tools can help you identify popular search terms to create a name that's both catchy and relevant. Some useful tools include:
Ubersuggest : This tool suggests related keywords and popular search terms.
Moz Keyword Explorer : This helps you find popular search terms related to your business.
Check Name Availability:
Once you have a name in mind, make sure it’s available:
Domain Name Lookup : Use tools like Network Solutions WHOIS, Namechk, or GoDaddy to see if the domain is available.
Trademark Check : Search the USPTO database and Google’s patent search to ensure the name isn’t already trademarked.
These tools and resources can help make the process of finding the perfect name for your gift shop much easier.
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Now that you've brainstormed some name ideas for your shop , it’s time to focus on creating your business plan. This plan should clearly outline what your brand represents, including its key features, values, and goals.
Building a website is also essential for your store. We recommend using EComposer , a top drag-and-drop tool that allows you to create attractive and user-friendly pages on Shopify, even if you’re not familiar with coding.
If you haven’t signed up for Shopify yet, you can start with a special offer: just $1 for the first month on any plan, giving you the chance to explore all of Shopify’s features.
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(Image Source: EComposer's Template) The Lollygaggery: A whimsical name suggesting a delightful browsing experience. Wink and Nod: Implies a shared secret or inside joke with customers. The Curious Case of: Creates intrigue and mystery about the products. Oddity Emporium: Suggests a collection of unique and unusual items. The Nook and Cranny: Implies a cozy, intimate shopping environment.
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A. Define and document support strategies and plans. B. Investigate ways to restrict the requirements definition. C. Satisfy federal mandates for assessing the commercial marketplace. D. Obtain data that provides information to support the development of acquisition, requirements and strategies. A: A, C,D.
The role of Market Research. A. Enables the business to make managerial judgment on issues faced. B. Allows answers to business questions to appear. C. Should only be recognized as aid to managerial judgment and not a substitute for it. D. It is an accurate form of evaluating a business decision.
Answer: f. 5. Explain three main roles of a market landscaping research project. Answer: To explain how consumers perceive the marketplace and its products and services. To prescribe how to deliver against consumer motivations. To identify where gaps exist that can be exploited through innovation or repositioning. 6.
Unit 10 Potential Exam Questions and Answers. 1. Name six key deliverables for a marketing research project and explain why each would be useful for the client. 2. List the most common sections of a marketing research report and describe the primary function of each of them. • Title page - provides project name and date, client name and ...
49 of 49. Quiz yourself with questions and answers for Marketing Research Exam, so you can be ready for test day. Explore quizzes and practice tests created by teachers and students or create one from your course material.
118 Multiple choice questions. Definition. the activity for creating, communicating, delivering, and exchanging offerings that benefit its customers, the organization, its stakeholders and society at large. Licensing refers to. Technology refers to. Marketing refers to. Skimming price refers to. 1 of 118.
Market Research Quizzes offer an insightful exploration of the field of market research, focusing on the methods, techniques, and principles used to gather and analyze data about consumer behavior, market trends, and competitor analysis. These quizzes cover various aspects of market research, including survey design, data collection methods ...
Unit 12 Potential Exam Questions and Answers. 1. Why are ethics important, particularly in the field of marketing research? Answer: Depends on how this unit is taught. Look for thoughtful responses. Might include: • Common set of rules that ensures harmonious business and personal relations. • Ensures everyone stays on the right side of the ...
MODULE TITLE: MARKETING RESEARCH DATE: 7. TH. MAY TIME: 10 :00am - 12 :30 pm. This is a CLOSED book exam. INSTRUCTIONS TO CANDIDATES: SECTION A: Question 1 is compulsory. SECTION B: Answer ONE question from this section (Either Q2 or Q3 or Q4). Note: each question (in Section A and Section B) is allocated 50 marks in total. TIME ALLOWED: 2 ...
Here, I've detailed 23 use cases and curated 98 quantitative market research questions with examples - making this a post you should add to your bookmark list , so you can quickly refer back. I've formatted this post to show you 10-15 questions for each use case. At the end of each section, I also share a quicker way to get similar ...
Marketing 301: Marketing Research Final Exam. Choose your answer to the question and click "Continue" to see how you did. Then click 'Next Question' to answer the next question. When you have ...
View Answer. Identify and explain four examples of marketing decisions informed by the marketing research process. View Answer. Company sales invoices, census data, and trade association statistics are examples of: a. exploratory data b. data mines c. primary data d. secondary data. View Answer.
Survey questions for market research are designed to collect information about a target market or audience. They can be used to gather data about consumer preferences, opinions, and behavior. Some common types of market research survey questions include demographic questions, behavioral questions and attitudinal questions. 2.
Market research (also called marketing research) is the action or activity of gathering information about market needs and preferences. This helps companies understand their target market — how the audience feels and behaves. For example, this could be an online questionnaire, shared by email, which has a set of questions that ask an audience ...
Which sources of secondary data would be helpful in defining the problem of Wendy's increasing its share of the fast food market? Select one: a. A report from the Fast Food Retailers Association on changing preferences for consumer tastes b. A field research project to be conducted by Wendy's to answer the question of how to increase its share of the fast food market c. a US Census Bureau ...
Multiple Choice Quiz. are used to make accurate predictions about relationships between market factors and consumer behaviors. aid in understanding those relationships and differences. assist in verifying and validating existing relationships. focus on standardized raw data useful in researching the how, what, where, who, and when aspects of ...
Market Research Question 2: Marketers have traditionally classified products on the basis of three characteristics ________, tangibility, and use. availability. affordability. aesthetics. durability. None of the above/More than one of the above. Answer (Detailed Solution Below) Option 4 : durability.
Marketing Research (Questions and Answers) - Free download as Word Doc (.doc / .docx), PDF File (.pdf), Text File (.txt) or read online for free. 1. The document discusses marketing research and defines it as linking consumers to marketers through information. 2. It describes the task of marketing research as conducting information to identify market opportunities/problems, generate/refine ...
99 market research questions: discover, define, drill down. There's no need to limit yourself! The best types of market research should - and do - include general questions and those addressing both existing and prospective customers. Indeed, an intelligent approach to market research should cover demographic questions all the way to those that'll help you plan a product launch, drill ...
A single-ease question is a straightforward query that elicits a concise and uncomplicated response. Beyond these 20 market research questions, here are 350+ Market Research Templates for you to use completely free! Market research questions is a questionnaire that is answered by customers or potential consumers.
Causal research focuses on: A. collecting either secondary or primary data and structures and interpreting those structures in an unstructured format using some type of an informal set of procedures B. integrating several variables of the results into an understandable statement that the decision maker can use to answer the initial question C. collecting raw data and creating data structures ...
Explore the list of over 100 market research questions to ask your customers & gather valuable insights about your audience. (855) 776-7763; Get a Demo; Help Desk. Projects. All Products ... The answer choices in a market research survey question can significantly impact the quality and reliability of the response data you collect from the ...
Market research is a process that businesses use to collect and analyze data in order to discover problems and opportunities. ... It helped me pass my exam and the test questions are very similar ...
Specific Market Research Questions for Different Goals. Market research questions should align closely with specific business objectives to yield actionable insights. When marketing research questions are tailored to specific objectives, they help understand customers, inform product development, and provide competitive analysis.
(Image Source: EComposer's Template) The Lollygaggery: A whimsical name suggesting a delightful browsing experience. Wink and Nod: Implies a shared secret or inside joke with customers. The Curious Case of: Creates intrigue and mystery about the products. Oddity Emporium: Suggests a collection of unique and unusual items. The Nook and Cranny: Implies a cozy, intimate shopping environment.