hard skills for resume receptionist

Receptionist Resume Sample for 2024 [Job Description, Skills & Tips]

A receptionist does much more than welcome, greet, and direct a company’s guests or clients. 

The job includes maintaining the security and telecommunications systems, providing information to customers by answering or redirecting their inquiries, and offering administrative support within the company, among others. 

As such, it’s not surprising at all if you’re stuck trying to put all that effectively on your receptionist resume. 

Fortunately, though, with the right guidance, writing an impactful receptionist resume can be easy, and we’re here to help!

Read our article to learn all you need to know about writing a receptionist resume! Here’s exactly what we’ll cover: 

• Receptionist Resume Example (Better Than 9 Out of 10 Examples)

8-Step Guide to Write Your Receptionist Resume

• 20+ In-Demand Skills to Put on Your Receptionist Resume

So let’s get to it! 

Receptionist Resume Example (to Inspire You)

Not sure where to start with your resume? Reviewing a receptionist resume example is a good start!

The resume example above does everything right, including: 

• Follows the chronological format. As the most popular format among recruiters worldwide, the chronological resume format is the way to go.
• Has a memorable resume profile. To show the recruiter they’re relevant as an applicant, the candidate has written a captivating resume summary. 
• Includes professional contact details. In addition to the must-have contact details, the receptionist resume example above also lists the applicant’s LinkedIn and Skype handles.
• Lists quantifiable achievements. The candidate has built a work experience section that focuses on achievements to stand out from other applicants. 
• Has a short education section. With plenty of work experience to show for, the receptionist resume example keeps their education section short. 
• Includes relevant skills. The candidate doesn’t list every skill under the sun, but only the ones that are relevant to the position. 
• Uses optional resume sections the right way. By adding their certificates and languages, the candidate has even better chances at standing out from the competition.
• Is based on a well-designed resume template . To avoid the hassle of building their resume from scratch, the receptionist resume example above was built using a plug-and-play template.   

Inspired by the receptionist resume example above?

Now it’s time to write yours! Below, we’ll walk you through the 8 essential steps for creating an effective receptionist resume, starting with:

#1. Choose the Right Format and Layout

When it comes to resumes, the structure is everything. 

You can be an amazing professional and you still won’t stand much chance if:

• Your resume sections are all out of order.
• Your resume is very hard to follow because of a messy structure.
• The resume looks unprofessional because you picked the wrong font . 

So, before you can start filling out the contents of your receptionist resume, you’ve got to first make sure its format and layout are just right.

When it comes to your resume format, the choice is quite easy. 

Out of the three resume formats ( chronological , functional (also known as skills-based), and combination ) you should go for the chronological resume format . It’s the most popular among recruiters everywhere in the world and successfully highlights your skills and achievements by putting your most recent work experience first. 

Here’s what it looks like: 

Now, when it comes to the layout, you’ll have to keep a few more things in mind:

• Keep your resume short. Unless you have 10+ years of experience, a 1-page resume is your best bet that recruiters will go through your entire resume. After all, they receive hundreds of applications daily—they don’t have time to read your resume if it’s the same length as a short novella. 
• Picking the right font size and style. Go for 11-12 pt font size for the body of your text and 13-14 pts for the section headers. As for the style, we recommend using a font that’s casual but professional, such as Ubuntu or Roboto. 
• Using section headers. Section headers are a good way to clearly separate your resume’s sections. 
• Saving your resume as a PDF file. Unless otherwise instructed in the job description, save your resume as a PDF . That way, you can be sure it will open as you intended it despite the device or OS that opens it. 

Or Skip Formatting and Layout Altogether By Using a Resume Template!

Imagine this:

You spend hours and hours tweaking your resume layout, only for it to look like a generic, black-and-white resume.

Not a good feeling, right?

Want to skip ahead of all the formatting hassle and jump right into filling in your contents? AND come out with a visually-appealing, short-n-snappy resume, all at the same time?

All you have to do is pick one of Novorésumé’s free, plug-and-play templates ! 

Our resume templates were made in collaboration with professional recruiters, which means they are easy to read and scan (and they’re ATS-friendly to boot!). 

And the best part? The templates look absolutely gorgeous (especially when compared to a standard black-and-white resume ): 

#2. Add More Than Your Traditional Contact Details 

The contact information section is the most straightforward part of writing a resume. 

Basically, all you have to do is list the following details:

• Professional title. 
• Phone number.
• Location (city and state/country).

Here’s how all that looks like on a receptionist resume: 

Receptionist

123-123-333

[email protected]

Scranton, PA

If you want to add some flavor to this section and you’re active on LinkedIn, you can include your profile’s URL link too. 

#3. Write a Compelling Resume Summary Summary/Objective

Put simply, your resume profile is a summary of you as a professional. 

The 2-3 sentence short paragraph goes at the top of your resume and aims to tell recruiters just enough to convince them to deep-dive into the rest of your resume.

Depending on your work experience level, you can write a resume profile as:

• A resume summary . If you are experienced in the field use a resume summary to sum up your title and years of experience, as well as your top skills and achievements.
• A resume objective . If you don’t have a lot to show for in terms of work experience, then you should go for a resume objective . To ace, it, mention any degree names or experience related to the field, the skills that you can offer the company, and your interest in working there. 

Here’s what a receptionist resume summary looks like:

Detail-oriented receptionist with 4 years of experience in customer service. Efficient in performing the administrative and front-desk tasks of large-scale offices. Fluent in Spanish and proficient in MS Office Suite. 

And here’s a receptionist resume objective:

Motivated communications graduate looking to apply their people and organizational skills as a receptionist at Company Z. Worked as Resident Assistant for 3 years and has hands-on experience on front desk duties, helping students solve problems, and dealing with administrational tasks.

#4. Make Your Work Experience Count 

Consider your work experience section as the backbone of your receptionist resume - it’s what recruiters will be checking to see whether you’ve got what it takes to excel at the job.  

To make this section count, first, make sure to format it the right way. Here’s what that involves: 

• Start with your current/most recent position and go backward in time. Keep your work entries relevant - the paper delivery job from your teens won’t help land you a receptionist job. 
• Begin each work entry with your professional title. Underneath, add the company's name and location, the period you worked there, and 3-5 of achievements and responsibilities in bullet points. 
• List fewer bullet points (1-2 for each work entry) as you go back in time. Your job from 10 years ago doesn’t need to be as comprehensively described as your last one.

After you’ve handled the formatting, you’ve got to make sure your professional experience shines through brighter than other candidates’. 

As hard as it may sound, we have some very effective tips to make that happen, including: 

• Focus on achievements over responsibilities whenever it’s possible. After all, recruiters know what the responsibilities of a receptionist are pretty well - it’s your achievements that can really help you stand out. 
• Quantify your achievements whenever you can. For example, instead of saying “handled incoming and outgoing calls effectively,” say “handled 100+ incoming and outgoing calls on a daily basis.”
• You can use the following formula to quantify your achievements : “accomplished X as measured by Y by doing Z.” 

Here’s how a well-written work achievement would look like in a receptionist resume:

• Consulted regarding a redesign of the office scheduling system, increasing accuracy by 38%.
• Achieved 95% customer satisfaction score based on feedback forms.
• Handled successfully 100+ phone calls daily with no complaints during the last 2 years.

And here’s a less convincing achievement:

• Answered questions.
• Provided good customer service.
• Made phone calls.

The first example is achievement-oriented and the recruiter reading it knows how, exactly, you excelled at your last role.

The second example, though, is not as much. The recruiter knows that you worked as a receptionist… and that’s about it. They have no idea if you excelled at the role or not.

If you do have to list responsibilities and tasks on your Receptionist resume, make sure you’re using dynamic action words and strong verbs !

#5. Include Your Education 

The next step in creating your receptionist resume is to list your educational background.

Start by following this format:

• Add your latest and highest degree first. 
• Start off with the degree name, then the institution’s name, and the dates attended. 
• Don’t add your high-school education if you hold a Bachelor’s Degree or higher. 

Here’s how the education section should look like in a receptionist resume:

BA in Communication 

Penn State University, PA

Now, if you don’t have any work experience at all, you can use your educational history to help you stand out.

In such a case, you can make this section more elaborate by mentioning:

• Academic merits and achievements
• Relevant coursework taken
• Extracurricular activities  

BA in World Literature

• Graduated Summa Cum Laude
• Graduated first of the class in Communications
• Resident Advisor for 3 years

#6. Include Industry-Related Skills

You can definitely tell a good receptionist by the skills they possess. 

And that’s exactly why the skills section is another receptionist resume must-have. 

Of course, this includes a balance between soft skills (e.g. communication skills , time-management, multi-tasking), and hard skills (e.g. Microsoft Office, Supply Management). 

Keep in mind, however, that the key here is to list the right skills and not every single skill that you possess.

Sure, knowing Adobe Illustrator is great, but it won’t help much with your job as a receptionist. 

So, first, go through our list below and include the must-have receptionist skills in your resume (the ones that you do possess, that is).

Then, go through the job ad you’re applying for and see if you missed an important skill or two. Make sure that the skills you’ve listed match the ones required for the role (as long as you actually possess them, of course).

20+ Receptionist Soft and Hard Skills to Put on a Receptionist Resume

Receptionist soft skills.

• Verbal and written communication
• Professionalism
• Customer focus
• Organization and planning
• Handling pressure and tolerating stress
• Attention to detail
• Reliability
• Multitasking
• Conflict resolution
• Problem-solving
• Prioritizing
• Time Management

Receptionist Hard Skills

• Microsoft Office (Word, Excel, Outlook)
• Administrative skills
• Supply management
• Typing skills (include WPM)
• Information management software
• Use of office equipment (fax machines, copiers, etc)
• Multi-line phone systems

#7. 5 Additional Sections to Take Advantage Of

At this stage, if your resume is already a full one-pager, you can just skip this section altogether.

If, on the other hand, you’ve got some space left (e.g. if you don’t have a lot of work experience), you can make use of these extra sections to give your receptionist resume an edge:

• Awards and certifications. Are you certified in office management? Do you have any awards for excellent performance in any of your previous roles? These are definitely things you should include in your receptionist resume. 
• Languages. Whatever your position might be, knowing an extra language or two can always come in handy.
• Volunteer experience. Volunteering can be a great way to show you also care about giving back to the community. If you’re a recent graduate, volunteering experience can also show employers that you’re familiar with hard work.
• Internships. Got any past internship experience? Make sure to include that in your resume, along with your main tasks and achievements there. 
• Hobbies and interests . Show the recruiter who you are outside of work. Who knows, maybe it’ll help you establish rapport with your interviewer!

The thing about extra sections is that they work on two levels: if you’re lacking work experience, they can definitely help you land an entry-level job, whereas if you’re experienced in the field, they can set you apart from other applicants with similar work experience and skills. 

Here’ an example of how extra sections should look in a receptionist resume:

Examples of Extra Sections

Certifications.

• Microsoft Office Specialist - Issued by Microsoft
• Certified Business Officer - Issued by the Management and Strategy Institute

Volunteer Experience

Front Desk Assistant  Scranton Community Center 06/2010 - 10/2012

• Helped staff with daily clerical tasks and activities
• Got hands-on experience doing administrational work
• French (Fluent)
• German (Intermediate)

#8. Don’t Forget to Include a Cover Letter

Including a cover letter with your resume is an inseparable part of sending a job application.

As such, it’s safe to assume that it should be just as good as your receptionist resume. 

Keep in mind, though, that a cover letter shouldn’t just rephrase whatever you mentioned in your resume.

Rather, you should use it to:

• Summarize your most important skills, achievements, or experiences.
• Expand on any information you couldn’t talk about in detail in your receptionist resume.
• Mention what you know about the organization you’re applying for (and why you want to work there).

Here are our tips on creating a compelling receptionist cover letter:

• Tailor your cover letter to the specific job position you’re applying for. Instead of using a generic cover letter introduction, start your cover letter by introducing yourself and mentioning exactly why you want to work for that company.
• Use the body of your cover letter to talk about your skills, achievements, and qualifications in more detail. 
• Write a strong cover letter ending by including a strong call to action. 
• Make sure that your cover letter looks as compelling as your resume by using one of our cover letter templates . 
• Learn more about how to write a compelling cover letter by checking out our cover letter tips .

Not sure what a good receptionist cover letter looks like? Check out our top cover letter examples !

We hope you are feeling more confident about creating your receptionist resume and we are sure you will get hired in no time!

Related Resume Examples

• Customer Service Resume
• Event Planner Resume
• Bar and Restaurant Manager Resume
• Cashier Resume
• Waiter Resume
• Server Resume
• Barista Resume
• Bartender Resume

Key Takeaways 

Follow the steps we outlined above, and you’ll have yourself a job-winning receptionist resume in no time!

Before you leave to work on your resume, though, let’s recap the key learning points we covered above:

• Use a resume summary or objective to summarize your experiences and show the recruiter that you’re relevant for the role.
• Mention achievements over responsibilities when possible. This helps show the recruiter how you excelled in your previous role.
• Quantify your work experiences by using the XYZ formula.
• Use some of the optional resume sections to help you stand out. This includes languages, hobbies, extracurricular activities, and more.

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• Resume and Cover Letter
• Receptionist Skills: Add to...

Receptionist Skills: Add to Improve Your Resume!

8 min read · Updated on June 03, 2024

Having the right Receptionist skills on your resume is the key to securing an interview.

A lot of people create a resume and then send it to every job they apply to – that's a significant waste of time and will only get you ghosted by companies. 

Because of the applicant tracking system. 

The best thing you can do, even if it takes a bit of extra time, is to ensure your resume stands out from the crowd and gets past the ATS by highlighting specific top receptionist skills. That will also make a world of difference in catching a recruiter's eye. 

This article will help you understand which skills are essential and how to present them effectively on your resume.

Why Receptionist skills matter

Writing your resume with a target job in mind requires having a clear understanding of the job's skills and proficiencies.

A well-crafted resume skills section highlighting your relevant skills for a receptionist position will help your resume beat the applicant tracking system – ATS, which is the first step to getting your application noticed. 

Use the Receptionist top skills and proficiencies below to help you effectively write your resume.

Top Receptionist skills to highlight

Every job out there has a particular set of skills employers wish to see. The same is true for a Receptionist. You'll notice that the top Receptionist skills are a mix of technical proficiencies (i.e., hard skills) and interpersonal abilities (i.e., soft skills). 

Receptionist hard skills

Here are a few hard skills that you might need on your Receptionist resume. 

Data Entry and Record-Keeping

Accurate data entry and meticulous record-keeping are essential skills for a receptionist. They ensure that all information is correctly documented and easily accessible.

Information sharing: When you enter data correctly and consistently, you improve everyone's access to correct details of customer records and inventory reports, among other things.

Confidentiality: Record-keeping also has to do with handling sensitive information with discretion and integrity.

Language Skills

Today's work environment is diverse and often multicultural. Knowing additional languages can be a significant asset. So, if you are bilingual or multilingual , be sure to highlight this on your resume.

Multilingual Proficiency: Communicating through speech or in writing effectively with clients and colleagues in multiple languages.

Translation Skills: If you're one of the only people in your office who can speak additional languages, you might be asked to assist with translations and interpretations.

Technical Proficiency

The computer will probably be one of the most important tools you use as a Receptionist; therefore, being tech-savvy is a must. Employers seek candidates comfortable with various office software and equipment.

Office Software: Proficiency in Microsoft Office Suite (Word, Excel, Outlook).

Office Equipment: Familiarity with operating photocopiers, fax machines, and multi-line phone systems.

Communication Skills

Effective communication is at the heart of a Receptionist's role. You must clearly articulate directions to visitors. That also requires you to listen attentively and give appropriate responses to inquiries.

Verbal Communication: You have to make sure that the people you interact with completely understand what you're telling them. 

Written Communication: Correspondence is at the forefront of a Receptionist's job, and most of it is written – in the form of memos and emails, making written communication a top Receptionist skill.

Organizational Skills

A lot of Receptionist jobs will require you to be able to work on more than one thing at a time. This makes your ability to stay organized utterly important. You have to be able to highlight your organizational skills to stand out from the crowd and impress the hiring manager. 

Scheduling: One of the main tasks in the Receptionist job description is managing appointments and calendars effectively. Keeping appointments straight involves extensive organizational skills.

Filing Systems: On top of that, filing is a top Receptionist skill. Being able to keep documents and records well-organized will help you perform your job better.

Receptionist soft skills

Let's take a look at some of the soft skills you'll need on your Receptionist resume

Problem-Solving Skills

Problems are inevitable, but how you handle them sets you apart. Showcasing your problem-solving skills can enhance your resume.

Quick Thinking: Addressing issues promptly and effectively.

Resourcefulness: Finding innovative solutions to unexpected challenges.

Customer Service Skills

A receptionist must provide excellent customer service, ensuring all visitors feel welcomed and valued.

Interpersonal Skills: As a Receptionist, you'll need to prove that you can build rapport with clients and colleagues.

Conflict Resolution: Conflicts are bound to happen; show prospective employers that you can handle complaints and conflicts gracefully by adding this Receptionist skill to your resume.

Adaptability

The ability to adapt to changing situations and handle unexpected challenges is vital in a receptionist role. Highlight your flexibility and willingness to embrace new tasks and responsibilities.

Flexibility: Being open to taking on new tasks and adjusting to shifting priorities.

Resilience: Remaining calm and effective under pressure or during busy periods.

Time Management

Effective time management ensures tasks are completed efficiently and deadlines are met.

Punctuality: Being on time and managing schedules efficiently.

Deadline Management: Completing tasks within given timeframes.

Attention to Detail

Attention to detail can prevent errors and enhance the overall quality of your work.

Accuracy: Ensuring all information is correct and up-to-date.

Thoroughness: Completing tasks diligently without overlooking any details.

Taking initiative and being proactive in identifying and solving problems can greatly enhance office efficiency. Employers value receptionists who can anticipate needs and take action without being asked.

Proactiveness: Anticipating needs and addressing potential issues before they arise.

Independent Work: Demonstrating the ability to work independently and make decisions confidently.

Additional Qualifications

Outside of the top Receptionist skills you need to showcase on your resume, the ATS will also be scanning your education and other qualifications to make sure you have what it takes to succeed in the role. Be sure to include the relevant qualifications on your resume, too. 

Educational Background

While specific educational requirements can vary, a high school diploma is typically the minimum requirement. Some employers may prefer candidates with additional certifications or coursework in office administration or related fields.

Certifications

Certifications can bolster your resume, demonstrating your commitment to professional development.

Certified Administrative Professional: CAP

Microsoft Office Specialist: MOS

Tailoring Your Resume

Even though you now have a better idea as to which Receptionist skills to highlight on your resume, it's crucial to tailor your resume to the job you're applying for because each company will want something a bit different. 

Let's take a look at a couple of different Receptionist job descriptions to compare. 

Receptionist job description #1:

Act as the face of the office, greeting and guiding visitors

Duties & responsibilities:

• Answer multi-line phones
• Respond to client inquiries
• Welcome on-site visitors
• Provide excellent customer service
• Perform administrative and clerical duties like filing, copying, and mail runs

Qualifications:

• Minimum High School diploma or G.E.D.
• 1-3 years of experience
• Excellent phone etiquette
• Working knowledge of computers, internet access, and MS Office Suite

Receptionist job description #2:

Seeking a professional, courteous, and organized Receptionist for the front desk environment. Must be able to handle multiple tasks simultaneously.

Responsibilities:

• Answer and screen incoming calls
• Handle mail – sort, distribute, and reply
• Maintain office supply inventory
• Update and maintain records and logs
• High school diploma or equivalent
• Bilingual a plus
• 1+ years of experience
• Articulate communicator
• Able to work independently or as a member of a team

Do you see the differences? Both jobs want you to answer the phone and greet customers, but job #2 wants you to handle office supplies inventory. That would be a critical Receptionist skill to include on your resume. 

As you dissect the job description, looking for the right Receptionist skills to include on your resume, you'll want to keep a few things in mind:

Customize Your Resume: Use the exact verbiage from the job description to talk about Receptionist skills on your resume.

Use Action Words: Start bullet points with strong action verbs (e.g., managed, organized, coordinated).

Quantify Achievements: Whenever possible, use numbers to quantify your accomplishments (e.g., managed a multi-line phone system receiving 100+ calls per day).

The right Receptionist skills win interviews

Securing a receptionist position requires more than listing generic skills. Highlighting specific receptionist top skills such as communication, organization, technical proficiency, and customer service can make your resume stand out. 

Remember to tailor your resume to each job application, emphasizing the qualifications that match the job description. With the right skills and a well-crafted resume, you'll be well on your way to landing that interview and starting your career as a receptionist.

TopResume can double-check to make sure your resume has the top Receptionist skills to help you win an interview. Upload your resume today for a free review by expert resume writers.

Recommended reading

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How to Find a Job Fast in 8 Painless Steps

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Receptionist Skills to Land a Job Quickly

To become a receptionist or advance in this career, one needs a specific set of hard and soft skills. In this post, you’ll find all essential receptionist skills that will help you craft a winning resume and highlight relevant accomplishments.

We will also discuss how long it takes to excel in specific skills for receptionist and how to properly showcase them in a cover letter or resume. Learn what receptionists can do and how they perform their duties perfectly.

Who Is a Receptionist?

So, what do receptionists do? The receptionist job requirements include the ability to multitask, organize, and manage communications. These competencies are necessary to handle phone calls and written communication. Receptionists welcome guests, greet them, engage in small talk, and answer questions.

Other experiences in such positions include maintaining security in the office with specific procedures and logging all visitors. They also provide administrative and clerical support, including handling various documents. For example, they scan something or design and print materials.

Receptionist Technical Skills

A great receptionist skill set includes particular hard skills. The exact software one needs to be experienced at may vary depending on the industry, but overall receptionist technical skills are the following:

• strong computer skills and experience with office software, like MS Office, Word, Excel, etc.;
• fast and excellent typing (WPM);
• work with different types of information management software;
• experience with industry-specific logging or tracking solutions;
• knowledge of multiline telecommunication systems;
• supply management.

The receptionist technical skills can also include working with management and organization systems and automation of specific data.

Receptionist Non-Technical Skills

Of course, the top-notch skills of a receptionist who wants to grow as a professional also include soft skills. A front desk receptionist is a first impression of the company on visitors and potential clients. It means that such an employee is proficient in all types of communication. Other soft skills include the following:

• organization and management;
• strong multitasking;
• desire to learn (being self-motivated for improvement);
• knowledge of customer service best practices and principles;
• problem-solving approach;
• attention to detail;
• excellent listening skills;
• time management;
• ability to resolve conflicts.

Job seekers in this field may have any hobbies, but at work, they need to focus on professionalism and efficiency.

And if you want to put receptionist skills on a resume, think about this: If your writing skills are not as good as your professional ones, trust a professional resume writer service to describe them professionally . Pay for resume and get it done by a pro, with no hassle.

Top Skills for Landing a Receptionist Job

Recruiting firms look not only for relevant work experience but also for top skills for receptionist and specific accomplishments. An applicant needs to impress recruiters with their resume and cover letter to stand out.

Here are the top skills for receptionist to include in a resume.

• Hard skills – name all software solutions and tech you have worked with.
• Focus on automation tools and programs.
• Highlight communication and experience in customer service.
• Indicate receptionist education or professional certification.

Now, let’s define the essential soft skills in detail.

But before, if you want to make it professionally, turn it to professional resume services that will highlight it on your resume.

Communication Skill

The first thing to come to mind answering the question about what skills does a receptionist need is communication. Interacting with customers, visitors, and other employees is a huge part of their daily routine. It is important to always be polite, empathetic, and helpful.

When describing this skill in a resume, focus on customer satisfaction. Show measurable results – 95% satisfaction according to a survey or 3 years without complaints.

Organization Skill

The next crucial part of receptionist requirements is the ability to organize and manage. Keeping lots of files and various types of information in a clear system is a part of the job. Present the results of your automation or organization systems for previous employers.

A front desk professional needs to be able to find any document fast, know exactly where it is stored, and keep everything tidy.

Multitasking Skill

Usually, receptionist education and experience include multitasking, for example, answering calls, greeting visitors, or preparing coffee or water for a meeting. The ability to manage several tasks at once is essential for effective job performance. It also means dealing with lots of different information, like logging visitors, keeping the schedules correct, and control of office supplies.

Multitasking comes hand in hand with automation, organization, and using different systems to make all these processes smooth and effective.

Customer Service Skill

Customer service experience is highly valued among receptionist qualifications. A receptionist is the face of a business, and they need to show professional behavior and attention to clients and visitors.

Front desk professionals make sure that visitors have a pleasant experience and get assistance with any inquiries they might have. It is important to be polite, helpful, and treat all the customers with respect.

Problem-Solving Skill

Problem-solving is one of the top job requirements for almost any position, and the front desk is no exception. One needs to learn to prioritize issues and tasks and address any errors fast. It might be anything, from a shortage of paper to printer error that requires instant action.

Receptionists also need a problem-solving approach when dealing with both customers and the company’s staff. For example, they apply this ability when they need to introduce a new file management system or keep the schedules for meetings in check.

An Efficient Way of Becoming a Receptionist

To hone good receptionist skills, one needs to dedicate time and effort. It is very useful to get professional education and certification. One can also follow online courses on management, organization, or particular software. All of that will make you stand out from the competition, as well as experience or education in a business department.

Another great way to invest in your career is to get professional help with your resume. Our service can craft a winning resume for you that will make you stand out.

Follow an Online Educational Program

Whether you are interested in training courses or a full degree, there are many online options. Getting an online education is beneficial in many ways. It offers a fast-paced environment, flexibility, and lower prices. In many cases, it is much more accessible for students and professionals all over the world. It also allows combining work and education, so one can get qualifications and experience at the same time. The data shows that with the right motivation in place, online education is as effective as a traditional one.

Receptionist in the Workplace

The receptionist requirements align with the work peculiarities for such employees. The individuals work in a fast-paced environment while tackling lots of small tasks every day. It is essential to be able to perform under stress and stay concentrated.

The job outlook for front desk employees is pretty good, as almost any business wants to employ receptionists. It is a necessity for a company’s administration department. So, it is definitely quite possible to land a job, but there is still competition for top positions.

How to get a job if you’re an entry-level specialist? Check cover letter examples career change if you’ve recently switched industries. Align your past work experience with the one of a receptionist. If this doesn’t help, learn how to present your skills in a Functional format below.

How to Showcase Your Skills

To land a dream job and ensure career growth, you should learn to present yourself. Receptionist skills and qualifications are great, but it is essential to know how to showcase them in a resume and cover letter.

We’ll talk about some tips and tricks in this regard. But the main point is to always focus on results, measurable achievements, and the impact of your work on the company’s performance.

Skills for Resume [Example]

The receptionist cover letter and resume need to highlight the skills and show why you are the top pick for this position. Put the recent work experience on top and showcase your achievements instead of describing work responsibilities. Look at the two examples below.

Good: Achieved 96% customer satisfaction according to follow-up surveys. Managed internal and external company communication for 3 years without complaints.

Bad: Managed calls and emails and welcomed visitors. Maintained telecommunication systems and performed file organization.

The good example focuses on measurable results and impact. And the bad one simply states the work duties that any receptionist has.

Skills for the Job Interview

It is also important to showcase the skills needed for a receptionist in a job interview. Expand the data given on the resume to a recruiter and give examples of the tasks you’ve managed. When you discuss some aspects of a position, illustrate your experience with relevant cases.

Also, remember that the interview is a great way to illustrate your communications skills. A company wants to employ a professional who is great at all types of communication, problem-solving, and multitasking.

Sample for Receptionist Resume Skills Section

The skills section of a successful receptionist resume needs to be specific and straight-to-the-point. Do not list duties, but present the level of your skills for a future position. This is the main reason to hire you.

Divide the section into soft and hard skills. Put the essential ones first.

Receptionist Skills in a Resume Skills Section

Here is an example of a resume skills section for job seekers in this field.

Soft Skills

• Verbal and written communication (expert);
• Time management (advanced);
• Organization (advanced);
• Attention to detail (proficient);
• Problem-solving (advanced).

Hard Skills

• Data entry (advanced);
• Scheduling (proficient) ;
• Shipping (expert);
• Customer relationship management (advanced).

You can name all the key skills that helped you out in similar positions and work experience. Do not stop at only the top-required ones but add something representative of you specifically.

Presenting Receptionist Skills in Work Experience Section

You can also present skills for receptionist in a work experience section of your resume. It is one of the perfect career resources as it can highlight how you managed to apply your skills in previous positions.

Here is a corresponding sample of this section.

2018 to present

• Maintained files and data in an organized system for all visitors, clients, and meetings for 3 years.
• Consulted on the implementation of a new scheduling solution, saving 15% more time for organized meetings and events.
• Managed all external communication with 96% of customer satisfaction based on follow-up surveys.

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To attract recruiters, you should highlight all the hard and soft receptionist skills you have in your resume. However, make sure they are relevant to the job description. Resume samples are useful, but you should demonstrate your unique personality to stand out from others.

If you struggle with composing a perfect job application, you can get online resume edit service help with your document and cover letter to apply for the job of your dreams. Our experienced resume writers know exactly how to present your skills and experience in the best light. And while we are busy crafting an outstanding resume for you, you can hone skills to be a receptionist of an advanced level.

Learn more about resume samples .

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Jobscan > Resume Examples > Administrative Resume Examples > Receptionist Resume Examples, Skills, and Keywords

Receptionist Resume Examples, Skills, and Keywords

Whether you’re a seasoned or an aspiring receptionist, you must make sure to showcase your attention to detail and communication skills in your resume. Dazzle any potential employers by following our receptionist resume examples with keyword optimization.

Jobscan has helped land interviews with

Receptionist Resume Sample

‌Receptionists play a critical role in any organization. As the first point of contact, you’ll be in charge of so much more than picking up phones and organizing your employer’s daily schedule. You’ll be the company’s face. That’s why you want to ensure you’re making a terrific first impression—and what better way to do so than with a carefully tailored receptionist resume that makes you look like the professional you are.

Are you trying to write a stellar receptionist resume but cannot find the right words? Believe it or not, you’re not alone. Even the most seasoned receptionists can find it a bit intimidating to put their experience and skills on paper. The hardest part, however, is getting started. Once you get the words flowing, everything else should come naturally.

‌If you follow our bulletproof receptionist resume samples, you’ll be one step closer to landing the job of your dreams. You already have all the information you will need. Let our comprehensive yet concise guide help you take care of the rest. Have a look at this receptionist resume sample and use it as a template to make yours pop.

Atlanta, Georgia • (555) 555-1234 • [email protected] • linkedin.com/in/tarry-lewis

Medical Receptionist with 15 years of Experience

Patient-focused professional with 15 years’ broad-ranging experience performing administrative management in corporate, nonprofit, medical, pharmaceutical, and physician’s office environments. Highly organized and detail-oriented, with a proven ability to manage office functions, provide proactive support, and facilitate successful project deliverables. Thrives on diverse challenges and maintains confidentiality, tact, and diplomacy when handling sensitive issue resolution. Committed to patient-focused empathy and superior customer service.

Calendar Management | Appointment Scheduling | Project Management | Process Improvement | EHR & EMR | Medical Terminology | Billing & Coding | Collections | HIPAA Compliance | Confidentiality | Leadership Support | Staff Training | Relationship Management | Teamwork | Complex Communication

Operated the Resource Scheduler meeting room reservation system, effectively scheduling high-volume daily appointments and corporate meeting room reservations.

• Processed 100 tickets per day and effectively handled incoming correspondence from internal HR partners
• Managed multi-line phone system and provided administrative support within an assigned area involving interaction with levels of management and staff

Provided administrative support to the Vice President of Regulatory Affairs and Senior Leadership team. Served as a trusted training and development leader, and as 1st point-of-contact to internal and external partners at all levels.

• Scheduled meetings, processed expense reports, and coordinated domestic and international travel itineraries
• Organized large meetings for cross-functional events on- and off-site, scheduled, and coordinated interviews, maintained organizational charts and distribution lists, and handled confidential correspondence
• Credited for role in key projects including process improvement through updating standard operating procedures (SOPs) and regulatory protocol documents utilizing Microsoft Word templates
• Met timelines and targets while managing complex projects with conflicting priorities and deadlines
• Worked directly with manufacturing sites, third party vendors, FDA, and health authorities on a global level
• Managed large scale-data entry metrics and analytics requiring persistent attention to detail
• Earned recognition for delivering results and connecting with team members in organizing, planning, and scheduling 3-day off-site meeting events and activities for 40 people

Greeted patients in a professional and timely manner, answered a multi-line phone system, and provided troubleshooting for company inquiries within high-volume medical practice environment.

• Scheduled patient appointments and managed patient schedules with accuracy and high attention to detail
• Coordinated patient appointment scheduling for ultrasounds, CT Scans, and other testing and physician appointments; consistently ensured compliance with company, State, and Federal policies and procedures.
• Filed patient correspondence and matched medical records with claim forms requiring documentation
• Managed confidential insurance information and Medicaid claims, collected credit card and cash co-payments, and managed daily bank deposits
• Verified patients’ demographic and updated medical information and patient charts

Contact Tracing Training and Certificate

Resume written by Lezlie Garr

Why this resume works

Receptionist Resume Skills and Keywords

Did you know that recruiters are increasingly using applicant tracking systems (ATS) ? This software helps them save time and resources as they search for receptionist candidates. Once you and all the other aspiring receptionists submit your resumes, an ATS narrows down the search by looking for resume keywords . You must always analyze the job description and look for the resume skills that will make your receptionist resume stand out.

Once you become a receptionist, you will be the company’s first point of contact with clients, vendors, and anyone who wants to get in touch. That’s why recruiters get diligent in finding a candidate that has certain professional traits. Here are some examples of what receptionist skills could look like.

Top Receptionist Resume Skills

Hard skills.

• Word processing
• Microsoft Office
• Industry-specific software
• Spreadsheets
• Automated billing systems
• Database management
• Cloud computing
• Scheduling and planning
• Using phone systems
• Fast typing
• Supply management
• Bookkeeping
• Document filing

Soft skills

• Dependability
• Approachability
• Customer service
• Attention to detail
• Organization
• Interpersonal skills
• Effective communication
• Prioritizing
• Multitasking
• Problem-solving
• Ability to work under pressure
• Self-motivation
• Responsibility
• Decisiveness
• Flexibility
• Work ethics
• Adaptability
• Proactivity

Besides optimizing your receptionist resume skills, what else can you do to make yourself more attractive to potential employers? Your years of front desk experience and your typing speed mean nothing if you don’t showcase them effectively on your resume. Follow these tips and increase your chances to become a receptionist.

Tip # 1: Showcase your impeccable writing skills with a polished resume

Any resume, regardless of the field you’re applying for, needs a proper spelling and grammar check . As an aspiring receptionist, you’ll want to be more careful in that department. After all, one of your main tasks in the job will be to maintain written communication with members of the staff, clients, and vendors.

Your employer might pay special attention to your writing skills while reviewing your resume and cover letter . They will think twice before hiring a person who will make the company look unprofessional by making basic grammar mistakes. Take a few extra minutes to ensure your resume is pristine, detail-oriented, and contains typo-free sentences.‌

Tip # 2: Offer a quick overview by providing a compelling professional profile

Before your potential employer dives into your previous work experience, they’ll want to know who you are. Introduce yourself with a few brief sentences. Keep them short and make sure they’re highlighting your most relevant receptionist skills.

If you’re not sure what a professional profile should look like, follow these tips to get started: ‌

• Use the opening sentence to state your years of experience as a receptionist.
• Follow with a few sentences describing your strongest abilities.
• Finalize this paragraph with one or two of your biggest achievements .

Tip # 3: Get familiar with the PAR method

You don’t want your professional experience section to look dull. Simply listing your responsibilities at your previous jobs won’t cut it. You need to enlist compelling statements that will get your potential employer excited to pick you to join their team.

That’s where the PAR method comes in. It stands for problem, action, and resolution. These points are crucial to making each entry in your receptionist’s resume a lot more appealing. Double-check that every bullet point in your professional experience section looks like this:

• Problem. Introduce a relevant responsibility.
• Action. Explain how you handled it.
• Solution. Share the outcome‌ using measurable results.

Tip # 4: Use the active voice

Highlight your past contributions with a lot more stand-out power. Create a more dynamic narrative of your previous experience by using solid and captivating sentences.

Compare the following statements:

• “The problem was solved by me.”
• ‌“I solved the problem.”

‌Do you notice the difference? Using passive voice creates less impact and takes the spotlight away from you. Discover over 400 compelling action verbs that will place you as the protagonist of each task.

Tip # 5: Steer clear of unnecessary “enhancements”

You can omit information you don’t consider relevant while writing your resume. However, adding false statements or including experience and skills you don’t truly possess can cause long and short-term problems. You might think that incorporating a few “white lies” into your receptionist resume will help you beat the ATS. While it might put your name out there, it could also raise some red flags.

‌If you’re missing some requirements, be honest about it. Even if you end up not getting the job, you can always find a way to improve your receptionist skills and obtain better opportunities in the future.

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Receptionist skills for your resume and career

A receptionist's hard skills are crucial for their role. Data entry is one of the most important skills they can possess, as they play a significant part in keeping track of important data. Experience in scheduling appointments, making and answering phone calls, and supervising a front office or reception area are also vital.

Soft skills are equally important for a receptionist. According to Allison White , Associate Professor at Ohio University, "Employers have told me repeatedly that soft skills are often the most important." Customer service skills and confidentiality are highly valued. Verbal and non-verbal communication is also a must. As White puts it, "They want someone to take the initiative yet know when to ask questions."

15 receptionist skills for your resume and career

1. patients.

Patients are individuals who receive medical care or treatment. Receptionists interact with patients in various ways, such as checking in patients, scheduling appointments, verifying insurance eligibility, and handling confidential information. They also communicate with doctors to discuss patient details and assist with discharge information. Receptionists must handle stressful situations with patients and maintain a professional demeanor.

• Notified and supported patients with abnormal test results- scheduled follow-up testing and referrals to physicians.
• Check insurance eligibility and assist patients in completing personal information and insurance forms.

2. Phone Calls

Phone calls are a crucial part of a receptionist's job. They receive and direct phone calls, forward correspondence to concerned departments, and maintain customer information. They also answer high volumes of calls from clients, vendors, and employees while running reports and processing other tasks.

• Received and directed telephone calls and relayed conversations and pertinent messages, while maintaining accuracy, clarity, and confidentiality.
• Facilitate students, Manage phone calls and Manage university log system with student information

3. Customer Service

Customer service is the act of helping and supporting customers before, during, and after a purchase. Receptionists use customer service by greeting clients, answering their inquiries, and describing packages or services. They also provide excellent customer service by accurately processing orders, scheduling appointments, and identifying customer requirements. They excel in providing accurate and courteous service while assisting with purchases, processing sales, and maintaining client relations.

• Greeted customers/clients, provided quality customer service by answering customer inquiries, describing package of selected massage package.
• Functioned as primary liaison to guests to ensure a consistently positive customer service experience.

4. Data Entry

Data entry is the process of entering information or data into a computer system. Receptionists use data entry in various ways. They complete general clerical duties, manage confidential information, and schedule appointments. They also perform administrative tasks like filing, faxing, and photocopying. Data entry is also used to update records, research client information, and process payments.

• Completed general clerical duties including data entry and filing; operated office machinery.
• Provided general administrative support involving filing, faxing, data entry and photocopying

5. Telephone Calls

Telephone calls refer to the act of receiving, making, and directing phone calls. Receptionists use telephone calls to direct callers to the right destination, answer patient or customer inquiries, and schedule appointments. They also handle a high volume of calls daily, screen calls, and respond to vendor requests.

• Directed office callers by answering telephone calls from customers; determined nature of business and directed callers to appropriate destination.
• Created official documents for informative mailings to church officials and members while directing telephone calls to appropriate destinations.

6. Front Desk

Front desk is where a receptionist first interacts with visitors, answers phone calls, and handles administrative tasks. They use the front desk to manage appointments, greet customers, and provide assistance as needed. They also handle phone calls, emails, and social media communications while operating the front desk.

• Managed demanding front desk office, executed patient management, scheduled and maintained patient appointments.
• Lead monthly receptionist meetings eradicating any security and front desk issues by implementing solutions.

Choose from 10+ customizable receptionist resume templates

7. appointment scheduling.

Appointment scheduling is the process of arranging and managing bookings or meetings. Receptionists use appointment scheduling to coordinate calendars, manage patient volume, and organize meetings. They handle tasks such as telephone triage, scheduling, and referral information. They also assist clinical teams with patient calls, task, and appointment scheduling.

• Handled weekly student appointment scheduling; entered student information into computer system, maintaining confidentiality and ensuring no overlaps.
• Communicate with various providers and clinical team members to ensure appropriate appointment scheduling or medication renewals.

8. Office Equipment

Office equipment includes computers, phones, and other devices used in a work environment. Receptionists use this equipment to perform various tasks such as data entry, managing inventory, and communicating with clients. They also use it to monitor operational expenses, coordinate events, and maintain office supplies.

• Keep medical office supplies adequately stocked by anticipating inventory needs, placing orders, and monitoring office equipment.
• Routed calls, data entry, and utilizing office equipment to speed communication efficiently and effectively.

9. Word Processing

Word processing is the process of using a computer to create, edit, and print documents. Receptionists use word processing to prepare a variety of documents such as correspondence, resumes, and invoices. This involves typing, editing, and formatting text using software like Microsoft Word. They also use word processing to create and maintain files, both electronic and manual. This skill is important for receptionists as it enables them to efficiently and accurately complete administrative tasks.

• Managed a variety of responsibilities in busy office environment including: data entry, word processing accounts receivable and general office duties
• Provided typing and or word processing services for administrative office correspondence; assisted with other business office functions.

10. Direct Calls

Direct calls are incoming phone calls that need to be handled and routed to the correct person or department. Receptionists use direct calls by answering, screening, and directing them to the right destination. They also take and relay messages when necessary. This task requires strong communication skills, attention to detail, and the ability to handle multiple calls at once.

• Answer telephone, screen and direct calls *Take and relay messages *Greet persons entering organization *Monitor visitor access and maintain security awareness
• Screen and direct calls; Answer and refer inquiries Direct people to correct destination Provide general and administrative and clerical support.

11. Multi-Line Phone System

A multi-line phone system is a telephone system that allows a single phone to handle multiple calls at the same time. Receptionists use these systems to manage a high volume of incoming calls. They answer calls, direct them to the right person, and take messages. They also use these systems to schedule appointments, provide information, and greet clients.

• Answer Multi-Line Phone Systems up to 15 lines.
• Performed traditional administrative assistant functions such as operating a multi-line phone system, setting up appointments, and preparing reports

12. Greeting Visitors

Greeting visitors is the act of welcoming and acknowledging the presence of someone arriving at a location. Receptionists use this skill by managing the reception area, responding to telephone and in-person requests for information, and providing great customer service. They also handle tasks such as answering telephones, photocopying, and filing, all while maintaining a friendly and organized environment.

• Managed receptionist area in an organized manner, including greeting visitors and responding to telephone and in person requests for information.
• Managed reception area in neat and organized fashion, including greeting visitors and responding to telephone and in-person request information.

13. Clerical Support

Clerical support is the process of providing administrative assistance in an office or business setting. Receptionists use clerical support by managing tasks such as answering and directing calls, distributing mail, and maintaining files. They also provide word-processing and data entry, review and prepare correspondence, and schedule appointments. Clerical support is a vital part of a receptionist's job, as it helps keep the office running smoothly and efficiently.

• Provided administrative and clerical support to the executive and administrative team that included screening, answering, and directing calls appropriately.
• Managed switchboard proficiently, distributed departmental mail, provided clerical support as requested and assisted productivity projects as assigned by supervisor.

HR stands for Human Resources. Receptionists use HR in various ways, such as assisting the HR department with tasks like filing, faxing, and copying documents. They also help with new hire packets, payroll processing, and handling HR requests. Additionally, they may support other departments like accounting, sales, and billing.

• Assisted Human Resources General Manager with HR responsibilities as directed.
• Provide Customer Service, answer phones, process payroll for about 300 employees and HR requests etc new hire and terminations.

15. Computer System

A computer system is a collection of hardware and software resources used to manage and process information. Receptionists use computer systems in various ways, such as managing appointments, updating patient information, and processing referrals. They also enter customer and work information into these systems for verification and documentation.

• Managed computer systems *Faxing/copying *Scheduled appointments *Distributed applications *Handled/organized incoming resumes
• Scheduled patient appointments daily Check-out patients and collected co-pays Verified that information in the computer system was up-to-date and accurate.

12 Receptionist Resume Examples

Build a professional receptionist resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 12 + resume templates to create your receptionist resume.

What skills help Receptionists find jobs?

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List of receptionist skills to add to your resume

The most important skills for a receptionist resume and required skills for a receptionist to have include:

• Phone Calls
• Customer Service
• Telephone Calls
• Appointment Scheduling
• Office Equipment
• Word Processing
• Direct Calls
• Multi-Line Phone System
• Greeting Visitors
• Clerical Support
• Computer System
• Patient Appointments
• Patient Charts
• Visitor Badges
• Transferring Calls
• Fax Machines
• Inbound Calls
• Insurance Verification
• Multi-Line Telephone System
• Update Appointment Calendars
• Telephone Switchboard
• Bank Deposits
• Administrative Support Tasks
• Customer Inquiries
• Travel Arrangements
• Customer Complaints
• Relay Messages
• Courier Deliveries
• Insurance Claims
• Multi-Line Switchboard
• Greeting Clients
• Senior Care
• Book Appointments
• Facsimile Machines
• Credit Card

Updated June 25, 2024

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

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Receptionist Skills

Learn about the skills that will be most essential for Receptionists in 2024.

Getting Started as a Receptionist

• What is a Receptionist
• How To Become
• Certifications
• Tools & Software
• LinkedIn Guide
• Interview Questions
• Work-Life Balance
• Professional Goals
• Resume Examples
• Cover Letter Examples

What Skills Does a Receptionist Need?

Find the important skills for any job.

Types of Skills for Receptionists

Communication and interpersonal skills, organizational abilities, technology proficiency, problem-solving and adaptability, customer service excellence, top hard skills for receptionists.

Essential receptionist skills encompass office software mastery, efficient data handling, and exceptional communication for top-tier client service.

• Proficiency in Office Software (e.g., Microsoft Office Suite)
• Basic Accounting and Bookkeeping
• Customer Relationship Management (CRM) Software
• Data Entry and Database Management
• Professional Telephone Etiquette
• Document Management and Filing Systems
• Typing Speed and Accuracy
• Appointment Scheduling and Calendar Management
• Multi-line Phone System Operation
• Bilingual or Multilingual Communication Abilities

Top Soft Skills for Receptionists

Empowering receptionists with the interpersonal and organizational finesse to excel in dynamic, client-focused environments.

• Effective Communication and Active Listening
• Professionalism and Politeness
• Organizational and Time Management
• Problem-Solving and Decision-Making
• Customer Service and Client Relations
• Adaptability and Flexibility
• Emotional Intelligence and Empathy
• Attention to Detail and Accuracy
• Teamwork and Collaboration
• Stress Management and Poise Under Pressure

Most Important Receptionist Skills in 2024

Exceptional interpersonal and customer service skills, technological proficiency, organizational and time management skills, effective communication skills, problem-solving abilities, professionalism and discretion, cultural sensitivity and diversity awareness, adaptability and resilience.

Show the Right Skills in Every Application

Receptionist skills by experience level, important skills for entry-level receptionists, important skills for mid-level receptionists, important skills for senior receptionists, most underrated skills for receptionists, 1. cultural intelligence, 2. resourcefulness, 3. emotional regulation, how to demonstrate your skills as a receptionist in 2024, how you can upskill as a receptionist.

• Master the Latest Office Technology: Familiarize yourself with the newest office software and communication tools. Consider taking online courses on platforms like LinkedIn Learning to stay current with the latest digital trends.
• Develop Multilingual Capabilities: In an increasingly globalized world, the ability to communicate in multiple languages can set you apart. Use apps like Duolingo or take language classes to improve or add another language to your skillset.
• Enhance Customer Service Skills: Attend workshops or webinars focused on customer experience to learn new strategies for managing client relations and improving satisfaction.
• Improve Typing and Writing Skills: Efficient typing and clear communication are key. Use online tools like TypingClub to practice typing and Grammarly to enhance your writing skills.
• Learn Basic IT Troubleshooting: Gain confidence in handling common technical issues by taking basic IT support courses, which can help minimize downtime in the office.
• Participate in Stress Management Programs: As the front line of office interaction, managing stress is crucial. Engage in mindfulness or stress management classes to maintain composure in high-pressure situations.
• Take Initiative for Administrative Tasks: Volunteer for projects that require advanced administrative skills, such as scheduling, bookkeeping, or report preparation, to broaden your expertise.
• Seek Feedback and Reflect: Regularly ask for feedback from colleagues and supervisors, and reflect on this input to identify areas for improvement.
• Network with Other Receptionists: Join professional groups or forums to exchange best practices, tips, and job opportunities with peers in your field.
• Focus on Personal Branding: Build a professional online presence on platforms like LinkedIn to showcase your skills and achievements, making you more attractive to current and prospective employers.

Skill FAQs for Receptionists

What are the emerging skills for receptionists today, how can receptionists effectivley develop their soft skills, how important is technical expertise for receptionists.

Receptionist Education

More Skills for Related Roles

Creating welcoming environments, managing communications, and ensuring smooth operations

Bridging healthcare services and patients, ensuring smooth clinic operations

Driving office efficiency, ensuring smooth operations and supporting executive needs

Mastering administrative tasks, ensuring smooth office operations and efficiency

Orchestrating office efficiency, ensuring smooth operations and superior organization

Driving executive success through efficient organization and strategic administrative support

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Top 12 Front Office Receptionist Skills to Put on Your Resume

Crafting an impressive resume as a front office receptionist demands highlighting a blend of interpersonal, organizational, and technical skills that showcase your ability to manage front desk operations efficiently and provide exceptional customer service. In this guide, we outline the top 12 skills that will make your resume stand out to employers, helping you secure your next role in this pivotal position.

Front Office Receptionist Skills

• Multitasking
• Microsoft Office
• Customer Service
• CRM Software
• Telephone Etiquette
• Scheduling (e.g., Calendly)
• Typing Speed
• Billing Software
• Email Management
• Conflict Resolution
• Time Management

1. Multitasking

Multitasking for a Front Office Receptionist refers to the ability to efficiently handle multiple tasks simultaneously, such as answering phones, greeting visitors, managing appointments, and performing administrative duties, ensuring smooth and effective front office operations.

Why It's Important

Multitasking is important for a Front Office Receptionist because it enables them to efficiently handle multiple tasks simultaneously, such as answering calls, scheduling appointments, and greeting visitors, ensuring smooth operations and a positive first impression for the organization.

How to Improve Multitasking Skills

Improving multitasking, especially for a Front Office Receptionist, involves honing skills that allow for efficient handling of various tasks simultaneously without compromising quality. Here are concise steps:

• Prioritize Tasks : Identify urgent and important tasks to determine what needs immediate attention. Tools like Eisenhower Matrix can help in prioritizing effectively.
• Time Management : Allocate specific time blocks for tasks based on priority. Techniques like Pomodoro can enhance focus and efficiency.
• Leverage Technology : Use software tools for scheduling, reminders, and automating repetitive tasks. Platforms like Asana or Trello can streamline task management.
• Improve Communication Skills : Clear communication can reduce the need for task repetition and increase efficiency. Resources like Toastmasters can enhance communication skills.
• Continuous Learning : Stay updated with the latest tools and techniques in front office management through platforms like LinkedIn Learning .

Remember, true multitasking might lead to reduced quality in work, so focus on managing tasks effectively rather than doing everything simultaneously.

How to Display Multitasking Skills on Your Resume

2. Microsoft Office

Microsoft Office is a suite of productivity applications including Word, Excel, PowerPoint, and Outlook, used for tasks such as document creation, data management, presentations, and email communication, essential for efficient front office operations.

Microsoft Office is crucial for a Front Office Receptionist as it enables efficient handling of correspondence, appointment scheduling, data management, and creating professional documents, presentations, and spreadsheets essential for daily front office operations.

How to Improve Microsoft Office Skills

Improving Microsoft Office skills for a Front Office Receptionist involves focusing on efficiency, organization, and communication. Here are concise tips with relevant resources:

Master Keyboard Shortcuts : Learn shortcuts for Word, Excel, and Outlook to save time. Microsoft's Shortcut Guide.

Utilize Templates in Word and Excel : Use templates for letters, invoices, and schedules to maintain consistency. Office Templates .

Improve Outlook Management : Organize your inbox with rules, folders, and categories for better email management. Outlook Help Center .

Create Effective Presentations in PowerPoint : Use design ideas and stock images/videos to create engaging presentations. PowerPoint Video Training.

Learn Basic Excel Formulas : Understand formulas for basic calculations, which are crucial for managing data and reports. Excel Video Training.

Explore OneNote for Note-Taking : Use OneNote for meeting notes and organization. OneNote Video Training.

Enhance Your Skills with Online Courses : Microsoft offers various learning paths and tutorials. Microsoft Office Training Center .

By focusing on these aspects, a Front Office Receptionist can significantly improve their efficiency and productivity using Microsoft Office.

How to Display Microsoft Office Skills on Your Resume

3. Customer Service

Customer service, in the context of a Front Office Receptionist, involves courteously greeting and assisting guests, efficiently handling inquiries or concerns, and providing information or services to ensure a positive and welcoming experience.

Customer service is crucial for a Front Office Receptionist because it directly influences the first impression of the organization, impacts guest satisfaction, and determines the likelihood of repeat business. It sets the tone for the entire customer experience.

How to Improve Customer Service Skills

Improving customer service, particularly for a Front Office Receptionist, involves enhancing personal interaction and streamlining processes to ensure customer satisfaction. Here are concise tips:

Active Listening : Truly listen to customers' concerns without interrupting. Understanding their needs helps in providing accurate solutions. Active Listening Skills

Effective Communication : Be clear, concise, and friendly. Ensure your message is understood. Tailor your communication style to each customer. Communication Skills

Product Knowledge : Understand every detail of the services or products offered. This allows for quicker, more accurate assistance. Improving Product Knowledge

Patience : Take the time to fully address customer issues without rushing. Patience is key to a positive customer experience. The Importance of Patience

Feedback Implementation : Actively seek and incorporate customer feedback to improve services and customer satisfaction. Feedback for Success

Use of Technology : Leverage technology like CRM systems for better customer management and personalized service. CRM Benefits

Professional Development : Regularly update your skills through training and professional development. Professional Development Tips

By incorporating these strategies, a Front Office Receptionist can significantly enhance the quality of customer service provided.

How to Display Customer Service Skills on Your Resume

4. Data Entry

Data entry for a Front Office Receptionist involves inputting, updating, and maintaining accurate and relevant information into computer systems or databases, such as customer or visitor details, appointments, and communications, ensuring efficient front office operations.

Data entry is crucial for a Front Office Receptionist as it ensures accurate and organized information management, facilitating efficient communication, scheduling, and customer service, while also maintaining confidentiality and compliance with data protection standards.

How to Improve Data Entry Skills

To improve data entry skills, especially for a Front Office Receptionist, focus on the following key strategies:

Practice Touch Typing : Enhance typing speed and accuracy. Utilize online platforms like TypingTest or 10FastFingers for practice.

Familiarize with Software : Gain proficiency in data entry software and tools. Explore tutorials on Microsoft Excel or Google Sheets .

Enhance Data Organization Skills : Learn to effectively organize and manage data. Harvard Business Review offers insights on productivity and organization.

Implement Error-Checking Routines : Develop a habit of regularly checking for and correcting errors. Guidelines on error-checking can be found in resources like Data Entry Error Checking Techniques (hypothetical resource for illustration purposes).

Use Shortcuts and Macros : Learn keyboard shortcuts and macros to speed up repetitive tasks. Websites like GCFGlobal provide tutorials on shortcuts for various software applications.

Improve Physical Setup : Ensure a comfortable and ergonomic workstation. Mayo Clinic offers tips on setting up an ergonomic workspace.

By focusing on these areas, a Front Office Receptionist can significantly improve their data entry skills, leading to more efficient and accurate work.

How to Display Data Entry Skills on Your Resume

5. CRM Software

CRM software (Customer Relationship Management software) is a tool that helps manage interactions with clients and potential clients, organizing their information and communication history to improve customer service and support.

CRM software is important for a Front Office Receptionist as it centralizes customer information, streamlines communication, and enhances customer service by providing immediate access to customer preferences, history, and interactions, enabling personalized and efficient support.

How to Improve CRM Software Skills

Improving CRM software for a Front Office Receptionist involves enhancing user interface, automation, integration, and personalization features. Here’s a concise guide:

Enhance User Interface : Streamline the interface for ease of use. Salesforce offers insights on effective UI design principles.

Automate Routine Tasks : Implement automation for appointments and follow-ups. HubSpot provides strategies for sales automation that can be adapted.

Integrate Communication Channels : Ensure the CRM integrates with email, phone, and chat for seamless communication. Zendesk highlights the importance of multichannel support.

Personalize Customer Interaction : Utilize CRM data to personalize greetings and customer interactions. Forbes discusses the significance of personalization in customer relationships.

By focusing on these areas, CRM software can become more effective and user-friendly for front office receptionists, leading to improved customer satisfaction and efficiency.

How to Display CRM Software Skills on Your Resume

6. Telephone Etiquette

Telephone etiquette for a Front Office Receptionist involves politely answering calls, addressing the caller's needs efficiently, maintaining a clear and professional tone, actively listening, and ensuring confidentiality while providing accurate information and directing calls appropriately.

Telephone etiquette is crucial for a Front Office Receptionist as it sets the first impression of the organization, ensures effective communication, and demonstrates professionalism and respect towards callers, thereby fostering positive relationships and enhancing the company's reputation.

How to Improve Telephone Etiquette Skills

Improving telephone etiquette, especially for a Front Office Receptionist, involves mastering courteous communication practices. Here are concise tips:

Answer Promptly : Aim to answer calls within three rings to demonstrate attentiveness. Mayo Clinic emphasizes the importance of timely responses in professional settings.

Professional Greeting : Start with a warm, professional greeting. Include your name, company name, and an offer to assist. Indeed provides examples of professional greetings.

Listen Actively : Allow the caller to speak without interruption, showing you value their input. Mind Tools elaborates on active listening techniques.

Speak Clearly : Use a calm, clear voice. Avoid slang or overly technical language unless necessary. Toastmasters International offers advice on clear communication.

Handle Holds and Transfers with Care : Always ask permission before placing someone on hold or transferring the call, explaining the reason briefly. HubSpot discusses the etiquette of handling calls and transfers.

Take Accurate Messages : When required, write down messages clearly and completely, verifying details like names and numbers. SkillsYouNeed stresses the importance of accurate message-taking.

End with Courtesy : Close the conversation with a polite sign-off, ensuring all the caller's needs have been addressed. The Balance Careers highlights the importance of a courteous conclusion to calls.

Improving telephone etiquette enhances the caller's experience and reflects positively on the organization.

How to Display Telephone Etiquette Skills on Your Resume

7. Scheduling (e.g., Calendly)

Scheduling, as in the context of a tool like Calendly for a Front Office Receptionist, is a digital process for organizing appointments and meetings by allowing clients or colleagues to book time slots directly into a calendar, ensuring efficient time management and minimizing scheduling conflicts.

Scheduling tools like Calendly streamline appointment booking, reduce manual errors, and optimize the front office receptionist's workflow, ensuring efficient time management and enhanced customer service.

How to Improve Scheduling (e.g., Calendly) Skills

Improving scheduling, particularly for a Front Office Receptionist using tools like Calendly, involves streamlining appointment bookings, managing time effectively, and enhancing communication with visitors. Here are concise strategies:

Integrate with Other Tools : Ensure Calendly is integrated with your office tools (e.g., email, video conferencing, and CRM systems) for seamless scheduling and data sharing.

Customize Availability : Regularly update your availability in Calendly to reflect real-time schedules, including breaks, to avoid double bookings or scheduling conflicts.

Set Appointment Types : Create different types of appointments (e.g., initial consultations, follow-up meetings) with specific durations and prerequisites to manage expectations and prepare accordingly.

Automate Reminders : Utilize Calendly's email and SMS reminders to reduce no-shows. Customize messages to provide all necessary information for the meeting.

Use Time Buffer : Add buffer times between appointments for preparation or unexpected delays, ensuring a smooth flow of meetings without overrunning into each other.

Collect Pre-meeting Information : Require visitors to fill out a pre-meeting questionnaire when they book, to better prepare for the appointment. This feature can be set up in the event type settings.

Feedback and Adjustments : Regularly seek feedback from both staff and visitors on the scheduling process and make necessary adjustments to improve efficiency and satisfaction.

For more detailed strategies and step-by-step guides, visit the Calendly Help Center.

How to Display Scheduling (e.g., Calendly) Skills on Your Resume

8. Typing Speed

Typing speed, for a Front Office Receptionist, refers to the number of words per minute (WPM) they can accurately type, crucial for efficiently handling document creation, data entry, and communication tasks.

Typing speed is important for a Front Office Receptionist to efficiently handle administrative tasks, quickly input data, and effectively communicate with clients and colleagues, enhancing productivity and customer service.

How to Improve Typing Speed Skills

To improve typing speed, especially for a Front Office Receptionist, focus on consistent practice, proper posture, and familiarizing yourself with keyboard shortcuts. Here's a concise guide:

Practice Regularly : Dedicate specific time daily for typing practice. Use online platforms like TypingTest for timed exercises and 10FastFingers for improving speed and accuracy.

Maintain Proper Posture : Sit straight and keep your feet flat on the ground. Position your keyboard and monitor at a comfortable height. This reduces fatigue and helps in maintaining speed over long periods.

Learn Keyboard Shortcuts : Keyboard shortcuts can drastically reduce the time it takes to perform common tasks. Familiarize yourself with general shortcuts and any specific to programs you use frequently. A useful resource is ShortcutWorld .

Touch Typing : Focus on learning touch typing, where you type without looking at the keyboard. This method improves speed and accuracy. Resources like TypingClub guide you through the process from beginner to advanced levels.

Monitor Your Progress : Set clear goals and use online tools to track your improvement. Most typing websites provide statistics on your speed (WPM - words per minute) and accuracy.

Combining regular practice with these strategies will gradually improve your typing speed, making you more efficient as a Front Office Receptionist.

How to Display Typing Speed Skills on Your Resume

9. Billing Software

Billing software is a digital tool used by front office receptionists to generate and manage invoices, process payments, and track financial transactions for services provided or products sold.

Billing software is important for a Front Office Receptionist as it streamlines invoicing, improves accuracy, speeds up payment processes, and enhances customer satisfaction by providing clear, detailed, and professional billing interactions.

How to Improve Billing Software Skills

To improve billing software for a Front Office Receptionist focus on:

User Interface (UI) Design : Aim for a clean, intuitive design that minimizes clicks and simplifies navigation. Nielsen Norman Group offers principles on UI design that can enhance user experience.

Integration Capabilities : Ensure the software can seamlessly integrate with other systems like CRM, inventory, and accounting software to streamline operations. Zapier provides a platform for connecting different apps and automating workflows.

Customization : Allow users to customize views, reports, and dashboards to their needs, improving efficiency. Smartsheet discusses customization in software applications.

Training and Support : Offer comprehensive training modules and responsive customer support to assist with any issues. LinkedIn Learning has courses on various software tools and customer service.

Security : Implement robust security measures to protect sensitive billing information. Cybersecurity & Infrastructure Security Agency (CISA) provides guidelines on securing software applications.

Mobile Accessibility : Ensure the software is mobile-friendly, allowing front-desk staff to manage billing on-the-go. Google Mobile-Friendly Test can evaluate how mobile-friendly your software is.

By focusing on these areas, billing software can become more efficient, user-friendly, and secure, greatly enhancing the productivity and satisfaction of Front Office Receptionists.

How to Display Billing Software Skills on Your Resume

10. Email Management

Email management for a Front Office Receptionist involves organizing, prioritizing, and responding to incoming emails efficiently to ensure smooth communication and operations within the front office duties.

Email management is crucial for a Front Office Receptionist as it ensures timely and effective communication with clients, helps in organizing and prioritizing tasks, and maintains a professional image of the organization.

How to Improve Email Management Skills

Improving email management for a Front Office Receptionist involves several key strategies:

Organize with Folders and Labels: Categorize emails by creating folders or labels for different types of communications, such as reservations, inquiries, and internal communications. Gmail and Outlook both offer functionalities to help with this.

Use Filters and Rules: Automatically sort incoming emails into the appropriate folders. Setting up filters can help manage the flow of emails and keep the inbox organized. Here’s how to set them up in Gmail and Outlook .

Set Specific Times for Email Management: Dedicate certain times of the day for checking and responding to emails. This helps maintain focus on other front desk duties without constant interruption.

Utilize Templates for Common Responses: Save time by creating templates for frequently asked questions or common requests. Gmail templates can be particularly useful.

Prioritize Emails: Determine which emails need immediate attention and which can wait. Use the "star" or "flag" feature to highlight important emails.

Unsubscribe from Unnecessary Newsletters: Reduce clutter by unsubscribing from newsletters or promotional emails that are not relevant. Tools like Unroll.Me can help manage subscriptions.

Use Email Management Tools: Explore tools designed to improve email efficiency, such as SaneBox or Mailstrom, which offer features like email sorting, snooze, and unsubscribe to keep your inbox cleaner and more manageable.

By implementing these strategies, a Front Office Receptionist can manage emails more effectively, ensuring timely responses and a more organized inbox, ultimately enhancing productivity and service quality.

How to Display Email Management Skills on Your Resume

11. Conflict Resolution

Conflict resolution, in the context of a Front Office Receptionist, involves effectively addressing and managing disputes or disagreements between guests or staff to ensure a peaceful and satisfactory resolution, maintaining a professional and welcoming environment.

Conflict resolution is important for a Front Office Receptionist as it ensures smooth operations, maintains a positive atmosphere, and enhances customer satisfaction by effectively addressing and resolving disputes or misunderstandings that may arise with guests or between staff members.

How to Improve Conflict Resolution Skills

Improving conflict resolution, especially for a Front Office Receptionist, involves enhancing communication, empathy, and problem-solving skills. Here's a concise guide:

Active Listening : Pay full attention to the speaker, showing you understand their point of view before responding. MindTools offers techniques to improve this skill.

Empathy : Try to understand the emotions and motivations behind the conflict. This HelpGuide article explains how to develop empathic listening.

Stay Calm : Maintain a calm and composed demeanor. Techniques for staying calm under pressure can be found on Verywell Mind.

Clear Communication : Be clear and concise in your communication, avoiding misunderstandings. SkillsYouNeed provides insights into clear communication.

Problem-Solving : Work collaboratively to find a win-win solution. The MindTools problem-solving page presents strategies to approach problems effectively.

Know When to Escalate : Recognize when a problem is beyond your capacity and needs to be escalated to management. Guidance on escalation can be found through Indeed.

By integrating these practices, a Front Office Receptionist can effectively manage and resolve conflicts, ensuring a positive outcome for all parties involved.

How to Display Conflict Resolution Skills on Your Resume

12. Time Management

Time management for a Front Office Receptionist involves efficiently organizing and prioritizing tasks, appointments, and interactions to ensure smooth operations and excellent customer service within the constraints of the workday.

Time management is crucial for a Front Office Receptionist to efficiently handle guest check-ins/check-outs, manage appointments, promptly address inquiries, and ensure smooth operations, enhancing guest satisfaction and productivity.

How to Improve Time Management Skills

To improve time management as a Front Office Receptionist, follow these concise steps:

Prioritize Tasks : Begin your day by identifying and prioritizing tasks based on urgency and importance. MindTools provides a useful guide on prioritizing effectively.

Use a Planner or Digital Tool : Keep track of appointments, tasks, and deadlines using a planner or a digital tool like Google Calendar to organize your schedule efficiently.

Limit Interruptions : Designate specific times for checking emails and answering non-urgent phone calls. The Pomodoro Technique can help manage time blocks for focused work and short breaks.

Delegate When Possible : Understand tasks that can be delegated to others or automated using software solutions like Microsoft Power Automate.

Continuous Improvement : End your day by reviewing what was accomplished and plan for the next day. This reflective practice can highlight areas for improvement. Harvard Business Review discusses how reflection aids in better time management.

Adapting these strategies can significantly enhance time management skills, leading to increased productivity and reduced stress in a front office receptionist role.

How to Display Time Management Skills on Your Resume

Related Career Skills

• Front Desk Receptionist
• Front Office Supervisor
• Front Office Clerk
• Front Office Coordinator
• Front Office Manager
• Front Office Assistant

Resume Worded   |  Resume Skills

Skill profile, hotel receptionist, improve your resume's success rate by using these hotel receptionist skills and keywords ..

• Hard Skills and Keywords for your Hotel Receptionist Resume
• ATS Scan : Compare Your Resume To These Skills
• Sample Resume Templates
• How To Add Skills
• Soft Skills for Hotel Receptionist Roles
• Hotel Receptionist More Resume Templates

Browse Skills from Similar Jobs

Frequently asked questions.

• 3. Effective Action Verbs for your Resume

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Looking for keywords for a specific job search for your job title here., © 2024 resume worded. all rights reserved., hotel receptionist resume keywords and skills (hard skills).

Here are the keywords and skills that appear most frequently on recent Hotel Receptionist job postings. In other words, these are the most sought after skills by recruiters and hiring managers. Go to Sample Templates ↓ below to see how to include them on your resume. Remember that every job is different. Instead of including all keywords on your resume, identify those that are most relevant to the job you're applying to. Use the free Targeted Resume tool to help with this.

• Receptionist Duties
• Hotel Management
• Front Office
• Hospitality
• Hotel Booking
• Customer Service
•  Find out what your resume's missing
• Back Office Operations
• Hospitality Management
• Event Management
• Microsoft Access
• Social Media
• Reservations
• Event Planning
• Food & Beverage
• Office Administration

Resume Skills: Tools

• Microsoft Office Suite
• Property Management Software (Opera, Fidelio)
• Booking Management Systems (Booking.com, Agoda)
• Google Workspace
• MS Office Suite
•  Match your resume to these skills

Resume Skills: Technical

• Reservation Systems
• Property Management Systems
• Point Of Sale Systems
• Database Management
• Microsoft Office (Word, Excel, PowerPoint)
• Property Management Systems (PMS)
• CRM Software

Resume Skills: Languages

• Spanish (Fluent)

Resume Skills: Techniques

• Check-in/Check-out procedures
• Room reservation handling
• Guest services

Resume Skills: Certifications

• First Aid Certification
• Food Safety Certificate

Resume Skills: Property Management Systems

• Maestro PMS
• eZee Frontdesk

Resume Skills: Reservation Software

• eZee Absolute

Resume Skills: MS Office Suite

Resume skills: customer service.

• Conflict Resolution
• Multitasking
• Foreign Language Skills: Spanish (Fluent)
• Negotiation
• Complaint Handling
• Tact and Diplomacy

Resume Skills: Administration

• Reservation Management
• Payment Processing
• Front Desk Support

Resume Skills: Administrative

• Record Keeping
• Inventory Management

Resume Skills: Front Office Softwares

• GuestCentrix

  Where on my resume do I add these buzzwords? Add keywords directly into your resume's work experiences , education or projects. Alternatively, you can also include a Skills section where you can list your technical skills in order of your proficiency. Only include these technical skills or keywords into your resume if you actually have experience with them.

   Does your resume contain all the right skills? Paste in your resume in the AI Resume Scan ↓ section below and get an instant score.

Compare Your Resume To These Hotel Receptionist Skills (ATS Scan)

Paste your resume below and our AI will identify which keywords are missing from your resume from the list above (and what you need to include). Including the right keywords will help you get past Applicant Tracking Systems (i.e. resume screeners) which may scan your resume for keywords to see if you're a match for the job.

Sample Hotel Receptionist Resume Examples: How To Include These Skills

Add keywords directly into your resume's work experiences , education or skills section , like we've shown in the examples below. use the examples below as inspiration..

  Where on my resume do I add these buzzwords? Add keywords directly into your resume's work experiences , education or projects. Only include these technical skills or keywords into your resume if you actually have experience with them.

How do I add skills to a Hotel Receptionist resume?

Go through the Hotel Receptionist posting you're applying to, and identify hard skills the company is looking for. For example, skills like Customer Service, Hotel Booking and Back Office Operations are possible skills. These are skills you should try to include on your resume.

Add other common skills from your industry - such as Hospitality, Front Office and Receptionist Duties - into your resume if they're relevant.

Incorporate skills - like Hospitality Management, Event Planning and Office Administration - into your work experience too. This shows hiring managers that you have practical experience with these tools, techniques and skills.

Communication is often an important component of the role of a Hotel Receptionist, so when writing your resume, include examples of how you communicated with stakeholders, team members or customers, or produced content.

Try to include examples of where you used your clerical skills, whether that's in your Hotel Receptionist roles or administrative-related experiences.

Try to add the exact job title, Hotel Receptionist, somewhere into your resume to get past resume screeners. See the infographic for how to do this.

Word Cloud for Hotel Receptionist Skills & Keywords

The following word cloud highlights the most popular keywords that appear on Hotel Receptionist job descriptions. The bigger the word, the more frequently it shows up on employer's job postings. If you have experience with these keywords, include them on your resume.

Hotel Receptionist Soft Skills

Here are common soft skills that appear on Hotel Receptionist job postings. Unlike hard skills, which refer to tools, software or techniques, soft skills focus on character traits and interpersonal skills. Instead of listing these phrases on your resume, try to show them through your bullet points like in the examples below.

Tip: Do not list these words or phrases on your resume, and instead focus on the hard skills we described above.

Get your Resume Instantly Checked, For Free

Upload your resume and we'll spot the issues in it before an actual hotel receptionist recruiter sees it. for free., hotel receptionist resume templates.

Here are examples of proven resumes in related jobs and industries, approved by experienced hiring managers. Use them as inspiration when you're writing your own resume. You can even download and edit the resume template in Google Docs.

Resume Example Professional

An effective Description of the templates...

Download this resume template

This resume template is suitable for experienced hires or mid-level hires. The education contains two examples of an education experiences, but only include one (your most recent one) if you're a senior level employee.

Tips on why this template works

   makes great use of space.

It strikes the right balance between white space and content, and doesn't waste space on unnecessary images and icons. Remember, recruiters aren't looking at how creative you are when it comes to your template. Your content is core and should be the focus.

   Strong resume bullet points

This job seeker uses resume bullet points that uses strong action verbs, and most importantly, contain numbers that demonstrate the significance of their accomplishments.

Resume Example Highlights (Free)

This template is clean, readable by resume screeners, and is effective at calling out key accomplishments and projects from specific work experiences. This would be useful if you have been at a company for a while, or been in a consulting-type of role, and want to point hiring managers to your most impressive accomplishments.

   Strong action verbs

Action verbs are important on your resume are vital. They evoke strong imagery to your reader, and this resume does an excellent job by using words such as “spearheaded,” “managed,” and “drove.” These words will help you to put your achievements in perspective, in conjunction with measurable results. Use action verbs relating to the skills you want to highlight.

   Specific examples of finished projects

Many of your accomplishments will involve your responsibilities in your employer's high-level projects. Recruiters want to see what you’ve completed in previous roles -- such as the Operations Improvement Project and new iPhone app launch highlighted in this resume. The numbers make your experience real, rather than a vague “oversaw several teams for a project.” What did you do specifically? Be specific.

Resume Example Modern Two-Column

This two column resume template has been designed and created in Google Docs, and puts an emphasis on a skills section. You can download it in Word, or edit it directly in Google Docs.

   Prioritize work experience, while including other key sections

The two-column in this Google Docs resume template prioritizes the work experience sections, while maximizing the content into the resume. Not all two column templates are ATS-compatible, but this one is when it is saved as PDF and passed through a resume screener.

   Includes a strong Skills section

Skills sections are a great way to include specific keywords and skills that you have, that haven't been included in other parts of your resume. This helps you get past resume screeners that scan your resume for specific keywords.

Resume Example Clean Modern

If you're a job seeker with a few years of experience under your belt, use a template like this one. It's simple, effective at highlighting our work experience, and minimizes the emphasis on the education section (the dates are omitted which is good to prevent ageism, especially if you graduated more than 10 years ago).

   Professionally-designed template

Minimal templates like this one are exactly what mid-to-senior level recruiters want to see - it shows professionalism, focuses on accomplishments, and makes full use of each page.

   Resume summary highlights key accomplishments

The first rule about including a resume summary is that it does not repeat accomplishments mentioned elsewhere on the resume. This resume stresses new software engineering and leadership skills right at the top of the resume, and includes an award too. If you include a summary, try to include a mix of both technical accomplishments (e.g. projects you developed or led), as well as career-related accomplishments (e.g. being promoted).

Resume Example Entry-Level (Free)

Use this Google Docs template if you're a student, recent graduate, or a career changer. Right out of college, you may not have much experience in the field. To supplement that, use your experience in clubs and activities, volunteering, projects, and useful coursework to help highlight your knowledge on the subject.

   Emphasis on education

If you're an entry-level job seeker that has recently completed education (or in the process of completing a degree), you should prioritize your education and include it first. This Google Docs template does this.

   University projects relevant to the job

If you're an entry level job seeker (or a career-changer), you may not have enough work experience to fill up your resume. This is where class projects and university projects come in. This template has a section dedicated to projects, which you can use to talk about volunteering, class projects, or personal projects relevant to the job.

Resume Example Concise

This is a suitable Google Docs resume template for all kinds of roles, including senior, entry-level and mid-level. Note how the focus is the work experience section only, and the education section is limited. This is what you should do if you graduated a while ago.

   Use a skills section to highlight specific keywords

To get past resume screeners and Applicant Tracking Systems, use a skills section that includes specific skills the job is looking for. This is an easy way to tailor your resume.

   Keep you education short, if you're a mid to senior level job seeker

What are the top skills you should add to your Hotel Receptionist resume?

Some effective Hotel Receptionist skills you can add to your resume include:

Target your Resume to a Job Description

While the keywords above are a good indication of what skills you need on your resume, you should try to find additional keywords that are specific to the job. To do this, use the free Targeted Resume tool. It analyzes the job you are applying to and finds the most important keywords you need on your resume. It is personalized to your resume, and is the best way to ensure your resume will pass the automated resume filters. Start targeting your resume

Most resumes get auto-rejected because of small, simple errors. These errors are easy to miss but can be costly in your job search. If you want to make sure your resume is error-free, upload it to Score My Resume for a free resume review. You'll get a score so you know where your resume stands, as well as actionable feedback to improve it. Get a free resume review

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What are examples of hard skills for receptionist/clerical jobs?

What I've found on Google are skills such as data entry, filing, answering phones, knowledge of office equipment, MS programs, etc. So, do I just list them in my skills section like this?

Microsoft office knowledge or proficiency

filing and record keeping

10 key: 10500kph 97% accuracy

typing: 70 wpm 94% accuracy

Right now, I mainly have soft skills listed and want to replace with hard skills but I don't possess extensive knowledge of hard skills that would come across as impressive.

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CAREER & HIRING ADVICE

Top skills to put on a resume employers will actually read.

• Ryan Bradshaw
• August 30, 2024

A resume allows you to sell yourself as a professional in search of employment. It lets you showcase your work experience, academic background, and other vital credentials. However, it’s best to highlight your key skills, which is an excellent way to enhance your employability .

Why? About 70% of leaders believe there’s a skills gap in their company or organization. This gap negatively impacts employee performance and business success. As a job applicant, it makes sense to showcase the skills employers are looking for nowadays.

Fret not, as employers DO read resumes to be further discussed below. As some business experts have shared, learn what soft and hard skills to put on your resume. 

Do Employers Read Resumes?

The straightforward answer is yes! While some employers skim and scan several resumes, others read them intently from one page to another.

As you can see, a resume is sent to human resources (HR) for a job application. This professional document summarizes your employment experience, educational attainment, and other pertinent details. It often comes with a cover letter expressing your interest in an available job. Many organizations use HRM software to streamline the application process and manage resumes effectively.

But how do employers handle resumes? 

Job portals usually generate leads for recruitment and staffing companies. Whenever they post job openings, they receive a pile of resumes from potential candidates. However, many job applicants wonder if HR personnel read them.

ResumeGo conducted a survey on resume preferences among nearly 500 hiring professionals (recruiters, HR personnel, hiring managers, and C-level executives). The survey primarily aimed to uncover whether they prefer a one-page or a two-page resume. It revealed they were 2.3 times more likely to choose two-page resumes over one-page resumes.

Further, the survey surprisingly found that hiring professionals read resumes. They are willing to read even those that are two pages long. They indeed spend time reviewing them rather than scanning and skimming their content. 

Now, that gives you the confidence to add your skills to your resume since employers read them. But what soft and hard skills should you indicate? Of course, they vary from one industry, employer, and job to another. However, there are popular skills that are in demand these days.

In the next section, learn what top skills to highlight in your resume, as shared by some business experts.

What Soft and Hard Skills To Include in Your Resume

Skills are abilities developed and acquired through training, practice, and/or experience. They are usually required in the workplace for specific jobs or positions. It’s best to highlight them on your resume, whether one or two pages .

That said, discover what soft and hard skills to include in your resume below.

Soft skills

Soft skills are non-technical abilities usually needed in the workplace. Over 90% say they matter as much as or more than hard skills . Likewise, 80% believe they are vital to organizational success.

Below are essential soft skills to add to your resume:

Communication skills.

Communication skills are the ability to convey your message to others effectively. They involve relaying information, active listening, and understanding others. Whether oral or written, this skill can make a world of difference in a company or organization.

Brooke Webber, Head of Marketing at Ninja Patches , believes communication is one of the most important soft skills needed in the workplace. “This skill is crucial for promoting solid employee interactions and building good customer relationships. As they say, effective communication is almost always the key to business success.”

Leadership skills

Leaders play a critical role in a company or organization. Not only do they manage a team, but they are also responsible for motivating and engaging team members. They also set goals , delegate tasks, and make business decisions. That makes leadership an essential skill in the workplace.

Roman Zrazhevskiy, Founder and CEO of MIRA Safety , cites the value of leadership skills in the workplace. “I also have my fair share of understanding what it takes to be a good leader. I’ve learned that leadership isn’t about  getting others to work for you; it’s about serving them for the good of all.”

Emotional quotient (EQ)

EQ equates to emotional intelligence, an essential skill in the workplace. Harvard defines it as “ a set of skills that help us recognize, understand, and manage our own emotions as well as recognize, understand, and influence the emotions of others.” Simply put, EQ entails managing one’s emotions and relating well to others.

Derek Pankaew, Founder of Listening.com , underscores the importance of EQ in the workplace. “In the business world, we put too much emphasis on IQ for solving problems and accomplishing tasks. We fail to realize that an organization consists of people of different backgrounds. So we need those with high EQ, who can work well with others.”

Problem-solving skill

Intelligence quotient (IQ) is as equally important as EQ in the workplace. However, the accurate measure of IQ is the ability to identify and solve problems. That’s where the problem-solving skill comes in—a skill many employers look for!

Nothing beats employees who can see potential issues and find ways to address them. For example, one worker notices that it takes time to accomplish a particular task. He suggests automating tasks to reduce manual work and accelerate processes. That’s how problem-solving works!

Time management 

Time management is essential in everyday life, especially in the workplace. It’s the ability to organize time to get things done more efficiently and effectively. The key here is to use your time wisely without compromising your work-life balance. This skill should be reflected on your resume.

There are popular time management techniques you can employ. Think of the Eisenhower Matrix for tackling tasks based on their order of urgency and importance. Consider the Pomodoro Technique, which involves working for 25 minutes, resting for 5 minutes, and repeating. Lastly, employ time blocking by setting time blocks for a series of tasks to accomplish.

Hard skills

Hard skills are specialized abilities required in the workplace. They are usually technical skills you’ve studied, undergone training for, and become certified for. The in-demand hard skills business leaders need today are data analysis (44.1%), project management (43.9%), and artificial intelligence (36.1%).

Below are the top hard skills to include in your resume:

Artificial intelligence (ai).

AI, the simulation of human intelligence into computer systems, has become all the rage nowadays. Not only is it revolutionizing the world of business, but AI is transforming the job market . While it can take over some jobs, it can also open the doorway for new job opportunities.

Thomas Medlin, Co-founder at JumpMD , suggests developing and acquiring AI skills. “These skills are in demand in business, given AI’s rapid evolution and widespread adoption. Our company, for instance, has started integrating AI into our healthcare referral management software. We need AI developers for its successful deployment and regular upkeep.”

Data analysis

It’s no secret that we live in a data-driven world. Almost all businesses across different industries deal with a vast amount of information called big data. That’s why many companies and organizations hire data specialists for data entry and management. However, acquiring data analysis skills requires a whole different level of expertise.

Volodymyr Shchegel, VP of Engineering at MacKeeper , however, recommends highlighting data analysis skills. “This skill is very much coveted in the workplace in today’s data-centric business. However, it goes beyond data collection and organization. It requires data scientists to research, analyze, and interpret information for informed decision-making. Capitalize on these skills for competitive advantage!”

Cybersecurity

Cybersecurity has become a growing concern in today’s digital landscape. Think of the rising cyberattacks like phishing, malware, denial of service (DoS), and man-in-the-middle (MitM) attacks. They pave the way for cybersecurity trends , such as AI-driven threat detection, regulatory compliance, quantum computing, and incident response automation.

Chris Aubeeluck, Head of Sales and Marketing at Osbornes Law , advises specializing in cybersecurity. “Many companies and organizations seek those with technical knowledge and skills in online security. If you’ve specialized in cybersecurity and acquired the necessary skills, highlight these in your resume. You’ll be hired for such a lucrative job!”

Project management

Project management is crucial to business success. However, it’s more than just managing a particular project. It involves defining goals, setting metrics, allocating resources, delegating tasks, monitoring employees, and tracking progress. The ultimate goal is to ensure a successful project accomplished on time. 

It’s easy to see companies and organizations looking for project managers. However, they have stringent screening and hiring requirements. As someone with project management skills, see what you can bring to the table. More importantly, learn how to highlight these skills on your resume for guaranteed employment.

Healthcare skills 

The pandemic outbreak caused by the COVID-19 crisis has shaken the health industry. If anything, it has compelled health organizations and professionals to reassess how they provide patients with medical care. Today, the industry seeks optimized healthcare skills to help us survive another possible crisis.

As such, Bo Cicak, a Chiropractor Doctor at Neurogan Health , recommends specializing in healthcare. “However, there’s a need to offer new and innovative solutions. For example, health professionals should not only focus on providing medical care but also offer holistic health recommendations. Having a healthy lifestyle is key to promoting overall health and well-being. As they always say, prevention is better than cure.”

Final Words

A well-crafted resume paves the way for a successful job application. Not only does it offer an employment opportunity, but it also helps carve your career path. So, as a job seeker, invest your time and effort in creating the best resume possible.

Start by showcasing your work experience, academic background, and other key credentials. Since a skills gap exists in the workplace, what better way to sell your professional self than to highlight your soft and hard skills? Doing so can help boost your employability and provide you with a job opportunity!

Don’t worry, as employers actually read resumes. You just have to put your hard and soft skills in the spotlight. Consider some of the top skills outlined above, and you’ll ultimately get the job you deserve!

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10 Collaboration Skills Examples—and How to Improve Yours

Collaboration skills are more than just being a buzzy phrase—they're essential for any successful team. Whether you're brainstorming with coworkers or tackling a complex project, the ability to work well with others can make all the difference. But what are collaboration skills, exactly, and why do they matter so much in today’s workplace?

In this article, we'll explore everything you need to know about collaboration skills: definition, examples, and practical tips to help you boost your abilities. Whether you're wondering, “Is collaboration a skill I can develop?” or looking to define collaboration skills more clearly, we’ve got you covered.

Looking for a collaborative work environment? Check these amazing open jobs on The Muse and find the next perfect role for you »

What are collaborative skills?

At its core, collaboration skills are about bringing together diverse perspectives and working cohesively towards a common goal.

“They're the ‘glue’ that holds a team together, enabling it to transcend sum-of-its-parts limitations,” says Philip Alves, founder and CEO of DevSquad , who has extensive experience fostering collaboration through diverse tech teams and firmly believes in its power. “In today's interconnected world, these skills are not just nice to have; they’re crucial for driving innovation and navigating complex projects across geographies and cultures.”

Why are collaboration skills important?

Whether you're part of a small team or a large organization, the ability to work effectively with others is crucial for achieving shared goals. “Collaboration skills enable different teams to combine their strengths, pool their knowledge and come up with creative solutions,” says Tanya Lamont, CEO of Conversational , who has personally experienced how essential collaboration skills are to the success of any team, especially in a remote work environment. “This enhances decision making, increases productivity and creates a positive working atmosphere.”

Sofia Perez, Owner and Content Manager at Character Counter , also highlights the importance of collaboration skills from her own experience. “One of my favorite examples in action is when my marketing department convenes to organize and administer marketing campaigns, especially through our social media channels,” Perez says. “Because diverse platforms appeal to different customers—graphics vs. written copy vs. short videos—my staff collaborates in these meetings to offer distinct ideas that perhaps someone else had not considered.”

When team members communicate clearly and work well together, tasks get done more efficiently, with fewer errors and misunderstandings. Plus, strong collaboration skills help create a positive work environment, build trust and camaraderie among colleagues, and usually lead to higher job satisfaction and better retention rates.

Collaboration skills: are they soft skills, hard skills—or both?

In the realm of professional development, collaboration skills are often seen as soft skills —those interpersonal abilities that enable effective teamwork and communication. While hard skills , such as technical expertise or specific job-related knowledge, are important for completing tasks, soft skills like empathy, active listening, and adaptability are essential for fostering team collaboration skills.

In reality, it's a mix of both that makes for great collaboration; hard skills let you tackle tasks effectively, and soft skills help you connect and work smoothly with your team. Together, they lay the groundwork for successful teamwork and career growth.

Collaboration skills: examples

When it comes to collaboration, Alves says, “in my experience, adaptability, emotional intelligence, and resilience stand out as the most valued soft skills. These qualities allow professionals to thrive in fluctuating work environments and maintain team morale, proving essential for long-term success.”

Lamont calls out problem-solving skills, too. “They drive innovation and play a critical role within any organization that seeks continuous improvement in its operations,” she says.

Below, we’ll break down these and other collaboration skills and show you how they can help you succeed at work.

1. Adaptability

Being open to new ideas and ready to pivot when necessary is crucial in a collaborative environment. Adaptability allows you to navigate changes and challenges without losing momentum, helping the team remain agile and responsive in dynamic work situations.

2. Emotional intelligence

Emotional intelligence involves recognizing, understanding, and managing your own emotions, as well as being aware of others’ emotions. This skill is vital for building strong relationships within a team, enabling you to navigate social complexities, resolve conflicts, and foster a positive work environment.

3. Resilience

Resilience is the ability to bounce back from setbacks and maintain a positive attitude during challenging times. In a collaborative setting, resilience ensures that you can keep the team motivated and focused, even when facing obstacles or difficult circumstances.

4. Problem-solving

Problem-solving skills are essential in any collaborative environment. Being able to analyze situations, identify potential challenges, and devise effective solutions is crucial for driving innovation and ensuring the team can overcome obstacles to reach its goals.

5. Active listening

This skill is about truly hearing what others are saying, asking clarifying questions, and making sure you understand their point of view before responding. Active listening fosters mutual respect and ensures that everyone’s ideas are considered, which is key to effective collaboration.

6. Communication

Whether you’re sharing ideas in a meeting or sending an email, being able to articulate your thoughts clearly is critical. Effective communication helps prevent misunderstandings, ensures that everyone stays on the same page, and facilitates a smoother collaboration process.

7. Conflict resolution

When disagreements arise, it’s important to address them constructively. Conflict resolution involves finding solutions that satisfy all parties, allowing the team to move forward without lingering tensions. This skill is essential for maintaining harmony and productivity within the team.

Understanding and sharing the feelings of others can help you better relate to your teammates, fostering stronger connections and more effective collaboration. Empathy allows you to build trust and create a supportive environment where everyone feels valued.

9. Giving and receiving feedback

Constructive feedback is crucial for continuous improvement in a collaborative environment. Being able to give feedback in a helpful and respectful manner, as well as being open to receiving it , helps the team refine processes and enhance performance. This skill encourages growth and helps individuals and teams reach their full potential.

10. Trust-building

Trust-building is the foundation of any successful collaboration. Developing trust within a team involves being reliable, maintaining transparency, and consistently delivering on commitments. When team members trust each other, collaboration flows more smoothly, and the team can tackle challenges with greater confidence.

How to improve your collaboration skills

Collaboration skills don’t just appear overnight—they take ongoing effort and refinement. Whether you're already a strong collaborative person or looking to improve, there are plenty of strategies you can use to boost your skills.

Engage in self-reflection

Think about past team experiences to identify what went well and where you could have contributed more effectively. Tracking your progress through notes or a journal can help you pinpoint the collaboration skills that matter most for your role and identify areas where you can improve.

Seek feedback from colleagues

Coworkers can provide valuable insights into how you contribute to team collaboration skills and where you might need to improve. Approach this with an open mind, viewing feedback as an opportunity for growth rather than criticism.

Invest in communication skills

Consider taking courses or participating in workshops that focus on enhancing communication skills. This could include public speaking, active listening, or conflict resolution techniques. The better you communicate, the more seamlessly you can contribute to your team collaboration skills.

Practice empathy and understanding

Empathy helps you connect with your teammates on a deeper level. Make a conscious effort to understand their perspectives and emotions. This not only strengthens your relationships but also makes you a more adaptable and effective collaborative person.

Be proactive in team settings

Being proactive demonstrates your commitment to the team's success and your willingness to go above and beyond your responsibilities. So, take the initiative and offer help where needed. Whether it’s volunteering for a new project or simply offering support to a colleague, proactive behavior can significantly enhance your team collaboration skills.

Look for company tools to boost your collaboration skills

Many companies already incorporate exercises or activities designed to boost team collaboration.

“One innovative approach we've implemented at DevSquad is the Collab Hackathons, where teams are mixed across projects to solve an unrelated problem in a limited time frame,” Alves says. “This not only breaks routine but also sparks creativity, as team members bring different skills and perspectives to the table.”

Lamont favors team-building activities such as brainstorming sessions, role-playing, or feedback exercises. “For instance, regular check-in meetings where members discuss challenges faced and successes achieved can build trust and open up communication channels within the group,” she says.

Bonus tips: Using professional guidance to boost your collaboration skills

While practice and experience are essential, seeking professional guidance can take your collaboration skills to the next level.

In this bonus section, we'll explore how expert advice and tailored strategies can help you boost your collaboration skills, making you an even more valuable team member.

Work with a professional coach or mentor

A coach or mentor specializing in leadership and communication can help you become a more effective collaborative person. “They provide a neutral perspective, helping to realign team objectives, mediate conflicts, and introduce frameworks that enhance mutual understanding and respect,” Alves says.

(You can find career coaching services right here on The Muse, hi!)

Consult an organizational development expert

These professionals can assess your team’s dynamics and offer customized training to improve your collaboration skills. They can design workshops that foster better teamwork and communication, helping your team work more cohesively.

Leverage HR resources

HR specialists can recommend team-building exercises , communication workshops, and other resources to boost team collaboration skills. They can also introduce tools and programs that promote effective collaboration within your organization.

Engage a conflict resolution expert

If conflicts are hindering collaboration, a mediator can teach your team strategies for managing disagreements constructively. “Mediators help navigate difficult conversations between two parties involved ensuring each person’s point of view is taken into account towards reaching an amicable settlement,” Lamont says.

This might also help: Conflict Resolution Skills: Definition, Examples, and How to Improve Them

Enroll in educational courses

Many universities and online platforms offer courses in organizational behavior and team dynamics. These courses can equip you with both the theoretical and practical knowledge needed to improve your collaboration skills.

By following these steps, you can steadily improve your collaboration skills and become a more effective, valued team member. Remember, the key to successful collaboration is continuous learning and adapting—skills that will serve you well in any professional setting.