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Inside a Connected Home: Smart Home IoT Case Study

Table of Contents

Introduction.

In our ongoing exploration of smart home technology, we have previously examined the intricacies of its hardware components , software development, and mobile apps and even pondered the future of these connected spaces . Building upon this foundation, our latest article delves into an exciting new dimension: a miniature rendition of a smart home.

In this smart home IoT case study, we will unravel the inner workings of a smart home system, identify its core components, and shed light on the collaborative effort required to bring such a project to life. 

The smart home industry is constantly evolving, offering both exciting opportunities and challenges. As more and more houses adopt the idea of connected living, the demand for strong, secure, and user-friendly solutions becomes more and more crucial. By exploring the example of smart home technology, we can catch a glimpse of this dynamic field and the innovations that are shaping our way of life.

1. Creating Compact Smart Home Demo

In the constantly changing world of smart home technology, it is crucial to have a clear understanding of how everything works and fits together. Step into Indeema's Smart Home IoT Demo, a small yet impressive creation that perfectly captures the essence of a connected home . It provides us with the opportunity to explore its inner workings with unparalleled convenience.

1.1 The Elements of the Smart Home System Demo

The Smart Home IoT Demo consists of three essential components, each with its unique role in making this compact connected home functional.

1. A House Model in a Suitcase: Imagine it as a miniature version of modern living that can be packed into a suitcase. Not only does this compact house model visually represent what a smart home could look like, but it also serves as a practical showcase for on-the-go demonstrations.

2. IoT Platform: The robust IoT platform is at the core of our smart home demo. This is the place where the magic happens, where data from different sensors and devices comes together, and where commands are carried out to provide a smooth smart home experience.

3. Mobile App: A mobile app is the user's gateway to this smart world. This app is built on the iOS platform and serves as a control centre, enabling users to interact with the smart home and experience its functionalities directly.

1.2 Interfaces for User Interaction

When it comes to user interaction, the interfaces we design have a crucial role in shaping the user experience. The smart home demo includes the following interfaces:

• Mobile App: The mobile app allows users to have control over different aspects of their smart home. They have everything at their fingertips, from adjusting climate settings to managing access control and even controlling lights and the TV.
• Web Portal: To provide a more comprehensive view and enable remote control, we created a web portal. This interface allows users to access and control the smart home through a browser, making it even more versatile.

1.3  Hands-On Demonstration of Key Smart Home Features

The process of creating a smart home is defined by important decisions. In our case, the objective was to showcase the most essential smart home features. We have chosen features that accurately represent real-life scenarios, reflecting the everyday routines and requirements of homeowners. 

• Solar Energy Harvesting: Our smart home demonstrates the incredible potential of sustainable energy sources, specifically highlighting the efficient harnessing of solar energy in a modern household.
• Smart Charging: In this era of electric vehicles and increasing concerns about sustainability, this demo showcases the convenience and eco-friendliness of smart charging solutions.
• Climate control: The comfort and energy efficiency of precise climate control demonstrate how smart homes adapt to users' preferences.
• TV and Lights Control: By simply tapping on the mobile app, users can control their entertainment and lighting, allowing them to customize their living space according to their mood.
• Access Control: Smart Home demo brings security to the forefront. It shows how Smart Lock solutions can enhance home security and convenience.

This project highlights the main IoT features that are typically found in smart home systems. However, the comfort and energy efficiency that IoT technology has brought about are truly impressive, and modern smart home projects are becoming more and more complex. 

From advanced climate control systems that adjust temperature and humidity according to users' preferences and schedules, to intelligent lighting solutions that adapt to users' moods and activities.

2. How We Build Smart Home Using IoT

Now let's jump right into the meat of it and see how the Indeema team built a smart home demo. The goal was to demonstrate how to build a smart home mini-model in order to offer helpful insights into the development process. 

In our IoT Smart Home example, we have condensed all the functionalities of a full-fledged smart home, including a living area and a garage. 

2.1 Developing Overall Architecture

At the core of the IoT Suitcase project lies a robust architecture, connecting all the components of our smart home. 

What makes this demonstration stand out is not only its small size, but also the distinctive architectural design that allows users to observe the intricate flow of signals, starting from the sensors to the central MCU (Microcontroller Unit), cloud, and finally, to the mobile application.

The sensors and devices we have selected for the smart home demonstration use various interfaces and protocols. This enables users to control and monitor devices like the main door, air conditioner, humidity sensor, lighting, EV car charger, and TV. All of this can be done through a dedicated mobile application. 

A Compact Smart Home Ecosystem

The smart home model inside the suitcase has been carefully designed to replicate a real home. It includes a single room and a garage, which contain a variety of smart devices that embody the core of modern home automation.

Signal Flow Visualization

One of the most impressive aspects of this smart home demonstration is how the components are positioned. The smart home is located in the lower part of the suitcase, and the data flow visualization panel is integrated into the cover section. When a user commands a smart home device through the mobile app, the cloud-to-MCU and MCU-to-device message paths are visually indicated with running lights that show the direction of data flow.

Web Dashboard

A web dashboard is another way to access real-time and recent historical data from smart home devices. It enables the analysis of trends over time and aids in identifying usage patterns.

This hands-on experience offers a one-of-a-kind opportunity to grasp the intricate workings of a smart home system.

2.2  Selecting and Integrating Smart Devices

Building a smart home naturally requires careful consideration of every sensor and device. Let's explore the hardware and control methods that enable this smart home demo.

Hardware Components:

1. Servo Motor: A key component that enables the movement of objects like the main door, providing remote access control.

2. DC Motor: Used for applications such as controlling blinds or curtains, offering a seamless integration into the smart home system.

3. A humidity sensor, capable of monitoring both temperature and humidity, provides essential information for ensuring comfort within the smart home.

4. LED Strip: allows to create dynamic lighting and ambiance, enhancing the smart home experience.

5. Multicolor Battery Capacity Indicator Module: a vital component for monitoring and managing the power supply of various devices within the smart home, such as charging stations.

6. A display interface providing a user-friendly summary of the state of the entire smart house.

Interface and Control Methods:

1. PWM (Pulse Width Modulation): used to control different devices such as servo and DC motors, enabling precise and adjustable control over their movements.

2. GPIO (General Purpose Input/Output) (ON/OFF): used for toggling devices on and off, providing users with direct control over the connected appliances.

3. Digital One-Wire Communication:  used to transmit data, allowing for smooth information flow between devices and the central control system.

4. One-Wire NZR: utilized to facilitate dependable and effective data exchange among the various components of a smart home, thereby enhancing the system's responsiveness.

5. GPIO (Control) and Analog (Readout): Combining GPIO for control and analog signals for data reading offers a balanced and comprehensive solution for device management and feedback.

6. UART (Universal Asynchronous Receiver-Transmitter): is used for bidirectional data exchange, allowing real-time monitoring and control of devices in the smart home.

Selecting and integrating smart devices into a smart home is a crucial step in creating a connected living space that fulfills customers' requirements. By focusing on use cases, compatibility, security, and scalability, developers have the ability to create innovative solutions that enhance the smart home experience while ensuring a high level of user satisfaction and data security. 

2.3 Firmware Development: Making Devices Communicate Seamlessly

During this development stage, the team of embedded engineers has a clear objective: to ensure that smart home devices can communicate seamlessly, regardless of their diverse origins and functionalities.

Modular and Scalable Design

The smart home ecosystem consists of a variety of devices, each with its own distinct role and specifications. In order to accommodate this diversity, our firmware has been meticulously designed to be modular and scalable. This means that when new devices or features are introduced, they can be seamlessly integrated into the current setup. Whether it's a new sensor for monitoring another aspect of the environment or a new smart device that enhances home automation, the firmware is prepared to adapt, expand, and effortlessly integrate these new components.

It also prioritizes low power consumption, which means that smart devices can operate for long periods without significantly affecting energy bills.

Over-the-Air (OTA) Updates

OTA updates are an essential part of modern smart home systems. They allow for remote and wireless firmware updates for different interconnected devices. These updates are crucial for ensuring the health, functionality, and security of smart home ecosystems. There is no need for users to manually update each device, as the smart home system centrally manages the process. Interoperability with IoT Platforms

The Internet of Things (IoT) relies heavily on interoperability between devices. Our firmware is designed to work seamlessly with a variety of IoT platforms. In our case, we used IoTConnect on AWS . It enables a unified and synchronized experience, ensuring that data flows smoothly and securely between smart home devices and the selected cloud services.

In summary, our firmware development is the backbone of the smart home's communication and functionality. It's designed to adapt, conserve power, receive updates effortlessly, and seamlessly collaborate with the broader IoT landscape. 

2.4 Software Development: The Heart of the Demo

The brains of our smart home demo is our IoT Suitcase app. Its intuitive design illustrates how easy it is to set up and manage  Internet of Things gadgets. Users can monitor environmental conditions, manage their devices, and tailor their Internet of Things experience to their specific requirements.

In the image above, we can observe two primary screens of the application:

• Home Screen: The home screen provides a complete list of connected devices, making it easy for users to manage and monitor them.
• Light Settings Menu: In this section, users have the option to customize the lighting to suit their personal preferences.

Additional screens also enable users to establish Wi-Fi connections and effortlessly switch between cloud platforms.

The mobile app enables users to remotely control devices by either clicking within the app or using voice commands. iOS devices offer a feature known as "Shortcuts" that allows users to create custom voice commands and automations. This feature has important implications for controlling smart homes. 

Using Shortcuts, users have the ability to create personalized voice commands for carrying out specific actions in their smart home. For example, in our home, we have programmed a command called "Movie Time" that dims the lights and turns on the TV. By simplifying complex sequences of actions into a single command, these voice-activated shortcuts elevate smart home automation to a whole new level. This is a crucial feature in the industry of modern smart homes. It should come as no surprise that the market for voice assistants is expected to reach a staggering $99 billion by 2026 .

In order to ensure the reliability and security of smart home environments, it is crucial to have an understanding of some of the most common examples of faults in software architecture for a smart home. 

These faults can encompass a broad spectrum of issues, including security vulnerabilities, interoperability challenges, resource inefficiencies, and a lack of robust mechanisms for handling failures. 

For instance, faulty software architecture may result in resource inefficiencies, such as devices running continuously when not required, excessive power consumption, or suboptimal utilization of computing resources. One possible solution could involve implementing intelligent power management and resource allocation algorithms. 

2.5 IoTConnect Platform for Smart Home IoT Solutions

In a previous article, we discussed Platform as a Service (PaaS) . Now, we turn our attention to the practical implementation of this concept in our smart home demonstration. To effectively manage devices and collect data, we've employed Avnet's IoTConnect Platform . 

The IoTConnect Platform simplifies the development journey, providing companies with a ready-made foundation to quickly bring innovative smart home solutions to market without having to create systems from the beginning.

This platform serves as the connective tissue for all smart devices in a home, making device communication and data collection more efficient while maintaining strict security protocols. 

With IoTConnect, companies can configure an unlimited number of on-premises and remote devices, enable cross-device communication, access real-time device information for analysis, set up automated notifications, and implement multi-layer security measures. It seamlessly interfaces with various tools essential for effective IoT deployment, fosters connectivity between devices, and integrates with existing CRM and ERP systems, thereby enabling smarter and more efficient homes for customers.

Indeema Software is proud to be an official member of the Avnet IoT Partner Program, which reflects our dedication to excellence in the Internet of Things (IoT) industry. By collaborating with Avnet, an industry leader, we have come together to offer high-quality IoT development services tailored to the specific requirements of mid-size companies and enterprises. This partnership brings together Avnet's extensive expertise and resources in the IoT field with our advanced technological solutions and development capabilities. The outcome is a strong collaboration that enables businesses to fully utilize the potential of IoT technology, making it easier to develop strong and customized solutions that meet their specific needs.

3. Data Privacy Illustrated: An Example of Smart Home Technology

The security of the information collected and transmitted within the smart home ecosystem is critical, and IoT platforms play a critical role in addressing these concerns. In our demo, we entrusted the task of data privacy and security to Avnet's robust IoTConnect Platform. 

Certified Security with IoTConnect Platform:

To find and fix vulnerabilities, every ecosystem layer is scanned and monitored. This industrial-grade data security strategy includes several essentials:

• Our smart home devices have identity and authentication mechanisms to prevent unauthorized access.
• All data in transit and at rest is encrypted to protect it from interceptions.
• Authenticating servers with unique IDs prevents impersonation and unauthorized access.
• Certificate-Based Authentication: Certificates authenticate users and devices, adding security.
• Secured Network: The entire network is protected from unauthorized access.
• Logging: Detailed logging records all system actions for analysis.
• Incident Response Services: Our system responds quickly and effectively to security incidents.
• Continuous Monitoring: Our system detects and responds to security threats in real-time.
• Secure Communication Channels: Device-IoT platform communication channels are secured to prevent eavesdropping and tampering.
• Firmware updates are delivered securely to keep smart home devices' software up-to-date and secure.

Meeting Industry Standards with Avnet-Managed Cloud:

The cloud platform, a key part of data infrastructure, is certified against four ISO standards:

• Information Security Management Systems (ISMS)
• ISO 27017: Cloud security controls
• ISO 27018: Public cloud PII protection
• Quality management systems: ISO 9001

Data privacy and security are of the utmost importance in this day and age of connected smart homes. The comprehensive IoTConnect Platform, built to meet the most stringent security requirements, is the backbone of our smart home's data protection. 

4. Partner with Indeema for Smart Home Excellence

As we've explored the specifics of smart home technology, it's become apparent that the path towards developing a fully integrated, high-tech home is rife with obstacles and possibilities. The innovation process often benefits from consulting with those who have built countless Internet of Things (IoT) systems for end customers. That's where Indeema steps in.

This case study delves into the smart home IoT ecosystem that Indeema has developed, serving as both a showcase and a testament to industry potential. We are fully dedicated to ensuring quality, security, and originality in every project we take on.

Collaborating with leaders such as IoTConnect enables us to offer solutions that truly stand out.

Every smart home is different, and we understand that there is no one-size-fits-all solution. We collaborate closely with our partners to create tailored solutions that meet specific requirements.

In summary, the process of creating a compact and engaging smart home demo is intricate. Balancing technology integration and optimizing the user experience are crucial factors.

Creating a smart home using IoT technology involves following a systematic approach. It includes the process of planning the architecture, meticulously selecting and integrating smart devices, developing the required firmware and software, and utilizing platforms such as IoTConnect for smooth IoT solutions.

Thanks to our extensive expertise, we are able to provide a practical and user-friendly demonstration of the capabilities of IoT and smart home technologies. As we continue to enhance and expand our smart home demo, our aim is to inspire and educate, making sure that IoT technology can revolutionize the way we engage with our living spaces.  

Ivan Karbovnyk

CTO at Indeema Software Inc.

Ivan Karbovnyk has a PhD in Semiconductor and Dielectric Physics as well as a Doctor of Sciences in Mathematics and Physics. In his dual role as Chief Technical Officer at Indeema and Professor at the National University of Lviv's Department of Radiophysics and Computer Technologies, he successfully juggles academic and business work.

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Enhancing smart home design with ai models: a case study of living spaces implementation review.

1. Introduction to the Thematic Area

1.1. the advancements and benefits of smart home technology, 1.2. a review of the role of ai models in enhancing smart home design, 2. materials and methods, 2.1. new rules for the enhanced smart home.

• Even nontechnical people should be able to utilize and navigate the user interface easily. Moreover, people with disabilities such as hearing or vision impairments should be able to use the interface without difficulty.
• Smart sensors and automation should be included in the system’s design to decrease energy waste and maximize energy consumption.
• Innovative home settings should be able to operate seamlessly with various hardware and software, including third-party apps.
• To avoid data loss or system failures, the system has to be dependable, robust, and equipped with backup and recovery features.

2.2. AI and Smart Home Interaction

• Control of a Smart Home Through the Use of a Touch Control Panel

2.3. Ubiquitous Computing

2.4. environment—smart technologies.

• When the user asks, “Where is my x?” the bookmark, tied to a cabinet with items in the living or bedroom, responds, “I’m here”, and the LED blinks.
• The local light and the computer on the desk switch on when a person sits in a chair in front of it [ 28 ].
• The system controls the lighting in the space or the amount of fresh air necessary for a particular room with a function by the state guidelines while keeping track of the number of people present.
• A person’s preferred music or television channel is activated if they visit a space for leisure around lunchtime.
• The light intensity and hue will vary once the system analyzes the room user’s facial expression to determine their feelings [ 29 ].
• If a person lies down on an intelligent bed, it will automatically dim the light, turn on the local light if the person picks up a book to read (turning off the TV), detect the body’s position on the bed, turn it over, and, using this information and the sound of breathing, determine whether the person is sleeping or not.

2.5. Environment—Smart Architecture

2.6. expert system and neural network communication, 3. ai patterns in smart home design features, interactions, and control, 3.1. constant, preemptive safety warnings and security functions, 3.2. voice-activated control system, 3.3. options for remote observation and video surveillance, 4. experience integrating ai technologies with the human environment.

• Equipment for relaxing oneself at home;
• Light modulation apparatus;
• Connected home appliances;
• Command of water heaters and radiators;
• Safety measures and rights management;
• Plants, watering, and other garden needs.

4.1. Refusal of Cloud Technologies

4.2. smart homes within new standards, 4.3. smart home system within alternative approaches, 4.4. smart homes and a healthy environment, 5. case study: smart home living spaces analysis, 5.1. the temperature of comfort in different living spaces.

• Living room: A comfortable temperature between 21–22 °C in winter is recommended for these activities. Accordingly, it is divided into three subzones: A1, A2, and A3)
• Bedroom: This region’s recommended comfort level is between 19 and 25 degrees Celsius. Accordingly, it is divided into three subzones: A1, A2, and A3.
• Kitchen: The ideal temperature ranges from 18 to 22 °C. It is divided into subzones, but only one is permanent A1. The others are only used for a short time.
• Bathroom: The optimal temperature range for this area is between 23 and 28 degrees Celsius. Accordingly, it is divided into two subzones: A1 and A2.

5.2. Spaces Shapes in the Living Area

6. discussion, 7. conclusions and recommendations.

• It should be possible to incorporate numerous tools, sensors, and processes into the house’s technical and intelligent system during project design.
• While designing the home system, security should come first.
• The home system should be expandable and versatile to include future technological innovations.
• The user should be considered while designing the home systems. Therefore, they should be easy to use and intuitive.

Author Contributions

Data availability statement, conflicts of interest.

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Share and Cite

Almusaed, A.; Yitmen, I.; Almssad, A. Enhancing Smart Home Design with AI Models: A Case Study of Living Spaces Implementation Review. Energies 2023 , 16 , 2636. https://doi.org/10.3390/en16062636

Almusaed A, Yitmen I, Almssad A. Enhancing Smart Home Design with AI Models: A Case Study of Living Spaces Implementation Review. Energies . 2023; 16(6):2636. https://doi.org/10.3390/en16062636

Almusaed, Amjad, Ibrahim Yitmen, and Asaad Almssad. 2023. "Enhancing Smart Home Design with AI Models: A Case Study of Living Spaces Implementation Review" Energies 16, no. 6: 2636. https://doi.org/10.3390/en16062636

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Case Study: A Lean Cloud Deployment for Smart Home Devices

A lean cloud deployment for smart home devices.

Efficient IoT solution optimizes interactions between smart thermostats, mobile devices, and cloud services while reducing the cost of network communications by 80% to 90%.

Recent rapid growth in the residential and commercial IoT space introduced unexpected technical challenges; many companies have found that integrating edge computing with the cloud comes with a higher price tag than originally anticipated.

RELEVANT BACKGROUND

IoT solutions call for devices to communicate with one another, sometimes locally and sometimes in remote locations.

One common way to manage this communication is to use the cloud as a sort of central switchboard, with periodic data transfers from devices to cloud storage and subsequent, independent retrieval of this data from other devices.

In many cases this strategy is inefficient and unnecessary, leading to high costs for marginal benefits.

The Challenge

A global smart-home IoT device manufacturer wanted to reduce the amount it was spending on cloud infrastructure, storage, and communications for a line of smart-thermostats.

The existing solution:

• Monitored and controlled smart thermostat settings through a mobile application
• Distributed firmware updates to thermostats
• Required costly and unwieldy cloud infrastructure and storage

Technical Requirements

Our engineers were tasked with building a solution that:

• Within a LAN (such as on a home WiFi network)
• Across multiple networks (such as from a home WiFi network to another WiFi network, or to a phone connected to a mobile data network or a mobile hotspot)
• Supported periodic distribution of firmware updates to thermostats when new software versions were available
• Minimized use of cloud resources as much as possible
• Reduced costs

Solution Overview

A secure peer-to-peer communication mechanism that enables efficient interactions between thermostats, authorized mobile devices, and cloud services

A standards-based solution with no license fees

Enhanced features available via QoS support

Courageous Innovation

Communications Across Networks.  The proof-of-concept demonstration we engineered leverages our open source  OpenDDS  product to support direct communication between thermostats and mobile devices within a residence on the same LAN and across multiple networks via the public internet.

Firmware Updates.  Our approach provides support for efficient distribution of firmware updates using secure peer-to-peer networks.

Minimized Cloud Infrastructure.  By implementing a relay in the cloud and leveraging open source standards for Network Address Translation (NAT) traversal — a technique used by routers to map internal addresses to external addresses — devices communicate directly across the public internet for traffic that's not required to flow to the cloud.

Cost Savings.  Our solution satisfies all performance constraints while reducing the cost of network communications by 80% to 90% from the original solution.

BUSINESS OUTCOMES

Our client stands to reduce annual production and run-time costs from over $1M to less than $200K. This frees up funds for high-value services, such as analytics to reduce HVAC maintenance costs while improving reliability and up-time.

Reimagine the Way You Use the Cloud

Terabytes of data are exchanged and stored in the cloud today, but cloud costs can quickly eat away your profit margin. Architecting an efficient solution requires experience and expertise that is not commonly available.

We have helped clients minimize spend for their infrastructure by intelligently leveraging the cloud and using standards-based open source products, including the OpenDDS framework. In some cases, this can mean up to a 5x reduction in cloud expenditures. We can help you do the same.

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Case Studies

ComfortClick smart home and building automation solutions are installed in 50k+ buildings worldwide. Check out some of the most interesting case studies.

KOSZARÓWKA Villa in Kraków, Poland

Our partner in Poland, BW-DESIGN SP. Z O.O., led by Jacek Wysocki, has successfully implemented an advanced smart home automation system in the KOSZARÓWKA villa. This state-of-the-art project showcases the integration of ComfortClick's Jigsaw PRO server to manage a comprehensive HVAC system, utility consumption monitoring, and data archiving.

Smart Difference Gallery in Jeddah, Saudi Arabia

Our partner, Smart Difference, has successfully implemented an advanced, seamlessly automated system in a state-of-the-art smart hotel simulation gallery.

Residential Home in Beirut, Lebanon

Our partner, Zeelectric, has successfully implemented an advanced, seamlessly automated system in a residential home located in Beirut, Lebanon.

Modern Villa in Da Nang, Vietnam

Our partner, Công Ty Co Phan Ðien Thông Minh BIEN PHÚC, has successfully implemented an advanced, seamlessly automated system in a modern three-story villa.

Jigsaw Server controlling a Passive House

A detached single-family house in Constanta, Romania is now controlled by ComfortClick’s Jigsaw.

Ljubljana Airport new Terminal - Fraport Slovenia

ComfortClick is controlling the new Ljubljana Airport Terminal!

QATAR TWIN DOME - for the FIFA 2022 World Cup

ComfortClick is part of the FIFA 2022 World Cup! We are controlling the 2 inflatable domes covering 2 football fields used by England team for training practice.

Modern Villa in Wroclaw, Poland

Our Premium Installer from Poland Omnidom, has automated a two story modern villa in the city of Wroclaw.

The "SHIP" office and apartment building

Our Premium Installer from Estonia ACDC, has automated a 5000 m2 office and apartment building. The focus was to integrate a reliable automation system, with a simple and easy to use HMI (human-machine interface). ComfortClick bOS turned out to be the right choice.

Our Premium Installer from Israel DiLight Smart Solutions, has automated a shopping center in the city of Ramla, Israel. The main objective of the project was to equip the building with full lighting control, alarm systems and flood sensors.

Our Premium Installer from Poland SmartBMS, has automated a residence in Warsaw. The main objective of the project was to protect the home from flooding, enable easy room management and focus on saving energy.

Tiny Smart Home Merges High-Tech & Off-the-Grid Living

A portable 60m2 smart home that takes just 90 minutes to set up.

Smart Villa in the suburbs of Athens, Greece

Luxurious 1.500m2 Smart Villa in the suburbs of Athens fully controlled via ComfortClick bOS.

World’s Largest Sports Air Dome

The world’s largest sports air dome is fully controlled and automated using ComfortClick bOS.

J.Cano Agrícola KNX irrigation system

Automated KNX irrigation project done in Alméria, Spain. All centrally managed by ComfortClick’s bOS software and server with a fully customized graphical user interface (GUI).

Mykonian Mare Luxury Boutique Hotel

This luxurious boutique hotel on the Greek island Mykonos was equipped with a fully customized ComfortClick bOS graphical user interface (GUI) and can be efficiently monitored and controlled by the hotel’s administration team, give limited control to visitors. The whole system is centrally managed by ComfortClick’s Sledgehammer server.

Smart Apartment Building Mariino Residents

44 apartment units in the most prestigious part of Tallinn, Estonia, equipped with the best devices for efficient monitoring and control, all centrally managed with ComfortClick Z-Wave Gateway.

Euphoria Resort - Hotel in Chania Crete, Greece

This 5-star, 287-room, premium family resort on the Greek island Crete was implemented by Vlassakis Advanced Solution. The fully customized ComfortClick bOS graphical user interface (GUI) provides the hotel administration team a quick and effective overview of the whole complex at a glance. The whole system is centrally managed by ComfortClick’s Sledgehammer server.

TotalEnvironment Villa’s / Apartments – India, Bengaluru

This smart 4.000-9.000 square feet villa/duplex apartment project was implemented by Venbatech India with a fully customized ComfortClick’s bOS graphical user interface (GUI) which provides the most unique experience. The whole system is centrally managed by a Colibri Z-Wave server.

First LEED v4 Platinum Certified Building

Equipped with Jung’s KNX installation and controlled by ComfortClick bOS software, this project was the first in Central and South America to obtain LEED v4 Platinum certification.

IAM - Institute and Academy of Multimedia

IAM is a faculty for multimedia education. Its mission is the development and management of media education programs. This project is centrally managed by a Sledgehammer Controller.

Metal-Cinkara Administrative Building

Metal-Cinkara performs galvanizing services for the Serbian, Macedonian, Montenegrin and Bosnian area. A ComfortClick system was installed in an administrative building which includes business offices and 10 apartment units for employees who are not permanently living in Serbia and come only for a few days. They are all centrally managed by Grinder Black.

Apartment Building Complex Debeli Rtic

The energy self-sustainable apartment complex of Debeli Rtic includes 10 apartment units, concierge’s office, common swimming pool, and lawn with helipad. Everything is centrally managed by a Sledgehammer Controller.

Apartment Building Europe Palace

60 apartment units equipped with the best devices for efficient monitoring and control, all centrally managed by a Sledgehammer Controller.

DBS Smart Air Dome

The automated air dome sports’ arena in Finland is equipped with automatic lighting, heating regulation, air pressure, fan speed, smoke detection, energy consumption monitoring and video surveillance (IP cameras). All of this is centrally managed by the Grinder Black.

ComfortClick

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Wyze automates order fulfillment and improves click-to-delivery speeds by over 50% with Amazon Multi-Channel Fulfillment and Pipe17

The global smart home industry is expanding at a rapid clip, and is expected to grow at a compound annual growth rate (CAGR) of 21.1% from 2022 to 2028 to reach US$380.5 billion.

There is thus an immense opportunity for smart home device retailers to capitalize on this growth – if they can handle the complexity in this fiercely competitive, high-volume, low-margin industry and operate with the utmost efficiency.

One smart home retailer that is always striving to improve its operational efficiency is Wyze , a US-based enterprise that was founded in 2017 with the mission of producing state-of-the-art smart home technologies at an affordable price – making them accessible to a wide range of consumers.

Wyze’s flagship product – the Wyze Cam, which was launched in 2017 and retailed for only US$20 – sold over one million units in its first year on the market, and has sold more than 15 million units since then. The company also manufactures and retails an array of other devices for all areas of the smart home ecosystem, including smart locks, doorbells, robot vacuums, light bulbs, switches, and thermostats.

“ In order to provide the highest quality products and the lowest possible price for our customers around the world, we must be able to continually optimize our operations ,” said Rob Johnson, Principal Ecommerce Technical Program Leader at Wyze, “ And, when the company first started, one area where we saw that we could boost our efficiency was our ecommerce order fulfillment process .”

To effectively manage its ecommerce fulfillment operations, Wyze must be able to:

• Automate and streamline the routing of orders from multiple online sales channels including the company’s direct-to-consumer (DTC) website, Amazon.com, and other ecommerce marketplaces.
• Ensure the order fulfillment process – from online checkout to the customer’s doorstep – runs smoothly and orders are delivered on time, every time.
• Minimize manual effort as well as overhead costs for full-time employees and other resources required for ecommerce fulfillment operations.

To help achieve these objectives, Wyze began outsourcing its order fulfillment to several different third-party logistics (3PL) providers.

However, as Wyze’s business expanded over the years, the scale and complexity of its fulfillment operations grew. And so the smart home retailer started looking for new 3PL partners to handle the company’s increased order volume and new technologies to integrate and automate its order fulfillment process.

In 2021, Wyze commenced its search for a new 3PL provider to help handle its rapidly expanding multi-channel ecommerce fulfillment operations.

After a rigorous selection process, Wyze – which had been selling on Amazon.com for many years – decided to partner with Amazon Multi-Channel Fulfillment (MCF) solution. MCF provides fast and reliable order fulfillment through off-Amazon sales channels including DTC websites, ecommerce marketplaces, and social media stores.

“When selecting a 3PL, the key considerations for us are speed, price, and efficiency. We are always looking for providers who can help us deliver our smart home products to customers faster, reduce our operating costs, and optimize the efficiency of our ecommerce fulfillment process across the different channels we sell through. By partnering with Amazon Multi-Channel Fulfillment, we can leverage Amazon’s world-class fulfillment network and expertise to accomplish these goals,” said Eric Morris, Principal Technical Program Manager.

After Wyze started using MCF in the middle of 2021, they immediately saw improvements in terms of the speed and reliability of their deliveries to customers, and a reduction in the cost and complexity of fulfillment.

With MCF and Pipe17, we’ve been able to automate our order fulfillment process, cut our delivery times in half, and leverage Amazon’s fulfillment network to provide a Prime-like experience for customers – while, at the same time, reducing overhead in terms of full-time employees needed to manage our order fulfillment operations.

Although Wyze’s Ecommerce Operations Team was pleased with this progress, they saw an opportunity for even greater improvement if they automated their order fulfillment process – which still required a lot of time and manual effort for them to run.

To achieve this order fulfillment process automation would require a solution that could integrate the back-end systems that connected Shopify – the ecommerce solution that powers Wyze’s DTC website – with MCF and other 3PLs.

After evaluating numerous order management systems, Wyze selected Pipe17 , an order management system that:

• Provides complete seamless integration of MCF and other 3PLs with a wide range of ecommerce platforms and enterprise resource planning (ERP) systems,
• Automates and streamlines the routing of orders across 3PLs based on available inventory, location, SKUs, and ecommerce website tags,
• Keeps inventory levels in synch across all channels,
• Offers visibility over the end-to-end order fulfillment process from click to delivery,
• Gives seller’s an open API that seller’s partners can use to interface with a seller’s business,
• Eliminates manual order management and prevents stockouts and missed orders, and
• Provides a merchant-friendly solution that is easy to set up and administer.

Commenting on Wyze’s choice of Pipe17 as its order management solution, Richard Wang – a Business Operations Specialist at Wyze – said: “As we were experiencing a lot of growth in terms of order volume on our DTC website, we needed an order management solution that could handle the load. We also needed to automate our ecommerce order fulfillment and inventory management processes, so that we could reduce manual effort and errors. It became crystal clear that we needed an order management solution that could work natively with MCF and integrate our ecommerce website and other back-end systems with MCF – and Pipe17 was able to provide exactly that. Using Pipe17 with MCF has really been a game changer for Wyze, enabling us to integrate, automate, and streamline our entire order fulfillment process.”

After the implementation of Pipe17 with MCF in June 2022, Wyze’s ecommerce order fulfillment operations underwent a total transformation. The company’s ecommerce order fulfillment process (which was previously manual, time-consuming, and labor-intensive) became seamless and automated – allowing orders to flow rapidly and smoothly between the Wyze’s DTC website and MCF.

Since Wyze started working with MCF in 2021, the smart home retailer has been funneling an ever-increasing amount of its orders from its DTC website to MCF – and this trend only accelerated after the implementation of Pipe17. As of November 2022, MCF handles around 75% of the order volume from Wyze’s DTC website – making MCF Wyze’s “3PL of choice.”

Amazon Multi-Channel Fulfillment (MCF) deserves a ton of credit for dramatically decreasing our click-to-delivery times from weeks to a matter of days. Ever since we switched to MCF and increased the volume of orders that MCF is handling on our DTC website, we’ve seen a massive improvement in the speed, efficiency, and reliability of our delivery operations – and our customers really notice the difference.

By using MCF and Pipe17 to manage its DTC order fulfillment operations, Wyze has realized a number of business benefits, including:

• Touchless execution: Wyze’s order fulfillment process is now fast and frictionless, from online checkout to customers’ doorsteps.
• Improved order delivery speeds: With MCF and Pipe17, Wyze has been able to reduce the average click-to-delivery times of customer orders by more than 50%, from 15 days to 7 days. And customers who are close to Amazon fulfillment centers can now receive their orders within 24-48 hours.
• End-to-end real-time visibility: Wyze is now able to maintain real-time visibility over inventory levels and order status and receive immediate notifications whenever there is a problem.
• Reduced operating costs: With the implementation of Pipe17 with MCF (and the increased automation that has resulted from that), Wyze has been able to reduce the number of full-time employees dedicated to ecommerce operations by 50% from 4 to 2 – leading to a significant drop in operating costs.
• Greater customer satisfaction: With more and more orders being fulfilled by MCF, Wyze – which monitors customer feedback very closely on its social media and customer service channels – has seen a surge in positive customer sentiment as a result of the fast and reliable fulfillment services that MCF delivers.

“ Amazon Multi-Channel Fulfillment (MCF) deserves a ton of credit for dramatically decreasing our click-to-delivery times from weeks to a matter of days. Ever since we switched to MCF and increased the volume of orders that MCF is handling on our DTC website, we’ve seen a massive improvement in the speed, efficiency, and reliability of our delivery operations – and our customers really notice the difference. We’ve also received far fewer inquiries from customers about their shipments, and this is a big relief for us ,” remarked Richard Wang.

Eric Morris summed it up: “With MCF and Pipe17, we’ve been able to automate our order fulfillment process, cut our delivery times in half, and leverage Amazon’s fulfillment network to provide a Prime-like experience for customers – while, at the same time, reducing overhead in terms of full-time employees needed to manage our order fulfillment operations.”

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