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4 Service Technician Resume Examples - Here's What Works In 2024

The service technician job space is vibrant at the moment. it's an ideal space to work in due to the diversity of jobs and industries. it is a fair assessment to contend that service technicians are needed in almost every industry. at the elementary level, these professionals handle the technical aspects of the equipment in their domain of work, be it in engineering, it, agriculture, etc. so, how do you make your service technician resume stand out here's how..

Service technicians are required in virtually every industry. The machines and equipment used in various industries need to be frequently maintained, redesigned or repaired to keep them in optimum condition. So, service technicians are a vital cog in the wheel that keeps companies operational. At a basic level, we can define service technicians as skilled professionals who do technical services and repairs.

Due to the diverse nature of industries that need service technicians, the employment outlook is positive. According to TechForce , a nonprofit organization that prepares and channels students into careers as professional technicians, there's a real shortage of technicians. The U.S. industry, for example, requires roughly 260,000 technicians annually against the 48,000 released into the labour force. Interestingly, demand continues to outpace supply year after year. So, there's no doubt that these professionals are in demand.

But more importantly, technicians generally get middle-class pay and have many career development options. Generally, a high school diploma and a technical degree from an accredited learning institution are enough to get you started. According to a U.S. career website, 66% of service technicians have a high school diploma or GED. Only 3% have a master's degree. Often, career progression is based on experience level and skill set.

So, here is how to tailor your service technician resume to stand a good chance of joining this competitive industry.

Service Technician Resume Templates

Jump to a template:

• Service Technician
• Field Service Technician
• Environmental Service Technician
• HVAC Service Technician

Jump to a resource:

• Keywords for Service Technician Resumes

Service Technician Resume Tips

• Action Verbs to Use
• Related Engineering Resumes

Get advice on each section of your resume:

Template 1 of 4: Service Technician Resume Example

A service technician is the go-to person when installations, equipment and machinery need fixing or maintenance. This essentially sums up what they do because these professionals offer different services depending on their speciality. So for a home service technician, for example, their jobs may entail HVAC, electrical and mechanical maintenance, plumbing, and etcetera. This service technician resume template highlights the applicant's duties and responsibilities in their previous workstations. It also showcases their academic credentials and the extra certifications they have acquired in a career spanning 9+ years. Their hard skills have also been highlighted to show their specialities.

We're just getting the template ready for you, just a second left.

Tips to help you write your Service Technician resume in 2024

   add technical skills relevant to the service technician job.

Typically, service technicians are required to have a list of hard skills – it's their measure of expertise and experience. As a rule of thumb, prioritize the hard skills the employer is looking for, as highlighted in the job description. One of the most valuable skills in this regard is experience with preventative maintenance. Include it in the skills section, even if it's not in the job description.

   Tailor your resume to the service technician position

Tailoring your resume to the specific position you're applying for serves two purposes. One, it makes it easier for your resume to go past the ATS screening stage. Two, it projects that you know exactly what you're looking for. Hiring managers generally prefer candidates who've specialized in a specific niche.

Skills you can include on your Service Technician resume

Template 2 of 4: field service technician resume example.

A field service technician is essentially a service technician who conducts field visits or dispatches. When your internet cable is broken, or your electrical/mechanical gadgets stop functioning, these are the people you call. They perform more customer-facing roles intended to improve customer satisfaction, maximize customer retention and increase margins. This field service technician resume example showcases the applicant's conversance with customer service. Their 10 years of experience essentially comes down to problem-solving in various customer-facing roles in the computer engineering sub-industry.

Tips to help you write your Field Service Technician resume in 2024

   demonstrate growth in your service technician promotions.

At this level, the candidate is probably looking to level up into more senior roles. This requires that they showcase leadership and initiative. For senior management roles, hiring managers prefer candidates that can coach and mentor others. So, show how you've been able to work cooperatively with other teams and the impact you've had on those teams.

   Use numbers to demonstrate the impact you had as a service technician

Most of the jobs conducted by service technicians fall in the SMART domain. One of their characteristic features is measurability. It's easy to measure the impact of their work. So, leverage the power of numbers, ratios, and percentages to demonstrate the effect of your work. Consider how this example demonstrates this: "Effectively maintained 50 copiers in 19 different locations in 3 months…." This candidate will create an impact.

Skills you can include on your Field Service Technician resume

Template 3 of 4: environmental service technician resume example.

These professionals predominantly work in healthcare sectors where their job revolves around maintaining a clean and healthy environment. In some instances, they can undertake traditional janitorial duties as well as handling and disposing biological waste. They typically work under an environmental services supervisor or director. This environmental service technician resume focuses on the applicant's professional experience. It highlights their gradual rise from an entry-level janitor post to EST within four years. This applicant also has a solid educational background in environmental studies and is also a certified safety professional.

Tips to help you write your Environmental Service Technician resume in 2024

   continuing education as an environmental service technician.

Probably the best way to catch that hiring manager's attention is by showing that you're continually bettering yourself as an environmental service technician. Skills development doesn't necessarily mean returning to college or university, though this is ideal. Signing up for volunteer opportunities can also signal your desire to acquire more skills and knowledge in your speciality.

   Use keywords aligned with environmental service technician jobs

Marketplace research that analyzed millions of resumes and job postings identified the most important keywords for environment service technician jobs. These are hospital, housekeeping, cleaning experience, manufacturing sanitation, customer service, disinfectant and mopping. If you don't have these skills yet, get them.

Skills you can include on your Environmental Service Technician resume

Template 4 of 4: hvac service technician resume example.

An HVAC tech installs, maintains, and repairs/replaces air conditioners, heating equipment, climate control systems, refrigeration equipment, ventilation units and other air quality systems. This is one of the service tech jobs that are constantly in demand. Among the top skills for HVAC technicians are troubleshooting, customer services, hand/power tool experience, and mechanical skills. This resume template focuses solely on the applicant's relevant work experience as an HVAC service technician. This is ideal because it specifically targets the resume using a title and keywords directly related to the position. The applicant's educational background in Associate Science HVAC Installation and Repair, in addition to the various HVAC certifications, strengthens this resume considerably.

Tips to help you write your HVAC Service Technician resume in 2024

   use hvac-related action words to stress your skills and impact.

This resume uses bulleted sentences that begin with strong action verbs to highlight the applicant's HVAC skills and experience. Power verbs such as "Performed," "Succeeded," "Serviced" and "Completed" frame your accomplishments in a more favourable light and indicate that you are success-oriented.

   Showcase your HVAC-oriented skill set

As a professional with a niche, it may be beneficial to list all your hard skills in that particular line of work. Notice how this resume enumerates the applicant's technical skills and techniques with regard to HVAC servicing.

Skills you can include on your HVAC Service Technician resume

We interviewed hiring managers at top companies that hire Service Technicians, like Google, Apple, and Verizon, to understand what they look for in resumes. Based on their feedback and our expert analysis, here are the most important tips for your Service Technician resume:

   Highlight your technical skills and certifications

Emphasize your technical skills that are relevant to the Service Technician role you're applying for. Be specific about the systems, equipment, and tools you have experience with.

• Skilled in diagnosing and repairing issues with HVAC systems, plumbing, and electrical wiring
• Proficient in using diagnostic tools like multimeters, thermometers, and pressure gauges
• Certified HVAC Technician with EPA 608 Universal Certification

Avoid being too general or vague about your technical skills:

• Good with tools
• Can fix things

   Show your customer service abilities

Service Technicians often interact directly with customers. Hiring managers want to see that you have strong communication and problem-solving skills to provide excellent service.

• Communicated clearly with customers to understand issues and explain repair processes
• Consistently received positive feedback from customers for friendly and professional service
• Resolved complex customer complaints and turned frustrated clients into loyal ones

Don't just say you have good customer service skills. Prove it with specific examples and outcomes.

   Quantify your achievements and impact

Use numbers and metrics to show the scope and results of your work whenever possible:

• Completed 10-15 service calls per day while maintaining a 98% customer satisfaction rate
• Reduced average equipment downtime by 25% by implementing preventive maintenance procedures
• Mentored and trained 5 new Service Technicians who all advanced to senior roles within a year

Avoid making claims without backing them up:

• Completed a lot of service calls
• Reduced equipment downtime

   Tailor your resume to the job description

Customize your resume for each Service Technician job you apply to. Mirror the language and keywords from the job posting, especially any required skills or qualifications.

For example, if a job mentions specific equipment like refrigeration systems:

• Installed, repaired and maintained commercial refrigeration equipment for restaurant clients

Leave out or de-emphasize anything less relevant to the role:

• Responsible for cleaning work vehicles and keeping inventory of parts

   Demonstrate your problem-solving abilities

Effective Service Technicians are skilled troubleshooters. Showcase how you diagnose malfunctions and implement solutions.

Resourceful Service Technician with 5+ years of experience quickly and accurately diagnosing complex equipment issues. Reduced repeat service calls by 30% by thoroughly investigating root causes and implementing robust fixes.

Include specific examples of tricky repair challenges you resolved successfully:

• Restored power to a manufacturing facility during an outage by bypassing a faulty circuit and rewiring the control panel, preventing $50K in production losses

   Highlight your physical abilities and flexibility

Service Technician work can be physically demanding and require flexible hours. Mention your ability to meet these job demands:

• Able to safely lift up to 75 lbs and comfortable working in confined spaces and extreme weather conditions
• Willing to work evening, weekend and on-call shifts to meet customer needs
• Responded to after-hours emergencies for high-priority clients, including a midnight service call to restore heat during a winter storm

Skip details that are less relevant to your core Service Technician duties:

• Cleaned work areas and disposed of waste
• Organized parts inventory and placed supply orders

Writing Your Service Technician Resume: Section By Section

  header, 1. put your name front and center.

Your name should be the most prominent element in your header, typically using a larger font than the rest of your resume. This makes it easy for recruiters to identify whose resume they're reviewing.

• John Smith, 123 Main St, New York, NY 10001, (123) 456-7890, [email protected]

Instead, put your name on its own line, and use a slightly larger font than your contact details:

• John Smith 123 Main St | New York, NY 10001 | (123) 456-7890 | [email protected]

2. Include essential contact details

As a service technician, recruiters need to know how to reach you. Include the following key contact details in your header:

• Phone number
• Professional email address
• City and state of residence

You can include these details on one line, separated by vertical lines or bullet points. For example:

(123) 456-7890 | [email protected] | New York, NY

Avoid including your full mailing address, as this takes up valuable space and is not necessary at this stage.

3. Highlight your service technician title

If you have a specific service technician job title or certification, consider including it in your header. This can help catch the recruiter's eye and show that you're qualified for the position.

For example:

John Smith Certified HVAC Service Technician (123) 456-7890 | [email protected] | New York, NY

However, avoid stuffing your header with multiple keywords or job titles, as this can appear cluttered and make your resume look unfocused.

  Summary

While a resume summary is optional, it can be a valuable addition for service technicians looking to provide context or highlight key details not covered elsewhere in their resume. A well-crafted summary can help you stand out to hiring managers and showcase your most relevant skills and experiences. However, it's important to avoid using an objective statement, as these are outdated and less effective than a tailored summary.

When writing your service technician resume summary, focus on your specific expertise, certifications, and notable achievements. Tailor your language to the job description and emphasize the value you can bring to the role. Remember to keep your summary concise, typically no more than a few sentences or a short paragraph.

To learn how to write an effective resume summary for your Service Technician resume, or figure out if you need one, please read Service Technician Resume Summary Examples , or Service Technician Resume Objective Examples .

1. Highlight your technical expertise and certifications

As a service technician, your technical skills and certifications are crucial to your success in the role. Use your summary to showcase your most relevant qualifications, such as:

• Certified HVAC Technician with 5+ years of experience in residential and commercial settings
• Licensed Electrician proficient in troubleshooting, repairs, and installations
• Experienced Automotive Technician with ASE certifications in multiple areas

By highlighting your specific expertise and certifications, you demonstrate to hiring managers that you have the necessary skills and knowledge to excel in the position.

2. Emphasize your problem-solving abilities and customer service skills

Service technicians often face complex problems that require strong analytical and problem-solving skills. Additionally, they frequently interact with customers, making excellent communication and customer service skills essential. Showcase these abilities in your summary to demonstrate your well-rounded skill set.

Skilled HVAC Technician with a proven track record of diagnosing and resolving complex system issues. Committed to providing exceptional customer service and building strong client relationships. Adept at clearly explaining technical concepts to non-technical individuals.

Avoid generic statements that don't provide specific examples of your skills:

• Problem-solver with great customer service skills
• Excellent communicator and hard worker

3. Include notable achievements or projects

To make your summary more impactful, include specific achievements or projects that demonstrate your value as a service technician. Quantify your accomplishments whenever possible to provide context and showcase the scope of your work.

• Implemented a preventive maintenance program that reduced equipment downtime by 30%
• Consistently achieved a 98% customer satisfaction rating for service calls
• Trained and mentored a team of 5 junior technicians, improving overall team efficiency by 20%

By highlighting your notable achievements, you give hiring managers a clear picture of the value you can bring to their organization and help your resume stand out from the competition.

  Experience

Your work experience section is the heart of your resume. It's where you prove to employers that you have the skills and experience to excel in the service technician role.

In this section, we'll cover the key steps to take to create a compelling work experience section that will get you interviews.

1. Highlight your technical expertise

As a service technician, you need to showcase your technical skills and the tools you've used. Hiring managers want to see specific examples of the equipment you've worked with and the types of repairs you've done.

• Diagnosed and repaired issues with HVAC systems, including replacing compressors, fan motors, and thermostats
• Conducted preventive maintenance on industrial equipment, including conveyor systems, hydraulic lifts, and pneumatic tools
• Installed and configured security systems, including CCTV cameras, access control systems, and intrusion detection devices

Avoid simply listing your responsibilities without providing specifics:

• Responsible for repairing equipment
• Performed maintenance tasks
• Installed various systems

Use our Targeted Resume tool to ensure your resume includes the right technical keywords and skills for the service technician role you're applying for.

2. Quantify your accomplishments

Whenever possible, use metrics to quantify your achievements and show the impact of your work. This helps hiring managers understand the scope of your responsibilities and the value you brought to your previous roles.

• Maintained a 98% customer satisfaction rating by quickly diagnosing and resolving technical issues
• Reduced equipment downtime by 25% through proactive maintenance and repairs
• Completed an average of 12 service calls per day, consistently exceeding company targets

If you don't have access to specific metrics, you can still use numbers to provide context:

• Managed a team of 5 junior technicians, providing training and guidance
• Serviced over 50 different types of industrial equipment across multiple manufacturing sites

If you're not sure if your accomplishments are quantified effectively, try our Score My Resume tool for instant feedback on your resume's impact.

3. Show career progression

Hiring managers want to see that you've progressed in your career and taken on increasing levels of responsibility. If you've been promoted or taken on leadership roles, make sure to highlight that in your work experience section.

Service Technician, ABC Company, 2018-2022 - Promoted to Lead Service Technician in 2020, managing a team of 3 technicians - Implemented a new preventive maintenance program that reduced equipment failures by 30% - Conducted training sessions on new equipment and repair techniques for junior technicians

If you haven't had a formal promotion, you can still show progression by highlighting how your responsibilities have grown over time:

Service Technician, XYZ Corporation, 2015-2018 - Began as a Junior Service Technician, working under the guidance of senior technicians - Within 6 months, was independently handling service calls and troubleshooting complex issues - Became the go-to technician for difficult repairs, based on strong diagnostic skills and attention to detail

When highlighting promotions or increased responsibilities, be sure to bold your job titles so hiring managers can easily see your career progression.

  Education

Your education section is a key part of your service technician resume. It shows employers that you have the knowledge and training to succeed in the role. In this section, we'll break down what to include and how to format your education section for maximum impact.

1. List your highest degree first

Start your education section with your highest degree, such as an associate's or bachelor's degree in a relevant field like automotive technology or electronics. Include the name of the degree, the school you attended, and the year you graduated.

If you have multiple degrees, list them in reverse chronological order, with your most recent degree first. This helps employers quickly see your highest level of education and your most relevant training.

Associate of Applied Science in Automotive Technology Triton College, River Grove, IL Graduated: 2019

2. Include relevant coursework and projects

If you're a recent graduate or have limited work experience, you can strengthen your education section by listing relevant coursework, projects, or skills you gained during your studies. This shows employers that you have hands-on experience and job-ready skills.

However, be selective and only include coursework or projects that are directly relevant to the service technician role. Here are some examples:

• Completed coursework in engine diagnostics, electrical systems, and hybrid vehicle technology
• Rebuilt a transmission as part of a capstone project
• Proficient in using diagnostic tools such as scanners and multimeters

3. List certifications and licenses

In addition to your degree, include any relevant certifications or licenses you've earned. These credentials demonstrate your expertise and commitment to your field, and can help you stand out from other candidates.

Some common certifications for service technicians include:

• ASE (Automotive Service Excellence) certifications
• EPA (Environmental Protection Agency) 608 Technician Certification
• HVAC (Heating, Ventilation, and Air Conditioning) Technician Certification

List the name of the certification, the issuing organization, and the year you earned it. If the certification expires, include the expiration date as well.

4. Keep it concise if you're a senior technician

If you're a senior-level service technician with many years of experience, your education section should be brief. Employers will be more interested in your work history and accomplishments than your degrees from many years ago.

Here's an example of what not to do:

Bachelor of Science in Mechanical Engineering University of Illinois at Urbana-Champaign Graduated: 1985 Relevant Coursework: Thermodynamics, Fluid Mechanics, Heat Transfer, Machine Design

Instead, keep it short and sweet, like this:

B.S. Mechanical Engineering, University of Illinois

Action Verbs For Service Technician Resumes

Action verbs are vital components of any resume. They add poise and strengthen your delivery in the resume and should be used generously. The key to making action verbs work for you lies in following these simple rules:

• - Do not repeat action verbs. Try to use as many different action verbs as possible
• - Replace tired action verbs with unique power verbs, like the ones below
• - Start your bulleted sentences with an action verb. In some cases, you may use an adverb to qualify the action verb, meaning it comes immediately after the adverb. For example, you can say, "Closely monitored the data collection process…."

Here are some action words to use in your service technician resume.

• Re-engineered
• Functionalized
• Transformed

For a full list of effective resume action verbs, visit Resume Action Verbs .

Action Verbs for Service Technician Resumes

Skills for service technician resumes.

Service technicians are highly skilled professionals with hands-on experience and knowledge in their specialities. The list of hard skills they are required to have is virtually endless – that's how diverse this industry is. So when applying for a service technician job, it's better to identify the skills the employer is looking for and tailor your resume accordingly. For example, if you're in the automotive industry, certifications in Collision Repair or Parts Repair mark you out as proficient in your field. For home service technicians, an HVAC certification is certainly an added advantage.

Meanwhile, here are some core skills you can add to your service technician resume to make it stand out.

• Troubleshooting
• Telecommunications
• Technical Support
• Voice over IP (VoIP)
• Wireless Technologies
• Computer Hardware
• Customer Service
• Software Installation
• Internet Protocol (IP)
• Fiber Optics
• Manufacturing
• Continuous Improvement
• Inventory Management
• Maintenance & Repair
• Maintenance
• Electricity
• Electrical Troubleshooting
• Electronics
• Equipment Maintenance
• Microsoft Access
• Commissioning
• Electrical Wiring
• Preventive Maintenance

How To Write Your Skills Section On a Service Technician Resumes

You can include the above skills in a dedicated Skills section on your resume, or weave them in your experience. Here's how you might create your dedicated skills section:

Skills Word Cloud For Service Technician Resumes

This word cloud highlights the important keywords that appear on Service Technician job descriptions and resumes. The bigger the word, the more frequently it appears on job postings, and the more 'important' it is.

How to use these skills?

Other engineering resumes, electronic technician.

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12 Service Technician Resume Examples for 2024

Crafting a resume as a service technician means including specific skills and certifications that show you can handle repair and maintenance work. This guide provides examples and tips to help you present your experience in a straightforward and professional way, whether it's troubleshooting HVAC systems or repairing auto engines. Learn what hiring managers look for and how to describe your technical abilities effectively.

• 07 Nov 2024 - 1 new resume template (Calibration Service Technician) added
• 08 Oct 2024 - 1 new section (Showcase leadership growth) added
• 28 Aug 2024 - 1 new resume template (Lead Service Technician) added

  Next update scheduled for 15 Nov 2024

Here's what the best technician resumes share.

Showcasing Impact With Numbers : You show your impact best by including numbers. Good resumes mention how many tickets closed daily, how much downtime reduced , how many customers served , and response times improved .

Skills Aligned With Job Descriptions : Include skills you have that are also in the job description. For service technicians, add diagnostic skills , circuitry knowledge , preventive maintenance , troubleshooting , and equipment repair .

Current Industry Trends : Stay updated with trends like IoT device servicing . Show you can handle smart technology repairs and understand digital service platforms .

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Service Technician Resume Sample

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Want to know if your resume stands out for service technician roles? Our resume scoring tool gives you a clear picture of where you stand. It evaluates your resume based on key criteria that recruiters in the field look for.

Upload your resume now to get a free, instant assessment. You'll receive a score and specific feedback on how to improve your resume. This unbiased review will help you make your application stronger for service technician positions.

Education section positioning

Place your education section near the top of your resume if you are new to the workforce or have recently completed technical training. This shows employers your relevant qualifications quickly. If you have been a service technician for some time, put your work experience first and then list your education. Remember to mention any certifications or specific training that relates to being a service technician, as these can be very important in this field.

Highlight technical skills

For service technicians, technical skills are very important. Make sure to list your skills with tools, equipment, and technology used in this type of work. Include any certifications or special training you have in your skills section. Experience with specific diagnostic tools or repair techniques relevant to your area of expertise should be clear and easy to find on your resume.

Entry-Level Service Technician Resume Sample

Optimal resume length.

As someone who is applying for a service technician role, you should aim to present your skills and experience concisely. A one-page resume is sufficient if you have less than ten years of experience. Focus on your technical skills and relevant certifications, as these are crucial for the job. Make sure these are visible on the first page and easy to find. This shows you understand what’s essential for the role.

If you have over ten years of experience or your role demands extensive technical expertise, a two-page resume is acceptable. However, ensure the first page captures the most significant points of your career, such as key accomplishments or special projects you have worked on. Remember that hiring managers often skim the first page quickly, so include the strongest and most relevant information there.

Senior Service Technician Resume Sample

Tailor your experience.

Your resume should speak directly to the kind of technician jobs you seek. Talk about experience with repairing, maintaining, or installing the kind of equipment or systems you would work on in the new job. Use simple job descriptions and avoid complicated language. For example, 'repaired heating and cooling systems' shows good experience for an HVAC service technician role.

Electronics Service Technician Resume Sample

Beat the resume scanner.

You need to know how resume screeners work. These are computer programs that look at your resume before a person does. They are called Applicant Tracking Systems (ATS). To make sure your resume for a service technician job gets to a hiring manager, follow these tips:

• Use keywords from the job posting. For example, if the job asks for skills in 'diagnostic testing,' make sure you include 'diagnostic testing' in your resume.
• Be clear about your skills and experience. If you have worked with specific tools or equipment, like 'HVAC systems' or 'hydraulic tools,' list them. This shows the system and the hiring manager that you fit the job.

Service Technician with HVAC Specialization Resume Sample

Match skills to the job.

To show you're a good fit, your resume should echo the skills and responsibilities of a service technician. Think about the tools and methods used in your previous roles that apply here. Hiring managers look for candidates who understand the technical specifics and have hands-on experience.

• Detail your experience with diagnostic tools to show technical skill, like using digital multimeters or hydraulic repair kits .
• Emphasize efficient workflow methodologies you've used, such as Kaizen or 5S , relevant in a service technician role.
• If you’re new to this field, link past work to service tasks. For example, if you managed inventory, mention how it's similar to managing service parts.

Service Technician Supervisor Resume Sample

Essential skills for the job.

When you are creating a resume for a service technician position, it is important to include the right skills. These skills show you are qualified and can do the job well.

Here are some important skills to consider including:

• Mechanical aptitude
• Troubleshooting
• Electrical systems
• HVAC systems
• Diagnostic tools
• Preventive maintenance
• Technical documentation
• Basic computer skills

Use these skills in a dedicated 'Skills' section on your resume. This helps Applicant Tracking Systems (ATS) find them easily. You can also show these skills in your work experience by giving examples of when you used them. This makes your resume stronger and more appealing to hiring managers.

Automotive Service Technician Resume Sample

Use numbers to show impact.

You should show the impact of your work by using numbers . This helps hiring managers see your value. For example, if you reduced repair times , mention by how much. If you made customers happier, mention how many support calls were reduced.

Think about how you have made things faster or easier. Did you improve equipment uptime by a certain percentage? Did you complete 10% more service calls in a month?

Consider how you have saved costs or resources. Did you find ways to save parts or reduce waste ? Did you save the company money by fixing issues sooner?

Even if you are not sure how to measure, think back to your work. Estimate how much time you saved or how many issues you fixed. Use numbers to show your impact and make your resume stronger.

Field Service Technician Resume Sample

Showcase leadership growth.

When you are applying for a service technician role, showing growth in leadership is key. You may have guided a team or stepped up during a project. It's important to let these moments shine on your resume.

Think about times you took charge. Did you train new team members? Maybe you were chosen to lead a safety drill. These show leadership. Below are ways to include these details:

• "Promoted to senior technician after leading a team of four in successful equipment overhauls."
• "Tasked with training initiatives for new hires, improving onboarding efficiency by 30%."

Remember to use numbers to show the impact you made. If you helped increase customer satisfaction, mention by how much. Numbers help employers see your value. They make your experience more real.

Lead Service Technician Resume Sample

Highlighting leadership growth.

When you apply for a service technician role, showing how you've climbed the ladder or taken the lead can be a key advantage. Think about times you've guided a team or been recognized for your work.

• For a promotion, note the new title and the date the change happened. Example: 'Promoted to senior technician in June 2021.'
• If you led a project, mention the scope and outcome. Example: 'Led a team of 5 technicians to reduce repair times by 20%'.

Remember, leadership isn't just about titles. It's also about the ways you've helped others and made the job smoother for everyone. Even if you haven't had a formal promotion, consider instances where you've trained new staff or been the go-to person for complex tasks. These are leadership moments worth mentioning.

Calibration Service Technician Resume Sample

Tailor to company size.

When you're applying to a small company or startup, show you can wear many hats. For example, you might include a line such as 'Skilled in a range of repairs and maintenance tasks, ready to adapt to various roles as needed.' Smaller businesses like Bob's Auto Repair or QuickFix Electronics value versatility.

On the other hand, larger companies such as GE Appliances or Honeywell often look for specialized skills. You could say 'Proficient in HVAC systems, with a focus on energy efficiency improvements.' This shows you have the specific expertise these companies need.

• For small companies: 'Adept at quickly learning new skills and technologies.'
• For large companies: 'Experienced in following structured protocols for service delivery.'
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Service Technician Resume Samples

The guide to resume tailoring.

Guide the recruiter to the conclusion that you are the best candidate for the service technician job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies, tailor your resume & cover letter with wording that best fits for each job you apply.

Create a Resume in Minutes with Professional Resume Templates

• Adjusting, aligning, assembling, calibrating, inspecting, lubrication, and testing of equipment
• Adjusting, aligning, assembling, calibrating, inspecting, lubrication and testing of commercial food prep equipment
• Installation, testing and commissioning of LV/MV equipment, including the programming testing and commissioning of protection relays
• Adjusting, aligning, assembling, calibrating, inspecting, lubrication and testing of commercial food prep equipment,
• Daily cleaning of all floors in the buildings by sweeping, mopping, scrubbing, or vacuuming them
• Performing repairs, including repairing, testing and calibrating of designated product lines
• Maintain hardware lifecycle management, including imaging, deploying, tracking, maintenance, and decommissioning
• Assisting with the detection and recording of possible Problems
• Provide hardware and software support for all supported Personal Computer and Mobile Devices plus associated peripherals
• Performing Incident investigation diagnosis and resolution
• Provide support on single projects and initiatives within scope, budget and timeline
• Performing Incident investigation and diagnosis (including resolution where possible)
• Assisting with the fulfillment of Service Requests
• Provides basic support of telephony and UC systems
• To actively take part and assist in driving their continuous improvement of performance, training and development
• Complete accurate work order paperwork and prioritize work orders in an expedient manner
• Serves customers by establishing rapport, building customer confidence, providing accurate information, and promoting product through point of successful sale
• Serves customers by establishing rapport, building customer confidence, providing accurate information, and promoting products
• Organize, implement and execute company and customer site performance metrics
• Prioritize and manage your daily workload to ensure successful completion
• Manage work order flow to completion
• Basic knowledge of refrigeration and electrical fundamentals. Computer and microprocessor control experience highly desirable
• Ability to demonstrate excellent verbal and written communication skills Demonstrate ability to manage multiple tasks
• Strong organizational skills, positive attitude, and the ability to learn quickly
• Strong organizational skills, positive attitude, and an ability to learn quickly
• Able to respond to customers with courtesy and knowledge, in person and by telephone, applying good judgment and customer service skills
• Knowledge of addressable and conventional fire detection systems would be desirable
• Excellent troubleshooting ability with strong diagnostic and problem solving skills
• Able to multi-task while maintaining quality control and accuracy
• Ability to properly use test equipment, basic hand tools, and electric meters
• Strong problem solving skills and the ability to think on your feet

15 Service Technician resume templates

Read our complete resume writing guides

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• Experience with Windows 7/8 , Android/IOS, Desktop support
• Professional exposure to Routers, TCP/IP, LAN and WAN technologies
• Good understanding of analogue and digital circuits (E1, STM-1, Metro E)
• Great communication skills plus fluency in written and spoken English AND French

Service Technician Resume Examples & Samples

• Assist in generating bike and accessory sales
• Protect company assets through loss prevention techniques
• Communicate with store management to achieve a seamless customer experience and maximize profitability
• Minimum of 1 year bike mechanic experience in a retail store
• Previous experience with various bike components, service tools, and machinery
• Passion for cycling / bicycles
• Ability to build all levels of bikes from the box to a safe, ride ready bike
• Ability to stand and move in an active, team-oriented environment for extended periods
• Commitment to exceptional customer service
• Ability to work a flexible schedule; including nights, holidays and weekends
• Installation of new equipment
• Current welding certification
• Ability to work as a team member on large projects
• Have a current state required elevator license
• Full compliance with all aspects of the Otis safety program

Senior Service Technician Resume Examples & Samples

• 8-12 years Commercial experience
• Technical school training and/or field experience in AC, Heating, Chilled Water Systems, Building Automation controls
• Excellent interpersonal and organizational skills
• Basic computer skills (Word, Excel, etc.)
• Pharmaceutical experience
• Boiler seal experience

Field Service Technician California Resume Examples & Samples

• Provide back up coverage for neighboring service areas as required
• Coordinate ETA's that reflect the branch's desired time for all maintenance, project and IMAC activities. ETA's offered should be the earliest time techs can safely and reasonably arrive on site
• Responsible for compliance with all Asset Management duties including: timely completion of necessary asset transactions, proper packaging of all equipment being returned, timely shipping of all equipment to be returned and maintenance of a complete and up to date shipping log
• Provide technical support to client in a timely manner with little or no disruption to daily customer operations
• Responsible for completing all required inventory activities related to company vehicles and branch transactions
• Accountable for maintaining, updating and familiarity with all service manuals and documentation and for having all tools and parts either ordered or ready for use on client site
• Provide excellent customer service at all times
• Responsible for the scheduling and completion of all van maintenance in accordance with manufacturer specifications
• Must maintain unrestricted internet access at residence (high speed preferred) and must have the ability to print documentation
• Must maintain residence in assigned territory
• Two or more years IT and/or field service experience
• Able to lift and/or move up to 100+ pounds of equipment

Lead Service Technician Resume Examples & Samples

• Prioritize work in an expedient manner, always with an eye on safety
• Previous ski and snowboard tuning work experience – required
• Maintain a working knowledge of ski and snowboard tuning services and machinery
• Ski and snowboard technician certified - preferred
• Responsible for performing quality tunes and repairs to customers’ equipment. Assists with store operations and generating sales
• Complete accurate work orders and prioritizing work in an expedient manner
• Adhere to a all company policies and guidelines
• Maintain all company paperwork according to policy Communicate with store management to achieve a seamless customer experience and maximize profitability
• Explain to guests how to operate rental equipment, safety practices and guest responsibility for the equipment during the rental including lenghth of rental and return options
• ​Previous retail sales experience - preferred
• Responsible for performing quality tunes and repairs to customers’ equipment
• Travel between stores, specified locations, load and unload daily inventory into company vehicle
• Account for all merchandise via a delivery log system
• Operate and maintain standard tools including hand tools, dolly carts, motorized equipment
• Ensure all necessary tools and supplies are kept in stock and safely locked in authorized location
• Document and follow all driving and delivery procedures
• Elevate any safety issues to Management that may occur at a store or designated drop off/pick up locations in a timely manner to ensure that there is neither a loss to the company, or uncontrollable situation with a customer or associate
• Have the ability to properly identify when a ski/snowboard requires a tune, recommend which tune will best benefit their equipment, and be able to sharpen, wax and drill equipment
• A minimum of 1 year service technician experience - required
• Basic computer skills with the ability to learn the register - required
• Successfully communicates Shop Department needs to management as necessary
• Ensures all Shop Department due dates are met, and must communicate with managers if more labor is needed
• Ski and/or snowboard tuning experience
• Previous retail sales and customer service experience, preferred
• Act as a mentor who can train and lead the Tuninig Center Service team with effective communication
• Prioritize work in an expedient manner, always with a eye on safety
• 3 years Service Technician experience - preferred
• Maintain a working knowledge of products and trends within the snowsport industry
• Previous ski/snowboard Tuning/Repair shop and customer service experience
• A dedication to unparalleled customer service. Always going the extra mile and exhausting every opportunity to exceed expectations
• As a member of the Service Center you will be responsible for repairing and servicing of Specialized proprietary suspension, wheels, frames and bicycles
• You will work with the Dealer Service and Quality Assurance teams on frame and bicycle evaluations and repairs when needed. This will include tracking repairs and solutions for quality control purposes. You will record and maintain statistical information of issues, their frequency and resolutions
• The majority of your day will be spent at a work bench working on disassembly, diagnosis and reassembly of returned product, as well as routine service of product
• You work with dealers and consumers to gather information about issues that arise during the model year
• Daily interaction with the Warranty and Customer Service departments
• You will be part of a team that sets the global standard for all Service Centers to follow
• Service center procedures are established, defined and communicated through written documents, emails, the Global Service Site, newsletters and presentations during international training sessions
• You will have the opportunity to interact with many other groups within Specialized, to include: Quality, Warranty, Traffic, Distribution, Product Management, Marketing, Sales and SBCU. Professionalism is key
• You will record and maintain statistical information of issues, their frequency and resolutions
• 3-5 years experience with suspension forks and shocks, wheels, frames and complete bicycles
• Significant customer service experience, preferably in bicycle shops, or other service shop environment
• You should have an in-depth understanding of bicycle suspension, wheel products and complete bicycles, with the ability to assemble, disassemble, troubleshoot and diagnose components
• High level of mechanical ability
• Organization and follow through are a must
• Proficiency with computer programs such as Outlook, Word, Excel. Oracle experience helpful
• Professional, technical, and personable communication skills both written and verbal are critical
• You must have ability to multi-task in a fast paced, team environment, and adapt quickly to changing priorities and objectives
• Deliver service equipment to multiple locatoins in the morning
• Correctly fit rental equipment to DIN specifications and/or snowboard binding specifications
• Clean driving record
• Ski and snowboard technician certified a plus
• Generate sales, and demonstrate and maintain a professional standard of guest service
• Train, coach, and maintain a quality core staff
• Conduct performance appraisals for and coach development of staff on a regular basis
• Maintain all company paperwork according to policies and standards
• Manage operational budget
• 2 years of outdoor industry retail/rental sales - preferred
• Previous snowsport industry experience - preferred
• Excellent communications skills, both written and verbal
• Familiarity with rental and retail POS system
• Passion for outdoor adventure sports
• Positive attitude, required
• Determine customer equipment needs, assist in generating sales
• Provide customers with highest level of service by serving as a knowledgable resource to customers and co-workers
• Remain current on industry products and trends, and demonstrate knowledge of product
• Train, lead and manage associate technicians
• Service and repair guest equipment according to established guidelines
• Determine guests equipment needs and assist in generating sales
• Maintain a clean and safe work area
• Experience using scan tools, following diagnostics and operating scopes/DVOM equipment
• Bachelor’s Degree or any other Higher Education preferred. In lieu of a degree, relevant experience within the Automotive, Luxury, Customer Service or Retail industry
• Experience in a dealership environment and the automotive industry
• Performs journeyman work in the inspection, repair, and service of Tesla electric vehicles
• Support apprentice technicians as needed
• Efficient skills in automotive techniques related to repair and servicing of automobiles
• Perform peripheral equipment and software installs and configurations, as well as wireless and LAN configuration and resolve access issues, and other desktop support functions
• Identify software application, network and hardware malfunctions and take appropriate action to resolve issues ensuring data/system integrity
• Document issues within the problem management system with clear, concise and accurate information; documents troubleshooting process and procedure for each issue
• Develop and maintain required technical knowledge and skills
• To effectively maintain and repair customer laundry and or food equipment with minimum supervision both in the field and at Electrolux Professional Luton if required
• To support and commission site installations as required, to ensure that all are completed to the required standard
• To act as a point of technical contact for Electrolux Professional customers, both internal and external
• To monitor workload and suggest any improvements that would help enhance the performance of the service offering, especially in relation to response time
• To monitor the supplied van stock and suggest any adjustment to the van stock which may help enhance the performance of the service offering especially in relation to first time fix
• To complete all company records and documentation as required in a professional and efficient manner
• To assist the Technical department in developing and managing field troubleshooting guides/techniques and upgrade campaigns as necessary
• To oversee and monitor the quality of service provided in conjunction with the Service Development Manager
• From time to time provide more detailed Service Technical Reports on specific product or customer issues
• From time to time to train customers in the proper operation of the equipment where required
• From time to time to train customers in the routine maintenance of equipment
• To train other service personnel in service of equipment - by a combination of “formal” written and verbal presentation at base and on the job training at customer sites
• To report warranty problems back to the manufacturing company using the appropriate reporting tools
• To undertake other tasks as directed in support of the service organisation
• Responsibilities common to all members of the Field Service Department
• To carry out all activities with proper regard for personal safety and the safety of colleagues and customers
• To conduct business with customers in a professional and courteous manner under all circumstances
• To work in conjunction with Service Managers and Service administration to ensure efficient coverage of customer sites and maintain Electrolux Best in Class reputation
• To keep abreast of relevant product developments and in particular to maintain any product information in an up-to-date and orderly manner
• To ensure that all work and parts are properly recorded and Service Reports are completed and forwarded to relevant Service Coordinators in a timely manner
• To ensure proper control and security of vehicle spares stocks
• To maintain personal and departmental equipment in a safe and tidy state - including the service office and particularly workshop areas
• To identify sales opportunities within customer base by promoting Electrolux Products and Services; also to liaise with the Sales Department on new business opportunities
• PC Literate with knowledge of MS Office and various other IT tools
• Experience in the Commercial Laundry/Food Maintenance Environment
• Appropriate Gas Safe Qualifications for Commercial Laundry/Food Equipment
• A recognized Electrical/Engineering Qualification or similar
• Associates Degree or Technical College Diploma in HVAC or HS diploma/GED and 3 years HVAC experience or Fire Alarm License
• 2 year’s experience with HVAC systems/and or Fire systems
• 1 year knowledge of Microsoft Windows Operating Systems and Microsoft Office Suite
• Knowledge of IT Networking and Typology
• 3-7 years related experience including troubleshooting and delivery of small jobs
• Demonstrated ability to use tools and test equipment
• Knowledge of HVAC systems, Control systems, Mechanical system operation and building facilities. Honeywell Installed Systems Product knowledge - EBI, XL5000, CARE, Comfort Point, PCs and BACnet
• Ability to acquire and demonstrate skills and product knowledge to meet the requirements of the role
• Demonstrated organizational skills with the ability to prioritize and get things done
• Evaluate and modify control loops as well as write detailed analysis reports
• Provide support for other accounts and technicians as required
• Maintain all required site and system documentation Sales Process
• HS diploma/GED
• 5 years experience with BAS / FAS / Security Control Systems
• Must have valid Driver’s License
• Project a positive and confident attitude focused on meeting and exceeding customer expectations Abilities
• Capable of using available analysis tools to solve complex system or process problems
• Capable of developing new PMS for existing and new products
• Design/Engineer solutions to prevent reoccurring problems
• Capable of verifying and calibrating sensors as well as possessing a strong working knowledge of sensor operations and correctors
• Capable of troubleshooting our equipment and customers’ process
• To carry out the servicing on time with reference to the maintenance schedule
• To troubleshoot any technical problem arises at site
• To assist account manager to identify any sales opportunity or improvement work for the customer
• To submit quotation to the customer for the improvement work
• To assist the team leader / account manager & team manager to renew the service contract
• To carry out the warranty servicing for the warranty jobs
• Maintain & update in-house technical literatures
• Assist in admin work and cost estimation for the sales opportunity
• 0 RESPONSIBILITIES
• Services HVAC Controls, Building Automation, Intelligent Fire Alarm and Security Access System
• Able to work overtime to resolve the problems at site
• Performs all services functions within the time-frame given
• Escalates the outstanding problem to the team leader for solution
• Carry out the assignment given by the team leader
• Maintains long term customer satisfaction and promotes customer delights
• Understands and complies with quality standard in place
• Understands and complies with Honeywell policies, procedures and regulations
• Practises safe working habits and adheres to safety regulations in the workplace
• 2- Years and above experience in Controls related service industry
• 2 to 6 years hands on Commercial HVAC Experience
• EPA certification required
• Valid Driver’s License and acceptable driving record
• Complete pre-employment drug test and background check process
• Technical aptitude to perform maintenance, service, and troubleshoot equipment
• Good Electrical and Mechanical Diagnostic Skills
• Ability to complete repairs and required paperwork
• Ability to work independently and self-schedule
• Self-motivated to complete assigned tasks within time constraints
• Driven to succeed and able to work with minimum supervision
• Periodically ‘on call’ for service coverage
• Local travel may required
• NATE certification a plus
• 4+ years industry experience (foodservice or hospitality)
• Mechanical ability (e.g. plumbing, electrical and/or mechanical experience) and problem solving skills to troubleshoot and repair equipment and dispensing systems
• Ability to lift and/or carry up to 75 pounds
• Current and valid driver’s license and acceptable Motor Vehicle Record
• Willing to be on call, off of your regular work times, on weekends and occasional overnight travel
• No Immigration Sponsorship available
• Post-secondary education
• 1+ years route sales experience
• Install service lines to house, equipment, or building in accordance with Federal, State, Local regulations
• Operate service/company vehicles in accordance with company and government regulations
• Troubleshoot propane systems and propane appliances for any problems
• Convert gas appliances
• Perform repairs and adjustments on propane equipment
• During daily interaction with customers communicate clearly and effectively to convey information to new and existing customers
• Deliver propane gas and/or refined fuels as required
• Ability to lift, carry, push or drag hoses and equipment up to 60lbs
• 1 Year of verifiable experience operating a Class B commercial motor vehicle
• Ability to operate in adverse weather conditions, including off road
• Consistently demonstrates cooperative, team-oriented behavior
• Maintain cleanliness and perform minor maintenance on equipment as well as ensure equipment is mechanically sound and in good working order at all times and report deficiencies to maintenance staff
• Must pass pre-employment drug and random drug and alcohol testing
• Must have a good MVR
• No more than 3 moving violations in the last 3 years, 2 in last 2 years, or 1 in the last year
• No more than 1 preventable/at-fault accident in the last 3 years, 2 in the last 5 years
• No DUI, reckless driving, hit & run, suspended licenses, etc. in the past 5 years
• Closely adhere to all safety standards and procedures. Act as a safety champion by intervening when unsafe acts are practiced. Promote / demonstrate safe behavior and practices at all times. Identify gaps in safety standards, protocols, and behavior, as well as safety risks in the operations / environment and implement as appropriate or provide solutions to higher level technical staff and management. Evaluate situations and develop appropriate mitigations to safely complete work scope, including development / approval of Pre-task Plans and defining robust situational isolation protocol
• Effectively gather information regarding turbine issues and performance. Diagnose, recommend, and implement solutions to complex issues to optimize production output. Effectively partner with Field Support as needed to ensure success in performance and issue resolution. Communicate pertinent information to key individuals. Will be regarded as starting point in “significant” turbine issue feedback loop including the generation, refinement, and validation of Best Practices
• May lead 1-2 small projects, demonstrating effective project leadership and delegation
• Promote and foster strong team environment, not only within technical staff, but across partner departments. Assist teammates in accomplishing operational objectives / goals, as well as mentoring lower level technical staff. Will be a champion for change management initiatives and enables team spirit and cooperation
• Strong attention to detail and execution excellence
• Ability to constantly climb stairs and ladders 60-125 meters in height, in order to access work area
• Ability to frequently lift, push, pull, and carry items up to 50 lbs in weight
• Ability to frequently walk, stand, look up/down, balance, stoop, twist, kneel, and bend
• Ability to constantly grip and manually manipulate, often with repetitive motion, items such as, but not limited to, hand tools and turbine parts
• Comfort constantly working in confined spaces and at heights over 100 meters
• Ability to speak, read, comprehend, and write in English
• Ability to successfully participate in all training courses, including controlled decent
• Ability to hear and see, including the ability to perceive depth and distinguish colors, sufficient to perform job functions and use close range radios
• Comfort working remotely in a Turbine as part of a team with limited supervisory interaction
• Ability to work in a respirator, including passing a respirator medical evaluation and fit test (required to be clean shaven) as some assignments may require respirator use
• May assist with or perform basic quality audits of less experienced staff
• Effectively promote strong team environment by assisting teammates in accomplishing goals and mentoring lower level technical staff. Visibly support and promote change initiatives and team spirit and cooperation
• Have core knowledge that is platform specific including troubleshootng and safety hazards
• Be able to train others on turbine operations, conduct maintenance without supervision, and understand the relationship between schematics and the systems
• Internal candidates must be certified to Task-Based Certification (TBC) level 200
• Acts as a safety role model, encourages and recognizes others completing safe acts and intervenes when unsafe acts are being practiced. Adheres to all safety standards and procedures. Identifies gaps in safety standards as well as safety risks in the environment, implements effective risk mitigation and provides recommendations to higher level technical staff and management
• Independently initiates and performs most work tasks as well as follows defined instructions and maintenance schedules, executing plans as directed and performs according to written and verbal instruction from higher level technical staff
• Effectively promotes strong team environment through assisting team mates in accomplishing goals as well as mentoring lower level technical staff. Visibly supports and promotes team spirit and cooperation, and supports change initiatives
• Proactively looks for improvement opportunities to job appropriate processes and procedures and communicates through appropriate channels or implements improvements using the appropriate control management protocol
• Interfaces with customer and may respond to customer inquiries. Will refer complex customer inquiries to higher level technical staff or manager. Demonstrates strong customer focus at all times
• Performs other tasks as assigned
• Conduct timely scheduled maintenances, respond and troubleshoot turbine issues
• Always ensure and promote safe working practices
• Be dependable, i.e. accurate, detailed and have good observations skills, follow complex technical instructions in English and improvise, when necessary, in order to complete work successfully and of the highest standard
• Continuously identify potential troubles in the Wind Turbine Generators (WTGs) and actively contribute to operation improvements to help us build a brand worthy of reliable services and high performing turbines fleets
• Understand each work scope, read and validate necessary service work instruction
• High School graduate; Bachelor Degree an advantage
• Background in Electrical or Mechanical experience preferable
• Working experience in handling SCADA, GFRP an advantage
• Not limited but advantage to have high voltage, operating cranes or forklifts experience
• Has a valid driver’s license in Japan
• Service and maintenance, trouble shooting for wind turbines
• Wind turbine installation and commissioning
• Take care of spare parts, consumable, tools and vehicles
• Responsible for the safety on site under QSE principle
• Complete required reports by using platforms and ERP systems like SAP
• Keep connection and communication with customers and the company
• Obtained technical education in Electric Engineering, Automation or Mechanical Engineering
• At least 3 years related working experience, preferably in wind industry or service business
• Able to read and write English
• Perform quality / performance audits of less experienced staff, processes and environment, identify gaps, and either take appropriate action or make recommendations for areas of improvement
• Perform advanced level operational wind turbine maintenance and/or installation tasks as discovered or assigned, including proficient operation and use of specialized tools and diagnostic processes (e.g. data logger, Vestas Turbine Monitor, boroscope, thermal imaging). Document turbine issues as required and enter data into the company system (e.g. SAP). Interface and manipulate turbine control and mechanical systems to safely conduct service and/or installation tasks
• Independently execute and perform most work tasks according to general direction and operational objectives. Review site level documentation, processes and procedures, and schedules for applicability and accuracy, submitting recommendations to appropriate project, site, or department managers
• This role will require travel and working overtime, including working a flexible and variable work schedule as needed to meet business objectives
• Ability to demonstrate strong working knowledge of all relevant industrial safety practices / protocols including situational energy isolation and risk mitigation
• Able to effectively collaborate with employees at all professional levels, perform as a champion for change management initiatives, and respectfully follow supervision
• The Service Technician will be actively involved the installation, operation, and maintenance of Wind Turbine Generators (WTGs) at one or more of wind farms in Taiwan
• Attributes we are looking for
• Team player, accountable, dependable, proactive, accurate, professional
• Bachelor Degree required, preferably Engineering
• Able to read, write, and communicate in English
• Familiar with Windows OS and MS Office, SAP would be beneficial
• Possess a valid driving license in Taiwan
• Electrical and mechanical operations
• Responsible for a frictionless operation of our turbines and use of our systems like Condition Monitoring / Remote Control
• Creating follow-up orders
• Comply to Vestas’ and client’s procedures, processes, policies and instructions, including Health & Safety
• Directly reporting to Technical Teamleader Region 3
• Completed electrical or mechanical degree, Dutch MTS (electrical background is preferred)
• Minimum 2 years of mechanical and/or electrical experience, preferably with high voltage
• Good English and Dutch are mandatory
• Basic knowledge of MS Office and driver's license (class B)
• Living in the area of Bergen op Zoom or willing to relocate on own expense
• Flexible attitude, ready to work longer hours if needed and to perform a weekend duty on rotation. Occasionally, assistance might be required on other nearby sites
• Responsible for servicing products and equipment on assigned projects and ensuring customer satisfaction
• Identifies, analyzes, diagnoses, and repairs systems and products at customer’s location
• Documents all service related activities
• Provides re-training and follow-up training at customer sites
• Inspects vehicles by checking vehicle condition and literature supplies. Maintains vehicles by keeping records of service manuals, scheduling, and completing repairs and maintenance service
• Minimum basic knowledge of control systems, electrical network
• Experiencein serviceat industrial cooling (water chillers)is required with min. 2 years of experience
• Ability to work alone
• English knowledge is advantage
• PC operator skills
• Good communication skills - customer focused
• Will receive service calls from our Service Resource Center, including brief description of equipment/system malfunctions
• Maintain a clean and safe work area. Pick up and properly dispose of all trash associated with SimplexGrinnell tools and equipment at the end of each work period so as to prevent damage or loss
• Will be required to be "On Call"
• Service Technicians diagnose problems and perform service and repairs on electronic fire alarm systems and other related building system products at customer sites
• Follow prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices and bulletins, modification notices, etc. to repair equipment
• Exhibit effective customer service skills by consistently communicating with staff and customers to ensure customer satisfaction
• Obtain customer signature upon completed service call assignment
• Deliver a high class customer experience by providing a high standard of customer service, including problem solving whilst building customer relationships and identifying sales opportunities from which you can earn personal reward
• Cover emergency call outs if required
• Excellent communication and relationship building skills
• Hold a full UK driving Licence
• Working with us to create a Zero Harm environment by maintaining a safe and secure work place and adhering to safe practices
• Carry out all routine maintenance on fire and security systems
• Ensure all tools and spares are correct and stock levels are maintained utilising organisational skills
• Previous industry experience and electrical knowledge would be desirable
• Experience servicing Fire Alarm, Intruder, CCTV and Access Control Systems is preferred
• Be skilled in fault diagnostic and repair
• Be reliable, trustworthy, self motivated with the ability to work alone as well as in a team
• Qualified as an Electronic Engineer/Electrician or 17th Edition Electrician desirable
• To provide a high level of maintenance and customer care
• To promote the company’s excellent service levels and reputation
• To liaise with the Regional Service Manager and the Customer Service Advisors/Administrators to ensure smooth operations for the company
• To carry out routine maintenance on all disciplines (after training)
• To ensure all Health and Safety requirements are adhered to at all times
• To cover emergency call outs if required
• To ensure tools and spares are correct and the stock levels are maintained
• To ensure company vehicle is serviced, maintained and cleaned
• To carry out specific duties as directed by the company’s management, from time to time
• Sound technical knowledge of Fire & Security products and systems
• Good understanding of BS, NSI (NACOSS) BAFE, FETA and IEE Requirements
• Good knowledge and understanding of Health and Safety requirements
• Communication, organisational and inter personal skills
• Perform service activities on electrical fire alarm systems, access control and security systems
• Troubleshoot systems and perform necessary repairs
• Service panels with up to 32 zones with minimal supervision
• Read and interpret blueprints, diagrams, submittals, specifications, software/systems, programs, schematics and operational/product manuals
• Evaluate and diagnose equipment that requires servicing as well as troubleshoot problems
• Provide specific solutions and recommendations to customers on the most efficient and cost effective methods to return equipment to working order
• 2 or more years of experience as Service Technician within the Fire Protection or related industry
• Completion of a Canadian Fire Alarm Association (CFAA) certification or equivalent provincial certification
• Demonstrated high level of customer service
• Ability to present information through the spoken or written word, read and read and interpret complex information
• Possess a valid motor vehicle license (Class G)
• Exhibit effective customer service skills, by consistently communicating with the Service Dispatcher, A&D Service Manager, and our customer to ensure complete customer satisfaction
• Must adhere to all OSHA and SimplexGrinnell safety policies and procedures
• Ability to read and interpret blueprints, diagrams, and specifications used in installation activities
• Perform service and repairs on electronic fire alarm systems and other related building system at customer sites
• Service, troubleshoot and install many different manufacturers equipment including Simplex and Tyco products
• Read and interpret blueprints, diagrams, submittals, specifications, schematics, operational product manuals, and system software programs
• Manage daily call activity, as required by the customer’s request, assist customers with all questions and concerns in a timely and professional manner
• Service Technician I Employees responsible for the execution of service schedules including routine servicing, inspection, and up sell to successfully complete projects while exceeding customer’s expectations
• Applies knowledge of broad work area procedures and activities
• Applies attention to detail and task accuracy
• Selects appropriate procedures to resolve problems which may involve uncommon variations
• High level of support to sales team by doing all we possibly can to support their efforts with demo products
• Very clearly show and understand the importance of demo products being maintained to high standard to ensure good and professional demos
• Always be a part of the solution to secure the next sale. Be ready to help sales team to perform the best possible demo
• Try to foresee any challenges and overcome these, both for own tasks but also for our customers and sales team
• Educated electrician, electronic engineer or similar background
• Good understand of mechanically components
• Engage in team meetings to drive performance improvements
• Achieve monthly service performance metrics
• Take complete ownership of the service call while on-site resolving issues following call handling and call closure procedures consistently, and promoting a high quality of service
• Prioritize calls and act decisively on behalf of the customer
• Responsible for follow-through to ensure call completion
• 3-5 years of experience in electronics, and strong electromechanical troubleshooting ability
• Successful completion of 240 hours of product training is required
• Strong PC and TCP/IP diagnostic skills are required
• Ability to navigate the Internet and internal documentation to locate solutions
• Understanding MS Windows functionality, and basic PC hardware troubleshooting fundamentals
• Must be able to read blueprints and schematics
• Strong risk management and organizational skills
• Demonstrated ability to receive direction from and provide assistance to other team members
• Demonstrate initiative by escalating and resovling issues at the service call level
• Strong customer service skills required. Must be able to maintain a positive interaction with the customer during a service call
• Ability to attend customer meetings and conduct customer training (i.e. setting passwords)
• Strong selling skills, including the ability to identify and suggest basic and complex system enhancements to customers when appropriate
• Diploma holders and above in Electrical or other Engineering or relevant technical discipline, preferably with 2 years of relevant working experience
• Intermediate IT knowledge including IP networking, Microsoft Office, Internet and Email
• Meticulous, well organized and with great ability to analyze and solve problems
• Customer centric, strong customer service mindset
• A good team player with commitment and initiative
• Could be assigned to lead a team of technicians to fulfill jobs assigned
• Liaising with customers to resolve complaints cases
• Assist or involve in schedule planning & prepare reports for management’s review
• Any other duties as deemed necessary from times to times

Advanced Service Technician Resume Examples & Samples

• High school diploma with minimum 4 years of technical experience or equivalent military experience
• 5 years HVAC controls (programming/configuration), fire alarms, security, direct digital controls (DDC) systems and/or computer IT
• Experience in ComfortPoint Open (CPO), Tridium, Enterprise Building Integrator (EBI), HC900, XL5000/Care, Digital Video Manager (DVM) and some older DDC controllers preferred
• Readjust equipment, repair or replace inoperative equipment and test for operation
• Coordinate inspections and/or installations with police, fire departments, or other appropriate agencies
• Service and repair Commercial security/Fire Alarm/CCTV/Card Access systems
• Minimum 2 years experience installing and inspecting/repairing Tyco Integrated Security or comparable product line
• Electrical/Electronic background
• Health and Safety competencies required: Manual Handling, COSHH, Personal Track Safety (can be provided if not trained)
• Understanding of the Health and Safety at Work Act, Pass medical examination including drugs and alcohol screening
• Excellent understanding of English language (written and verbal)
• Will be qualified through an apprenticeship programme to NVQ level 3 or above or equivalent demonstrable experience in mechanical / electrical / electronic engineering
• Previous experience in a similar role within the rail industry
• Experience of Electrostar units or other modern EMU’s an advantage
• Natural Gas/Biogas internal combustion engine maintenance
• Service and maintenance on natural gas/biogas power plant systems
• Interpreting equipment specifications
• Identifying parts needed for given maintenance tasks
• Coordinating multiple activities
• Time keeping
• Keeping maintenance records
• Operating procedures
• Maintenance procedures
• Maintenance techniques
• Health and safety standards
• At least 5 years of experience as a Service Technician or similar position
• 7-10 years as a Service Technician for NG/Biogas engines
• Fault diagnosis and troubleshooting
• Ability to read wiring diagrams
• Piping and instrumentation diagrams
• Power plant operations
• Experience on CAT and MWM engines
• Experience on Jenbacher is also a plus
• Must have the ability to travel, drive a company vehicle
• Carries out the duties of Plant Operator when requested by Supervision
• Relieves Plant Operator during sick and vacation days
• Relieves Plant Operators from call out duties as assigned by Supervision
• Performs all pre-overhaul activities prior to beginning assigned tasks
• Responsible for having the correct tools for the job at hand
• Responsible for keeping all tools in a safe use condition
• Responsible for having all torque and precision devices calibrated
• Responsible for all reports and maintenance activities associated with the maintenance being performed
• Suggests changes in working conditions for safety and/or use of equipment to increase efficiency of the Plant or work force according to Company policies and procedures
• Maintains daily log of activities, hours worked, driven, and activity
• Interprets Company policies to workers and enforces safety regulations
• Ensures all cutting and welding, confined space and lock out/tag out devices are used and maintained while work is being performed
• Maintains time and production records according to company policies and procedures
• Analyzes and resolves work problems or assists workers in solving work problems
• Demonstrates professionalism in all activities to encourage personnel within the Plant to do the same
• Ensures work area is maintained in a safe, neat and orderly appearance
• Responds to equipment malfunctions on off hours as needed
• Informs Supervisor of any problems or concerns
• Perform assigned maintenance duties during plant shutdowns
• Performs miscellaneous jobs as assigned
• Partner with restaurant and hospitality managers to offer comprehensive service solutions for commercial cooking, refrigeration, warewashing, and other specialty food service equipment
• Demonstrate your mechanical aptitude, troubleshooting skills and ability to read diagrams and schematics
• Drive your income through quarterly bonuses by meeting efficiency and productivity goals
• Ability to frequently kneel, bend, squat, push, pull , reach, and occasionally lift and carry up to 70 pounds
• Ability to work with moving mechanical parts, pressurized steam equipment, open flames, heated surfaces, liquids, and risk of electrical shock in damp, humid, or freezing conditions
• Ability to work on ladders, roofs, and in rare cases, high, precarious places
• Test, calibrate verify system and peripheral devices. Testing to be performed according to all applicable standards and codes (e.g. ULC536)
• Update Customer drawings/documentation with any configuration or model changes
• Ensure all assigned Preventive Maintenance tasks are completed in the time allotted and the month scheduled
• Be responsible for Honeywell assets such as Tools, proprietary Software, site database info etc
• Attend and complete training programs as required
• Technical College Diploma in HVAC/Electronics or HS diploma/GED and 3 years HVAC experience
• 1 year Microsoft Windows Operating Systems and Microsoft Office Suite
• Knowledge of Control systems, Mechanical system operation and building facilities. Honeywell Installed Systems Product knowledge e.g. EBI, XL5000, CARE, ComfortPoint, PCs and general network knowledge. (For HVAC TECH)
• Perform Refrigeration equipment upgrades as directed
• Travel to customer site, interact in a professional manner
• Troubleshoot, diagnose and repair customer’s refrigeration and lighting equipment
• Must have a current and valid driver’s license
• 5+ years industry experience preferred
• Effectively communicates verbally and in writing with customers and co-workers
• Works with Service Coordinator on ordering and gathering parts and supplies necessary to complete installations and repairs
• Daily travel to customer sites, occasional overtime, and sporadic on-call emergency service is required to meet customers’ needs
• A High School Diploma or equivalent and 3-5 years of trouble shooting industrial /commercial mechanical systems
• Operating knowledge of Microsoft office software and working proficiency with hand heldcomputer (i.e. Smartphone, iPad)
• First years of post qualification experience in a service / engineering or similar position within the biopharmaceutical market
• Relevant technical apprenticeship or craft equivalent in order to perform a service on a filtration, separation and purification system/equipment in the biopharmaceutical industry
• Relevant technical qualification to perform the service on the respective equipment/system. Detailed knowledge of apertures, fittings, valves, measuring devices and electrical installation is a must
• Cross trained in electrical / instrumentation / mechanical is essential
• Fluent in German & English; French & Russian will be recognized as additional value
• Compliant confirmation and failure analysis of systems and accessories returned for service
• Logistical and administrative support of external vendor system repair
• Repair of RF systems and associated accessories
• Repair of Laser systems and associated accessories
• Repair of IPL systems and associated accessories
• Run validated final test on repaired systems
• Accurately document all service activities and generate service reports
• Perform backup technical phone support as a backup to the customer support group
• Adhere to all Solta and GMP regulated procedures and processes
• Build/design text fixtures used to service and test systems
• Phone technical support for external and internal customers
• Service documentation
• Minimum 2 year degree in electronics, engineering or equivalent experience
• Minimum 6 years of service or engineering experience preferably in a medical device, quality regulated environment
• Ability to read and troubleshoot basic electronic schematics and circuits
• Ability to read mechanical drawings
• Familiarity with Word & Excel
• Ability to assemble tools or products with minimal documentation
• Ability to work with oscilloscopes, DVM, calipers and hand tools
• Ability to troubleshoot and investigate the root cause of problems
• Good English skills with effective verbal, writing and reading abilities
• Organized and dependable
• Candidate should be a strong team player with the demonstrated abilities and willingness to wear “multiple hats” and perform a wide range of tasks (from menial to analytical) within a dynamic environment
• Acts as a mentor to level 1 Service Technicians
• Conducts Engineering Analysis
• Prepares Service Reports & Technical Reports
• Provides findings & recommendations based on units checked
• Generates Billing of Materials
• Incorporates Milgard's vision and values into day-to-day activities and behaviors; guides and motivates others to remain committed to the Milgard philosophy
• 5% Team Building and Support
• A minimum of three years prior customer service experience required
• Excellent written and oral communication skills and customer service skills
• Knowledge of test equipment, multi-meter, digital analyzer, and commissioning devices
• Capable of performing physical labor to include carrying and moving equipment and tools up to 50-70 lbs
• Demonstrate a high level of customer service
• Maintain truck inventory to ensure timely response to customer needs
• Retain any licenses that are required by National, State and Local codes
• NICET Level II certification
• Ensure all GEM owned equipment is kept operational and in compliance with state regulations
• *Pass a company issued drug test and agree to random testing as regulated by the Human Resource representative***
• *Pass a company background investigation***
• Provision of installation, commissioning and service on instrumentation in accordance with customers and company procedures and instructions
• Diagnosing technical problems, determining corrective actions, and repair products and/or systems via remote or on-site service
• Maintaining and developing a high level of customer satisfaction while actively seeking opportunities for the sale of company products and feedback leads to the sales department
• Maximizing profitability of each job
• Keeping up to date with techniques and technologies in the process instrumentation / process control industry
• Providing assistance via service calls during and after hours as necessary
• Phone support
• Applies safety rules and safe practices as well as environmental responsibilities. Reports unsafe practices and incidents
• Contributes to customer satisfaction by executing Service work according to customer order and expectation
• Conduct routine repair, diagnosis, service, support and upgrades to all Thermography Systems products
• Assist Engineering in development and implementation of system upgrades, ECO's, and new product implementation. Provide detailed product feedback so that corrective action can be implemented
• Develop standard repair and maintenance procedures which will be documented to company and ISO 9000 standards
• Provide technical support in the development of customer service spare parts inventory, including establishing requirements for contents and quantities
• As required, effectively provide customer support via telephone or email regarding technical repair issues
• Provide accurate repair cost estimates
• Participate in the development and implementation of training courses
• Support the servicing of demo, rental and trade-in equipment
• Support annual Inframation conference and international training seminars by attending them as needed
• Requires a minimum of 3-5 years prior work experience in a related field
• Requires an AS degree in electronics or equivalent
• Strong electro-mechanical troubleshooting skills, proficient with using electronic test equipment required, e.g., oscilloscopes, digital voltmeters, and signal generators
• Proficiency in Microsoft Office, Word, Excel, Outlook
• Good interpersonal communication skills
• 1-3 years prior experience servicing thermal imaging equipment preferred
• While performing the duties of this job, the employee is required to sit, stand, walk, climb, bend, crouch, use hands and fingers to push, pull, carry, reach above head and lift and lower over 80 lbs. The employee may also be required to work at heights and outside in all types of weather conditions
• Ability to understand and become proficient in provided safety training programs and follow all workplace safety standards
• Personal Protective Equipment, Fall Restraints, Confined Spaces, Blood borne Pathogens, Hazardous Materials, Lock Out/ Tag Out, safety requirements on job specific machines
• Final check out of plants and related equipment in Final Assembly
• Communicate proficiently with customers and dealers to ensure that business relationships are maintained
• Assist during customer plant start ups in order to gain an understanding which will allow you to perform start ups individually
• Work in Final Assembly and Electrical Departments to gain an understanding of CON-E-CO equipment
• All other duties and responsibilities as assigned
• High School Diploma or Equivalency Degree required
• Effectively use JDE for parts order entry and research
• Interact and work with other departments to achieve a common goal of delighting the customer
• Basic understanding of computers and phone systems
• Able to travel on short notice and for extended periods of time; including international travel as needed
• Basic knowledge of hand tools
• Able to work required hours and dependable work attendance
• Ability to read and interpret AutoCAD drawings
• Works independently or in a team environment without supervision
• Communicates effectively and professionally with supervisors and customers regarding repairs
• Do building & equipment maintenance, general housekeeping
• Qualified mechanical experience
• Be go to person in areas of expertise (Electrical, HVAC, Slide Out, Pneumatics & Body Repair)
• Assists customers over the phone with technical issues and/or questions
• Truck and Coach Licence "310T" certification is needed
• EPA certification for the handling of refrigerant; (a good +)
• Diagnose and repair Electrical. HVAC, suspension, Pneumatic and Brake Systems
• Act as a worthy representative of Prevost at all times
• Comply with the quality and safety standards of the organization
• Provide customer service while upholding the level of performance and quality and quality of the motor coach to ensure repeat business and continued loyalty of our customers
• Diagnose and repair customer equipment
• Pass required aptitude test
• Go to type person in areas of expertise
• Under direct supervision from higher level technical supervisory and/or management staff, the Technician I utilizes skills and training to perform maintenance and/or installation work on assigned wind turbines at a basic level. The Technician I will follow specific schedules and procedures including safety protocol, turbine service and/or installation processes, and other direct and detailed verbal and written instruction. The Technician I is regarded as the “entry-level” team member on the technician team and will have minimal customer interface
• Closely adheres to all safety standards and procedures. Identifies risks and gaps in safety execution in the operational environment and either stops work / escalates or implements defined and appropriate mitigation methods with appropriate oversight
• Demonstrates risk-averse safety behavior at all times. Provides recommendations to higher level technical staff and management regarding everything safety
• Encourages and recognizes others completing safe acts and intervenes when unsafe acts are practiced
• Demonstrate ability to work independently and/or on a team with minimal supervision
• Ability to demonstrate proficiency with Microsoft Office , Internet Connectivity, uploading and downloading files
• Industry Certifications (A+ or N+)
• Mechanical Background (gears, pulleys, belts, chains, motors, clutches, drive systems)- Computer skills
• Experience or formal training in AC-DC electrical/electronics required
• Functional knowledge and application of a multi -meter
• Demonstrates behaviors, which support the Key Success Factors: Accountability, Adaptability & Customer 1st
• Role Competencies: Innovation/Creative Thinking; Problem-Solving/Judgment; Achievement Orientation; Listening/Understanding/Responding
• Two year Electronic Technologist diploma is desired
• Previous technical CATV and/or Telco experience would be an asset
• Must have a valid driver's license with a safe driving record
• Must be able to lift and move equipment (approx. 80lbs) and work on ladders/poles at heights up to 40 feet
• Willing to work flexible shifts and schedules; days, nights and weekends
• Willing and able to work in adverse weather conditions
• Must have good to exceptional P.C. troubleshooting skills
• Day to day servicing, calibrations and maintenance
• Achieve, measure and report on performance indicators and site service objectives within a continuous improvement environment
• Monday to Friday Roster with some weekend work as required
• Mechanical Trade qualification (essential)
• Experience in Electricity or Maintenance Industry
• Flexibility in working hours (on call roster)
• Ability to work at heights
• Perform disassembly, repair, assembly and troubleshooting on various types of valves
• Must be able to read and interpret various drawings and schematics, customer specifications and IOMs
• Perform receipt inspection of various valves and parts being able to verify and match incoming material with customer and Pentair Valves & Controls receiving documentation
• Respond to customer inquiries as required, including troubleshooting
• Inputting of data into inspection data base
• Generates repair estimates
• Provides service in the field at client locations
• Must be customer oriented willing to work overtime as required. Understanding this may involve evening and weekend call in, often times with very little notice
• Self-starter that can work with little or no supervision
• Capable of performing physical labor
• Valid Driver’s License with good driving record
• Directly reporting to Technical Teamleader Region 2
• High safety awareness
• Minimum a few years of mechanical and/or electrical experience, preferably with high voltage
• Living in the area of Leiden or willing to relocate on own expense
• Occasionally, assistance might be required on other nearby sites
• Ensure all assigned preventive maintenance tasks are completed in the time allotted and the month scheduled
• Respond to and resolve Emergency Service Calls as required, in accordance with customer contract deliverables
• Act as a mentor to junior technicians
• Promote, build and maintain good customer relations
• Carry out hazard and risk assessments for all tasks according to Honeywell policy and regulatory requirements
• Be responsible for Honeywell assets such as tools, proprietary software and site database
• 2 year Technical Degree in Electronics, Networking or HVAC or High School Diploma/GED and 3 years of experience working with HVAC, fire alarm and/or security systems
• Associate's or Bachelor's Degree in Engineering Technology
• Independent and self motivated
• Strong work ethic and a desire to learn new skills
• This position is to provide a complicated level of technical support and highest level of customer service while servicing, inspecting and / or installing SimplexGrinnell and other multi-vendor products
• Carry/move equipment and tools weighing up to 40 pounds Perform work in unusual and sometimes difficult positions such as climbing ladders, scaffolding and high lift equipment up to 40 feet or more
• Maintain a clean and safe work area Pick up and properly dispose of all trash associated with SimplexGrinnell tools and equipment at the end of each work period so as to prevent damage or loss
• Will be required to be "On Call” working alternate shifts or weekends to meet customer installation requirements
• Utilize proper tools to align, drill and secure components with correct bolts and torque specifications
• Understand the principle functions of ac systems
• Facilitate customer installation training
• Serve as customer liaison and provide technical support
• Install and repair factory OEM and aftermarket air conditioning and heating units
• Follow detailed work instructions and standard operating procedures
• Ability to perform all required assembly operations in designated work area
• Ability to interact with customers / customer representatives in a professional manner consistent with company practices
• Ability to direct work activities of other associates in designated work area and provide detailed instructions related to assembly tasks
• Strong troubleshooting and problem solving skills in related work area
• Ability to multitask on various jobs while upholding the production schedule
• Works closely with support departments ensuring all parts and consumables are on schedule as needed by the production team
• Works closely with Electricians to assist in preparation of various assembly parts related to Electrical subassembly/prewire
• Works closely with production team and Engineering to maximize labor efficiency and reduce redundant work
• Introduces and implements new ideas to production team, follows through with those ideas seeking positive results
• Works safely and efficiently to produce a high quality product with minimal downtime jeopardizing quality and safety
• Three to five years or more related experience
• Demonstrate experience using various power and pneumatic tools
• Basic Math, ability to convert from domestic to international numbers, ability to convert fractions to decimals and vice versa
• Ability to read and decipher blueprints from Electrical, Assembly and System Engineering
• Basic computer skills and knowledge of common business software platforms and programs
• One year certificate from college or technical school
• Relevant qualifications
• Valid Drivers Licence
• Minimum 3 years Technical experience
• Fault finding capabilities with experience in IDS and DSC alarm panels
• To carry out modifications and installations when required
• Repairing and maintaining pneumatic systems
• Tracking and storing the department's inventory, including spare parts
• 5 GCSE, NVQ 3, ONC/D. Apprentice Trained
• Recognized qualification from a vocational school or college with a focus in the Mechanical or Electrical field3+ years apprenticeship or equivalent experience in the Mechanical or Electrical fieldExperience of high voltage switching
• Experience with machines especially packaging machines
• Able to fault find on electrical/pneumatic systems and motor controllers/inverters
• Excellent customer facing skills / customer focus
• Experience in installing, maintaining, and troubleshooting any of the following: relay logic, ladder diagrams, controls components, sensors & scanners, motor starters, relays, limit switches, proximity sensors, solenoids, servo drives, frequency inverters, linear drives, sorters and encoders
• To develop and maintain a good working relationship across all levels in the organisation
• Ability to prioritize and manage resources under high pressure
• Multi skilled in both electrical and mechanical disciplines
• Good communications skills at all levels both written and verbal
• Experience of working to very high standards of health & safety
• Passionate about learning, developing and improving
• To provide supervision to Service Technicians
• To develop training plans for facility technicians and Engineering technicians
• To develop and maintain a good working relationship across all levels in the organization
• To install, maintain, and troubleshoot relay logic, ladder diagrams, control components-- photo eyes, motor starters, relays, limit switches, proximity sensors, timers, solenoids, Servo drives, frequency inverters, linear drives, tachs, and encoders
• Repair and maintain Bus Systems for example profibus, asibus
• To provide enriched feedback to enhance individual performance
• To prioritize and manage resources under high pressure
• Associate or technical college degree or Bachelor’s Degree in Engineering OR in lieu of degree High School Diploma/GED plus 5 years of experience in technically related field work in HVAC, DDC, Automation and/or IT
• 5 years of experience in HVAC systems, control systems, mechanical system operation and building facilities
• 5 years of experience with building systems, troubleshooting, PC, and general networking knowledge
• 5 year of experience in Microsoft Windows Operating Systems and Microsoft Office Suite
• 5 year of experience working with Tridium AX Platform
• Expert knowledge of HVAC systems, control systems, mechanical system operation and building facilities Expert in any one area but possesses basic cross functional products and systems knowledge
• Expert network and integration abilities to be able to work on multiple protocols like BACnet,
• Respond to maintenance requests to assess and repair various types of fire alarm and mass notification systems
• Perform assessment of system(s) and provide a detailed description of what is inoperable, what parts are needed, and how many labor hours are needed to make the necessary repairs to the field service supervisor. Must be able to work alone, and in a group setting to accomplish these tasks
• Coordinate and schedule work completion and testing of repaired systems with the occupants of the facilities
• Complete documentation of all work done
• Promote, build, and maintain good customer relations
• Keep supervisor informed of customer requirements and actual or potential customer problems
• Complete hazard and risk assessments for all tasks according to Honeywell policy and regulatory requirements
• Report near miss incidents and other opportunities for improvement
• Be responsible for Honeywell assets such as vehicle, phone, computer, proprietary software, and tools
• Must be able to pass a federal background check allowing access to a military installation
• Must be able to work in secure areas while being escorted by security personnel
• 5 years or more of experience in fire alarm and/or mass notification systems
• NICET Level II or higher
• Experience in troubleshooting, repairing, and programming conventional and addressable fire alarm systems and mass notification systems to include but not limited to, Honeywell FS90 and FS90 Plus, XLS140 & 3000, XLS1000, Monaco, Cooper Wheelock, Simplex, Notifier and Federal Signal Systems
• Experience in antennas, radio frequency, and wireless data transmission
• Plan and execute daily work demands based on site work rosters and schedules
• Conduct re-certification of equipment and tools
• Participate toolbox and daily work team briefings as well as upholding site safety protocols
• Driver’s licence required
• Conduct timely schedule maintenances, respond and troubleshoot turbine issues, and always, ensure and promote safe working practices
• Should be dependable, i.e. accurate, detailed and have good observations skills, follow complex technical instructions in English and improvise, when necessary, in order to complete work successfully and of the highest standard
• The technician is also expected to continuously identify potential troubles in the Wind Turbine Generators (WTGs) and actively contribute to operation improvements to help us build a brand worthy of reliable services and high performing turbines fleets
• The Service Technician will be actively involved in the operation and maintenance of Wind Turbine Generators (WTGs)
• Report to the Site Manager
• Complete tasks timely as agreed with Site Manager
• Specialist in either SCADA or GFRP will be advantageous
• Previous experience in Wind Energy would be a plus

IT Service Technician Resume Examples & Samples

• Familiarity with the proper & safe use of both power and hand tools
• Ability to work under pressure and handle multiple demands from all levels of the organization and to work on a team with shared responsibilities
• Some analytical problem solving & troubleshooting ability
• Ability to lift 50 Lbs and carry for 50 feet
• Ability to climb to the top of an access staircase & crawl under low-clearance conveyor
• Experienced with Machining, Carpentry, Plumbing, Welding, HVAC, lifts, etc
• Ability to read and interpret engineering prints
• Experience with the execution of preventative maintenance software & activities
• Sears Holdings has been selected as a Silver winner by the online trade publication Retail Touchpoints for its 2014 Channel Innovation Awards
• Sears Holdings has been named one of this year’s 25 “Best Places to Work for Recent Grads.”
• Sears Holdings is ranked in the top 100 in the 2013 Best Adoption-Friendly Workplaces by The Dave Thomas Foundation for Adoption
• Diversity MBA Magazine names two Sears Holdings leaders to its Top 100 Under 50 Diverse Executive & Emerging Leaders 2013 list
• For the seventh consecutive year, Sears Holdings has been recognized by G.I. Jobs on its Top 100 Military Friendly Employers list. For 2013, the company is ranked at #14
• Providing timely and quality repairs of customers’ products
• Maintaining high-quality customer service and care
• Promoting and selling additional products and services
• Meeting key performance metrics and/or productivity goals
• Providing knowledgeable and courteous repair service
• Looking for ways to improve business performance and enhance the customer experience
• Communicating benefits of the Value Added Services Process to the customer
• Maintaining truck stock inventory within the prescribed company guidelines and standards
• Following the truck maintenance schedule and keeping a clean, organized truck
• CFC/EPA Certification is required (applicants holding a master-level trade/occupational license(s), ie HVAC/Mechanical, Electrical, General Contractor, Plumbing may be used to qualify or given hiring preference and additional compensation based on business needs)
• At least 1 – 2 years of appliance repair or refrigeration experience, preferred
• Ability to use a computer for parts inquiries and ordering
• Working mechanical knowledge, including the use of tools and test equipment
• Ability to perform accurate repair of customer product
• Ability to follow directions and specific process steps to ensure quality workmanship
• Flexibility to work variable and flexible hours, including overtime
• Must complete all technician training elements within required timeframes
• Must possess and maintain a valid state driver’s license for the state in which you are applying
• Must pass pre-employment drug screen and criminal background check
• Ability to occasionally lift up to 100 lbs
• CFC Certification is required (applicants holding a master-level trade/occupational license(s), ie HVAC/Mechanical, Electrical, General Contractor, Plumbing may be used to qualify or given hiring preference and additional compensation based on business needs)
• At least 1 – 2 years of appliance maintenance or repair technician experience, preferred
• Must possess and maintain a valid state driver’s license
• Actively carries out advanced electrical / mechanical troubleshooting, analysis and provides recommendations on all product lines supported by Trojan Technologies
• Provides detailed reports and analysis surrounding complex site issues to achieve customer satisfaction
• Carries out and / or supervises equipment start up procedures as specified in the work order or job scope documents
• Implements parts replenishment initiatives as required and assists the customer to determine the correct part numbers and install the parts if required
• Conducts comprehensive training of on-site personnel focusing on product knowledge transfer, equipment operations and maintenance, new procedures, component identification / description, electrical, mechanical, controls and troubleshooting
• Provides “Classroom” Trainings to our customer and service reps if required
• Effectively diagnoses and troubleshoots system components utilizing complex diagnostic equipment and actively pursues solutions for complex operational issues
• Prepares Start-up and Service reports for all work completed in the field
• Provides written feedback to Trojan Engineering and Production departments regarding quality control or operational problems with the equipment in the field. Recommends changes in the design or assembly of equipment required to improve performance
• Develops effective working relationships in the field with customer personnel, contractors and service providers to achieve customer satisfaction
• Performs commissioning level services and provides mentoring services and technical assistance at customer sites
• Provides telephone support for customer and sales & service reps
• Delivers Emergency Rapid Response if / as required
• Ensures availability of appropriate documentation prior to site visits
• Adheres to all applicable Health & safety policies
• Assembles and dismantles the Demonstration Units at the tradeshows in Europe where Trojan exhibits
• The candidate will be required to travel extensively throughout Europe
• Completion of technical training seminars regarding Trojan product lines and required controls platforms
• Fluent written and spoken English as a second language is essential
• Post-secondary accreditation in an Electrical / Electronic discipline
• 2-4 years’ demonstrable experience in a field related to electrical / mechanical systems with direct relevant experience in Electrical Analysis and Troubleshooting. Ability to carry out safety checks on electrical equipment according to the national and local regulations
• 2 years experience in UV Water industry
• Accreditation on PLC’s (Siemens / Allen Bradley / Mitsubishi)
• Advanced knowledge of all existing UV products in the market
• Well organized self-starter with effective project management skills
• Superior Customer Service Skills with demonstrated conflict management and negotiation skills
• Excellent verbal and written communication skills, with the ability to relate well to both the customer, and to all levels of the organization
• Demonstrated presentation skills, including the ability to communicate with learners from various technical backgrounds: i.e., discussion leading, questioning, responding and fielding skills
• Ability to utilize various software platforms i.e. Microsoft Office and Equipment
• Health and Safety awareness training, more formal certification an advantage

Lead Ski / Snowboard Service Technician Resume Examples & Samples

• Act as a mentor who can train and lead the Tuning Center Service team with effective communication
• Supervise and direct the Tuning Center Service team to maintain a clean, organized and safe work environment
• Responsible for performing quality tunes and repairs to customers' equipment
• Ensure that all work orders are written up accurately and in compliance
• Establish professional, yet personalized rapport with customer upon contact; by phone or in person
• Describing and promoting Tuning Services offered and products in line with customer's express needs
• Register access to ring up sales, lead all Service Technician duties and adhere to all store policies and procedures
• Product knowledge of Snowell and Winterstieger equipment – preferred
• Ability to stand for long periods of time – required
• Perform service and repairs of compressors and compressed air treatment equipment at customers in Sweden
• Perform Parts Identification activity when required and forward the information to the Service Coordinator for order entry and administration
• Communicate efficiently with Service support organization and Service supervisor for quick problem resolution
• Make service reports in a timely manner and if required root cause analysis
• Use the IT tools as required (on a daily basis) to correctly record customer activity & time management and ensure required information is recorded correctly
• Use Techdirect tool on a daily basis to increase Service Technician Best-Practice; technical knowledge; and reduced time-to-resolve
• Explore/report about new business opportunities for parts sales, new compressors, aftermarket products and service contracts at existing accounts
• Weekly reporting of activities, travel expenses and general comments
• Participate in training courses and meetings organized by IR
• Back-up for each other in the service team
• Promote and sales of aftermarket/service products and service contracts
• Drive Customer Satisfaction by timely resolve issues
• Drive safe workplace culture
• Continuous maintenance of CRM system (Siebel)
• Participate in local engagement actions to drive continuous employee engagement
• To follow IR Code of Conduct, IR procedures and policies and general office routines
• In such case manager or responsible staff are unavailable, the position holder has the authority to after own good judgement take actions that are considered necessary to satisfy the customer requirements
• Shall have completed necessary courses relevant to the market requirements
• Analyzing Incidents to identify service restoration actions to be taken
• Assisting with the fulfilment of Service Requests
• Creates knowledge articles for publication to technical and non-technical personnel
• Work as part of an on-call shift rota for out of hours IT support
• Comply with Cubic’s Quality Management System
• Comply with Cubic Occupational Health, Safety and Environment policies and procedures
• Comply with security in accordance with established policies and procedures of the organizations
• Other duties as requested
• Form 3 or above
• 4 years work experience in lift and escalator industry is an advantage
• Registered lift and/or escalator worker under local ordinace (Cap. 618) is preferrable
• Proactive and independent
• Capable of using Microsoft Office package
• Professional knowledge of elevator & escalator
• Min. 4 years work experince in lift and escalator industry
• Registered Lift and/or Escalator Worker
• Good customer services skills
• Active and energetic
• Education in the field of electronics, electromechanics or mechanics
• Good communication skill and customer service skill
• Experience from customer service
• Prior experience of elevator/escalator industry is an asset. Advanced knowledge of electronics

Service Technician Based Resume Examples & Samples

• Carry out preventive and corrective maintenance tasks
• Ensure Vestas health and safety procedures and quality requirements are
• Maintain Vestas wind turbines at customer wind farms throughout the region
• Report turbine conditions and collect turbine data for research analysis
• High experience with Gamesa WTG
• 2 years technical degree in Electric or Mechanic OR a technical education prferably in Electrical / Mechanical Engineering
• The ability to work at heights and in challenging weather conditions
• Good English or French level
• 2 years fire alarm and/or security systems testing and inspection
• Nicet II within 18 month's of hire
• Fire Alarm Panel skills
• Continuing education required while in this position
• Meet customer expectations while performing quality installations
• Professionally represent the company at all times
• Learn to complete Service Acknowledgements with proper coding through communicating devices, such as laptop computers and/or hardcopy
• Learn to program all systems via laptop computer
• Fit Boots, Skis, Snowboards, Helmets and Poles to guest satisfaction
• Must be mechanicaly inclined with the ability to use hand tools, power tools and heavy machinery on a daily basis
• Must be able to work closley with other employees and comunicate effectivley
• Adhere to safety procedures regarding the use of tools and equipment
• Willing to become certified by ski binding manufactures
• Assist other departments when needed
• Assist in Retail sales and customer service
• Keep shop clean, tidy and organized
• Able to lift up to 50lbs
• Must be 18 years of age or older - required
• 1 year service technician experience - Preferred
• Ski and/or snowboard tuning experience - Preferred
• Ability to work a flexible schedule including days, nights, weekends and holidays - Required
• Ship and receive, load and unload, deliveries from vendors, customers and technicians
• Make local equipment deliveries
• Must be mechanically inclined with good manual dexterity
• Only applicants that possess the essential qualifications will be considered
• External candidates must successfully complete an employment background investigation and drug screening
• Diagnose problems and perform service and repairs on electronic fire alarm systems and other related building system products at customer sites
• Service, troubleshoot, and install many different manufacturers’ Fire & Life Safety systems including SimplexGrinnell
• Complete Service Acknowledgements with proper coding through communication devices, such as smart phones and laptop computers
• The installation, testing, troubleshooting and repair of a wide variety of electrical and electronic equipment on our manufactured and packaged equipment. This equipment includes, but is not limit to: pumps, motors, valves, actuators, and transmitters, emission monitoring equipment, recorders, and programmable logic controllers (PLC)
• Technicians will be required to install, navigate and alter all types of PLC’s (programmable controllers) PID loop controllers, VFD’s, HMI’s, and other control devices
• Provide phone and on-line technical support for customer inquiries
• Provide end user training and participates in cross training within the service department
• Provides recommendations on retrofit/modifications to existing equipment
• Carries a company cell phone and is on call for customer emergency service 24/7
• Maintain service vehicle and inventory of company provided tools and spare parts for equipment
• Completes all required service ticket information and gets customer acceptance of services and parts provided
• Generates/ modifies technical documents to represent final field changes and corrections for commissioning of equipment
• One (1) year experience understanding and apply National Electrical code (NEC)
• One (1) year experience reading and understand P&ID’s, fabrication drawings, and electrical schematics
• One (1) year experience troubleshooting experience with 480 VAC, and 24VDC wiring and circuits
• Understanding of computer networking applications
• One (1) year experience in the use of Microsoft Outlook, Excel and Word
• Electrical and mechanical skills
• Effective communication skills in English both oral and written
• Demonstrated safe work habits in an industrial environment
• Proven Mechanical Aptitude and ability to work independent to solve problems
• A TWIC (Transportation Workers Identification Card) will have to obtained within first six (6) weeks of employment
• Two (2) years’ experience working on all types of industrial, electrical and electronic equipment including, but not limited to motors, valves, actuators, transmitters and PLC equipment
• Two (2) years’ experience with electrical troubleshooting, including the ability to read schematics and wiring programs
• Two (2) years’ experience with safety, OSHA and NFPA 70E
• Six (6) months experience with GE, Allen Bradley, and Control Logix Programmable Logic Controllers (PLC)
• Two (2) year technical degree or 1 year electrical or equivalent in a relevant field or military service
• Perform exceptional guest service along with efficient and quality repair and maintenance in snow sport equipment
• Assist guests in evaluating their equipment needs
• Service and repair customer merchandise according to established guideline
• Maintain a safe working environment by adhering to safety policies and attending regular safety meetings with staff
• Consistently follow the guidelines and steps of the services cycle as outlined in the brand standards
• Demonstrate knowledge and understanding of current equipment and products
• Must be knowledgeable of all facility opening and closing procedures

DVS Service Technician Resume Examples & Samples

• Maintain devices independently
• Assist in simple and complex installations
• Provide technical assistance to other team members
• Escalate and resolve issues when appropriate
• Use of various hand and power tools; use of ladder
• Take complete ownership of the service call while on-site resolving issues following call handling and call closure procedures consistently, and promoting a high quality of service. Prioritize calls and act decisively on behalf of the customer
• Follow-up with customer to ensure call completion
• Meet fill rate requirements, maintain parts inventories and anticipate parts required to meet or exceed goals
• Assist in inventory management for the Service Technician team
• 3-5 years of experience in electronics required with strong electromechanical troubleshooting ability. (Associates Degree preferred)
• A thorough knowledge and understanding of intrusion detection systems, electronic access control, CCTV, IP video, surveillance system
• Working knowledge of DMP, Verint, 3VR, Milestone VMS products
• NICET certifications preferred
• Understanding of MS Windows functionality, and basic PC hardware troubleshooting fundamentals
• Must meet and adhere to all safety guidelines and regulations set forth by the company and client
• Must be open to change and act as an early adopter of new technology
• Risk management and organizational skills desired
• Ability to function in a team environment,
• Demonstrate the ability to receive direction from and provide assistance to other team members
• Demonstrate initiative, escalating and resolving issues at the service call level
• Strong customer service skills needed
• Maintain positive interaction with the customer during a service call
• Attend customer meetings and conduct customer training, as needed (i.e. setting passwords)
• Driving to locations as dictated by pre-set appointments according toterritory assigned. Responsible for maintaining safe driving habits and clean driver’slicense in accordance with company policy. Responsible for Service Truckinspections and reporting truck condition
• Requisitioning parts from internal supplier necessary to perform field servicework.-Reviewingservice work orders generated for accuracy of shipper information for partsordered by customer care coordinator, parts to be requisitioned from internalsupply, special tools that may be required to complete service call, routinginformation
• Participating in team/department meetings

SDI Service Technician Resume Examples & Samples

• Ability and willingness to: read, and interpret technical manuals, procedures, and regulations; to write reports; to subtract, multiply, and divide in all units of measure
• Minimum of 2 years of experience in applicable fields such as electrical, industrial, mechanical, maintenance or plumbing
• Minimum of 2 years of water industry experience in ion exchange, water treatment, reverse osmosis or membranes and related equipment
• Forklift certification / experience or ability to obtain forklift certification
• Associate’s Degree in electrical, industrial / mechanical, engineering, or water treatment disciplines
• Vocational training in applicable fields such as electrical, industrial/mechanical maintenance, water treatment, plumbing
• College coursework in chemistry
• Experience driving company vehicles such as panel vans or service trucks
• Ability and willingness to be accountable and take initiative

Senior Service Technician m/f Resume Examples & Samples

• To ensure that work is carried out to the highest standard and quality complies with all Amazon polices and guidelines, specifically Health & Safety policies/guidelines
• To maximize availability of all mechanical and electrical equipment through continuous improvement and improve equipment efficiencies/cost reductions through Kaizens and other initiatives
• To provide supervision to all Technicians
• To develop training plans for all Technicians
• To install, maintain, and troubleshoot power distribution systems, branch circuits, lighting systems, transformers, and wiring methods and materials
• Ability to provide enriched feedback to enhance individual performance
• 5 GCSE, NVQ3, ONC/D, HNC, C&G 2330, 17th Ed. Apprentice Trained
• Experience in sortation machines and conveyor systems, maintaining/configuring bar code scanners and experience of print and apply machines
• Experience of planned preventative maintenance
• Good communications skills at all levels. BASIC English communication skills (written & verbal)
• Proven Language skills in English
• Expert level knowledge in OEE and EAM tools
• Maintaining and repairing desktop and peripheral hardware
• Printer support
• Build and deploy desktop PC's
• Specialized applications support
• Associates degree in Information Systems or HS diploma with appropriate IT certifications required
• Minimum 6 years relevant experience required; or minimum 3 years’ experience in OSRAM SYLVANIA IT organization required
• Strong troubleshooting and problem solving skills required

T Service Technician Resume Examples & Samples

• Technical and Job related Responsibilities
• Assist to test, calibrate verify system and peripheral devices. Testing to be performed according to all applicable standards and codes (e.g. NFPA 72)
• Assist to verify system functional performance to ensure proper operations according to contract requirements and shop drawings/sequence of operations, etc
• Assist to redline Customer drawings/documentation with any configuration or model changes
• Customer Management Promote, build and maintain good customer relations
• Health, Safety and Statutory Compliance  Carry out hazard and risk assessments for all tasks according to Honeywell policy and regulatory requirements
• Administrative responsibilities
• Be responsible for Honeywell assets such as Tools
• Associate, Technical college degree, or Bachelor’s Degree in Building Automation, Engineering Technology or related field
• 1 year experience with basic building systems. Programming, PC, and general networking knowledge
• To meet policy standards candidate must not graduate more than 12 months before start date
• Basic knowledge of HVAC systems, control systems, mechanical system operation and building facilities
• Basic knowledge of fire alarm system codes, NFPA guidelines, devices used and functions for fire alarm applications
• Basic knowledge of security systems, access control, CCTV, digital video and controlling software
• CFAA certification required for Canadian FA Tech
• Higher School certificate level
• Minimum of three years’ experience as a Service Technician
• Driving license B / B-E
• Good English and Dutch are mandatory; French an asset
• Living in the area between Zelzate and Eeklo (Belgium) or willing to relocate on own expense
• Ability to climb stairs and ladders 60-125 meters in height
• Ability to stand, stoop, kneel, and bend for prolonged periods of time
• Comfort working in confined spaces and at heights over 100 meters
• Ability to hear and use close range radios
• Strong field of vision including visual depth perception and ability to distinguish colors
• 3 years of experience installing communications in commercial and retail buildings as a Service Technician
• Technicians must have experience pulling and terminating Cat5, Cat 6 cables
• Fiber, Coax is a huge plus
• Must be able to work with customers, and skilled enough to work independently
• Must have experience with working service tickets
• Company vehicle, phone, some tools and laptop will be provided by client. Technicians must provide their own basic hand tools (Snips, Punch Down, Screw Drivers etc)
• Recording Incident details using the appropriate management tool
• Assisting with classification and prioritization of Incidents
• Provide basic hardware and software support for all supported Personal Computer and Mobile Devices plus associated peripherals
• Creating and maintain user accounts
• Participate in audit activities related to the Incident, Request and Asset management processes
• ONC, C & G Level 3
• Basic workshop skills
• Demonstrate ability to lead a team effectively
• Good communications skills at all levels. Excellent English communication skills (written & verbal)
• Experience of high voltage switching, sortation machines and conveyor systems, maintaining/configuring bar code scanners and experience of print and apply machines

Suppression Service Technician Resume Examples & Samples

• Perform installations and inspections of Kitchen Hood systems and Special Hazard Suppression systems
• Previous experience in the Fire Protection industry preferred
• Completion of High School diploma or equivalency
• A valid motor vehicle license is required
• Demonstrated mechanical aptitude and basic computer knowledge
• Ability to transport equipment and tools weighing up to 40 lbs
• Ability to work in restricted areas and adept at maneuvering ladders
• Verify complete and correct paperwork for items upon arrival
• Pre-test of various incoming products for repair
• Organizing and staging of repairs (by priority)
• Mechanical assembly / re-assembly
• Tracking repair data / creating and printing repair reports
• Quality and efficiency of workmanship and product output
• Ability to learn and utilize company provided software for tracking purchases, receipt of materials, and return or replacement items
• Must be quality oriented and have excellent attention to detail
• Use of various electronic equipment (DMM, network analyzer)
• Technical competence in utilization of complex electronic equipment
• Performs depot-site servicing, repair and recalibration of company product(s)
• Diagnoses mechanical, hardware, software and systems failures using established procedures
• Performs batch records’ completion process
• Troubleshoot, repair and recalibrate Cepheid instruments following approved procedures
• Provide clear and concise documentation for all work in accordance with company procedures and ISO/QSR requirements
• Responsible for completing the module service batch record (DHR)
• Record depot order activities in company ERP System (SAP)
• Proactively participates in the quality systems and quality improvement as directed by the Manager
• Comply with ISO 13485 requirements and maintain effectiveness of the quality management system
• Complete accurate service records both electrically and manually
• Provide service to Sunnyvale site as directed by the Lead or Manager
• May be required to write PDR or NCR as directed by the Manager
• Perform visual final inspection
• Order/replenish parts for service
• Perform visual final inspection QA and order/replenish parts for service
• 4-6 yrs of experience with a HS Diploma/GED
• Microsoft Office experience (Word, Excel, Power Point)
• Knowledge of SAP is a plus
• The Service Technician will be responsible for service support for our GeneXpert Product line, focusing on the GX modules
• The job will offer a challenging role for a individual who enjoys the fast pace of a rapidly growing company that has cutting edge technology and market leadership in the Molecular Diagnostic market
• Provide support of highly technical and/or sophisticated products
• Achieve and exceed Customer Satisfaction
• Perform routine standard procedures to isolate and fix problems in malfunctioning equipment or software
• Document and report the company's product "design reliability" and "maintenance issues" and/or problems
• Ability to effectively communicate complex technical failures and method of resolution is required
• Prior experience of providing hardware and software improvement feedback, lifecycle maintenance
• Capable of handling advanced complaints, troubleshooting, and knowledge of FDA & ISO requirements is essential
• Strong leadership skills with the ability to effectively supervise others' when needed
• Possess the ability to work with others in at business & technical level
• An exceptional time management skill is a must
• Ability to conduct presentations of technical information concerning specific projects or schedules necessary
• Proficient in computer hardware and software knowledge
• Ability to multi-task and prioritize events and maintain composure under high levels of demand is necessary
• Ability to work independently and be self - motivated is required
• Requires excellent systematic troubleshooting skills utilizing a structured and comprehensive process to determine the root cause and implement corrective action
• Ability to work independently with limited supervision is essential
• Proficient in reporting activities, maintaining local spare parts inventory
• Servicing of various security systems
• Advanced fault finding on various security systems
• Willing to work standby shifts
• Be prepared to work overtime
• Controlling of issued stock
• Matric. Technical Diploma (N5/N6) will be advantageous
• Minimum of two years’ service experience
• PSIRA registered with Grade E
• Driver’s license
• Install, test, service, repair and undertake periodic preventative and corrective maintenance on medical devices and equipment ensuring conformity with company specifications and customer requirements, modifying and updating equipment when required, and respond to requests for emergency repairs to maintain customer satisfaction
• Prepare and maintain detailed service and failure records, ensuring all documentation complies with legal and ethical requirements
• Monitor and ensure the SME centre service KPI's and quality standards are met as per Abbott Nutrition procedures and requirements
• Ensure reporting of all non-medical and medical Abbott enteral pump complaints received by the SME Service Centre into the ANZ Customer Feedback database and iQ Complaint Registering System as per Abbott Nutrition procedures. Direct all reports of medical complaints to the Abbott Pharmacovigilance department as per Abbott Nutrition timelines
• Maintain pump spare parts inventory and commodities used for the repair of Abbott enteral pumps
• Two years of technical experience in servicing/repairing medical equipment, consumer electronics, or equivalent equipment
• To provide a reactive and pro-active maintenance service to all operational equipment
• Provide a multi-skilled maintenance service, which covers both electrical and mechanical disciplines
• Carryout modifications and installations when required
• Liaise with contractors or external suppliers and clearly communicate technical issues
• Ensure that work is carried out to a high standard and complies to Amazon’s Health & Safety policies/guidelines
• Provide a service that ensures all mechanical and electrical equipment is running to it’s optimum performance
• Provide a service that ensures all departmental KPI’s & SLA’s are met
• Maximise availability of all mechanical and electrical equipment through continuous improvement
• Carryout Planned Preventative Maintenance
• Provide technical support/input to projects and initiatives
• Continuously look to improve equipment efficiencies and cost reductions
• Flexibility in working hours and shift patterns to provide cover for operational and PPM requirements
• Self motivated and customer centric
• Ad-Hoc requests as and when required
• Able to fault find on electrical/pneumatic systems
• Desirable skills, qualifications and experience: –
• ONC, HNC, HND or degree
• Siemens PLC’s step 5 & 7
• VanDer Lande conveyor systems
• Savoye conveyor systems
• Experience of high voltage switching
• Service, Test and Inspect Fire Alarm System
• Maintain performance of assigned contract base
• Service and support Honeywell Legacy Control System
• Service and support Honeywell EBI User Interface
• Generate time and material work orders
• Forming and maintaining relationships with customers
• 2 year Associates or Technical degree or HS diploma/GED and 2 years equivalent work experience
• 2 years experience with HVAC control systems
• NICET Certification, Level 2 preferred
• Competent in Windows Environment
• Experience with Notifier
• Installs appropriate devices; dismantles and reconstructs equipment as required by customer or the company
• Follows proper schematic wiring diagrams and hook-up procedures
• Three plus years electrical and electronic equipment experience with demonstrated mechanical aptitude. Please note Security Industry experience only candidates will be considered for this position
• Ability to read blue prints and schematic drawings
• Provision of installation, commissioning and service on instrumentation and Analytics products, including flow, level, analytical and field devices in accordance with customers and company procedures and safety instructions
• Diagnose technical problems, determining corrective actions, and repair products and/or systems via remote or on-site service
• Maintain and develop a high level of customer satisfaction while actively seeking opportunities for sale of company products and services
• Maximize profitability of each job
• Keep up to date with techniques and technologies in the process instrumentation / process control industry
• Provide assistance via service calls during and after hours as necessary. Performs remote service assistance using remote connection and diagnostics tools
• Timely and professional service reports
• Act as service project leader by analyzing project requirements, clarifying scope and executing work

Service Technician on Region Sucha Dolna Resume Examples & Samples

• As a Service Technician you will be required to develop a detailed knowledge of our wind turbines to enable you to perform daily maintenance and other field service related tasks. You will be responsible for electrical and mechanical operations - also covering installation activities, usage of our systems like Condition Monitoring / Remote Control , creating follow up orders. You will work with high voltage
• Working to the highest safety and environmental standards whilst ensuring that service targets are met, you will be part of a team of technicians working throughout the region
• Other duties will be to carry out periodic service inspections in accordance with Vestas specifications together with component replacement (both electrical, mechanical and hydraulic) and troubleshooting on the systems
• Basic knowledge of MS Office
• Direct reporting to Supervisor, who is respectively reporting to the Area manager
• Mechanical experience
• Willingness to travel to other sites when required
• Fluency in Finnish
• Good English skills in reading / writing, basic knowledge of MS Office and driver's license
• Demonstrates risk-averse safety behavior at all times
• Provides recommendations to higher level technical staff and management regarding everything safety
• Performs basic level wind turbine service and/or installation tasks as assigned. This includes introductory operation and use of tools and basic turbine equipment
• Documents tasks where required and enters data into the company information system (e.g. SAP)
• 2 yr. Technical degree or equivalent experience preferred
• Familiar basic with electronic theory and test equipment
• Capable of understanding and following written guidelines and requirements for supporting and servicing Trimble products
• Capable of working with limited supervision
• Survey experience strongly preferred

Service Technician TX Resume Examples & Samples

• Execute repairs of the complete product range of serviceable items, with focus on TX8
• Complete complex repairs
• Support of service provider technician during repairs
• Service provider technician training on new products
• Key interface with Service Admin Team
• Technical Support: Work closely with Service Technicians worldwide in resolving customer escalations
• Interface with Service technology groups worldwide in the factories
• Capable of understanding and following guidelines and requirements for supporting and servicing Trimble product
• Strong computer skills. (i.e.: MS Windows, MS Word, MS Excel, etc.)
• Fluency in German and English
• Strong oral and written communication skills being able to communicate effectively via printed material, on the telephone, and over electronic services in German & English
• Travel within Geographic region and within the International region when required by exception
• Ability to meet expectations set by Service Manager
• Technical Engineer graduate or similar
• Prefer someone with a 5 yr. Technical repair experience
• Observes the highest safety and environmental standards, the country health and safety legislation and ensures his personal safety, as well as the health and safety of his co-workers upon strict fulfilling of his working obligations
• Performs complex work on repair, service, testing and configuration of wind turbine generators (WTGs) in accordance with the rules, instructions and other regulations
• Performs troubleshooting of defects and ensures smooth operation of mechanical, hydraulic and power systems, control systems and automation of the WTGs
• Performs scheduled engineering inspections, participates in planning and controls the performance of scheduled tasks
• Controls the technical conditions of the WTG, using of our systems like Condition Monitoring / Remote Control systems, as well as the implementation of the rules for the technical operation
• Prepares reports on the defects
• Examines and repairs the WTGs
• Detects and eliminates the breakages and damages within the deadline terms, participates in the investigation of the root cause for such breakages and creates reports
• Provides scheduled maintenance of the WTGs in accordance with the applicable technical instructions and common standards
• Participates in the planning of the necessary spare parts, materials, tools and consumables needed for the schedule and unscheduled services of the wind turbines
• Keeps technical documentation in good order
• Inform his direct supervisor of any defects revealed during his activity and submits proposals for their elimination within his competence
• Completed technical training in the electro technical area or electromechanical
• Good knowledge of written and spoken English
• Responsible for providing on-site support to SimplexGrinnell customers which includes but not limited to: installation and service of sprinkler systems products including fire protection piping, valves and accessories for commercial and industrial applications, wet, dry, pre-action, and deluge sprinkler systems; after-hours, holiday and weekend on-site support
• Install and service products and equipment with a minimum of direct supervision as requested by the Service Center in accordance with current standards. Provide follow-up service by calling customers who have recently been provided service and to make sure service was completed and satisfactory to the customers' needs
• Properly maintain trunk stock inventory, test equipment, tools, and technical reference material. Complete service documentation as required by the position or requested by Departmental Manager in accordance with current company requirements
• Adhere to all company policies and guidelines
• Education - HS Diploma or GED Equivalent
• Work Experience - No prior work experience required, experience in a retail environment or equivalent relevant experience preferred
• Computer Skill - Basic computer skills with ability to learn
• Other Requirements - Excellent customer service skills, ability to handle multiple customers and projects at one time, ability to troubleshoot and elevate questions or concerns to management
• Preferred Skills - Average math skills and merchandising

Service Technician Operator Resume Examples & Samples

• Provide service and customer support during field visits or dispatches
• Tie workflow to schedule
• Manage all on site installation, repair, maintenance and test tasks
• Diagnose errors or technical problems and determine proper solutions
• Produce timely and detailed service reports
• Operate vehicle in a safely manner and use field automation systems
• Follow all company’s filed procedures and protocols
• Cooperate with technical team and share information across the organisation
• Comprehend customer requirements and make appropriate recommendations/briefings
• Build positive relationships with customers

International Service Technician for Generator Circuit Breakers Resume Examples & Samples

• Install and service Generator Circuit Breaker (GCB)
• Maintain and repair GCB components
• Revise and retrofit installed GCBs internationally
• Manage assembly sites
• Lead multicultural assembly teams

Turbocharging Service Technician Resume Examples & Samples

• Basic knowledge of turbocharger and engine principles, product range and repair techniques with ability to troubleshoot and provide information for investigation reports and operational inspections to assist customer improve the efficiency and operation of their product
• Assembly and disassembly of mechanical components or turbocharger components for the purpose of repair, maintenance and installation, whilst in the workshop or at customer’s job site, to all ABB working instructions and quality standards
• Skilled in the use of metric and imperial measuring tools, such as verniers, calipers, micrometers, gauges, etc. with high degree of accuracy
• Cleaning turbocharger and turbocharger components to ABB standards using wet and dry cleaning processes, ensuring the integrity of the components material and dimension
• Operation of rotating machinery, such as dynamic balancing machines, lathes, drills, boring machines correctly and in a safe manner, working with a high degree of accuracy
• Team player in a small team of service engineers, mechanics, fitters and/or ship’s crew organizing the work on the job site or in the workshop to ensure that a work is completed on time and to all ABB’s quality and safety requirements
• Ability to read and understand instruction books and technical drawings written in English and to communicate efficiently and effectively in a professional manner, verbal or in written, whilst understanding the importance of protecting the company’s propriety information and intellectual property rights
• On 24-hour call and prepared to travel to respond to service calls from our customers anywhere in Canada and as directed by company management. Available to travel up to 40% of working time
• Collaborates in maintaining controls of all special and hand tooling, slings, lifting and safety equipment to ensure that they are in good order
• Acts as Company’s representative working to the company’s code of conduct and in an ethical manner to expand business activities and strives to satisfy and exceed customer’s needs
• Observes all quality aspects and discipline for job execution, through standard presentation of components following service/repair, including final in-house job inspection to documentation within company guidelines/regulations, including the accurate and timely completion of service reports, evaluations, part requests etc
• Reviews and evaluates shop and service working practices, suggest and implement corrective actions where necessary to improve the efficiency of the service performance level
• Clean, evaluate, troubleshoot, adjust, calibrate, repair and test electronic medical equipment while maintaining established quality standards and service times
• Performs calibration and alignment checks; makes adjustments, modifications and replacements as directed
• Provide subject matter expertise to develop technical documentation
• Communicate with customers (internal & external) and provide professional technical assistance. Provide diagnosis, problem isolation, and/or replacement part identification and problem resolution. Provide professional Customer Service support including research activities and accurate data entry into applicable B+L service management systems
• Provide technical and general equipment and communications training for department personnel as needed. This may include participation in training material development
• Assist with equipment processing, prioritization and/or customer support decisions when direct management is unavailable
• Comply with all administrative policies and procedures associated with the Depot repair and service on B+L’s products
• Develops a thorough command of the ophthalmic industry terminology, procedures, and technology as needed to provide support on products manufactured and distributed by B+L and for B+L’s customers
• In addition to the listed duties, the incumbent is normally expected to perform other similar related duties as assigned
• Medical device experience is highly preferred
• Excellent interpersonal, customer service and communication skills (oral and written)
• Ability to work well with others and exercise good judgement
• Working knowledge of Quality systems (preferably medical device industry)
• Working knowledge of computer and basic Microsoft Office suite – Outlook, Word, Excel, PeopleSoft

HBS Senior Service Technician NSW Resume Examples & Samples

• Customer Survey KPI (satisfaction, Advocacy)
• Contract Growth (Revenue)
• Core Customer Retention
• Increased Spot / Renewal Revenue
• Increased number of return customers
• Nil rejected Timesheets and Expense reports
• Nil contractual abatement events
• Contractual compliance
• Maintenance and contract benchmarking and best practice
• Maintaining a successful PPP and held in high regard internally and externally to Honeywell Ltd
• Develop and nurture internal and external customer relationships with relevant stakeholders
• Consistent delivery of Exceptional Service Support solutions and innovation to customers
• Technical and personal development of junior technicians
• Expansion of business value within the market via delighted customer philosophies
• Consistently exceeding customer expectation
• Managing the expectations of customers in terms of maintaining environmental conditions
• Contractual compliance and avoidance of all abatement events
• Keeping abreast of changing operational requirements and maintenance practices
• Trade background in Security/CCTV and/or HVAC control systems with industry experience with
• Installation
• Fault investigation
• Design and pricing
• Knowledge of Security, CCTV DDC and controls systems
• Electrical experience:- solid knowledge of electrical diagrams and electrical switching
• Instrumentation experience – Knowledge of instrumentation devises and control applications
• Excellent verbal and written communication skills (essential)
• Good planning and time management (desirable)
• Extensive estimation of works and pricing (desirable)
• 2 years experience with Fire alarm system codes, NFPA guidelines, devices used and functions for FA applications. Honeywell products knowledge – XLS140/3000, EBI, XLS1000, FS90
• 2 experience years with Security systems, access control, CCTV, Digital Video and controlling software. Honeywell Product knowledge of EBI/DVM, Access, CCTV, TEMALINE
• 2 years experience Microsoft Office – Word and Excel
• Basic Selling Skills
• Ability to work under limited supervision, work is generally not reviewed in detail. Guidance is available to review work as required
• Makes independent decisions. Difficult, complex or unusual matters or decisions are usually referred to more senior authority
• Security and other Clearances as required

Service Technician, Brooklands Resume Examples & Samples

• Master diagnostic processes and associated tools
• Help maintain cleanliness of vehicles and service center
• Hybrid Experience a plus
• Excellent oral and written communication skills as well as the ability to follow instructions required

Service Technician, Weybridge Resume Examples & Samples

• Support entry-level technicians as needed
• Degree or Certificate in Automotive Technology or equivalent experience
• Relevant experience in a dealership environment, extensive experience in the automotive industry
• Certification to repair A/C systems and handle refrigerant a plus
• Maintain and perform top level professional integrity and appearance as an automotive technician
• Troubleshoot and be a service expert working on alarm panels, CCTV systems and Card access systems
• Service, install, troubleshoot, repair and perform maintenance and inspections on Tyco Integrated Security products
• Work on customers networks
• Training of the end user

Measure Service Technician Memphis Resume Examples & Samples

• Must be legally permitted to work in the United States
• Must be able to pass pre-employment requirements
• General construction knowledge / experience
• First Shift is from 8 am to 5 pm
• Second shift standby is from 5pm to 12am and the person covering this shift must be available to take a call during that period. If the call is initiated less than an hour from the end of shift it can move to the next shift which is third shift
• For the third shift it is from 12am -9am and any person on this shift must be available to take a call during this shift. Any call initiated less than an hour before shift can be left for 1st shift
• Any call not completed or where time would run out for that shift should be handed off to the next shift person

BAS Service Technician Resume Examples & Samples

• Produce leads for Service Support
• Train customers on the features of the equipment they have purchased
• Entry-level position
• Troubleshoot and repair complex customer systems
• Manage scheduled maintenance agreements
• Coordinate activities of subcontractors when necessary
• Create, load, and test system databases
• Suggest system improvements, modifications, etc
• Perform warranty work
• Complete documentation for assigned tasks
• Engineer small projects including upgrades and enhancements
• Entry Level
• Accurate reporting
• Customer Service Orientated
• Team Orientated
• Commitment to Sandvik Core Values
• 38 Hours per week. Business hours
• Providing prompt and efficient service for all customer service requests
• Accountable for maintaining response times for all service calls
• Local and Regional travel
• Discuss the work to be carried out (what, how, why) with employees or with the client
• Establish an efficient work schedule
• Carry out the work while respecting the price and deadline established with the customer
• Keep tools and equipment maintained and repair shop clean
• Participate in technical clinics and seminars given by manufacturers in order to keep your skills and knowledge up to date
• 1 year in a similar position or good knowledge of the industry
• Ability to work with manual and electrical tools
• Product knowledge and technical expertise

Service Technician on Site Korytnica Resume Examples & Samples

• Willingness to travel, nationally and internationally
• Comfortable with working at heights, safety awareness
• Open and friendly attitude towards teammates and others

Service Technician Austria Resume Examples & Samples

• We reward professionals who go the extra mile to serve our customers
• We are building a Service Management System (SMS) to drive operational excellence
• We expect everyone in the team to respond to our customers’ needs quickly and with minimum overhead. Our team takes ownership, to drive to solutions for our customers
• BTEC, ONC or HNC in Engineering or five year’s equivalent work experience / military training
• Several years’ experience maintaining scientific research instruments, metrology, analytical measurement, medical devices or similar optical / electro-mechanical systems
• Bachelor’s Degree in Engineering, science or related field preferred but not essential
• Previous Field Service experience and knowledge desirable, preferably in the biotech industry
• Good documentation practice and basic knowledge/understanding of GMP
• Excellent written and verbal English is required with strong MS-Office skills
• Experience with Proprietary software systems, Databases, Laboratory Information Management Systems, etc., an asset
• Clean driver’s license required. Valid current passport
• Up to 50% travel required, both domestic and overseas
• Ability to lift up to 45 lbs

Breeder Service Technician Resume Examples & Samples

• Conducts safety meetings
• Coordinates and/or handles the movement of pullets
• Performs field vaccinations and/or administers medications
• May schedule and train other employees
• Actively involved in troubleshooting of problems that occur
• Ensure customer satisfaction through direct liaison with client representatives, customers and service recipients
• Proactive focus on HSE including reporting and documenting of hazardous observations near misses and incidents
• Mechanical or Electrical trade
• Positive attitude and approach to day to day duties
• 68 GW of wind turbines under service, we use data to interpret,
• Trouble-shoot customer reported problems
• A minimum of 1 year of experience trouble-shooting and repairing complex mechanical equipment
• Strong experience working on electromechanical equipment
• A minimum of two years proven experience in building and enhancing Customer relationships
• A valid divers license
• Clean, service, and refurbish downhole tools
• Assemble and disassemble tools
• Visually inspect parts upon third party inspection completion
• Take necessary measurements to fill the service reports (hand written and EDS)
• Operate and maintain equipment
• Operate crane & forklift to load/unload parts/materials
• Perform various other duties and activities as assigned by Lead Hand /Shop Supervisor
• Crane & forklift training
• Previous shop experience considered an asset
• Shop environment
• Squatting, bending, lifting, reaching, and walking

Regional Field Service Technician Resume Examples & Samples

• Provides technical analysis and troubleshooting for various computer technologies such as; IT communications facilities, personnel computers, mobile devices, printers, networks, servers and associated voice and data systems
• Assist end-users with navigating support and request processing and provides a mechanism for resolution
• Will use software and hardware based tools to aid in troubleshooting and repair of computers, networks, servers, fiber optics and cabling associated with technology
• Handles assigned tasks thru incident and request management systems and provides regular reports to management on work performed
• Works collaboratively with local and remote service providers to resolve issues affecting end-users technologies
• Provides expert advice in testing and deployment of computer field technology
• Ensure proper asset tracking of computer technology
• Recommends, plans, purchase and deploys computers, mobile devices, communications equipment, audio-video and other associated voice and data technology as demanded
• As required will lead and participate in IT infrastructure projects; coordinating and planning for local contract work across the region
• Participates in and leads continuous improvement of end-user service delivery for Newmont’s regional or site IT operations, service planning, service quality and SLA performance, issue resolution and customer satisfaction
• Co-ordinate a preventative maintenance programs to minimize the risk of unplanned downtime to on site infrastructure and network
• 5+ years’ experience in service or technical support role
• Understand how to operate and troubleshoot multiple operating systems and general computing applications
• Requires diverse IT generalized skill set enabling successful work completion remotely with minimal supervision and oversight
• Self-driven individual, with a pro-active vision of IT Field Services
• Able to adapt to ever changing technical and professional environment
• Must represent one self in an professional manner while working with remote and local technology service providers
• Applies skill set with a sense of urgency to deliver high quality IT services
• Good organizational skills and be comfortable at communicating written and verbal methods while understanding the type of audience

Maintenance Service Technician Resume Examples & Samples

• Work in compliance with all regulatory standards including EH&S, GMP, FDA, Radiation Safety, applicable laws, and internal policies and interpretations of the above as required
• Interface with customers to ensure maximum customer satisfaction
• Monitor and improve Up Time for site PBT systems
• Complete and submit work orders in a timely fashion and includes all relevant details
• Complete and submit all time cards and service reports in a timely fashion and includes all relevant details
• Experience working as a Service Technician is a plus
• Technically skilled with proven ability to troubleshoot problems, solve abstract issues, and interpret policies and procedures
• Read and correctly interpret various engineering documents (schematics, wiring, piping diagrams, etc.)
• Use standard electrical test and measurement instruments (Oscilloscope, etc.)
• Safely work in regions of high voltage
• Safely lift up to 70 pounds repeatedly
• Work on elevated area with safety harnesses
• Work independently or as part of a cross-functional team o
• Maintain focus and work with precision over extended periods
• Proficiency in Microsoft Office Suite (especially Excel)
• Self-motivated and have strong sense of responsibility
• Develop and improve procedures
• Troubleshoot and repair equipment as required by customers. Read diagrams, schematic drawings, and service manuals to determine work procedures
• Operate rigging equipment and dollies to place heavy machinery and parts
• Fit bearings, align gears and shafts, attach motors, and connect couplings and belts (often to within a fraction of a millimeter tolerance)
• Operate, align and test equipment, and make any necessary adjustments
• Service and repair hydraulic, pneumatic and programmable logic controls
• Perform tube to tube and fitting welds including all Quality Tubing grades
• Have a working knowledge of tubing hook-ups to spools and reels, hydraulic hook-up to reels and foundation, and have the ability to identify and communicate problems with reels, equipment, and spools
• Operation of hydraulic pump unit, level wind and foundation
• Complete tasks within the specifications of NOV – ISE Canada and the designated QA system
• Millwright, Heavy Equipment Technician, Electrician, or Instrumentation designation within the Province of Alberta as an Apprentice, Journeyman or Red Seal considered an asset
• Welding designation within the Province of Alberta as an Apprentice, Journeyman or Red Seal considered an asset
• 3-6 years of experience in the manufacturing, oilfield, or mobile equipment service sector considered an asset
• Class 5 drivers license with an acceptable driving abstract
• Performs mechanical services/repairs to golf vehicles, turf or industrial units and trailers
• Performs assigned duties on-site at a customer’s location
• Responsible for assigned company vehicle
• Maintain a professional attitude in appearance and actions
• Makes deliveries or pickups from customers to provide a continuity of service and maintenance of accounts
• Performs on the road service calls
• Provides sales leads to management
• At least 1-3 years experience with gas and electric engines
• Ability to understand basic e-mail systems. Ability to utilize Smart Phone applications
• Ability to effectively present information to customers, clients, and other employees of the organization
• Ability to navigate smart phone and email account
• Ability to understand basic electricity
• Must have good driving record
• Previous experience servicing golf cars is preferred
• 3 – 5 years as a golf course or related industry technician, including repair of hybrid and electric equipment
• Comprehensive knowledge of machinery, tools and customer relations
• Prior experience with providing Technical Support via phone, fax, email or onsite

Cryo Service Technician Resume Examples & Samples

• Install, maintain and remove cryogenic pressure vessels in the Airgas customer base. Gases include (but are not limited to) oxygen, nitrogen, argon, helium, hydrogen, acetylene, carbon dioxide and nitrous oxide
• Install, maintain and remove associated cryogenic equipment at Airgas and customer owned facilities to include vaporizers, cryo-pumps, final lines, gas mixers, auto-changeovers, external alarm panels, exterior piping and telemetry units
• Install, maintain and remove gaseous systems to include nitrogen generators/membranes, air compressors, HP/LP reserve systems, auto-switchovers and fill plant systems
• Perform preventative maintenance checks, on a regularly scheduled basis, of all Cryogenic Department assets
• Perform emergency corrective maintenance on Airgas and customer owned assets
• Maintain inventory of parts and supplies needed to perform duties of the Cryogenic Service Technician
• Perform site surveys at prospective customer locations to determine proper placement and sizing of potential equipment
• Works safely and meets the requirements of all safety procedures and rules as prescribed by State, Federal, and the Company. Handle hazardous materials daily in a safe and approved manner
• Maintain a clean and safe workplace
• Ability to read and interpret documents such as material safety data sheets, safety rules, operating and maintenance instructions, and procedure manuals
• Ability to speak effectively before groups of associates of the organization
• Must be able to communicate with customers and vendors in a professional manner
• Must maintain a professional appearance at all times
• Ability to read, comprehend and produce detailed process diagrams for customer sites
• Ability to use hand tools (electrical and manual) in a safe manner
• Ability to work independently and with other technicians
• Must be willing to be away from home for up to 5 days at a time (Monday through Friday) for installations, trouble calls and certification schools
• Must be able to be on-call 24 hours a day
• Must be able to work flexible hours to meet customer and management needs
• Must be detail-oriented to complete paperwork each day and maintain customer records
• Ability to operate multiple types of forklifts
• Must either currently hold or be able to retain a Transportation Worker's Identification Card
• Must also compute rate, ratio, percent, and interpret bar graphs
• While performing the duties of this job, the associate is regularly required to stand, walk, and bend, use hands and arms, handle and smell leaking gas from cylinder tanks
• The associate is required to climb or balance
• The associate must regularly lift and move more than 60 pounds with the aid of material handling equipment
• Specific vision abilities required by this job include close, distant and color vision; depth perception and ability to adjust focus
• The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job
• While performing the duties of this job, the associate is regularly exposed to outside weather conditions
• The associate is occasionally exposed to moving mechanical parts
• Must be able to work in confined areas to run piping for customer use lines and fill lines
• Installation and start-up of new and/or used packaging machines, Small and Large characters printers, CIJ printers, Hot Melt system and/or any equipment which HIMS is representing
• Onsite repairs for machine breakdowns and/or schedule maintenance. Repair and Service should compliance with manufacturer technical specifications
• Perform Training on equipment for Operators and Maintenance Technicians
• Perform trials with equipment on customer sites
• Documents service and installation actions by completing forms, reports, logs, and/or records
• Technical Support to the customer
• Establish and implement the technical instruction or Operations guides for customers
• Follow up on installations and/or trials
• Occasionally preparing shows and exhibition. Updates job knowledge by participating in educational opportunities; reading professional publications
• Report to the Service Manager on progress, status of repairs and problems on site with written reports and checking in before leaving a site or when arrive to office
• Work with Sales, Service, and Management to grow the business
• Be willing to travel and support the HIMS product line where needed primarily in the territory assigned to HIMS. (Wi., IL. & IN)
• Provide HIMS product support when needed primarily Monday-Friday 7:00-4:30 or if needed during off shift hours
• 3-5 years of experience as a Service Technician, specifically with packaging machines, small and large characters printers, etc
• Minimum of a HS Diploma required
• Complies with all applicable codes, regulations, governmental agency and Company directives related to building operations and work safety
• Inspects building systems including HVAC, refrigeration and plumbing to ensure operation of equipment is within design capabilities and achieves environmental conditions prescribed by client
• Performs assigned repairs, emergency and preventive maintenance. Completes maintenance and repair records as required
• Responds quickly to emergency situations, summoning additional assistances as needed

Chiller Service Technician Resume Examples & Samples

• Is able to execute a full site survey and compile and supply a full dilapidation report as defined by scope
• Keeps customer informed on the nature of service provided, outstanding issues, recommends system enhancement/upgrade/replacement and promotes the sale of change orders and/or additional labor & material work (L&M)
• Provides guidance and supervision on installs, starts up and commissions systems in line with defined regulations, standards and processes
• |Ieally Industrial Refrigeration experience
• Commuter literate Excel, Outlook, Word, Powerpoint
• Watercooled Chiller experience
• Aircooled Chiller experience
• Experience with major manufacturers such as York/Trane/Carrier/Climaveneta/Airedale
• Prioritising and working to tight deadlines
• Ability to work autonomously in a mobile working environment
• College degree – Bachelor degree in Mechanical Engineering
• Strong knowledge of Electronics or Mechanics skills
• 3 years of experience within field
• Certified in Medical, Instruments, Endoscopy, Communication and Navigation System products
• Fluency in English & Spanish
• Computer competency in Excel and Word
• Customer approach Contributes to customer satisfaction by executing Service work according to customer order and expectation. Creates and maintains a good relationship with customers and understands their needs. Identifies new sales opportunities and communicates them internally
• Materials and supply Coordinates, prepares and ensures that all materials, parts and equipment are available and at the appropriate quality for Service activities
• Documentation and reports Prepares all documents and reports to be signed by the customer representative. Reports work done in a timely manner and follows up when needed
• Troubleshooting Proactively identifies potential equipment failures and requests proactive corrective actions. Troubleshoots equipment failure and makes recommendations to avoid repeating the problem in the future
• Operational excellence Proactively identifies suggestions for product and quality improvement and communicates them further in the ABB organization. Provides recommendations to management to improve operations and customer service
• Health, safety and integrity Applies safety rules and safe practices as well as environmental responsibilities. Reports unsafe practices and incidents
• Keep manuals and all details up to date as changes are advised
• Maintain good customer relations and customer service
• Model, foster and drive the Stanley values including Accountability, Respect, Integrity, Vision, Stretch, Boundaryless and Speed
• Associates Degree in related electrical, mechanical, industrial field preferred
• Ability to read blueprints
• Clean Driving Record & Valid Driver's License
• Flexible work schedule is a must with the ability to work nights and/or weekends as necessary
• Service access control, intrusion, and CCTV security systems
• Perform scheduled, routine preventive maintenance on a variety of equipment/systems under contract agreement by inspecting, adjusting, cleaning, and calibrating systems and checking out equipment to ensure it’s in satisfactory working order. Record productive time versus travel time
• Complete maintenance, within assigned Labor Load PM hours, in a manner that reduces emergency calls and results in achieving the goal of zero call backs
• May plan schedules, lay out basic electrical equipment installations, and assist in the start-up and check-out of new system installations
• Present a professional image both in personal and vehicle appearance, in accordance with company policies
• Perform work assignments in a safe manner and within specified cost limits
• Keep updated on all changes/modification to Stanley equipment and Ansi 156.10 standard as notified through published communications (TechTip). Attend and complete training programs as requested
• Availability for a rotational on-call basis
• Must hold 3+ years experience installing and/or servicing intrusion, fire alarm, access control, and CCTV security systems
• NICET II or III Certification preferred
• Lenel, Pro-Watch, Software House and/or Picture Perfect certifications preferred
• Climb ladders that extend up to 24 ft. in height
• Carry items up to 75 pounds
• Ability to work on-call on a rotational basis covering after hours and weekend emergency calls
• A valid driver’s license, without restrictions is required
• Vocational/technical Degree in electrical security, or computer systems preferred or the equivalent combination of education and related work experience

Banking Service Technician Resume Examples & Samples

• Time locks and relocking mechanisms
• Safe/Vault drilling
• Repair and replacement of under counter locks and components
• General knowledge of keying and locking systems including electronic locks and electronic combination locks
• CCTV system DVR and NVR programming and operation, camera setup and adjustment, system component troubleshooting and repair
• Experience servicing physical security devices such Safes, Vaults, Vault Doors, Time locks, Combination Locks, AHDs (Night Depositories), Teller Pedestals (Under Counter Equipment), Safe Deposit Boxes, various lock and locking systems and remote transaction carrier systems in financial institutions. Experience also needed with CCTV’s, Access Control, and Intrusion Alarms
• DMP and Radionics Certifications preferred
• Pacom, Software House, Amag, 3VR and Picture Perfect preferred
• Experience performing vault maintenance, key drillings, and ATM maintenance preferred
• Perform general door hardware and electronic access control product hardware installation and service at customer’s site per assigned work orders
• Responsible for terminating field devices and software integration as necessary
• Perform service and repairs to mechanical and/or electronic products as necessary to meet manufacturer’s specifications, company quality and productivity standards. This includes troubleshooting products
• Submit complete and accurate paperwork in a timely manner obtaining the proper signatures and other required information. Properly identify warranties and provide accurate descriptions. Completes paperwork neatly and legibly
• Maintain clean and safe work environment using the correct tools properly
• Performs duties and responsibilities as described in the quality system
• Respond to customer technical inquiries for products to ensure customer confidence/satisfaction and provide customer education while at customer location
• Maintains Company Vehicle(maintenance) and material Inventory per company guidelines
• Maintains all Training, Certifications, and Licensees required to perform duties
• Must hold 6+ months experience installing and/or servicing intrusion, fire alarm, access control, and CCTV security systems
• IP Video and IT experience preferred
• Must have good vision with the ability to adjust to focus and use close vision, with or without correction
• Diagnose issues and provide creative, effective solutions while troubleshooting hardware, software, communications systems, and server applications
• Perform troubleshooting activities that involve recognizing, researching, documenting and accurately resolving user and systems issues while following up to verify thorough completion of requests
• For specific applications, as assigned by the I.T. Director, provide Level 2 Help Desk support and entry‑level System Administration. Act as the property’s subject matter expert on assigned applications. Receive escalated issues from Level 1 support (others in I.T.) requiring detailed assessment and determination of a resolution. Receive, evaluate and implement changes or improvements based on requests. Plan and execute monitoring, maintenance and system upgrades. These situations include, but are not limited to, working with outside vendors, and understanding server-based applications
• O Bachelor's degree from four-year College or university; or equivalent combination of education and experience
• Salary range £22,000 to £26,000 per annum
• 5 hour working week with flexible starting and finishing times around a core working period
• 25 day annual holiday plus Statutory days

Bed Bug Service Technician Resume Examples & Samples

• Must be able to travel throughout the regional territory
• Visually inspect for pest, pest harborage, pest entries, etc
• With the assistance of our Customer Support Representatives (CSR), you are responsible for scheduling of appointments in your assigned area

Imaging Service Technician Resume Examples & Samples

• Competency troubleshooting/repairing and maintaining diagnostic imaging devices
• Understanding of regulatory requirements of medical devices
• Proven success developing and sustaining vendor relationships
• Ability to manage medical device life cycle plans
• Skill set of advanced modality such as clinical laboratory, medical imaging, radiation/oncology or high-end biomedical devices
• Medical equipment knowledge with the following is desired for this: DiCom, Siemens, Toshiba, Philips, GE Healthcare, Hologic, XRay, Ultrasound, C-Arm, Cat Scan, MRI/CT, Radiation Therapy, Nuclear Medicine, Wet or Dry Processor, General RF, Clinical Asset Management, Accelerators
• Ability to participate in on-call rotation schedule as required

Service Technician / Acura Resume Examples & Samples

• State of the Art Facility - Air Conditioned Shop - Top Flat Rate - Great Benefits*
• Routine inspections and maintenance
• Full automotive trouble shooting and testing
• Work as a team along with the service advisors communicating clients vehicle needs
• ASE certifications preferred not required

BMW Service Technician Resume Examples & Samples

• Perform road test for BMW certifications
• Work on a service team with service advisor's and communicate about vehicle repairs needed
• BMW Certification Level’s 1-2-3 or 4 preferred
• BMW or mini cooper experience preferred
• Previous european automotive technician experience a plus
• Great mechanical & electrical skills
• Be able to use computers to utilize factory software
• Must be able to pass pre-employments screens (Background & Drug)
• Experience with HVAC fundamentals and systems
• Experience with Building Automation / PLC / Process software programming (desirable)
• The successful candidate will have a desire to achieve a high level of customer satisfaction with a knowledge and drive to improve business operating efficiencies whilst attaining operational and customer related goals. You will enjoy working in a solid team environment and you will have work experience in service, maintenance and or installation of HVAC systems and/or controls
• Satisfy the customer's needs for Preventative Maintenance (PM), including any updates/upgrades, corrective service, installations and/or workshop repairs in accordance with business contractual obligations
• Timely completion of Service Reports with good liaison with the Siemens Customer Care Centre (SCCC), management, sales, marketing and/or customers ensuring current location and job status is communicated back to SCCC
• Comply with all Occupational Health & Safety (OH&S) policies, service escalation procedures and that all customer requests, complaints and comments communicated to the jobholder are passed to the relevant department for action
• To maintain personal knowledge of safety instructions and operational procedures and participate in training courses including 'self learning', computer based and 'on the job' training
• To ensure that all tools and test equipment issued to job holder are properly maintained, calibrated and all company assets are kept safe and secure at all times. Inspect and check issued safety equipment on a monthly basis
• ­Providing timely and quality repairs of customers’ products
• ­Maintaining high-quality customer service and care
• ­Promoting and selling additional products and services
• ­Meeting key performance metrics and/or productivity goals
• ­Providing knowledgeable and courteous repair service
• ­Looking for ways to improve business performance and enhance the customer experience
• ­Communicating benefits of the Value Added Services Process to the customer
• ­CFC/EPA Certification is required to have or be willing to obtain (applicants holding a master-level trade/occupational license(s), ie HVAC/Mechanical, Electrical, General Contractor, Plumbing may be used to qualify or given hiring preference and additional compensation based on business needs)
• ­High school diploma or general education degree (GED)
• ­At least 1 – 2 years of appliance repair or refrigeration experience, preferred
• ­Ability to use a computer for parts inquiries and ordering
• ­Working mechanical knowledge, including the use of tools and test equipment
• ­Ability to perform accurate repair of customer product
• ­Ability to follow directions and specific process steps to ensure quality workmanship
• ­Flexibility to work variable and flexible hours, including overtime
• ­Must complete all technician training elements within required timeframes
• ­Must possess and maintain a valid state driver’s license for the state in which you are applying
• ­Must pass pre-employment drug screen and criminal background check
• ­Must be at least 18 years of age
• ­Ability to occasionally lift up to 100 lbs
• Proficient use of Oscope DVM
• Good computer skills in Microsoft package for windows environment
• Ability to conduct on-going interpersonal interactions, analyze and solve problems
• Must have excellent communication skills, professional presence, and proven track record of establishing and maintaining customer relationships
• Able to communicate effectively & professionally with all levels and areas of business and customers
• Excellent organizational skills & attention to detail
• Must remain calm and professional under pressure
• Must maintain confidentiality at all times on applicable matters
• Physical ability to sit or stand for extended periods of time
• High School Diploma or equivalent required, Associates degree preferred
• Up to 2 years experience in a service/repair environment
• FCC License required
• Marine industry experience a plus
• Focus on system troubleshooting, technical support, and customer satisfaction
• Take initiative to meet challenging project timelines and hour budgets
• Be able and willing to travel as required (install, start-up, or field support) to successfully complete projects
• Solve problems independently or as a member of a team to provide the following system troubleshooting needs: Wiring, PLC, HMI, robot logic/path programming, Networks & Fieldbus
• Assist in-house Customer Service support (training, phone, etc.)
• Ensure required ISO documentation is completed
• Work well with customers, Project Engineers, Machine builders, Electrical Technicians, Management, Electrical Designers, and support functions
• Technical Degree in electrical engineering field desired
• 5-10 years electrical programming and troubleshooting experience
• Safety System, Network, and Fieldbus Programming and Trouble Shooting experience
• Hydraulic/Pneumatic/Lubrication system troubleshooting experience and
• Machine Assembly experience: Basic Machining and Assembly skills/knowledge, Operate forklift
• Educational, training, and experience requirements may be modified at the Management Team’s discretion
• Safety (OSHA STDS), ANSI (RIA) Standards
• Ability to provide accurate quotes and pricing estimates to the customer
• Diagnose and troubleshoot problems, give recommendations for repairs and make all critical machine and engine repairs and adjustments with minimal supervision
• 2 – 4 years related experience and/or training; or equivalent combination of education and experience
• Ability to effectively present information in one-on-one and small group situation to customers, clients and other employees
• Analytical Skills
• Responds promptly to customer needs
• Prioritizes and plans work activities
• Adapts to changes in the work environment; able to deal with frequent change, delays or unexpected events
• Flexibility to work various schedules including shift work
• Complete Service Technician Training; self-identify problem areas
• To master knowledge of all types of refractory and insulation, their applications, and the ability to implement use in all type of units
• To master advanced welding and cutting skills: ARC, MIG, and oxyfuel cutting for plate, sheet, pipe and structural steels
• To master basic service skills including: Burner maintenance, blower cleaning, air and gas calibrations and ability to complete accurate service documentation
• To master ability to troubleshoot problems with all types of cremation equipment
• To master ability to hook up and test fire units on shop floor
• Participate in mandatory after-hours hot-line telephone service rotation
• Minimum NITEC or higher qualification in facility technology, electrical/mechanicial engineering or related discipline
• Class 3 driving licence is preferred
• The ability to work autonomously and manage time effectively
• Perform daily services tasks, especially for ABB generator model AMS 1250 and plan routine preventive maintenance work in conjunction with customer schedule
• Identify technical problem and make analysis through remote or on-site activity in preventive maintenance and other service categories in the scope of the responsibility
• Contribute to customer satisfaction in Motors & Generators Services by executing Service works according to customer order and expectation and maintain a good relationship with customer
• Identify new sales opportunities and communicates them internally in the working team
• Prepare all documents and reports to be signed by customer representative
• Proactively identify suggestions for product and quality improvement and provide recommendations to management to improve operations and customer services
• Implement safety rules and safe practices as well as environmental responsibilities and ensure safe working procedures and practices are followed at all times

Onsite Service Technician Resume Examples & Samples

• Maintains cylinder gas inventory levels, in consultation with the hospital, by placing and processing orders for additional product within Air Liquide's ordering system
• Monitors and manages cylinder gas inventory. Additionally, insures the separation of empty cylinders from full cylinders and the stock is being rotated
• Performs scheduled rounds to maintain par levels at all locations within the facility
• Picks up and returns empty cylinders to storage area(s) to insure return to production facility
• Monitors and receives cylinder gas deliveries to insure accurate delivery documentation
• Changes out gas cylinders at the manifolds at the service sites
• Complies with all applicable Air Liquide Standards and regulatory guidelines including, but not limited to: HS&E, MQCT, CGMP, OSHA, etc
• Complies with all applicable facility guidelines and procedures
• Completes assigned tasks as per existing procedure
• Makes initial evaluations and then obtain proper assistance when confronted with problem situations
• Responds to emergency situations to insure uninterrupted supply of product
• Conducts cylinder audits at specified intervals
• Provides inventory usage reports to the hospital
• Participates with the local accounts payable department to insure accurate billing and timely payment
• Accountable for the safety of all persons, and general public surrounding facilities. Safety is a condition of continued employment
• Actively participates with local safety department to insure hospital personnel properly handling and storing medical gas products
• Associate’s Degree or equivalent experience preferred
• Minimum of two years in a customer service related role required
• Inventory control experience including ordering, stocking and maintaining cost-effective inventory levels
• Self-starter, self-motivated, independent, well-organized with attention to detail
• Ability to comprehend and abide by stringent safety rules
• Knowledge of record keeping and documentation processes
• Thorough understanding of cylinder gases and proper handling methods
• Ability to use the Air Liquide ordering system to place orders and monitor cylinder balances
• Ability to work independently and under some pressure to meet guidelines
• Strong interpersonal skills with the ability to deal effectively with others in both favorable and unfavorable situations regardless of status of position
• Must be customer service oriented and able to interact in a professional, respectful and courteous manner. Experience acting as a central liaison or single point of contact a plus
• Employee will frequently be required to actively listen and exchange information
• Requires frequent use of computer and telephone
• Frequent bending, stooping, crouching and reaching required
• Regularly move up to 50 pounds and move more than 50 pounds with the aid of material handling equipment
• Work space is one that contains moving mechanical parts and risk of electric shock
• Requires both indoor & outdoor environments in various seasonal weather conditions
• Requires a current driver’s license, minimum liability insurance as required by state of vehicle registration
• Environment may contain loud noises and/or odors that may last for an extended period of time or on a continual basis
• Integrate ABB Health & Safety policies into the maintenance program for the assigned customer site
• Perform ABB daily electrical and mechanical maintenance plan
• Execute and adapt as necessary the maintenance program to ensure optimal equipment availability
• Troubleshoot and repair equipment in the event of equipment failures and effectively coordinate support from ABB Technical Support Centers as required to minimize impact on production
• Assess the customer’s spare parts inventory and recommend adjustments as required to ensure
• Respond to emergency call-outs
• Prepare and present monthly Service performance reports to the customer to ensure continued satisfaction with ABB services
• Replace other Field Service Representatives at other paper mills where ABB provides maintenance services
• Offer reliable, courteous, prompt and professional service at all times
• Assist the customer in obtaining support for any products which are not including in their service agreement
• Identify opportunities for ABB to provide additional value to the customer
• Comply with safety regulations and maintain clean and orderly work areas
• Perform all other duties as assigned or needed
• An AA degree in mechanical, electrical, or industrial maintenance a plus
• 4+ years of manufacturing experience; strong hydraulic, pneumatic, mechanical and industrial skills with some PLC experience and HVAC. Vacuum furnace experience is preferred
• High School education required
• Previous oilfield experience
• Experience with the operation and maintenance of electrical/power equipment and heavy equipment
• Good communication skills for information sharing
• Able to travel long distances for extended periods of time
• Computer skills for completing repair orders and inventory usage
• Create and execute MPS objectives; meet MPS commitments and work within the guidelines of MPS
• Reflect Milgard business values and the Milgard Philosophy in all business interactions
• Adhere to safety policies and procedures related to all facets of job
• Process Return Material Authorization (RMA) receiving equipment into the Service Depot
• Complete all necessary service documentation required for returned product
• Assist in maintaining organization within the Service Depot
• Maintain inventory levels and provide inventory counts when required
• Provide assistance in the authorizing of technical documents related to the repair, upgrade or testing of returned product
• Electrical background is strongly preferred
• Exceptional troubleshooting ability
• Physical ability to lift 30 pounds overhead
• Mechanical assembly, able to work with tools
• Fiber optic splicing a plus
• Good organizational and follow-up skills
• Overall positive and optimistic attitude
• Works well independently
• Strong verbal and written communications with ability to effectively communicate at multiple levels in the organization
• Previous experience in a medical device company
• Perform mechanical or basic electronic product service as required and in accordance to manufacturer’s specifications, company quality and productivity standards. This includes troubleshooting products
• Submit complete and accurate paperwork in a timely manner obtaining the proper signatures. Accurately record mileage figures, changes and codes. Properly identify warranties and provide accurate descriptions. All paperwork is to be completed neatly and legibly
• Strict adherence to procedures and policies as set forth by the company
• Responsible for maintaining accurate Van inventory
• Ensure field changes are forwarded to the application engineering department so accurate as-built documentation can be maintained
• Assist with Installation Projects as needed
• 100% of time is field related
• Other duties as assigned by your manager
• Must have either a lock hardware or low voltage background, two years experience is preferred
• Knowledge of CCTV, access control, computers, networking, basic audio and other low voltage applications
• Strong customer service orientation required with the ability to interact in a professional manner with the customer along and satisfy customer needs
• Ability to work beyond standard working hours, as well as, participate in an on-call schedule is required
• A valid state driver’s license, without restrictions, is required for this position
• Ability to work independently on customer site
• Ability to meet deadlines and have strong time management and organizational skills
• Skills or experience with personal computers, including electronic E-mail, personal scheduling, word processing and electronic spreadsheet skills
• Two years mechanical or low voltage industry experience
• Electronics Security product, low voltage, and PLC knowledge a plus
• Must be able to stand, walk, sit, use hands to fingers, handle, and feel
• Must be able to reach with hands and arms, climb and balance
• Must be able to verbally communicate via telephone
• Must be able to manipulate a computer keyboard
• Must be able to lift up to 60 pounds
• Must be able work with voltage
• Must have good vision with the ability to adjust to focus and use close vision, with or without correction. Peripheral vision and depth perception are required for this position
• Must be able to travel overnight
• This position is responsible for providing a high level of customer service to clients and team members and uphold company standards of customer service
• Understand and adhere to all company standards, policies and procedures
• Completes required training and development objectives within the assigned time frame
• Projects a positive image of the company at all times
• Ability to collaborate and work within a team-oriented environment
• Ability to accurately prioritize, organize and complete multiple tasks
• Handle Slot Machine malfunctions
• Assist Route Service Manager
• Verify customer payouts
• Complete required paperwork in a timely manner
• Inform Route Service Managers of Gaming machine problems
• Provide outstanding team member and customer relations
• All other duties and/or responsibilities as assigned
• Experience within VGT industry is a plus
• Previous customer service experience is a plus
• Ability to work nights, weekends, and some holidays
• Wiring, network, and troubleshooting experience is a plus

Site Service Technician Resume Examples & Samples

• Ensuring the highest focus on Customer Services and assisting with the measurement of service as required
• Porterage/Stores – collection and delivery of parcels, packages and goods around site
• Completing & Collating paperwork as required
• Receive and action daily reactive work requests – general handy man jobs, item movements, alongside many other general works
• Providing service within the Laboratories – movements and cleaning of glassware
• Laundry – collection and delivery of lab coats and recording of movements
• Conference and Meeting Rooms – setting up and furniture layouts and movements across site
• Waste Management – movement of rubbish to correct designated areas
• Additional tasks maybe required
• Can do, Flexible attitude & Multi-tasking
• Ability to make decisions on own initiative, Forward Thinking
• Computer Literate & Attention to detail
• Fork lift license (advantageous but not essential)

HIS Service Technician Resume Examples & Samples

• Servicing and/or commissioning of both portable and fixed gas detection in Honeywell’s service centre or onsite at customer location
• Fault find and repair fixed and portable gas detectors
• Offering product information and technical solutions
• Provide technical service training for end-users and distributors
• Issuing service reports and calibration certificates for product repairs
• Monthly reporting to management and other stakeholders
• Develop knowledge of entire product range, including Rae and Fixed systems

Plaza BMW Service Technician Resume Examples & Samples

• Full automotive troubleshooting and testing
• Use a computer to utilize factory software to send service details to service advisor's
• Attend factory sponsored training classes
• Have a valid drivers license

Service Technician, HHS Resume Examples & Samples

• Diagnose healthcare equipment to the quality standards set by Philips Healthcare (PH-SRC) at HRF by testing and qualifying with customers or colleagues as required
• Find the RA for the customer product, verifying warranty or contract entitlement, where there is no entitlement taking responsibility that customer is quoted and the customers call is handled via an exception planning process
• Follow the process for the Fixed price repair for all standard products and order the appropriate parts in order to achieve a first time fix
• Advise Customer Care Center Coordinators and District Teams about the best follow-up with respect to technical state of the diagnosed healthcare equipment
• Support Field team with technical knowledge
• Escalate technical issues to Business Unit support after consultation of the Team Leader
• Keep up to date of new technologies likely to affect PH range of products relevant to your modality
• Follow all quality standards within the frame of valid PH business policies
• Conform to PH safety standards including health and safety regulations and in the event of hazards or accidents to take immediate control of the situation and involve the Customer Care Manager and / or the responsible person to handle properly confidential issues according Philips standards and to act according General Business Principals
• Do building & equipment maintenance, general house keeping
• Troubleshooting and diagnostic abilities
• Proactively acquires and expands knowledge of the latest technology and systems in the industry
• Conduct bit repair processes including dull grading, pre-heat, cutter removal, pocket prep, cutter assembly, brazing, post-braze clean-up, and final inspection
• As part of drill bit repair process, service tech will operate grinders, blast equipment, torches, pressure washers, and may be involved with painting and general bit movement
• Complete all necessary documentation and data entry during repair process
• Perform equipment inspections as per required procedures
• Maintain 5S / housekeeping of work area
• Communicate to Lead Supervisor any issues with equipment, tools, inspections, and HSE concerns
• Strong work ethic, with the ability to multi-task and handle a fast pace work environment to meet deadlines
• Ability to work in shop environment and conduct physical activities such as lifting, crouching, reaching, and standing for periods of time
• Ability to see the color red (Ishihara test)
• Install, program, configure, commission and service Fire Alarm and Fire Suppression Systems including but not limited to; Simplex, Inergen, Sapphire, FM-200, and CO2 as well as other related building system products at customer sites.　
• Must be able to　work on　multiple projects simultaneously.　
• Read and interpret complicated blueprints, diagrams, submittals, specifications software/systems, programs, schematics and operational product manuals.　
• Attend all required site meetings.　
• Exhibit excellent customer service skills by consistently communicating with the district staff and customers to ensure customer satisfaction
• Adhere to all OSHA and SimplexGrinnell safety policies and procedures
• Participate in a scheduled On-call rotation.　　

DE Houston Airtron Service Technician Resume Examples & Samples

• Schedules air conditioning installation assignments
• Examines installed heating and air conditioning systems to verify that system is functioning
• Attends classes and seminars on air conditioning components and system design to update skills
• Studies production schedules and estimates worker hour requirements for completion of job assignments. Interprets company policies to workers and enforces safety regulations. Interprets specifications, blueprints, and job orders to workers, and assigns duties
• Recommends measures to improve production methods, equipment performance, and quality control of product
• Suggests changes in working conditions and use of equipment to increase efficiency of shop, department or work crew
• Confers with other supervisors to coordinate activities of individual departments

Dallas Airtron Service Technician Resume Examples & Samples

• Identifies, analyzes, diagnose, and repairs HVAC systems in customer’s home
• Performs preventative maintenance and proactive repairs when needed
• Represents company by serving as a direct company contact
• Provides repair vs. replacement options
• Responds to calls in a timely manner
• Provides sales leads to Sales Lead Coordinator
• Achieves annual and monthly sales goals
• Determines parts to order for repairs in a timely manner
• Complete paperwork for each job, including daily time, job status and duration
• Records parts, materials, labor and other cost data per job and return unused resources to warehouse
• Beware of safety precautions and follow safety guidelines
• Use a shovel and pick to dig up and bury cable; and may be required to work in manholes or controlled environmental vaults (CEV)
• Observe all safety rules and regulations
• Assist other Technical personnel in the performance of their duties when requested
• Must convey a positive and professional appearance and demeanor when communicating the company's products and services to our customers
• Direct customer facing work and sales referrals. Accountability/dependability (on time and on load when scheduled and serve on call as needed)
• Teamwork (technical expertise developed to complete work efficiently to achieve work group key service measures)
• Active Listening (ability to take input from customers, APS and co-workers to problem solve and improve skills
• Asking relevant questions to ensure problems are resolved quickly or to clarify information or directions.)
• Active Learning (curious seeker of new information and actively works to improve skills and knowledge)
• Ability to handle 28 ft extension ladders (up to 75 lbs routine work) and manhole covers (up to 150 lbs)
• Current drivers license with a safe driving record
• Prior experience as a customer facing telecom operations technician. ADSL installation/repair experience (self/full installs). A+/Net + Certified Required Soft Skills
• Perform installation, maintenance and troubleshooting of high-speed internet, video and voice networks including associated wiring and equipment
• Perform maintenance and repair on outside plant facilities
• Climb poles, use a shovel and pick to dig up and bury cable; and may be required to work in manholes or controlled environmental vaults (CEV)
• Direct customer facing work and sales referrals
• Accountability/dependability (on time and on load when scheduled and serve on call as needed)
• ADSL installation/repair experience (self/full installs)

Belt Service Technician Epperson & Company Resume Examples & Samples

• Use repair shop experience and field service experience to make accurate and timely repairs
• Vulcanizer experience preferred
• Valid Driver’s License is required
• We'd love it if you have a few years’ experience in the performance of pest management operations activity...but we'll train the right person
• We do need you to have a valid driver’s license with proof of insurability and safe driving record required
• You will have to pass a background check and a physical
• Location: WEYMOUTH AREA: IDEAL CANDIDATE WILL RESIDE IN THE SOUTH SHORE OF MASSACHUSETTS
• Compensation: HOURLY
• Principals only. Recruiters, please don't contact this job poster
• Please, no phone calls about this job!
• Please do not contact job poster about other services, products or commercial interests

Service Technician on Guarantee Resume Examples & Samples

• We'd love it if you have a few years' experience in the performance of pest management operations activity...but we'll train the right person
• We do need you to have a valid driver's license with proof of insurability and safe driving record required
• You will have to pass a background check, drug test and a DOT physical
• Supports Plant Maintenance with troubleshooter for manufacturing and facility equipment problems
• Rebuild, repair and modify manufacturing and facility equipment
• Remove and install manufacturing and facility equipment
• Assist Service Engineer, Project Engineer and Plant Maintenance with difficult installation, rebuild and repair projects
• Purchase repair parts and equipment
• Install new equipment and train personnel on proper use and maintenance
• Assist Service Engineer, Project Engineer and plant maintenance with major equipment rearrangements or upgrade projects
• Assist Service Engineer with writing specifications and obtaining quotes for repair parts and equipment
• 3 years experience with mechanical, hydraulic, pneumatic, PLC and electrical maintenance in a manufacturing environment
• Able to operate machines, hand-tools and electrical equipment
• Able to troubleshoot, disassemble and assemble equipment. Fundamental knowledge of personal computers, related software and print reading
• Fundamental knowledge of machine building, electrical wiring, PLC programming, ergonomics, OSHA and Industrial Safety policies
• Services and installs specified coffee and beverage dispensing equipment in designated regional geography
• Performs scheduled and unscheduled service activities including emergency service calls, preventative maintenance, surveys and installations
• Technicians are required to participate in "On Call" service including after hours and weekend schedule rotation
• Maintain spare part levels and reorders within replenishment guidelines
• Responsible for all documentation and activity verification required by the company including call closure procedure, completeness of invoice and signature of all required documents from the customer
• Participates in the forecasting and planning of equipment to meet demands based on sales input and plans
• Must follow all company safety mandates and policies
• Relish opportunities to pick up new activities that fall broadly in the purpose of the role
• Take initiative to think outside the box and identify opportunities for improvement
• Three to six years Product repair experience preferred
• High School Diploma or equivalent required, Bachelors Degree preferred
• Basic Electrical knowledge required
• Basic Mechanical knowledge required
• Experience in hands on repair and technical experience required
• Experience supervising P&L functions
• Experience supervising small teams preferred
• Strong presentation skill required
• High level of computer literacy including intermediate level experience with Microsoft Office
• Self motivator with strong ability to work independently/remote required
• High level ability to troubleshoot product faults and provide proper resolution
• High level of customer service orientation required—a desire to help or serve others, to identify and meet their needs
• Ability to supervise P&L functions required
• Ability to supervise staff required
• Strong ability to crunch numerical data to create action plans required
• A meticulous approach to planning and organizing including a proven ability to prioritize tasks and meet strict deadlines
• Proven ability to build and maintain strong relationships with people at all levels of a business
• Ability to lift, push and pull up to 50 lbs
• Product Servicing/Repair experience required
• Customer Services/Sales/Relationship Management experience required
• Ability to understand the Dyson brand and uphold its integrity
• High level of customer service orientation required—a desire to help or serve others, to identify, meet and exceed their needs and expectations
• Strong presentation and people skills required
• Knowledge of Dyson products would be a distinct advantage
• Ability to lift and move up to 50 lbs

Montana Service Technician Resume Examples & Samples

• Creates and executes Milgard Performance System (MPS) plans; meets MPS commitments and works within the guidelines of MPS; reflects Milgard's business values and the Milgard philosophy in all business interactions
• Sense of direction with ability to use Thomas Guide, self-motivated, and mechanically inclined
• Ability to work in, and promote a team environment
• Under direct supervision from higher level technical supervisory and/or management staff, the Technician I utilizes skills and training to perform maintenance and/or installation work on assigned wind turbines at a basic level
• The Technician I will follow specific schedules and procedures including safety protocol, turbine service and/or installation processes, and other direct and detailed verbal and written instruction
• The Technician I is regarded as the “entry-level” team member on the technician team and will have minimal customer interface
• Demonstrates risk-averse safety behavior at all times. Provides recommendations to higher level technical staff and management regarding everything safety. Encourages and recognizes others completing safe acts and intervenes when unsafe acts are practiced

Service Technician Intern Resume Examples & Samples

• Operates and maintains company vehicle safely
• Maintains condition of tools and equipment in order to ensure safe and efficient service
• Completes recording keeping functions to ensure accurate information is maintained
• Resolves customer complaints and inquiries to ensure customer satisfaction
• Promotes and accepts accountability for providing superior customer satisfaction and selling of Home Service Plus products and services (e.g. Service Plus Repair Plans, Options, Product sales referrals) to customers

Contamination Control Service Technician Resume Examples & Samples

• Perform cleaning in controlled environments based on customer specific requirements
• Embrace proper personnel hygiene and behaviors that keep a controlled environment clean
• Follow and refer to customer specific work instructions for cleaning requirements
• Completion of supporting records/forms as required
• Other projects/tasks as assigned
• A Valid Driver Licenses is a must
• While performing the duties of this job, the employee is frequently required to stand and move about a facility
• The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds
• While performing the duties of this job, the employee is frequently exposed to wet and/or humid conditions and must follow established procedures
• The employee must follow established procedures specific to customer requirements to avoid contamination of cleanroom

Laser Service Technician Resume Examples & Samples

• Work from production check lists, procedures, instructions, customer and unit records, diagrams, prints, schematics, computer programs and similar documentation
• Receive units from customer based on documentation provided through previous customer contact by others. Document receipt of items and perform diagnostics review of unit to determine operating performance and potential causes and areas of failures. Tear down units and examine and clean components, testing for proper operation as required. Replace circuit boards or other components including wiring, optics, lasers and mechanical parts. Diagnose hardware and software problems, run appropriate computer programs, analyze data, isolate areas of potential or actual problems and make required modifications to suit current requirements and resolve problems. Perform course and fine alignments to optics within the unit to exacting degrees of accuracy. Test repaired or modified units, reassemble to suit specifications and issue repaired units for shipping by others
• Document repairs and annotate customer and product files as required. Print and include required documentation of repairs and modifications and prepare software and documentation upgrades as required
• Assist other team members by checking work prior to release of repaired or modified units. Notify engineering of conditions requiring more complex resolution, recurring failures or service issues or identified product limitations. Make recommendations for design or procedural changes. Design and build new service jigs or fixtures
• Travel to customer sites or other FARO service centers to perform on-site calibrations, fine optical alignments and repairs as required and assigned. Communicate directly with customers in order to resolve equipment problems
• Prepare any range of required documentation, manually or in computer system to communicate, account for and record testing, calibration and disposition of units
• Control inventory of departmental equipment and units in for service. Requisition and maintain supplies of consumable materials used in departmental operations
• Support the service department internally and externally by manufacturing, assembling and shipping spare parts (while not traveling)
• Maintain up-to-date technical knowledge on all products sold by the district as well as major industry trends and competitive products
• Provide phone technical support to customers, sales, and other company personnel
• 40% Travel (Domestic)
• 3-5 years experience in repair, mechanical and electrical or equivalent
• Worked in an Electro-Mechanical environment
• Serve existing accounts by analyzing work orders
• Investigate complaints and resolve issues
• Study system requirements, order and gather components, complete installation, and perform acceptance tests
• Keep personal equipment operating by following operating instructions, trouble shoot breakdowns, maintain supplies, and call for repairs
• Document service and installation actions by completing forms, reports, logs, and records
• Maintain customer confidence by keeping service information confidential
• Accomplish operations and organization mission by completing related results as needed
• High school diploma or equivalent. 2 year college certificate or equivalent in IT preferred
• Minimum of 2 years of service technician experience, including at least 6 months in the copier/printer industry
• Combination of education and experience will also be considered
• Must have knowledge of PC hardware and electronics understanding
• Fantastic customer service skills
• Apply safety rules and safe practices as well as environmental responsibilities and report unsafe practices and incidents
• Carry out service maintenance, repair work or other service related maintenance tasks in accordance with service process (preventative or corrective) work flows
• Provide assistance via service calls during and after hours as necessary and perform remote service assistance using remote connection and diagnostics tools
• Troubleshoot equipment failure and make recommendations to avoid repeating the problem in the future
• Secure delivery and execution according to customer order and expectation and perform work at factory/site on time and at the agreed and expected quality
• Contribute to customer satisfaction by professional service delivery and co-operate actively with other ABB units to achieve common targets
• Create and maintain a good relationship with customers, understand their needs and conduct specialist support and advisory to sales team
• 50% - Establish and maintain a relationship with each of the customer’s on the assigned base
• 25% - Establish and maintain a relationship with senior members of the customer’s management team when possible
• 25% - Have a thorough understanding of Barnett’s product offering, service platform and processes
• Advice and support distributors (phone, mail ) if technical defects and faults occur
• International on field support
• Planning, monitoring and follow-up of technician inserts
• Together with suppliers providing support services, so that solved problems and initiated troubleshooting is receiving the information from dealers / customers and forwarding within the organisation
• Preparíng training docs incl training dealer and customers
• Min 3-5 years experience as service technician
• 65-75 % travel required
• Day to day servicing, calibrations and maintenance; including Diagnoses, repairs faults, basic programming and commissioning of the Security control systems
• Navigate and interrogate Security interfaces
• Ensuring delivery of value to Honeywell clients and customers
• Performing vehicle repair and/or maintenance work as outlined on repair order with efficiency and accuracy, in accordance with dealership and factory standards to drive Customer loyalty
• Keeping abreast of factory technical bulletins and participating in factory-sponsored training classes as appropriate
• Master-Certified Technician
• Assists in performing scheduled preventative maintenance on systems and equipment
• Ensures compliance of calibration for the different tools and systems maintained in the Research and Development laboratories
• Manages service calls with demanding timelines from internal customers
• Works as an effective departmental or cross-functional team member
• Installs, operates and maintains audio visual and conferencing hardware and software. This position works under general supervision and direction
• Perform day-to-day Audio Visual (AV) functions, including troubleshooting and equipment installation, operation and repair, scheduling, end-user coordination / training
• Operate and maintain AV equipment for live and recorded events
• Coordinate, plan and arrange AV presentations
• Operate audio board and/or video conferencing and streaming or bridging technologies and equipment for presentations and meetings
• Manage and support controls in integrated conference rooms as well as provide user education and documentation
• Daily maintenance of conference rooms
• Work with multiple departments to ensure maximum operation and availability of audio and video equipment
• Deploy new AV hardware and software. Maintain equipment as needed
• Research and implement best practices to resolve equipment issues
• Perform basic PC technician duties as applicable
• Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments
• Troubleshoot issues remotely and in person
• Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance
• Maintains strict confidentiality of information gained while supporting meetings
• Works closely with Network and Telecommunication Administrators
• Assist in the maintenance, organization of service and repair. Facilitates, create systems, benches, layout and tooling to ensure efficient handling of defective products. May include outside facilities as well
• Responsible for the receipt, decontamination, trouble shooting, failure investigation, repair, testing and documentation of electromechanical and video system products returned from the field to determine appropriate action and handling
• Utilize various computer programs, Digital Multi Meters, Oscilloscopes, light measurement equipment, waveform monitoring equipment, digital and analog electrical test equipment to troubleshoot returned products
• Utilize Soldering and Desoldering skills on printed circuit board assemblies for thru hole and surface mount components
• Assist in performing failure root cause analysis on all returned products
• Perform complaint failure evaluations and provide estimates on repairs
• Modify, rebuild or overhaul electromechanical products
• Apply knowledge of electronics/electrical principles in determining equipment malfunction
• Document findings for management, QA, manufacturing and engineering as needed
• Work with Arthrex Inc to complete documentation necessary for closure of customer complaints
• Provide training to service personnel as required
• HS Diploma or equivalent and Prefer Associates Degree in Electronics Technology
• Minimum of 3 years of work experience in an electronics environment
• Experience in system analysis, testing, troubleshooting to component or board level preferred
• Experience in a regulated manufacturing environment, including electrical test processes and procedures preferred
• Responsible for the receipt, decontamination, repair and documentation of electromechanical and video system products returned from the field to determine appropriate action and handling
• Perform optical test and measurement of incoming service items as required
• Assist in perform complaint failure evaluations and provide estimates on repairs
• Minimum of 2 years of work experience in an electronics environment
• Experience in a manufacturing environment, including electrical test processes and procedures preferred
• Excellent oral and written communication skills utilizing the English language
• Ability to read and understand specific job requirements (specs)
• Good attention to detail with solid follow-up skills
• Good computer skills, including Microsoft Office with proficiency in Outlook
• Familiarity with the company’s business system
• Professional appearance and behavior
• Solid organizational skills with the ability to prioritize effectively
• Ability to work effectively under pressure and manage multiple assignments simultaneously
• Meets appropriate deadlines
• Accurate and results oriented
• Committed to providing exceptional customer service
• High mechanical aptitude with the ability to quickly grasp technical information
• Sold individual contributor who functions equally well as a member of a Team
• Dditional tasks maybe required
• Ensuring delivery and performance of services, joining a motivated team and is part of the fixed budget element
• Time scheduling, awareness of surroundings; be able to interact with all colleagues at all levels. Failure of equipment or job related complaints are typically resolved at a higher level
• Diagnose and/or correct all technical problems (Basic and Hi-Speed Internet, Basic and Digital TV and Rogers Home Phone) to the satisfaction of the customer and in accordance with company specifications
• Complete installation work. (e.g., rewires, fishing, drop replacements)
• Promote and sell company services and make customers aware of same
• Complete accurate documentation pertaining to installations, service and sales activity
• Assist Managers in reducing departmental costs through efficiencies and improved productivity
• Learn and adhere to all applicable Health & Safety regulations, both legislatively mandated, and as outlined in company policy
• Pay, benefits, and work schedule as per the Metro Cable Association Salary Plan
• As this is a Metro Cable Association position, Metro Cable Association members are encouraged to apply
• A+ Certification with Apple Mac experience required (or equivalent PC skills)
• Knowledge and experience with Smart Home Monitoring is an asset
• Must be able to handle all physical aspects of the job, which include lifting/moving heavy equipment (approx. 80 lbs) and climbing ladders/poles at heights up to 40 feet
• Excellent communication and problem-solving skills coupled with excellent customer service skills
• Must be willing to work in adverse weather conditions
• Previous sales experience would be an asset
• Combination of education and relevant work experience totaling 4 years post-high school or equivalent
• Completed basic courses in pole climbing, basic electricity, installation/repair, cable splicing/maintenance, basic cable transmission and cable air pressure courses, or possess equivalent job experience
• Must have a valid driver's license and an acceptable driving record
• Must be able to visually identify all colors used in telephone cable
• Possess proficient PC skills to include use of Microsoft products, electronic mail and the Internet
• Proven, successful customer contact experience
• Properly secure vehicle to lift to ensure safe operation
• Dismount and remount tires and wheels securely on vehicle
• Dismount and remount tires onto wheels without damaging any critical parts
• Loading and unloading of tires to end user fleets
• Complete necessary paperwork legibly
• Assist in warehouse dutiesWork independently
• Electrical/mechanical and electronics troubleshooting
• Will need to satisfactorily complete company schools and audio/video field training
• Problem diagnosis including electrical/mechanical and electronics troubleshooting. Must be able to be innovative and use common sense to remedy a situation so the customer may resume operations
• Consult with bakeries to identify process improvements and diagnose mechanical weaknesses to provide value-added solutions
• Maintain frequent contact with the office to receive service assignments and review service problems with advisor, supervisor, or manager
• Consistently achieve or surpass weekly productivity and service labor revenue goals assigned by management
• Maintain working knowledge of latest modifications, retrofit, etc. for equipment assigned to service
• Assist others on equipment installations or in performing major repair assignments. Maintain a working knowledge of parts stocking and identification methods
• Complete timely and accurate trip and expense reports
• Work in a safe manner and comply with all safety standards
• Rockwell Logix and Factory Talk experience preferred
• Knowledge of bakery process and automation processes desired
• Troubleshooting utilizing scoping power meter, multimeter, calipers or other basic assessment tools
• Welding and fabrication skills desired
• Product line service and assembly
• Conducting final tests and releases of product for shipping
• Inputting of data, including orders
• Maintains adequate inventory of spare parts
• Work in collaboration with the dispatch group and the customers in order to meet the customers’ and organization’s expectations
• French speaking
• Experience and strong interests in digital control, mechanics, ventilation, heating and air conditioning
• Experience and strong interests in Windows operating systems, networking, VMware software and Cisco technologies
• Health & Security Certifications
• Keen sense of leadership and business development skills
• Team work schedule and utilization (warranty/CIM, contract support, retro-fit, CIP, and T&M staffing plan and support)
• Three (3) year technical Associates degree or equivalent and minimum one (1) year technical wind turbine experience
• Ability to develop and present effective presentations to the customer and Vestas management staff
• Ability to maintain an attitude that promotes a positive image to internal and external customers. Maintain a professional attitude even when problems and crisis situations arise
• Demonstrated advanced use of complex power tools such as hydraulic rams, inductive heaters and diagnostic tools (e.g. advance fluke meter functions, VOB data collection)
• Able to effectively collaborate with employees at all professional levels, performs as a champion for change management initiatives and ability to respectfully follow supervision
• Perform equipment refurbishment, installation, relocation, discontinuance, product level engineering and configuration changes, upgrades and/or modifications to products
• Applies technical training and experience to affect product repair on retail store products
• Builds positive customer relationships with product end-user and store manager
• Maintains business like communications, conduct and appearance that is complimentary to customers’ environment and otherwise demonstrates a courteous, positive and professional attitude at all times
• Effectively communicates with customers, management, peers, and team members on a timely basis regarding status of work, potential problems, customer / store management satisfaction, and to seek advice and assistance
• Has ongoing rapport with store managers and client executives and performs scheduled & unscheduled visits with customer management
• Performs retail store systems & product problem determination utilizing the maintenance package, diagnostics, reference documentation, service aids, system tools
• Uses established procedures and/or instructions for repetitive and/or routine work, works on tasks individually or as a part of a team and provides assistance to less experienced SRs
• Operates territory efficiently and/or performs technical services in a complete, quality and timely manner to meet customer commitments and minimize disruptions to the customer's operation
• Knowledge of personal computer technology, flat panel TVs & monitors, cash registers / point-of-sale equipment, and associated retail devices
• Electricity & electronics knowledge
• Recognize and understand the functional and operational use of IT signal and power cables as well as low voltage wiring systems and to perform diagnosis and repair
• Written and spoken communication skills
• Articulate & demonstrate strategy to end-user customers
• Capable of performing freelance diagnostics and repair. Requires minimal assistance from more experienced SRs to carry out difficult product repair activities
• Self-motivated with the ability to multitask and drive resolution
• The individual must have a credit history sufficient to obtain a credit card in the individual's name in order to charge business related expenses. Approved business related expenses will be reimbursed by the company
• Ability to travel (approximately 75%) and work OT as required
• Providing overnight Service Desk facility, giving good levels of 1st time resolution (up to 60%) and triage for issues passed on to 2nd/3rd line support teams
• Ensuring all operational tasks are completed Monitoring for systems messages and alerts and taking appropriate action
• Provide assistant to Service Level Management to manage Major Incidents
• Provide assistant to Change Management and Project teams relating to system implementations and changes
• Liaise with Service Desk, Incident Support, Deskside Support, Networks, 3rd line Technical Support and other support teams to facilitate any tasks that can be carried out overnight on either a regular or adhoc basis (system monitoring, checking, admin tasks, housekeeping)
• Ensuring Assyst CMDB is kept up to date and accurate
• Provide mentoring, support and guidance to the Service Technicians
• Ensure OLA levels are maintained
• Perform receipt inspection of various mechanical equipment including component parts being able to verify and match incoming material with customer and Pentair Valves & Controls receiving documentation
• Perform all aspects of repair and testing including but not limited to: inline testing, disassembly, cleaning, in process inspection, assembly, final testing, and final inspection on various types of mechanical equipment
• Lead teams of service technicians as required
• Perform inspections on equipment to determines scope of repair, and report recommendations to supervisor
• Perform equipment installation and removal at customer site
• Perform onsite pre-job surveys to determine scope of work and report findings back to supervisor
• Must be able to read and interpret various drawings, customer specifications and valve assembly and maintenance instructions necessary to satisfy customer requirements
• Must understand and comply with all Pentair Valves & Controls and customer policies and procedures relative to all assigned duties and responsibilities
• Must have valid driver’s license and be willing to drive company vehicles
• 5+ years of mechanical experience with emphasis on trouble shooting and problem solving
• Minimum 5 years of service related experience
• Sound technical writing and communication skills
• Ability to manage jobs with little direct supervision
• Ability to work in an environment with frequent exposure to one or more unpleasant (noise, heat, dust, etc.) or hazardous conditions 50-75% of work time
• Must be customer oriented willing to work overtime and travel as required to meet business needs. Understanding this may involve evening and weekend call in, often times with very little notice
• Ability to lift and/or carry 35 lbs
• Handle phone calls on a repetitive basis relating to the service, repair, and application of the product
• Create service files in Service Warranty system to effectively administer warranty claims; repair and test of returned equipment from the field
• Experience troubleshooting and diagnosing computer hardware and software issues
• Experience installing applications and navigating directories/files within Microsoft Windows Operating Systems
• Travel to customer locations for technical support of the product
• Participate on product development teams and product support initiatives focused on internal and external suppliers
• Will help manage the demonstration assets that the business unit has for customers and sales team, including the tracking, communication and process of the demos
• Assist product engineering in evaluation of returned equipment to continually improve reliability and warranty
• Requires interaction with our development partners administrative (warranty costs, materials), technical and engineering teams
• Associate Degree in Electronics, Electro-Mechanical Technology
• At least 1 year of customer service and troubleshooting skills
• At least 1 year of welding systems product experience
• Above average computer skills utilizing Microsoft Office suite and Internet programs
• Demonstrate a positive and enthusiastic attitude
• Ability to make quick customer oriented decisions in a fast paced environment
• A demonstrated ability to work effectively with many different personalities and situations
• Excellent verbal communication skills and enjoy verbal interaction with others
• Product knowledge and basic understanding of Miller generic computer systems, such as A+, Intranet, and Extranet
• Willingness to learn product features and welding characteristics for existing and new products is required
• Basic knowledge of electrical and mechanical components of a welder
• Desire to continue to grow professionally through experiences, exposure and focused training
• Perform service and new installation commissioning activities on fire alarm, access control, CCTV, intrusion alarm and intercom systems
• Field coordination and communication, system programming, commissioning, AHJ testing and training on new system installations
• Required to lift and or carry equipment and tools, which may be over forty (40) pounds Working environment may involve climbing ladders and scaffoldings with equipment, upwards to forty (40) feet Capable of working in cramped workspaces such as ducts, crawl spaces, above ceilings, etc
• Must adhere to all OSHA and JCI safety policies and procedures
• Complete mileage and monthly vehicle reports in a timely manner
• Must be able to read, speak and write in English and follow verbal and written instructions. Must also read and interpret blueprints, drawings, schematics and specifications
• Must have a minimum of three (3) years electro-mechanical assembly
• Must have working knowledge of basic shop math and be able to complete basic electrical formulas
• Must be able to efficiently use a variety of assembly hand tools and precision measuring instruments, such as calipers, micrometers and dial indicators
• Must be able to pass FAA Drug and Alcohol test and be familiar with FAR Part: 145, 65 and 23
• Service and maintain machinery and chemical systems in customer fresh fruit packinghouses
• Mix and test chemicals in the field to verify proper dilution and effectiveness
• Maintain proper inventory of leased machinery parts and chemical use at packinghouses to assure machinery down time
• Fabricate, assemble and install machinery systems
• Maintain all reports and records for internal and external audits
• Implement preventative maintenance and overhaul programs that minimize parts costs, labor costs, and machinery downtime
• Maintain proper professional attire, grooming, and work environment to help maintain JBT image
• Work closely with customer personnel in the operation of their plant(s), and report day-to-day problems and opportunities immediately to your supervisor
• Perform Hazard Safety Assessment prior to each job
• Perform service on equipment manufactured, sold and/or leased by JBT
• Final inspection, installation and commissioning of new and/or rebuilt JBT equipment
• Answer inquiries concerning equipment and forward to the appropriate departments in JBT
• Generate timely/accurate service call reports and report problem areas or needed improvement on all JBT equipment
• Instruct and train customer operators and mechanics on safe operation and maintenance of equipment
• Make goodwill calls and keep customers informed of product update kits on improved operation and safety. Promote repair service and parts sales
• Domestic and international travel required with periods up to six weeks per trip
• Self-starter requiring a minimum amount of supervision and the ability to maintain a professional appearance and conduct both on and off the job
• Adhere to JBT’s operating policies and Code of Ethics. This includes compliance of JBT’s confined space entry and rescue procedures. Strict adherence to the JBT off-site safety policy is required at all times
• Maintain proper documentation for timecards, expense reports, and Runzheimer programs
• Take inventory of repair parts on hand
• Lead or assist in the coordination of large overhauls and field repairs
• Document repairs and project reports for company wide distribution
• Troubleshoots and diagnoses equipment problems and makes appropriate repairs or recommendations for repairs to clients
• Provides emergency or unscheduled repairs of equipment; is available for customer care at short notice
• Performs regular preventive maintenance on equipment with the coordination of clients, such as equipment inspections and small repairs
• Provides advisory services during equipment install, service and repair visits by instructing third parties and performing quality reviews to ensure that quality standards are being met
• Reads and interprets equipment manuals to perform required maintenance and service
• Reads and interprets electrical and mechanical CAD drawings, P&ID’s, and flow schemes
• Accurately prepares and submits inspection reports, service reports, time sheets, and expense reports in a timely manner to Service Coordinator or Service Manager. All reports should be done on a weekly basis
• Inspection of assembled equipment, to ensure proper installation
• Inspection of all operating parts to ensure proper operation within expected tolerances
• Maintains inspection records of equipment; determining trends affecting equipment and assessing how to make corrections
• Recommends equipment modifications to eliminate future performance problems. Advises client on replacement part orders
• Uses a variety of hand and power tools, electric meters and material handling equipment in performing duties
• Interact with internal and external project managers during field projects
• Consults with engineering team to resolve unusual problems in system operation and maintenance
• Clearly and professionally interact with customer, regarding status of commissioning, on a daily basis
• May supervise/train customers employees and/or employees in testing, tuning, and adjusting equipment to obtain optimum operating performance
• Ensure that time sheets are signed off by the customer and inform customer prior to working additional time in which customers would be invoiced
• Take and respond to customer service, emergency, and breakdown calls during business hours. Could be asked to take calls after hours on occasions
• Technical Certificate or 2 year degree in Mechanical, Electrical, or Production Engineering and 1-5 years experience working on processing and filling equipment; or an equivalent combination of education and experience
• Proficient personal computer skills including e-mail, recordkeeping, routine database activity, word processing, spreadsheets, graphics etc. Proficient knowledge of Microsoft Office software
• Ability to travel domestically and internationally, 60% or more

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