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Microfinance Business Plan

Published Nov.05, 2023

Updated Sep.14, 2024

By: Jakub Babkins

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Table of Content

Sample Business Plan for Microfinance

Microfinance is a banking service that provides financial assistance to low-income individuals or groups who do not have access to formal financial services. In the US, microfinancing refers to loans of $50,000 or less. Microfinance institutions (MFIs) offer loans, savings, insurance, and other products to help clients improve their livelihoods, reduce their vulnerability, and achieve their goals.

This microfinance business plan template is about a sample microfinance bank that operates in the USA. It will provide an overview of a microfinance bank’s business models, services, customer focus, management team, success factors, financial highlights, and plans. Refer to our financial advisor business plan for a detailed understanding.

Executive Summary

Business overview.

InnoLoan is a microfinance bank that provides affordable and accessible financial services to low-income individuals and small businesses in the USA. Our mission is to empower our customers to improve their livelihoods, create jobs, and contribute to the economic development of their communities.

InnoLoan microfinance bank offers a range of financial products and services to its clients, such as:

Microloans – Tailored to the needs and capacities of our customers, with flexible repayment terms and competitive interest rates
Savings products – Help our customers build assets and plan for the future
Insurance products – Protect our customers from risks and uncertainties
Money transfer – Enables our customers to send and receive money conveniently and securely
Financial education program – Equips our customers with the skills and knowledge to manage their finances effectively

Customer Focus

Our target market comprises low-income individuals and small businesses excluded or underserved by the formal financial sector. We focus on women, youth, minorities, and rural populations facing multiple barriers to financial services. We segment our customers based on their demographic profile, income level, business activity, and financial needs.

Management Team

We have a strong management team with extensive experience and expertise in microfinance, banking, and social development. Our team is committed to delivering high-quality services to our customers and achieving social and financial impact. We also have a network of well-trained and motivated staff who work closely with our customers at the grassroots level.

Success Factors

Our success factors include:

Clear vision and mission
Customer-centric approach
Diversified product portfolio
Robust operational system
Strong risk management framework
Sound financial performance
Positive social impact

Financial Highlights

Our financial highlights for the next five years are:

Projected portfolio growth of 25% annually, reaching $50 million by 2026
Projected customer base of 100,000 by 2026, with 60% women, 40% youth, 30% minorities, and 70% rural
Projected revenue growth of 30% annually, reaching $15 million by 2026
Projected net income growth of 35% annually, reaching $3 million by 2026
Projected return on equity of 20% by 2026
Projected operational self-sufficiency of 120% by 2026

Company Overview

Who is innoloan microfinance bank.

InnoLoan microfinance bank, established in 2020 in San Francisco, CA, is a US-registered and regulated bank that offers affordable and accessible financial services to low-income individuals and small businesses.

InnoLoan Micro Lending Company

InnoLoan micro-lending company, a branch of InnoLoan microfinance bank, gives small US businesses microloans from $500 to $10,000. It supports entrepreneurs with good business ideas or who need more capital.

Industry Analysis

The microfinance industry in the USA is a growing and dynamic sector that provides financial services to millions of low-income individuals and small businesses who are excluded or underserved by the formal financial sector.

According to the Global Microfinance Market Research Report 2023 , the global Microfinance market reached USD 218.31 billion in 2022. The market is expected to achieve USD 447.76 billion by 2028, exhibiting a CAGR of 12.72% during the forecast period.

Here are some more interesting insights on the microfinance industry:

There are approximately 10,000 microfinance institutions throughout the world. ( Fit Small Business )
Microfinance institutions worldwide serve more than 140 million borrowers and have a total loan portfolio estimated at $124 billion. ( Microfinance Barometer Report )

Customer Analysis

Demographic profile of target market.

Our target market consists of low-income individuals and small businesses excluded or underserved by the formal financial sector in the USA. We estimate that over 50 million potential customers in this market segment need financial services but lack access to them. We focus on women, youth, minorities, and rural populations facing multiple barriers to financial services.

Customer Segmentation

We segment our customers based on their demographic profile, income level, business activity, and financial needs. The following table shows the characteristics and size of our customer segments:

Competitive Analysis

Direct and indirect competitors.

We face direct and indirect competition from various providers of financial services to low-income individuals and small businesses in the USA.

Some of the direct competitors include:

MicroVest – A microfinance institution with over $50 million in loans to 100,000 customers. It gives microloans from $100 to $10,000 at 18% interest. It also provides 2% interest savings accounts and life and health insurance.
MicroFlex – A microfinance institution with over $25 million in loans to 50,000 customers. It gives microloans from $50 to $5,000 at 15% interest. It also provides 1% interest savings accounts and a money transfer service with a 3% fee.

Some of the indirect competitors include:

Payday lenders – Providers of short-term loans that charge high-interest rates and fees. They target customers who need urgent cash but have poor credit history or no collateral.
Pawn shops – Providers of loans that require customers to pledge their personal belongings as collateral. They charge high-interest rates and fees and may sell the collateral if the customers fail to repay the loans.
Credit unions – Non-profit financial cooperatives offering their members loans, savings, and other services. They charge lower interest rates and fees than other providers but have limited outreach and eligibility criteria.

Competitive Advantage

Our competitive advantage is based on the following factors:

Marketing Plan

Our marketing plan is designed to achieve the following objectives:

To increase our brand awareness and recognition
To attract new customers and retain existing ones
To expand our market share and reach by entering new geographic areas
To enhance our competitive position and reputation

Our marketing plan consists of the following strategies:

Product strategy – We will continuously improve our products based on customer feedback and market research. We will also introduce new products in the future.
Price strategy – We will offer competitive and affordable prices that reflect the value and quality of our services. We will also provide incentives and discounts for loyal customers and referrals.
Place strategy – We will leverage our existing network of branches, agents, and partners to deliver our services to our customers.
Promotion strategy – We will use traditional and digital media to communicate our value proposition and social impact to our target market and stakeholders.

Operations Plan

Operation function.

Our operations plan describes delivering customer services and managing our internal processes. Our operations plan consists of the following functions:

Loan origination – We assess and approve microloan applicants using interviews, credit scores, collateral, and group lending, and assist them with the application process.
Loan disbursement – We deliver the approved loan amount to our customers via cash, bank, mobile money, or prepaid cards, ensuring speed, ease, and safety.
Loan collection – We collect the loan repayments from our customers as per agreement, using direct debit, mobile money, or cash collection, and monitor the loan performance and contact late customers to prevent defaults and losses.
Savings mobilization – We offer and manage savings accounts for our customers who want to save money, with good interest rates and no minimum balance, and easy access and withdrawal options through branches, agents, mobile banking, or ATMs.
Insurance provision – We offer insurance products that protect our customers from life, health, property, and business risks, working with good insurance companies to provide cheap and customized insurance plans, and handling the claims and payments for our customers in case of loss or damage.
Money transfer service – We offer a money transfer service that allows our customers to send and receive money locally and internationally, working with reliable money transfer operators to provide fast and secure money transfer options, and charging low fees and offering good exchange rates.
Financial education program – We run a financial education program for our customers who want to learn more, using workshops, seminars, online courses, or mobile apps, and measuring the impact of our program on customers’ financial behavior and well-being.
January 2024 – Launch of our microfinance bank with all the necessary licenses, registrations, and approvals
June 2024 – Opening of 10 branches in strategic locations across California
December 2024 – Reaching 10,000 customers with a loan portfolio of $5 million
March 2025 – Introduction of new products such as insurance, money transfer, and financial education
June 2025 – Expansion to new states
December 2025 – Reaching 50,000 customers with a loan portfolio of $25 million
March 2026 – Adoption of digital technologies such as mobile banking, online platforms, and biometric identification
December 2026 – Reaching 100,000 customers with a loan portfolio of $50 million

Financial Plan

Our financial plan provides an overview of our key revenue and costs, funding requirements and use of funds, key assumptions, and financial projections. Refer to our bookkeeping business plan here.

Key Revenue & Costs

Our key revenue sources are:

Interest income – The income generated from charging interest on our microloans. We charge an average interest rate of 16% per annum on our microloans.
Fee income – The income generated from charging fees for our services. We charge an average fee of 2% per transaction on our services.
Other income – The income generated from other sources such as grants, donations, investments, etc. We expect to receive an average of $500,000 annually from other sources.

Our key cost drivers are:

Operating expenses – The expenses incurred for running our operations, such as salaries, rent, utilities, travel, marketing, etc. Our operating expenses will be 40% of our total revenue.
Loan loss provision – The provision made for potential losses due to loan default or delinquency. We estimate that our loan loss provision will be 5% of our total loan portfolio.
Capital expenditure – The expenditure for acquiring or upgrading fixed assets such as equipment, software, vehicles, etc. Our capital expenditure will be 10% of our total revenue.

Funding Requirements and Use of Funds

We require a total funding of $10 million to launch and grow our microfinance bank in the next five years. We plan to raise this funding from various sources such as equity, debt, grants, etc. The following table shows the breakdown of our funding sources and amounts:

Key Assumptions

Our financial plan is based on the following key assumptions:

Market share – We will capture 0.2% of our target market by 2026 (100,000 customers)
Portfolio growth – Our loan portfolio will grow at an annual rate of 25% ($50 million by 2026)
Revenue growth – Our revenue will grow at an annual rate of 30% ($15 million by 2026)
Net income growth – Our net income will grow at an annual rate of 35% ($3 million by 2026)
Return on equity – Our return on equity will be 20% by 2026

Income Statement

Balance Sheet

Assets, Liabilities and Equity Position - Microfinance Business Plan

Cash Flow Statement

Hire OGSCapital for Your Microfinance Business Plan

Writing a microfinance business plan is hard and time-consuming. That’s why you should hire us, OGSCapital. We are a team of leading business plan experts, having helped over 5,000 clients attract over $2.7 billion in financing and achieve their business goals. We have a team of experienced and qualified business plan experts and SBA business plan consultants who have worked in various industries and sectors, including microfinance. We know how to create a compelling and customized five-year microfinance business plan that will meet the expectations of your target audience.

We will also provide strategic advice, market research, financial projections, and graphic design to make your micro loan business plan stand out. Contact us for a free consultation and quote for your microfinance business plan template.

Frequently Asked Questions

How much capital is required to start a microfinance company.

In the US, you may need a minimum capital of $5 million to register as a non-banking financial company (NBFC) microfinance institution. You should have a microfinance institution business plan showing your projected income and expenses for the next five years, or refer to our loan officer business plan .

Is the microfinance business profitable?

Microfinance business can be profitable in the US if you deliver high-quality services that meet the needs and preferences of your target market. You can also use digital technologies or a payday loan business plan to manage costs and risks and show your social and financial impact.

How do I start a microfinance business?

To start a microfinance business, you must identify your target market, choose a specialty of finance, create a business plan, and comply with state and federal regulations. You also need a strategic business plan for a microfinance bank that outlines your vision, mission, goals, and strategies.

OGSCapital’s team has assisted thousands of entrepreneurs with top-rated document, consultancy and analysis. They’ve helped thousands of SME owners secure more than $1.5 billion in funding, and they can do the same for you.

business plan for microfinance company pdf

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Here is a free business plan sample for a microlending organization

If the idea of empowering individuals and small businesses through financial support sparks your interest, then launching a microlending company might be your calling.

In the following paragraphs, we will guide you through a comprehensive business plan tailored for a microlending enterprise.

As an aspiring microlender, you understand the importance of a robust business plan. It's not just a document; it's a roadmap that outlines your business objectives, operational strategies, and the impact you aim to create in the community.

To kickstart your journey with confidence and clarity, feel free to utilize our microlending business plan template. Our specialists are also on standby to provide a complimentary review and refinement of your plan.

How to draft a great business plan for your microlending organization?

A good business plan for a microlending business must be tailored to the unique aspects of financial services and microcredit operations.

To start, it's crucial to provide a comprehensive overview of the microfinance market. This should include current statistics and an analysis of emerging trends in the industry, similar to what we've outlined in our microlending business plan template .

Your business plan should articulate your vision clearly, define your target demographic (such as small business owners, individuals in underserved communities, or entrepreneurs), and establish your niche (like offering microloans for specific industries, green loans, or fast approval processes).

Market analysis is vital. It requires a thorough understanding of the competitive landscape, regulatory environment, risk assessment, and the needs of your potential clients.

For a microlending business, it's important to detail your loan products. Describe the types of loans you'll offer, the terms, interest rates, and how they cater to the financial gaps faced by your target market.

The operational plan should outline the infrastructure for loan distribution and collection, risk management strategies, credit scoring systems, and the technology that will support your operations.

Given the nature of microlending, it's essential to emphasize your approach to credit risk assessment, loan recovery methods, and compliance with financial regulations.

Discuss your marketing and client acquisition strategies. How will you reach out to potential borrowers and maintain a relationship with them? Consider your approach to financial education, community engagement, and the use of digital platforms for loan management.

Today, a digital strategy is not just an option but a necessity. A robust online presence, including a user-friendly website and active social media engagement, can help in reaching a broader audience.

The financial section is a cornerstone of your business plan. It should include your startup capital, projected loan volumes, operational expenses, revenue streams, and the point at which the business will become profitable.

In microlending, understanding the balance between interest rates, loan default risks, and operational costs is critical for sustainability. For this, you might find our financial projections for a microlending business useful.

Compared to other business plans, a microlending plan must address specific financial service concerns such as interest rate models, bad debt management, and the impact of financial regulations.

A well-crafted business plan will not only help you clarify your strategy and operational model but also serve as a tool to attract investors or secure funding from financial institutions.

Lenders and investors will look for a comprehensive risk assessment, a solid financial model, and a clear plan for loan disbursement and recovery.

By presenting a detailed and substantiated plan, you show your commitment to the responsible and profitable operation of your microlending business.

To achieve these goals efficiently, consider using our microlending business plan template .

A free example of business plan for a microlending organization

Here, we will provide a concise and illustrative example of a business plan for a specific project.

This example aims to provide an overview of the essential components of a business plan. It is important to note that this version is only a summary. As it stands, this business plan is not sufficiently developed to support a profitability strategy or convince a bank to provide financing.

To be effective, the business plan should be significantly more detailed, including up-to-date market data, more persuasive arguments, a thorough market study, a three-year action plan, as well as detailed financial tables such as a projected income statement, projected balance sheet, cash flow budget, and break-even analysis.

All these elements have been thoroughly included by our experts in the business plan template they have designed for a microlending .

Here, we will follow the same structure as in our business plan template.

Market Opportunity

Market overview and potential.

The microlending industry is a vital component of the financial sector, particularly in developing economies. It provides small loans to entrepreneurs and individuals who do not have access to traditional banking services.

As of recent estimates, the global microfinance market size is valued at over 100 billion dollars, with expectations for continued growth as financial inclusion becomes a priority worldwide.

In the United States, there are numerous microlending institutions that contribute significantly to the economy by empowering small business owners and individuals to achieve financial stability and growth.

This data underscores the critical role microlending plays in fostering entrepreneurship and economic development, especially among underserved communities.

Industry Trends

The microlending sector is witnessing several key trends that are shaping its future.

Technology is playing a transformative role, with fintech companies introducing mobile lending platforms that make it easier for borrowers to access funds. Digitalization of financial services is also enhancing the efficiency of loan disbursement and repayment processes.

There is a growing emphasis on social impact, with many microlenders focusing on empowering women, supporting sustainable practices, and promoting financial literacy among their clients.

Peer-to-peer lending platforms are gaining popularity, allowing individuals to lend directly to entrepreneurs and small businesses, bypassing traditional financial intermediaries.

Regulatory changes are also influencing the industry, with governments and international organizations advocating for policies that protect borrowers and promote responsible lending practices.

These trends indicate a dynamic and evolving industry that is adapting to meet the needs of a diverse and growing client base.

Key Success Factors

Several factors contribute to the success of a microlending institution.

First and foremost, trust and credibility are paramount. Clients must have confidence in the institution's ability to manage their funds responsibly and offer fair terms.

Understanding the local market and the specific needs of borrowers is crucial for tailoring financial products that are both accessible and impactful.

Efficient operations and risk management are essential to maintain low overhead costs and minimize defaults, ensuring sustainability and profitability.

Strong relationships with the community and local organizations can enhance outreach and support services for clients, furthering the institution's mission and growth.

Lastly, staying abreast of technological advancements and regulatory changes can help microlending institutions remain competitive and responsive to the evolving landscape of financial services.

The Project

Project presentation.

Our microlending initiative is designed to empower financially underserved communities by providing small, short-term loans to individuals and small business owners. Located in areas with limited access to traditional banking services, our microlending firm will offer loans that are tailored to the needs of entrepreneurs, artisans, and families who require capital to grow their businesses or meet urgent financial needs.

The focus will be on creating a simple, transparent, and accessible lending process to ensure that borrowers can obtain funds quickly and without undue burden.

This microlending firm aspires to become a catalyst for economic growth and financial inclusion, thus contributing to the prosperity and resilience of local communities.

Value Proposition

The value proposition of our microlending project is based on providing accessible and fair financial services to those who are often excluded from the traditional banking system.

Our commitment to offering microloans with reasonable interest rates and flexible repayment terms presents an opportunity for borrowers to invest in their futures, whether it's expanding a business, covering educational expenses, or managing unexpected costs.

We are dedicated to fostering financial literacy and empowerment, aiming to not only provide loans but also to educate our clients on managing finances and building creditworthiness.

Our microlending firm aspires to become a cornerstone of economic support, enabling clients to achieve their financial goals and contributing to the overall economic development of the communities we serve.

Project Owner

The project owner is a finance professional with a deep commitment to social impact and economic empowerment.

With a background in microfinance and community development, they are determined to create a microlending firm that stands out for its dedication to ethical lending practices and its focus on client success.

With a vision of financial inclusion and empowerment, they are resolved to provide financial solutions that are both impactful and sustainable, while contributing to the economic well-being of the community.

Their commitment to ethical finance and their passion for community development make them the driving force behind this project, aiming to bridge the gap between financial services and those who need them the most.

The Market Study

Target market.

The target market for our microlending business encompasses several key demographics.

Firstly, we focus on entrepreneurs and small business owners who lack access to traditional banking services and require capital to start or expand their businesses.

Additionally, we target individuals in underserved communities who are seeking small personal loans to overcome short-term financial hurdles.

Women and minorities, who often face barriers to obtaining credit, represent another significant segment for our services.

Lastly, we aim to serve young adults and recent graduates who may need loans for educational purposes or to fund innovative start-up ideas.

SWOT Analysis

Our SWOT analysis for the microlending business highlights several factors.

Strengths include a strong understanding of the microfinance sector, a commitment to ethical lending practices, and the ability to offer quick and accessible loans.

Weaknesses may involve the risk of default on loans and the challenge of maintaining profitability with low-interest margins.

Opportunities exist in leveraging technology to streamline the lending process and in expanding our reach to untapped markets with high demand for microloans.

Threats could come from regulatory changes, increased competition from both traditional banks and other microfinance institutions, and economic downturns affecting borrowers' ability to repay loans.

Competitor Analysis

Our competitor analysis within the microlending industry indicates a varied landscape.

Direct competitors include other microfinance institutions, peer-to-peer lending platforms, and credit unions offering similar services.

These entities compete on interest rates, loan terms, and the speed of service delivery.

Potential competitive advantages for our business include personalized customer service, flexible repayment plans, and a strong community presence.

Understanding the strengths and weaknesses of these competitors is crucial for carving out a niche in the market and for developing strategies to attract and retain clients.

Competitive Advantages

Our microlending business prides itself on several competitive advantages that set us apart.

We offer a streamlined loan application process with minimal bureaucracy, enabling quick disbursement of funds to meet our clients' immediate needs.

Our interest rates are competitive and tailored to the financial situation of each borrower, ensuring affordability and promoting financial inclusion.

Moreover, our focus on financial literacy and borrower education helps clients make informed decisions and fosters long-term relationships built on trust and mutual benefit.

We also emphasize the use of technology to enhance user experience and maintain transparency throughout the loan lifecycle, reassuring clients of our commitment to fair and responsible lending practices.

You can also read our articles about: - how to establish a microlending organization: a complete guide - the customer segments of a microlending organization - the competition study for a microlending organization

The Strategy

Development plan.

Our three-year development plan for the microlending business is designed to empower individuals and small businesses financially.

In the first year, we will concentrate on building a solid foundation, establishing trust within the community, and refining our loan assessment processes.

The second year will be focused on expanding our reach by introducing mobile and online platforms to facilitate easier access to our services.

In the third year, we aim to diversify our loan products, offer financial literacy programs, and form strategic partnerships with local businesses to further support our clients' growth.

Throughout this period, we will remain committed to responsible lending, transparency, and adapting to the evolving financial needs of our customers while solidifying our presence in the microfinance sector.

Business Model Canvas

The Business Model Canvas for our microlending business targets underserved individuals and small businesses in need of financial services.

Our value proposition is providing accessible, fast, and fair microloans with a personal touch and financial guidance.

We deliver our services through both physical branches and digital platforms, utilizing key resources such as our credit assessment algorithms and customer service teams.

Key activities include loan processing, risk assessment, and customer support.

Our revenue streams are derived from interest on loans and nominal service fees, while our costs are mainly associated with loan capital, operations, and technology infrastructure.

Access a complete and editable real Business Model Canvas in our business plan template .

Marketing Strategy

Our marketing strategy is centered on building relationships and promoting financial inclusion.

We aim to reach potential clients through community engagement, educational workshops on credit and financial management, and through referrals from satisfied customers.

We will leverage social media and targeted online advertising to increase our visibility and emphasize the benefits of our services.

Partnerships with local businesses and organizations will also play a crucial role in expanding our reach and credibility.

Our commitment to customer success and community development will be at the forefront of all our marketing efforts.

Risk Policy

The risk policy for our microlending business is designed to mitigate financial risks while promoting responsible lending practices.

We employ stringent credit assessment techniques to ensure the creditworthiness of our clients and maintain a diversified loan portfolio to spread risk.

Regular audits and compliance checks are conducted to adhere to financial regulations and to protect against fraud and default.

We also maintain a reserve fund to cover potential loan losses and ensure the sustainability of our operations.

Insurance for loan defaults is also in place as a safeguard against unforeseen circumstances.

Why Our Project is Viable

We are committed to establishing a microlending business that serves as a catalyst for economic growth and empowerment.

With a focus on responsible lending, customer education, and innovative service delivery, we are poised to fill a gap in the financial market.

We are enthusiastic about the potential to make a positive impact on the lives of our clients and the communities we serve.

Adaptable to the changing financial landscape, we are prepared to make the necessary adjustments to ensure the success and viability of our microlending business.

You can also read our articles about: - the Business Model Canvas of a microlending organization - the marketing strategy for a microlending organization

The Financial Plan

Of course, the text presented below is far from sufficient to serve as a solid and credible financial analysis for a bank or potential investor. They expect specific numbers, financial statements, and charts demonstrating the profitability of your project.

All these elements are available in our business plan template for a microlending and our financial plan for a microlending .

Initial expenses for our microlending business include the costs associated with obtaining the necessary licenses and permits, investing in a secure IT infrastructure to manage loans and customer data, hiring experienced staff to evaluate loan applications, and developing marketing strategies to reach potential clients. Additionally, we will need to allocate funds for legal and accounting services to ensure compliance with financial regulations.

Our revenue assumptions are based on a thorough market analysis of the demand for microloans, particularly among small business owners and individuals who may not have access to traditional banking services.

We anticipate a steady increase in loan disbursement, starting conservatively and expanding as our reputation for reliable and accessible microlending services grows.

The projected income statement reflects expected revenues from interest and fees on microloans, operational costs (staff salaries, office rent, technology maintenance), and other expenses (marketing, legal, and accounting services).

This results in a forecasted net profit that is essential for assessing the long-term viability of our microlending venture.

The projected balance sheet will display assets such as cash reserves, loan receivables, and office equipment, against liabilities including any borrowed funds and operational payables.

It will provide a snapshot of the financial position of our microlending business at the end of each fiscal period.

Our projected cash flow statement will detail all cash inflows from loan repayments and outflows for business expenses and loan disbursements, enabling us to predict our financial needs and maintain adequate liquidity.

The projected financing plan outlines the sources of capital we intend to tap into for covering our initial costs, which may include a mix of owner's equity, loans, and grants.

The working capital requirement for our microlending business will be meticulously tracked to ensure we have sufficient funds to cover day-to-day operations, such as disbursing loans and managing repayments.

The break-even analysis will determine the volume of loan activity required to cover all our costs and begin generating a profit, marking the point at which our business becomes sustainable.

Key performance indicators we will monitor include the default rate on loans, the portfolio yield to measure the average return on our loan portfolio, and the efficiency ratio to evaluate our operational productivity.

These indicators will assist us in gauging the financial health and success of our microlending business.

If you want to know more about the financial analysis of this type of activity, please read our article about the financial plan for a microlending organization .

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Microfinance Bussiness Plan

A bussiness Plan for a microfinance institution in the slums of East Cairo.

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